I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina. After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they "don't prorate bills." This was never about proration--they simply installed and billed for a package we never agreed to. Spectrum is engaging in deceptive billing practices. It's disappointing that they treat customers this way, especially new ones. A reputable company would have corrected its own mistake, had a supervisor reach out, and offered credits or additional service for the inconvenience. Instead, Spectrum is essentially holding customers hostage for extra fees caused by their error. This is egregious. Horrible customer service and fraudulent billing practices. I would not recommend Spectrum to anyone. read more

a card was left on my gate in remote location and I called . I was so happy to have a different cheaper option than starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. they set up install appointment. well I wasted hundreds of dollars I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get spectrum installed. cancelled my starlink. I waited around and they didn't show. turns out they cant actually provide internet to my location . they just wasted my time and all that money I could not afford to lose. some things I may have to pay shipping to return, some things I got on fb marketplace and cant return , and my lost wages are just lost. frustrating experience. when I called to see where they were and told their construction team says it would be at least 280 days before they could get approval for a pole, if at all, they said that this actually violates their internal policies, that they should have gotten site approval before even putting the card on the gate. this cost me a fortune and it hurt and this was wrong and there is no accountability. read more

Stay away. They do not know what they are doing. They have screwed my bill up 5 times now and cannot ever fix anything. The agents talk out of both sides of their mouths. They lie, and are not truthful. they should be investigated by the State Attorney Generals office!!! read more

Spectrum is a Scam, they'll give you a promotion deal to get you to sign. Once the promotion is over. Your bill will sky rocket. Crappy service, digital glitching. Slow internet, stay away!!! read more

I have been having problems for months now. tech has been out and I have rebooted and restarted my cable and internet several times. now when I call I only get a chat bot. guess I will try to switch to HTC. read more

I am sick of the spectrum internet outages in Briarcliffe Acres. I work from home and literally have to work from my car in the driveway frequently. Today, they took the whole neighborhood down with no notice. Spent the day in my driveway. spectrum is the worst, old technology, horrible unreliable service. HTC please save us! read more

I wish I could give them a zero...basic internet and streaming TV (no special channels, packages, not even ESPN) and rate has gone from $129 to just over $157. I cancelled our service, turning in all equipment on 8/28/23 and the agent never advised me that we were considered month to month customers and would have to pay through the end of the service month which was 9/23/23, because I cancelled 5 days after the billing cycle began! I called tonight when I received a billing notice as I thought our service was cancelled on 8/28. I could only get the "company policy" quoted over and over and over. What a poor way to deal with people, especially since earlier in the day I went in to discuss how to lower my bill and they told me they couldn't help me and I would have to call to make any changes. Lousy customer relations. I now have a service that gives me far almost 30% less and the internet rate is guaranteed not to increase. read more

Spectrum made a mistake setting up our billing and as a result increased our price by $15 a month without warning. We got the price back to what they told us it would be but they don't know how that happened so they're keeping the $15. It's too hard for them to make the correction and refund the $15 or take it off the bill. read more

Poor quality, high price, so many better options. Very poor service and the internet breaks up all the time. Modem and WIFI router are at least decade old type. read more

Service is terrible! I made a 10:00 am appointment to see about switching my phone service. Store opened at 10 am and we were told to sit and wait while they helped walk ins without appts. Not sure what the reason for having an appt. was. We walked out after waiting 20 mins. this is second time weve tried to sign up with Spectrum. First time was 4 hours of my life I will never get back. Stay away from this company!!! read more

The one star should go to the tech who came to our house. He was patient and got us new equipment. On the flip side, the service with Spectrum is horrendous. We experience frequent outages in Little River, SC and very slow service on many other days. The customer service "voice jail" loop is awful, too. Don't bother trying to work through issues using the automated. Get to a real person. The people are very nice but they are dealing with a sub-par product. read more

Spectrum Myrtle Beach, September 2023 absolutely SUCKS!!! I've had Time Warner since I bought my home in the early 1990's, but in the last month, it has been nothing but many multiple calls for customer service & and absolithely no resolution whatsoever. I have less channels, and paying more, and lose at least one per day. It makes no sense. $130+ for 15 channels??? Most of what I am not interested in. I don't know what is going on, but it is both bad service and incompetency. read more

I have been a customer for many years and will be disconnecting all services with Spectrum. Customer service has drastically declined. The experience that I have recently had in North Myrtle Beach has cost me at minimum 4 hours of time as well as a friend trying to assist me with disconnect 3 trips and also 3-4 hours of time at the store. Nyasha, at the store, is the worst example of a customer service employee we have encountered in a very long time. Her expressions, tone and condescending attitude literally made no sense and I am unsure how her supervisors can stand by and allow her to behave in such a manner. I am utterly disgusted with Spectrum and this is a prime example of BIGGER NOT BEING BETTER. read more

if I could leave -10 I would. I just started service about a month. We had service drop over 3 hours the first week, had our router swapped out once, had a technician out now for the third time and had an outage for 8 hours last week. Tonight again without internet til tomorrow. Don't pick them if you need reliable service. it's the worst I've ever had. read more

Spectrum service is subpar and they raise the rates every few months with additional fees. The fee for the regular TV channels (ABC, CBS, NBC, etc.) is double what other providers charge. They have so many miscellaneous fees it is ridiculous. The TV service is very undependable and the Internet is slow. It's unfortunate that there are so few options for Internet and TV in North Myrtle Beach. They don't seem to care about their customers at all. When I spoke to customer service the service representative was out of state and didn't even have Spectrum services. She recommended that I get and antenna for my TV and get a faster Internet provider, so I can stream broadcast TV and much more for less money. read more

Had service less than a week and the box stopped working. Said they would mail us another one. Meanwhile we are dead in the water. No customer service after the sale. read more

I have been a customer of Spectrum for years,my bill is constantly going up with no increase in service.I have come to the end with this company I had a family emergency this last month and my payment was a little late. My family has been harassed by collections type calls for the last week,although I informed this company of my intention to pay the bill this morning which I did.This evening I am still getting the calls The worst company I have ever dealt with Robert Donaldson read more

I wonder if anyone else is having some of these issue that I am having. TV, turns off without notice, Sometime it's takes 20 minutes to come on. Best is when the channel guide won't change the channels to see what is on but the TV program on the top moves. I bet i have to reboot my boxes a few times a week. SUCH A PAIN IN THE ASS!! read more

My experience with TWC in North Myrtle Beach has been consistently positive. Having been a customer of this company for several years, I've had few problems in the first place, with my service offering great performance and a near-100% uptime (for internet, at least; I've never used the TV side of the service). However, on the rare occasion that I've required assistance, TWC and their folks have always been fast, capable, and friendly, from the front-desk receptionist when paying my bill, to the repair man when they once had to roll a truck to my place. After reading the other, negative reviews here, I'll say that, perhaps, I'm just lucky in my dealings with TWC; but, for what it's worth, I have only good things to say about it. All in all, I am grateful for this business and those who run it. Much thanks :) read more

Spectrum cable shuts off several times a day all by themselves. Their guide and DVR do not work several times a week. You get an error message. I have cable and internet from Spectrum and the bill is over $120 a month. I only get 120 channels and 40% of them are shopping channels. Can't wait to move back to eastern NC in 2 weeks and switch to Suddenlink. Checked their prices today and you get 220 channels and internet for less than $64.00 and they guarantee that price for life. No contract also. read more

This company is the worst. They send out mailers saying you can upgrade your internet to 400 mbps for 25 dollars more per month. When I called to add this to my account they then inform you that there is a 50 activation fee to do so. No mention in the mailer they send out. Wish there was another way of getting internet service read more

Worst customer service ever. Waited on hold for 17 minutes before hanging up. Called back and was disconnected with no resolve. Just horrible service. First call was answered by someone overseas. That was issue #1, this guy didn't know what he was doing. Kept asking the same questions. Could not offer any solutions. This happens every time there is a problem with cable service. It's so frustrating. What a waste of time. Can't wait to dump this expensive service! read more

Have you noticed the common denominator ?? Same issues over and over. That's what happens when you have a monopoly. The best we can hope for is more service providers who will provide some competition to Spectrum. They do not care what you think about them. A waste of time. read more

This is the worst service I have ever had. The internet only stays up for a few weeks then goes out. Then I have to call and talk with someone in another country I can barely understand who tells me to unplug and plug the modem back in like I'm a complete moron! Finally after talking for an hour without any resolve they'll schedule an appointment for a technician but if you don't answer the phone when they call you're automatically cancelled no matter how many times you call back within the next 5 minutes. Sometimes they just say they call and really don't so there again your appointment is cancelled! Good luck dealing with these horrible people. You get 0 stars from me and I hope you go out of business very soon! The only reason there is one star is because I was unable to post without it! read more

What a horrible way to start out your new home by cable company not showing up at all ! I called and they said cable guy was at my house three time, impossible I have been here all day waiting... This company really sucks! Can anyone refer me to someone better! read more

this place has terrible network and has terrible wifi. They don't know what the he double hockey sticks they are doing and the internet sucks. i would not recommend using this place EVER!! read more

Good luck talking with a living breathing person if you have a billing problem They now charge you $5.00 to talk with a service agent. So much for service. Have filed a complaint with the State Department of Consumer affairs and Dish is getting a call in the morning. read more

I had basic cable with time warner for 28 years then spectrum bought them out and we were forced to get those boxes for our TVs after they shut off hundreds of peoples TVs that hadn't come into get the box .For days there were crowds of people at their Inlet office with no TV service at all trying to get these boxes and the day I was there ,days before they shut everyone's TVs off I was number 97 Waiting in line to pick up my boxes with only two customer service agents trying to wait on these hundreds of people I had to bring a folding chair from my car to sit on ,because there were so many people waiting and was there for three hours . I then was told they would give me two boxes for free for I think it's two years but if I wanted to use my other two TVs which I had cable on for all those years I would have to rent two more boxes and my price was more then spectrum new customers since I was a Time Warner original customer . I couldn't afford to pay for two more boxes so only got one more ,my guest bedroom tv sits unuasable. Since I have gotten the boxes it has been nothing but problems , it took me hours to get them hooked up and the cable length was too short they gave me to reach my TV when I called for a longer length they said I would have to go buy one from a hardware store. For over a month I couldn't get channels 7 fox and channel 10 NBC in the kitchen ,then they went off in the bed room . Next sometimes the remote won't change channels , sometimes when you turn the box on the tv won't come on then sometimes it says your Tv will be with you in a moment which drags on for hours . I swear I have to take a blood pressure pill to call them for service help ! I waited two hours to talk to a rep last call because the recording tells you they can call you back but if it's at night no one ever does. When you finally get to talk to someone they can barely speak English they are outsourcing to I think the Phillapines . She told me it would be a week before I could get 7 and 10. Finally they sent a truck out I got it back on in the bedroom and it lasted a week in the kitchen then went back off . This week the cable has gone off twice for hours. They should pay us to use their terrible service . This morning I turned the tv on in the kitchen and the tv said it would be right with me 15 min later I could finally change channels . I'm on the way over to HTC to change companies they say when you call for help you talk to a service person in Conway SC not some foreign country so I'm crossing my fingers that it is better ,no boxes with them and all of my 4 tv s will be on again! And it's less expensive! I took the still wrapped in plastic ,box and all it's parts I had never opened or used because I couldn't get behind the big wall entertainment center to hook it up in my living room,it was never used . I will be curious to see if I get any refund for it since it sat in a bag on the floor for a few months of course they could have charged me 45 .00 to come here and hook it up which I couldn't afford ,we seniors live on a social security budget and Spectrum will be longer be in it ! read more

I was in the NMB office on Tuesday. The woman behind the counter with the blonde hair was VERY unfriendly. All the other representatives seemed to be at least cordial, if not out and out friendly. I was very polite and friendly to her but that same basic courtesy was NOT extended back. There was no verbal communication in regard to setting up the equipment. Just a bag shoved at me and told that I needed an adapter blah blah for an older tv I had. It would be very helpful to ADDITIONAL point out the need to ACTIVATE the equipment, once installed. Yes, it is in the instructions, but something that should also be emphasized, verbally. In regard to the older tv connection, there are basically no instructions - verbally or written. There is a small picture on an adaptor that is difficult to understand unless you are familiar with cable speak, of which I am not. That being said, my experiences on chat and over the phone have been very pleasant and I received the necessary help needed. I will be calling today, so that I can finally get the older tv connected to the cable system. Seriously though, this individual at the NMB location should not be working with the public. She is doing the company a disservice, as well as the customers. Grade: D. Phone and chat service Grade: A. read more

Sitting outside with 25 other people online waiting to speak to a representative. Total lack of respect for their customers

Unbelievable how screwed up this company is. They signed up an Internet account to a party I do not know who is renting at a condo I used to own. I thought I had that resolved. Opened an account for my new condo unit and they set up the account with the previous owner. Dropped Frontier as the Internet was too slow to even get e-mail never mind Netflix! Went with TWC as the speed is much better and then I get saddled with another burden. Spent the last five days trying to get resolved and they make the same mistake again. And they are not regulated by the public services commission. How bad can you be?? read more

I saw twc commercial for 14.99 internet. They claim it's not a promotional deal. Not true. I have been paying 39.99 for just internet for years, but when I called to get the 14.99 one lady tells me it won't work if I use wifi. Not true, another lady on the phone says it's only for NEW twc suscribers. Doesn't say that in the tv commercial. And still another guy on the twc phone says he would be happy to fix that for me, dissapears for a while then switches me to another person. I am getting the run around. Time to cut the twc cable! read more

Internet speed not what it was promised to be, paying for ridiculous amount of useless channels, and consistently the absolute worst service possible, I recommend HTC instead. read more

Had to cancel my security. The property management sent maintenance to the wrong unit and my alarm was set off. I contact spectrum to find out why the police were not sent. I was told they weren't sent because my system needed to be rebooted. No one called or sent mail corespondent to inform me of this. So I was paying for a service that didn't work for month this is extremely upsetting. I canceled service and was told they would send me a box to return the equipment. They never sent a box and charged me $120 for unreturned equipment. Then they claimed they couldn't send a service representative to retrieve it because my bill was outstanding. They cause my bill to be outstanding by lying about mailing me a box to return the equipment. Stay away from this company they don't care about service they just trying to milk you for money. I was never refunded for the months of security I didn't received and they blamed not rebooting the system on me which is BS. Terrible company switch internet as soon as I can get someone else out her. read more

Do not go with spectrum your life will be miserable when trying to resolve an issue. First they made me switch to a box. I had 100 channels with out a box. Then when they gave me the box I got 12 channels. They said I needed to upgrade My bill was 30.00 If I upgrade it was going up to about 90.00 to get what I had without a box. So I cancelled the tv service. I also had phone and internet. Security system through phone was off for 2 months they never called to tell me the line was not active, but I was getting charged. So I cancelled the phone line that was running my security. Then they said since my phone line was cancelled now I am not a bundle and my price will go up another 10.00 for less than I had earlier. but since I was an existing customer I can not get the promo deals. That I have to cancel all services for 30 days and resign as a new customer to get the promo prices. I was getting 30 megabits down load speed and they were charging me 97.00 So I cancelled and whent to HTC and am getting 200 megabits down load for less 79.00 also if you call you are sent on a wild goose chase and never getting the issue resolved. I have my own business and if i ran my business like Spectrum does I would be out of business. They have a Manopaly going on. If you have another choice I recommend going with there competitors your life will be a lot easier and less stressful. read more