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    Custom Theater & Audio

    5.0 (3 reviews)
    Closed • 9:00 am - 5:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Custom Theater & Audio

    Security system repair

    Security monitoring services

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    Spectrum

    Spectrum

    (11 reviews)

    This is for the location on Dick Pond, but they're not listed here. DO NOT DEAL WITH ROBERTO, and…read moreif you do, ask for someone else. I logged in to MY account and made an appointment to pick up a cable box, a free cable box that is included in our service set up through the HOA. Roberto called me up, on time, and when he pulled up the account told me I wasn't an authorized user. I am an authorized user, and I told him that I was, that I had just swapped out equipment a few months back and showed him where I could log in, with my own user name, showing my own name. He told me he couldn't do anything if he didn't see my name on the screen, slumped back in his chair and looked off into the sunset, so I asked for a manager. I met with Katie, who was incredible. She got off a call to talk to me, asked me questions, listened to me, explained that they updated their systems (not my problem, but understandable) and after showing her the death certificate for my dead Dad, helped me update the account and I walked out with a box. If Roberto doesn't care about customers, he shouldn't be in customer service, but thank God for people like Katie who care. Thank you Katie - don't deal with Roberto - he doesn't care.

    If i could give 0 stars I would. I was initially paying $70 a month. Then it randomly increased to…read more$85. Then a few months later to $90. Then all of a sudden I am paying $120 a month. And the customer service is awful. Go with any other internet service.

    Custom Theater & Audio - securitysystems - Updated October 2026

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