After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.

Great company. Honest. Knowledgeable. Very experienced. Fair prices. Exceptional customer service…read more Zero BS. Dryer wasn't heating. Dryer repair tech diagnosed 90V coming from an outlet that should've been 220V. Thor Enterprises came out that same day and replaced the faulty breaker. Our house was built in 1978 and has the same breaker box. Danny said it was still in working order and didn't need to be replaced altogether. Most other companies would've wanted to switch the whole thing out for a bigger pay day. You can trust Thor Enterprises to do the job right. Highly recommend.

I had a great experience with this company and would recommend him to everyone. Mr. Danny was very…read morehelpful and fixed every issue we had. He was also very patient and walked me thru everything that needed done and he fixed. Mr. Danny is a very reliable and on time contractor. If ever you need work you need to call this company. I will always use him and his company in all my projects. His client, Tonya Starkey

Good customer service. The owner is very knowledgeable about his company. I will recommend this…read morecompany to anyone.

Great experience with this company. They handled an…read moreelectrical project at my house and were very professional, communicative, timely and reasonably priced. Will definitely use them for any future work.

Installed our Generac generator and did an excellent job. Very good follow up and know what they…read moreare doing.

The team of Mason/Francisco/AJ/Joseph were the utmost professionals and did a fantastic job in…read moreinstalling the whole home generator. Tested all circuits in the house to make sure everything was working as it should in the event of a power outage. They worked quickly and Mason did a great job going over the features of the generator and made sure I didn't have any questions on how it worked before he left. He also let me know if I had questions about anything to reach out to the office and they would be glad to help. Super clean install that also included a subpanel in my garage that looks like it came with the home when originally built. Definitely recommend Patriot Electrical Services for any of your home electrical needs. Great job fellas!

We have been using Texan Mechanical for many years and have "never "had any problems. They are…read moreprompt to their appointments. Everyone of their employees who have been to our home have always gotten the job done in a timely manor. When our AC was down they fixed it promptly so that we did not have to suffer the heat. (My husband is a heart patient and we have to make certain he is comfortable). We now have a Generator and Texan Mechanical has come to service it when needed. (unlike the company we purchased the Generator from, we could NEVER get them to follow up on our contract, that is when we asked Texan Mechanical if they could do the services on the Generator. They had their team take the required courses and can now service Generators. When I broke my wrist and could not get on a ladder to change my air filters they helped. I cannot say enough about them. All of our family use their services. Thank you Texan Mechanical. Teri G.

Professional, fairly priced with knowledgable, honest and friendly technicians! Highly recommend!read more

Turnkey Installation has provided peace of mind…read more Critical Power Solutions recently installed a 26kW Generac Generator for my Fort Bend County, TX home. I procrastinated in getting a generator because, after reading various reviews, I was concerned that they would require too much maintenance on my part. However, after Hurricane Beryl in 2024, I knew that with medical issues, we could not go through a lengthy power loss again. Thuan and Bill came out in response to my inquiry and assured me that they provided a turnkey installation as well as a maintenance package. They did not promise me an installation date but said they would get right on it, which they did. My electric and gas lines are on opposite sides of the house and it required major trenching. The yard was left in very good shape. It took weeks to get it installed and activated but the delay was not due to Critical Power Solutions but rather to the numerous permits and inspections needed. It's a long multi-step process but Thuan, Ethan and Chris kept me informed of progress at each step. It's a team that seems dedicated to customer service which is much appreciated. When it was finally activated, Chris did a detailed walk through showing me the location of various switches but the whole process is so automated that, with a full service contract, I may never need to do a thing. It runs a weekly test and has wifi built-in so status can be seen on an app with notifications if there are any issues. I feel secure and ready for major power outages now and highly recommend the team at Critical Power Solutions.

Critical Power Solutions: I am writing to discuss my…read moredisappointment and frustration regarding the Summer of 2024 generator installation. Initially, I appreciated the professionalism with the staff member, but after signing contract I encountered numerous issues: - Appointment scheduling was consistently problematic,with scheduled times missed and no follow up calls or text from team. -I proactively reached out consistently to reschedule or obtain updates. -The generator was delivered and installed which was challenging for team. It was unable to set up remote monitoring due to serial number issues, which took some time to resolved. I still cannot log on. -The generator would start but not shut off unexpectedly. - A technician visited for over four hours, during which the panel caught on fire, had to be replaced. I signed a contract for monitoring and service, though not charged, no one responded. - I contacted Thaun on 5/25/25 regarding maintenance service, he said he would schedule that week, I still have not heard from him. I went above and beyond to work with this company, but I would not recommend them. I now have to get another company to service my generator and hoping it was installed correctly so I will not have to pay to fix issues. Colleth