I've had U-verse for about 8 months and I love it. I've heard good and bad from other people so it…read moremost likely depends on your area/address. I previously had WOW and their Internet was great (hardly any downtime) but their TV options, especially DVR, just sucked. As soon I knew U-verse was available at my address, I signed up. I will warn that they say installation takes about 2 hours but it was more like 4 hours (I'm sure there are many factors that affect this). Since I've had it, my Internet went out ONCE during a horrible storm but was literally back up within 5 minutes. I have never experienced Internet service that is this dependable. I have their U-300 TV service with whole home DVR and it's great - you can record up to 4 shows at once (but it will be less if you are only recording HD so I mix it up) and you can watch from any room, including pausing something and picking it up in another room. Of course we are on a intro promotion for the first 12 months so our price will definitely increase in a few months but hopefully when I call they will give us a deal.

Absolute Garbage. Unreliable. Had four outages that each…read morelast a FULL DAY in the past couple months. I'm now "on notice" with my job, since I work from home. Hopefully I can get by on the $2.60 they credit my account for each full day of work I've lost. I've managed to get a 5G hotspot as a fail-over, but 5G service here is poor, so I'm forced to rely on their failure of a service. If you need reliable internet, find it elsewhere. We're looking into Starlink.

If I could give this zero stars, I would. THE worst customer service. I had Direct for 13 years…read morewhen I lived in WV and decided to keep it when I moved to SC. From the start, it was very bad. Before Direct merged with AT&T, their customer service was outstanding. Since the merge, it is so bad, it's beyond description. Many of their phone reps do not have a good command of the English language, so it was extremely frustrating trying to describe the problem. They are unresponsive to viewing problems and it takes an act of Congress to get a service call or replacement box. After I dropped my AT&T cell service, my cost for Direct doubled. I then started to lose local channels without warning. When they dropped CBS with no notice, I dropped them. Don't plan to ever go back.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

My experience with TWC in North Myrtle Beach has been consistently positive…read more Having been a customer of this company for several years, I've had few problems in the first place, with my service offering great performance and a near-100% uptime (for internet, at least; I've never used the TV side of the service). However, on the rare occasion that I've required assistance, TWC and their folks have always been fast, capable, and friendly, from the front-desk receptionist when paying my bill, to the repair man when they once had to roll a truck to my place. After reading the other, negative reviews here, I'll say that, perhaps, I'm just lucky in my dealings with TWC; but, for what it's worth, I have only good things to say about it. All in all, I am grateful for this business and those who run it. Much thanks :)

Terrible service. Scam who charges you after cancelling then…read morecalls repeatedly to sign you up again. If you say no they turn you into credit for like 40$. Garbage service and their internet constantly goes down and is poorly maintained and far behind the competitors. Anyone is better especially in Horry. I'll NEVER EVER EVER do business with these scammers again.

After being a great customer for several years I had to sell my house for health reasons so I could…read moretry to live on only social security. Found out Dish can only transfer services if they set up an actual dish and my new community does not allow that. When I called to cancel my subscription I was informed I would have to pay off my contract for $320!! I begged for them to waive the charges or at least let me pay it off over a period of months but they simply don't care, wouldn't budge! I warn anyone who is considering Dish to walk away!

We have had Dish for a number of years and it's been nothing but problems. We were told to reset…read moreour system EVERY time we want to use it. But wait, we can upgrade to the newest box, for a $20 postage, but need to sign a new two year contract! We haven't been able to get them to fix the problem we have been experiencing for the last six months! No balance returned for time unable to watch, nothing! When we said, well after years as a customer if this is how we are treated, guess you don't appreciate our business and the Dish tech replied, "thank you for understanding". Oh, we understand all right. Going to switch to Spectrum with no contracts and better customer service!

This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

Duane, owner of the store, was really helpful, knowledgeable about his business. Cool guy. Best…read morecustomer service experience at the beach. Would recommend this place for anyone who wants the best customer service possible.

From the owner: Freaky fast 10 minute iphone screen replacement. We fix all other cellphones and tablets as well…read more Lowest prices guaranteed! We also offer the most reliable prepaid cellphone services in the country.

We just moved here and since we moved in the cable was active then inactive then active ad nauseum…read morefor two solid months. I would have to constantly reboot over and over and over again. We finally called Spectrum and did the bizarre disembodied voice hit prompt this or that and I did that 2x. It said take plug out of wall wait 15 sec re-plug you know the drill. I couldn't rectify the problem because of course the mechanical voice told me to do exactly the same thing over and over again. So, I punched '0' in frustration and got of course an actual woman. She was very sweet and ultimately we had a visit from some workmen as a result of the call. I was told between "3 and 4" that day. 15 min. later they arrived. Mike the seasoned pro and Chris his trailer greeted me warmly and when I said I didn't expect you for a while they said that they were given a window of 12-4. These guys despite that were friendly and accessible. The guys ran some tests and then said that they found a splice in the outside line and that they would rectify this within the week. These two guys are great guys. Life is about balance. Maybe Spectrum is a bit suspect all cable companies are. But if I am interacting with this company at least the people themselves will make my life easier and do it in a kind and responsible manner. The people are the blood that makes the machine run. They are what matter. B5F

I just installed Starlink for $39/mo for wireless. I bought the kit, I think it was $150 one time…read morepayment. You mount it with a clear view to the sky. So my next step was to cancel my WiFi with Spectrum at the Town Center location. I walk in, no reservation, 4 people there. "Can I help you?" Yes, I'd like to cancel my Spectrum Wi-fi. "Who do you have for mobile phone service?" Not interested, I just want to cancel my Spectrum account. "Do you know you just paid your bill for next month 3 days ago?" Can I get a refund? " You'll have to call billing. OK, please cancel my account. "OK, it's cancelled." I called billing. Billing asked me for my phone number, address, DOB, etc. Then they wanted my 4 digit code which I gave them, then my 6 digit code, which I gave them, then they said We are going to email you a code, please read it back to me. I want to cancel my account and would like a refund for the unused portion. Then they transferred me to another customer service representative Who put me through the same process asking me for my address, Etc. Finally, I told them "forget the refund, just cancel my account. Keep the unearned portion of my payment. I saw where Spectrum had kept me in the phone for 45 minutes. They then told me they had put in a "work order" to disconnect my account. Why don't you just cancel my account? "We have to request someone else to do it" My point here is simply to avoid doing business with Spectrum because of 1. They keep upping the cost of wi-fi service. 2. Their customer service is terrible and time wasting. 3. Spectrum throttles band width during peak demands causing your video to stop and the 'spinner' appears on your screen. 4. There is a much better wi-fi service at lower cost available with Starlink. 5.It took me an hour and 25 minutes in Spectrum to cancel my account. Be forewarned in dealing with Spectrum. 6. The employees in Spectrum are trained to keep people from canceling their account. Be forewarned. 7. I am sure they are good people. It's just that Spectrum trains them to treat you this way to keep you paying.

The staff here were friendly and helpful. The mark downs are for the company that claims they have…read morethe best service for internet, cable, and phone. Find it really sad that their best package only consist of 60mb down and 5 up when other companies are hitting the 100mb down and atleast 10mb up within the same price range. Plus a 200 hundred dollar charge to get a 100mb download package is pretty low. If you are afforded the opportunity to choose between other companies vs Spectrum avoid Spectrum.

We recently cancelled our service. After a month we received a bill for the following month. We…read morecalled them and of course they had no record of the call to cancel. We asked for our payment back, they refused to return it. They told us we had to take the equipment we had to the Spectrum store to turn it in. I went to the store on Main Street in Summerville, SC this morning (6/17) around 11 AM. I signed in (Rich M) and waited. They had two people working with two customers. During the time I was there 3 additional customers came in and signed in. At 11:25 AM the two spectrum people were still working on the same customers that were there went I came in. I waited another 5 minutes and one of the spectrum people finished with the customer he had. Then he got up and left the room. I was completely frustrated at this point, so I left. I still have the equipment and am trying to figure out how to return it. We left spectrum initially because of poor service. We lost internet service 2 to 3 times a month. I highly recommend that anyone wanting to get internet service go elsewhere. These people are incompetent and do not care about customers.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I requested an equipment up grade and had a scheduled appointment on September 29, 2026 between the…read morehours of 8:00 AM-12:00 PM. I waited for the technician until 12:15 PM. He was a no show and neither did I receive a text, call or email. I left my home after the 12:00 hour I left my home for a prescheduled appointment. To my surprise, I received a voice message at 12:24 PM from (839-253-8259. It was the Dish Network Technician informing me that he will be at my house between 10:30 and 10:45 AM. I called and complaint that the technician lied about this arrival time and informed them that I was keeping the voice mail. I received an apology and a new date. Well, October 6, 2026 from 8:00 AM-12:00 noon. I wrote it on my wall calendar and placed it on my telephone calendar. Well on that day I checked my phone calendar and noticed the time was changed from 8:00 AM-12:00 noon to 10:00 AM-2:00 PM. I immediately checked my wall calendar which had the original time. I connected Dish Network and the automatic recording system informed me that I did not have an appointment scheduled for that day. IK spoke with a representative and informed her of the illegal hacking into my telephone and the system stating that I did not have an appointment. She attempted to justify the issue and I cancelled the upgrade. Well, that's not all, today October 13, 2026 I received a text informing me that my September 29, 2026 appointment was cancelled. Go figure, you can't make these things up . First of all today is October 13, 2026, 14 days after the fact and secondly, it wasn't cancelled the TECHNICIAN WAS A "NO SHOW." Yes, I'm calling Dish Customer service to let them know they can't cover this up because I still have the voicemail with the date and time of the call and the time he said he will arrive.

In late of May 2021, we had Mr. Al Stephens a security advisor come out to our home to give us an…read moreestimate on how to fully automate our home. We ended up purchasing three outdoor cameras and one doorbell camera. Mr. Stephens is totally amazing, he gave us a very reasonable price and was so amazing into helping us out I'm explaining all the cameras and all the products that we would be purchasing. We will definitely be coming back to him for multiple purchases for indoor cameras soon and a smart thermostat too. He is very professional, very funny, and just overall a joy to have in our home. He explained everything that the technician was going to do and all the price points and all other questions that we had were answered. Also, the technician that came out was very friendly and very knowledgeable and did an amazing job setting everything up.

Yea you guys still suck. It's been three years and you haven't improved. Multiple systems have…read morefailed, reached out (and after each 3 hour call) nothing has been fixed.