I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina…read more After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they "don't prorate bills." This was never about proration--they simply installed and billed for a package we never agreed to. Spectrum is engaging in deceptive billing practices. It's disappointing that they treat customers this way, especially new ones. A reputable company would have corrected its own mistake, had a supervisor reach out, and offered credits or additional service for the inconvenience. Instead, Spectrum is essentially holding customers hostage for extra fees caused by their error. This is egregious. Horrible customer service and fraudulent billing practices. I would not recommend Spectrum to anyone.

a card was left on my gate in remote location and I called . I was so happy to have a different…read morecheaper option than starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. they set up install appointment. well I wasted hundreds of dollars I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get spectrum installed. cancelled my starlink. I waited around and they didn't show. turns out they cant actually provide internet to my location . they just wasted my time and all that money I could not afford to lose. some things I may have to pay shipping to return, some things I got on fb marketplace and cant return , and my lost wages are just lost. frustrating experience. when I called to see where they were and told their construction team says it would be at least 280 days before they could get approval for a pole, if at all, they said that this actually violates their internal policies, that they should have gotten site approval before even putting the card on the gate. this cost me a fortune and it hurt and this was wrong and there is no accountability.

We went into the Spectrum Store to upgrade to an Iphone 17. The process is slow and tedious but we…read morehad an incredible Specialist in Audrey Heon. She is very personable and knowledgeable and she multitasked between customers as our transfer of data and updating took place. She also went without lunch for hours to complete our transition to the new phone and accessory bundle. We recommend highly that you make an online appointment. When we arrived we were the only scheduled appointment with eighteen (18) walk-in customers waiting for service. jeff m Myrtle Beach

Had a reservation at 3pm waited for 20 minutes finally had to say something to be acknowledged.I…read morehad a phone stolen after 2 weeks. Spectrum kept the line charge and the device charge open for a year than recently told me that they could've just suspended the line charge every 2 months so I could just pay off the actual device and not be charged for actual phone line (number) I was not using. I was told by the store clerk while trying to upgrade on of my other 2 lines that this was poor ethics on my behalf. I said so charging me for a phone line I'm not using is good ethics. That where I ended the conversation.

The service is great while your subscribed however after you cancel your subscription and return…read moreyour equipment they charge a 50 dollar restocking fee. For what?

I've been waiting for over a month to bury my line which crosses my neighbors yard. Don't ask for…read moreservice as you get only overseas operators and will not switch you to a us representative

are nothing but a bunch of crooks. They do the traditional bait and switch. If you call asking for…read morethe inexpensive introductory plan, they tell you that something went wrong in your registration and you need to do it again. When you try to do it same song and you're so fed up you just hang up.

Excellent friendly service with HTC worker Mitch for doing a wonderful job. Fast and friendly…read moreservice . Thanks for being a of an amazing team.

Originally I had to reboot my modem and my eero wifi router multiple times yesterday the 30th of…read moreJune. Ar first I thought the issue was because of the new housing going behind us and all the digging they might have struck the main cable line. So, I called and spoke with Brian Jerigan, I.T. Manager for HTC here in Conway, and he put in a repair ticket in for me and within 15 minutes I had a Service Tech arrive, I may not get his name spelled correctly, but Tey went over and above making sure that I had a good, reliable fiber connection and he reassembled my office area after the work was completed. Kudos to both of these folks for helping out a senior citizen and his spouse in making sure we were up and running. Brian, cannot thank you enough!!!

Best service ever!!! Had a problem with my Samsung fold. The staff at this location made it a…read moresimple fix. So, to the owner of this location, your staff " Shawn" Ramses" Jill " and the Samsung rep Nigel went above and beyond everything I could have asked for. Once again, thank you.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Very pleased with their internet and cell phone service!…read more Internet speed is typically over 300 MPS, I work from home and use Zoom meetings frequently. No problems with service! The cell phone service saves money and is just as good as the service from the Large and Overcharge companies.

It constantly drops the signal at least four or five times a day you have to reset all your…read moreequipment or it has to rebuffer and reset itself the worst service I have ever seen and I can't understand why Brunswick county has allowed this to happen and even have any service in this county this bad.

After being a great customer for several years I had to sell my house for health reasons so I could…read moretry to live on only social security. Found out Dish can only transfer services if they set up an actual dish and my new community does not allow that. When I called to cancel my subscription I was informed I would have to pay off my contract for $320!! I begged for them to waive the charges or at least let me pay it off over a period of months but they simply don't care, wouldn't budge! I warn anyone who is considering Dish to walk away!

We have had Dish for a number of years and it's been nothing but problems. We were told to reset…read moreour system EVERY time we want to use it. But wait, we can upgrade to the newest box, for a $20 postage, but need to sign a new two year contract! We haven't been able to get them to fix the problem we have been experiencing for the last six months! No balance returned for time unable to watch, nothing! When we said, well after years as a customer if this is how we are treated, guess you don't appreciate our business and the Dish tech replied, "thank you for understanding". Oh, we understand all right. Going to switch to Spectrum with no contracts and better customer service!

Shawn took care of me immediately I dropped my phone in the sink and quickly grabbed it, all the…read morefunctions worked but I put it in rice to be safe. Well, the cure was worse than the actual incident because a piece of rice got stuck in the charging port. The phone was fine but unchangeable . He was very funny and very nice and got the rice out of my eight month old phone. thanks, Shawn Much appreciate.

Avoid this franchise store at all cost. The staff is incredibly lazy and prefer to spend their time…read morein the back playing video games or sitting around in the front joking with each other while ignoring customers. My first experience on my first visit was with a dude who had no idea of any of the details of the service plans and another dude finally got off his butt to help him although he did so reluctantly. Visit two when I actually tried to change carriers and get a new phone involved about an hour where the dude couldn't get stuff set up claiming there were issues with their tablets and asked me to come back the next day. Since I had serious fonts about the competence of these guys I went to the an actual t-mobile store. Since I had started the transfer process at this location, when I went to an actual t-mobile company store, I had to finish the process with these dudes. So after visit three to this franchise store and finally getting the new phone and turning my old phone in, I started to text friends. None of them recognized the number. Turns out the dude was too lazy to port my number over since he spent most of the texting his buds and not porting my number while I was at the store. Now I am getting responses from t mobile claiming my old phone was not turned in. Even though, the dude, took my old phone in between texting his dude buddies. If you want to feel like doing business walking into a frat house where the dudes are playing video games and enjoying some beers while you get a new phone, then this is your place. If you want to get a new phone and have a knowledgeable staff with competent management on-site, avoid this place at all costs and go to the actual t-mobile run store a mile or so away in the Gator Hole Plaza with the Home Depot and Walmart.

my wife and I hired Thomas to put in a security system and surround sound. Our builder highly…read morerecommended him so my wife and I needless to say did not check any of his reviews like we had all the other subcontractors on the job. These are the problems we incurred. 1. Never on time 2. Initially tried to put 1 of the 10 cameras we bought in with a minimal slight crack in the glass which I noticed that day when I was inspecting his work. I called him and told him and yes he did replace it with a smaller camera that isn't the same as the other 9 It works the same answer as well but it was probably a cheaper one than the one I had paid for. 3. My wife and I also bought a vera management tool for our vacation rentals 15 of them. he installed hasn't ever worked properly. HE WOULD NOT COME BACK TO WORK OUT THE KINKS IN IT. 4. My camera system was viewable from my phone for about a week then crashed. He blamed it on our security for our computers. would not come back. 5. my son spilled chocolate milk on our amplifier for our surround sound and when I called him about it he said that it was unfixable and that I would have to order another one so I then instructed him to order me another one which came out to be about $500 on the day that he was going to install it he called me on the way and asked what I was going to do with the other one and I said will probably throw it away he then offered me $180 credit on the new one to keep my old one now why would you want to buy something that is not fixable if it really is not fixable so I told him I did not want to buy his new receiver and he told me that I would have to pay the restocking fee I told him to go jump in a river unfortunately we had made the mistake of paying him in advance I HIGHLY would not recommend using him for anything unless you want to get ripped off. Hired another company to come and complete the job it ended up costing us another $500 to have the stuff finished he never came back to do. The guy who came back to finish the work said that this was not the first time that he had had to clean up oneof Thomas Hills messes. BE CAUTIOUS IF YOU GO WITH HIM

I recently took my vehicle in to have a Viper Remote Start installed. I dropped my vehicle off…read moreearly in the morning and was told it would take approximately 4-6 hours. Upon entering the facility, It seemed as if I had walked into a verbal lashing being dealt to employees from what seemed to be the store owner. I would have to say that the customer service department could use some help. Later in the afternoon I received a call that the employee installing the system went home sick and the installation was incomplete. I dropped off the vehicle again the following day for the installation to be completed. When I got the car back, there were two OBVIOUS scratches above the tire well on the drivers side, greasy hand prints all over the hood and side of the vehicle where the scratches were. When I brought these issues up to the owner, he became very defensive and did not want to acknowledge that the damage was done by their staff. Also, they switched the fog light and vehicle traction control wiring which I had to get fixed when I got the vehicle back home. Being in the customer service industry myself, I would not advise any friends or family to spend their hard earned money at this place of business. Some things to remember when in your line of business...The high cost of poor customer service ! * Loyal customers are cheaper to retain *Bad customer service spreads like wildfire *Great service impacts the bottom line This was my first and last time doing business with Audio Rhythms.