Walked in. there were about 10 sales reps just standing around, laughing and such. That's cool. I…read moreunderstand the need to not work in a tight collared environment. However, the guy that helped me was more into their shenanigans than helping with my needs. He was a nice guy, after about 5 minutes. Kept calling me "bro", thought that was a tad unprofessional but hey, I am ok with it. Overall, he did install a new SIM card in my phone, which didn't fix the problem. So, after 5 minutes of looking around for a new phone, and listening to the constant roar of laughter by the employees silly antics, my sales rep came up to me and asked to try one more thing. He took my phone over and sprayed canned air in the SIM card slot and voila, my phone worked again. So, overall, my initial problem was resolved (and for free because it's a corporate office). The downside was the high school atmosphere. I'll go back in.

Jason, at this store was more than helpful and accommodating than I am used to at my previous cell…read morecompany. So to have stellar customer service is something I appreciated so much. The manager, Brianna was so nice too. They took great care of me and I was a happy camper when I left. Now I hope this continues if I need further help in the future.

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina…read more After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they "don't prorate bills." This was never about proration--they simply installed and billed for a package we never agreed to. Spectrum is engaging in deceptive billing practices. It's disappointing that they treat customers this way, especially new ones. A reputable company would have corrected its own mistake, had a supervisor reach out, and offered credits or additional service for the inconvenience. Instead, Spectrum is essentially holding customers hostage for extra fees caused by their error. This is egregious. Horrible customer service and fraudulent billing practices. I would not recommend Spectrum to anyone.

a card was left on my gate in remote location and I called . I was so happy to have a different…read morecheaper option than starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. they set up install appointment. well I wasted hundreds of dollars I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get spectrum installed. cancelled my starlink. I waited around and they didn't show. turns out they cant actually provide internet to my location . they just wasted my time and all that money I could not afford to lose. some things I may have to pay shipping to return, some things I got on fb marketplace and cant return , and my lost wages are just lost. frustrating experience. when I called to see where they were and told their construction team says it would be at least 280 days before they could get approval for a pole, if at all, they said that this actually violates their internal policies, that they should have gotten site approval before even putting the card on the gate. this cost me a fortune and it hurt and this was wrong and there is no accountability.

I've been waiting for over a month to bury my line which crosses my neighbors yard. Don't ask for…read moreservice as you get only overseas operators and will not switch you to a us representative

are nothing but a bunch of crooks. They do the traditional bait and switch. If you call asking for…read morethe inexpensive introductory plan, they tell you that something went wrong in your registration and you need to do it again. When you try to do it same song and you're so fed up you just hang up.

Very pleased with their internet and cell phone service!…read more Internet speed is typically over 300 MPS, I work from home and use Zoom meetings frequently. No problems with service! The cell phone service saves money and is just as good as the service from the Large and Overcharge companies.

It constantly drops the signal at least four or five times a day you have to reset all your…read moreequipment or it has to rebuffer and reset itself the worst service I have ever seen and I can't understand why Brunswick county has allowed this to happen and even have any service in this county this bad.

The service is great while your subscribed however after you cancel your subscription and return…read moreyour equipment they charge a 50 dollar restocking fee. For what?

Best service ever!!! Had a problem with my Samsung fold. The staff at this location made it a…read moresimple fix. So, to the owner of this location, your staff " Shawn" Ramses" Jill " and the Samsung rep Nigel went above and beyond everything I could have asked for. Once again, thank you.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Very responsive and easy communication. They fixed an old cd player , not their typical job . Had…read moreit back in 2 days ! Also at a very fair price . Highly recommended this place

I called John today at not that tech savvy today and he looked at my mom's phone which was toasted…read more He did not try to sell me anything but instead directed me to a less expensive alternative. He was very helpful and courteous. I would highly recommend them.