Spectrum got run out of whiteville nc byy Cricket Mobile they destroyed the machine that pays you…read moreput one in to pay your bill and destroyed it and throw it in a dumpster destroyed. Their whole store don't ever been out in a dumpster. What a shame. And now they're trying to pay and get me to pay $168 that was supposed to be free Internet for three years now Spectrum is trying to hit me up $ 168.00 they won't let me get another phone until I pay this, which is bullshit

If I could give this zero stars, I would. THE worst customer service. I had Direct for 13 years…read morewhen I lived in WV and decided to keep it when I moved to SC. From the start, it was very bad. Before Direct merged with AT&T, their customer service was outstanding. Since the merge, it is so bad, it's beyond description. Many of their phone reps do not have a good command of the English language, so it was extremely frustrating trying to describe the problem. They are unresponsive to viewing problems and it takes an act of Congress to get a service call or replacement box. After I dropped my AT&T cell service, my cost for Direct doubled. I then started to lose local channels without warning. When they dropped CBS with no notice, I dropped them. Don't plan to ever go back.

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Back in Pa Near Phile' and can't be happier with the Spectrum Mobil service.. We're paying for 2…read moreunlimited data lines (Locally its 5G), and 1 limited line. Our bill is like $87.xx a month, about 15-30 dollars less than anyone else has. They also finance phones at -0- interest, and have bought 3-4 phones from them, pay them off in 2-3 years, then pass the used one down to my wife so I can get an upgrade. I don't and can't get their TV service being in Pa, and have lived here now about 2 1/2 years, and was told that "they're coming to PA soon". I've tried several times as we come and go from North Carolina to Pa. I only wish they'd come to Pa, as the current TV service here is horrible at best no matter what company you choose. l would pick up the tV service at least for the sports channels tomorrow if they were available. I'm guessing since they apparently have a "network contract with Verizon to use their Cell network there must be a clause that they can not infringe on their territory here in PA. Not good because Verizon is horrible here in PA...

Never go with spectrum they're rude when you cancel your service and they charge too much money I…read morewas paying $94 just for the internet that is a rip off just for the internet so I cancel my cancel my internet service with him and when I called the guy was rude he was trying to get in my busy at me who am I going with why didn't you call us to try to get fix the problem cuz after you do that for coming my bill would have been back to 94 so I'm happy with the service I got now the lady was nice and kind of found out a lot of been people been quitting spectrum they are wrapped off and a monopoly never going back with them again

We just moved here and since we moved in the cable was active then inactive then active ad nauseum…read morefor two solid months. I would have to constantly reboot over and over and over again. We finally called Spectrum and did the bizarre disembodied voice hit prompt this or that and I did that 2x. It said take plug out of wall wait 15 sec re-plug you know the drill. I couldn't rectify the problem because of course the mechanical voice told me to do exactly the same thing over and over again. So, I punched '0' in frustration and got of course an actual woman. She was very sweet and ultimately we had a visit from some workmen as a result of the call. I was told between "3 and 4" that day. 15 min. later they arrived. Mike the seasoned pro and Chris his trailer greeted me warmly and when I said I didn't expect you for a while they said that they were given a window of 12-4. These guys despite that were friendly and accessible. The guys ran some tests and then said that they found a splice in the outside line and that they would rectify this within the week. These two guys are great guys. Life is about balance. Maybe Spectrum is a bit suspect all cable companies are. But if I am interacting with this company at least the people themselves will make my life easier and do it in a kind and responsible manner. The people are the blood that makes the machine run. They are what matter. B5F

I just installed Starlink for $39/mo for wireless. I bought the kit, I think it was $150 one time…read morepayment. You mount it with a clear view to the sky. So my next step was to cancel my WiFi with Spectrum at the Town Center location. I walk in, no reservation, 4 people there. "Can I help you?" Yes, I'd like to cancel my Spectrum Wi-fi. "Who do you have for mobile phone service?" Not interested, I just want to cancel my Spectrum account. "Do you know you just paid your bill for next month 3 days ago?" Can I get a refund? " You'll have to call billing. OK, please cancel my account. "OK, it's cancelled." I called billing. Billing asked me for my phone number, address, DOB, etc. Then they wanted my 4 digit code which I gave them, then my 6 digit code, which I gave them, then they said We are going to email you a code, please read it back to me. I want to cancel my account and would like a refund for the unused portion. Then they transferred me to another customer service representative Who put me through the same process asking me for my address, Etc. Finally, I told them "forget the refund, just cancel my account. Keep the unearned portion of my payment. I saw where Spectrum had kept me in the phone for 45 minutes. They then told me they had put in a "work order" to disconnect my account. Why don't you just cancel my account? "We have to request someone else to do it" My point here is simply to avoid doing business with Spectrum because of 1. They keep upping the cost of wi-fi service. 2. Their customer service is terrible and time wasting. 3. Spectrum throttles band width during peak demands causing your video to stop and the 'spinner' appears on your screen. 4. There is a much better wi-fi service at lower cost available with Starlink. 5.It took me an hour and 25 minutes in Spectrum to cancel my account. Be forewarned in dealing with Spectrum. 6. The employees in Spectrum are trained to keep people from canceling their account. Be forewarned. 7. I am sure they are good people. It's just that Spectrum trains them to treat you this way to keep you paying.

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina…read more After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they "don't prorate bills." This was never about proration--they simply installed and billed for a package we never agreed to. Spectrum is engaging in deceptive billing practices. It's disappointing that they treat customers this way, especially new ones. A reputable company would have corrected its own mistake, had a supervisor reach out, and offered credits or additional service for the inconvenience. Instead, Spectrum is essentially holding customers hostage for extra fees caused by their error. This is egregious. Horrible customer service and fraudulent billing practices. I would not recommend Spectrum to anyone.

a card was left on my gate in remote location and I called . I was so happy to have a different…read morecheaper option than starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. they set up install appointment. well I wasted hundreds of dollars I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get spectrum installed. cancelled my starlink. I waited around and they didn't show. turns out they cant actually provide internet to my location . they just wasted my time and all that money I could not afford to lose. some things I may have to pay shipping to return, some things I got on fb marketplace and cant return , and my lost wages are just lost. frustrating experience. when I called to see where they were and told their construction team says it would be at least 280 days before they could get approval for a pole, if at all, they said that this actually violates their internal policies, that they should have gotten site approval before even putting the card on the gate. this cost me a fortune and it hurt and this was wrong and there is no accountability.

After being a great customer for several years I had to sell my house for health reasons so I could…read moretry to live on only social security. Found out Dish can only transfer services if they set up an actual dish and my new community does not allow that. When I called to cancel my subscription I was informed I would have to pay off my contract for $320!! I begged for them to waive the charges or at least let me pay it off over a period of months but they simply don't care, wouldn't budge! I warn anyone who is considering Dish to walk away!

We have had Dish for a number of years and it's been nothing but problems. We were told to reset…read moreour system EVERY time we want to use it. But wait, we can upgrade to the newest box, for a $20 postage, but need to sign a new two year contract! We haven't been able to get them to fix the problem we have been experiencing for the last six months! No balance returned for time unable to watch, nothing! When we said, well after years as a customer if this is how we are treated, guess you don't appreciate our business and the Dish tech replied, "thank you for understanding". Oh, we understand all right. Going to switch to Spectrum with no contracts and better customer service!

I'll make it short. They zero interest in treating you professionally. I was with them 21 years and…read morethey raised my price by $14 over the previous month. They said my old service no longer exists. The least program for $97 a month was sickening and made it almost impossible to leave their shabby service. Now $800 dollars in various fees to quit service and they won't send me the return boxes and can not drop off the equipment. I have to get my roof to a part for return. Very steep roof and they will leave their junk on my roof. My problem. I could say a lot more but I'm now with YouTube with twice the programming for 72$. I'm getting a lawyer involved

I am a senior living on social security . I have stayed with dish threw many network stoppages,…read more,and now they seem to raise the price every month enough.

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!

Quality work at a good price! Friendly crew and was able to complete the job in a timely manner.read more

Such an amazing experience with this TV mounting service! The price was totally fair, he kept me…read moreupdated the whole time, and the service was top-tier. They worked fast, handled everything with care, and I'll definitely be using Triangle Integration again!