Walked in. there were about 10 sales reps just standing around, laughing and such. That's cool. I…read moreunderstand the need to not work in a tight collared environment. However, the guy that helped me was more into their shenanigans than helping with my needs. He was a nice guy, after about 5 minutes. Kept calling me "bro", thought that was a tad unprofessional but hey, I am ok with it. Overall, he did install a new SIM card in my phone, which didn't fix the problem. So, after 5 minutes of looking around for a new phone, and listening to the constant roar of laughter by the employees silly antics, my sales rep came up to me and asked to try one more thing. He took my phone over and sprayed canned air in the SIM card slot and voila, my phone worked again. So, overall, my initial problem was resolved (and for free because it's a corporate office). The downside was the high school atmosphere. I'll go back in.

Jason, at this store was more than helpful and accommodating than I am used to at my previous cell…read morecompany. So to have stellar customer service is something I appreciated so much. The manager, Brianna was so nice too. They took great care of me and I was a happy camper when I left. Now I hope this continues if I need further help in the future.

The quick responses to preliminary questions was wonderful…read more The repair (battery replacement) took around two hours. The phone works well now, and it looks just like before.

I had a problem with my phone / cord connection filling up with lint to the point that the phone…read morecould not be charged. The national phone company service could not clean it and recommended that I seek out Wisedevice repair at 1814 Highway 17S in North Myrtle Beach. 842-455-3239. (This is on 17 South bound in a 4 unit building and hard to see if you go too fast. So look for it. If you pass it, go back and look for the parking lot before the shop. The service was fast and reasonably priced. So if your phone won't charge cause you got lint in the charging port, see them. You won't be disappointed.. (I've been back twice.)

Shawn took care of me immediately I dropped my phone in the sink and quickly grabbed it, all the…read morefunctions worked but I put it in rice to be safe. Well, the cure was worse than the actual incident because a piece of rice got stuck in the charging port. The phone was fine but unchangeable . He was very funny and very nice and got the rice out of my eight month old phone. thanks, Shawn Much appreciate.

Avoid this franchise store at all cost. The staff is incredibly lazy and prefer to spend their time…read morein the back playing video games or sitting around in the front joking with each other while ignoring customers. My first experience on my first visit was with a dude who had no idea of any of the details of the service plans and another dude finally got off his butt to help him although he did so reluctantly. Visit two when I actually tried to change carriers and get a new phone involved about an hour where the dude couldn't get stuff set up claiming there were issues with their tablets and asked me to come back the next day. Since I had serious fonts about the competence of these guys I went to the an actual t-mobile store. Since I had started the transfer process at this location, when I went to an actual t-mobile company store, I had to finish the process with these dudes. So after visit three to this franchise store and finally getting the new phone and turning my old phone in, I started to text friends. None of them recognized the number. Turns out the dude was too lazy to port my number over since he spent most of the texting his buds and not porting my number while I was at the store. Now I am getting responses from t mobile claiming my old phone was not turned in. Even though, the dude, took my old phone in between texting his dude buddies. If you want to feel like doing business walking into a frat house where the dudes are playing video games and enjoying some beers while you get a new phone, then this is your place. If you want to get a new phone and have a knowledgeable staff with competent management on-site, avoid this place at all costs and go to the actual t-mobile run store a mile or so away in the Gator Hole Plaza with the Home Depot and Walmart.

I went in to transfer service. Corey was very patient as I had many questions and I wanted to make…read moresure that I was getting all of the discounts that were available from my employer. He explained everything clearly and assisted me with setting up the app and programs for my employer. Thank you Corey.

Well, if you would like customer service... get over it…read more There's mostly only one person there to help you & he's busy It'd be nice if more people were working Horrible experience

We went into the Spectrum Store to upgrade to an Iphone 17. The process is slow and tedious but we…read morehad an incredible Specialist in Audrey Heon. She is very personable and knowledgeable and she multitasked between customers as our transfer of data and updating took place. She also went without lunch for hours to complete our transition to the new phone and accessory bundle. We recommend highly that you make an online appointment. When we arrived we were the only scheduled appointment with eighteen (18) walk-in customers waiting for service. jeff m Myrtle Beach

Had a reservation at 3pm waited for 20 minutes finally had to say something to be acknowledged.I…read morehad a phone stolen after 2 weeks. Spectrum kept the line charge and the device charge open for a year than recently told me that they could've just suspended the line charge every 2 months so I could just pay off the actual device and not be charged for actual phone line (number) I was not using. I was told by the store clerk while trying to upgrade on of my other 2 lines that this was poor ethics on my behalf. I said so charging me for a phone line I'm not using is good ethics. That where I ended the conversation.

Nothing to do with your store but, Boost Mobile is the absolute worst... I can't believe I have…read morekept them for 10+ years... I am DONE... Straight Talk Here I come!!!

When asked what I was looking for online I specifically said 2012 Sea Doo GTR215 and they showed me…read moreone battery that fit and I purchased it for out the door price of $66.25. When I arrived at the store with my old battery to pick it up it was visibly half the size and obviously the wrong battery overall. The clerk then keyed in the exact description as mine and came back with two matches, both were over the price I paid by $100 or more. I needed the battery then so I purchased one of them for an additional $101.78 out the door. Because of their illegal 'BAIT AND SWITCH' I ended up paying $168.03 instead of the agreed on price of $66.25.

Went in there for a battery for my cheap watch, they wouldn't sell me one unless they could…read moreupcharge me to change it. I don't need them to charge me to change a battery that is no harder to change than the tv remote, I need them to sell me a $5 watch battery. I will never go there again.

Great guys who like to pick on you a bit for not being knowledge about scams. They are so aware of…read more the scams and removal of malware was done in under 12 hours. The work was wonderful and the cost was minimal. I would totally support utilizing their business.

The remote to my electric recliner needed repair as the wires had been pulled loose. They were able…read moreto fix it quickly while I waited, just before closing. The price was more than fair. I appreciate the kindness shown today. I will definitely refer anyone who needs electronics repair to Tommy's TV & Electronics.