**PROCEED AT YOUR OWN RISK **
iPhone 14 Pro
Really didn't want to do this but here I am doing it. BE VERY AWARE that this place lacks integrity & basic customer service skills. ALWAYS PAY WITH A CREDIT CARD!! After taking my phone for a cracked screen repair, my ability to use facial recognition was broken. It worked perfectly fine when it was cracked & suddenly stopped after it was "repaired." I rely heavily on my phone & use facial recognition for work among other things.
I was told the sensor "coincidently" went bad at the same time. My front camera is foggy as well. I was misled & made to believe the part was a genuine Apple part; IT IS NOT. $450 for a part that isn't genuine or a place that cannot fulfill their promises. The reality is, this company is NOT authorized to repair Apple products. HOWEVER, they don't disclose that, they just charge you inflated prices. I tried troubleshooting with the owner to no avail. After the owner asked me what I wanted to make it right, a brand new phone replacement?, THIS IS A BRAND NEW PHONE!!!, his condescending & rhetorical manner didn't sit right with me especially after I tried to reason with him & ask for a partial refund, but that was met with aggression & sheer lack of respect. I even asked him why he was taking such a brash tone with me when all I was trying to do was compromise & it was my phone he broke!
I had to dispute the charge with my credit card company after not getting anywhere with them to then get another phone call from him almost a month later, asking for my screen back & threatening me by telling me the only way I would WIN my case is if I gave them back the screen they installed. So he's going to give me back my cracked screen? And that will suddenly fix what HE BROKE?! Unreasonable request. He stated that my credit card company, who essentially works for me, would not side with me unless I did what he asked. Comical yet sad. Rest assured I have zero issue giving back the product I paid for in exchange for my screen to work, but my brand new phone is now broken & giving back the screen is not only asinine, but it also WILL NOT fix what THEY BROKE! I'm still left with a broken phone. I took it in for repairs & was given back a foggy front camera & a main feature that no longer works.
At the end of the day my case went to arbitration, which means an INDEPENDENT person reviewed the case notes & sided with me. He should've just refunded half of my money like I initially asked for & I would've dealt with the consequences of choosing the wrong company to repair my product. I have no issue paying for convenience & time, I do have an issue paying for a service that was not completed & left me with a broken product. I also have an issue with someone who is condescending , lacks respect, and resorts to passive aggressive ways to try & get his way.
He may be great at other repairs, but I'm telling you that my personal experience was terrible. The company lacks accountability for not being able to service properly & uses aggressive tactics to try & scare you into caving in. So no matter what his response to this review is, I gain nothing from lying & will show you proof with the pictures below. I don't buy a new phone every yr etc., but now I'm forced to get a new phone much earlier than anticipated. My fault for not doing my due diligence in vetting this company. Don't make the same mistake. read more
