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    Sitting outside with 25 other people online waiting to speak to a representative. Total lack of respect for their customers

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    Ask the Community - Spectrum

    Review Highlights - Spectrum

    My experience with TWC in North Myrtle Beach has been consistently positive.

    Mentioned in 2 reviews

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    Spectrum

    Spectrum

    (11 reviews)

    First, I'd like to say that the representative who assisted me today, Bryce, was outstanding! If…read moreBryce was only CEO... Second, PLEASE do yourself a huge favor and schedule an appointment on line rather than drop in. You wouldn't believe the people cussing at me because I walked in and was immediately called up to be helped. Without an appointment you'd better bring your knitting needles. It's gonna be a while. A long while. Spectrum's pricing on their product lines makes no sense at all. I wanted to reduce my services to internet-only yet, I was told by Bulk Accounts that reducing my service items would increase my bill rather than reduce it. What? I get less but pay more? In what world does this make sense? Ah, that would be Spectrum's world. Seriously, do some research. There are a lot of great options for cutting the cable. I would give one star, but I added the second one for Bryce. He may be the one bright spot at Spectrum. Give the guy a raise.

    Had a reservation at 3pm waited for 20 minutes finally had to say something to be acknowledged.I…read morehad a phone stolen after 2 weeks. Spectrum kept the line charge and the device charge open for a year than recently told me that they could've just suspended the line charge every 2 months so I could just pay off the actual device and not be charged for actual phone line (number) I was not using. I was told by the store clerk while trying to upgrade on of my other 2 lines that this was poor ethics on my behalf. I said so charging me for a phone line I'm not using is good ethics. That where I ended the conversation.

    Premier Sound Security & Automation - this is the one that i was expecting that works great!

    Premier Sound Security & Automation

    (6 reviews)

    i honestly don't even know how to rate this. girls in the office are very friendly. Rick has a…read moreproblem responding but thats not why i am writing. i was looking in the area of someone who installed central vacs. A dealer found Premier sound for me, which i thought was wierd bc they are sound and security. Anyway, i went in and met with Rick and told him what i wanted..Vacuflo. That is the only one i have ever owned and the only one i like. I have had 3 installed in 3 different houses and my daughters have also used them in their 4 homes. I met with Rick a couple of times and he came to the house twice and by looking around he could see that i have all hardwood with 2 area rugs. He kept telling me that they had to cut large squares in the walls in 3 different areas and then get a painter to patch, tape and paint. I could not understand that at all and i kept questioning it since i have seen 7 installations back home. I gave him the job and not until the end did i see why the walls had to be ripped up. My guy Nick always gave me the Turbocat which i loved because you just attach to pole and go..and since I've always had hardwood it was perfect. Well when Rick's guys hooked this up it all started to make sense. There is a huge heavy electric powerhead that has to be attached to a separate pole and then there is a plug and cord on the vac hose that has to be plugged into the receptacle next to the vac port they installed next to it. I HATE IT MORE THAN ANYTHING. Like i said i kept asking why the huge holes in the walls and he never answered me and kink of snickered. When i told him none of my others were like that he just looked at me and didn't respond. He just about made me feel like a total idiot that didn't know what she was talking about. After using it once..i texted him and he kept putting me off so i went to his office and told him i hate the head and want the Turbocat. He said he could order one for me and i would have to pay for it. i told him i wanted to exchange it since it was used once and he said he couldn't do that..it was like taking a mattress back. I said are you freaking kidding me..its nothing like that. well i got nowhere and now i have this piece of crap for a power head. 7/22... well i just got a new rug that has kind of a high pile and as soon as i put the vac head on the rug it shuts down. i tried to adjust it but it will not work on this rug. So i have this big heavy ugly head that was costly that does not work on 1 of my 2 rugs. I am very dissatisfied with Rick's business dealings..he came to my home he should have seen that i didn't need anything close to that head. I was assuming that he was looking out for my best interest(i was wrong) and seeing i had all wood flooring he never should have given me that power head. If you are looking for a Vacuflo, there are other Vacuflo dealers in the area...track them down..i wish I had!

    They installed my security camera system. They were professional, quick, and affordable. They gave…read moreme the most value for my money compared to others in the community.

    Spectrum - isps - Updated May 2026

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