Turnkey Installation has provided peace of mind Critical Power Solutions recently installed a 26kW Generac Generator for my Fort Bend County, TX home. I procrastinated in getting a generator because, after reading various reviews, I was concerned that they would require too much maintenance on my part. However, after Hurricane Beryl in 2024, I knew that with medical issues, we could not go through a lengthy power loss again. Thuan and Bill came out in response to my inquiry and assured me that they provided a turnkey installation as well as a maintenance package. They did not promise me an installation date but said they would get right on it, which they did. My electric and gas lines are on opposite sides of the house and it required major trenching. The yard was left in very good shape. It took weeks to get it installed and activated but the delay was not due to Critical Power Solutions but rather to the numerous permits and inspections needed. It's a long multi-step process but Thuan, Ethan and Chris kept me informed of progress at each step. It's a team that seems dedicated to customer service which is much appreciated. When it was finally activated, Chris did a detailed walk through showing me the location of various switches but the whole process is so automated that, with a full service contract, I may never need to do a thing. It runs a weekly test and has wifi built-in so status can be seen on an app with notifications if there are any issues. I feel secure and ready for major power outages now and highly recommend the team at Critical Power Solutions. read more

Critical Power Solutions: I am writing to discuss my disappointment and frustration regarding the Summer of 2024 generator installation. Initially, I appreciated the professionalism with the staff member, but after signing contract I encountered numerous issues: - Appointment scheduling was consistently problematic,with scheduled times missed and no follow up calls or text from team. -I proactively reached out consistently to reschedule or obtain updates. -The generator was delivered and installed which was challenging for team. It was unable to set up remote monitoring due to serial number issues, which took some time to resolved. I still cannot log on. -The generator would start but not shut off unexpectedly. - A technician visited for over four hours, during which the panel caught on fire, had to be replaced. I signed a contract for monitoring and service, though not charged, no one responded. - I contacted Thaun on 5/25/25 regarding maintenance service, he said he would schedule that week, I still have not heard from him. I went above and beyond to work with this company, but I would not recommend them. I now have to get another company to service my generator and hoping it was installed correctly so I will not have to pay to fix issues. Colleth read more

Bill came out, he was pleasant took pix said we'd get an estimate right away. Ethan on the other hand said the same will have someone out there over the weekend, have not heard back from him since. No answer from this company. Sounds like we dodged a bullet due to unreliability! read more

With our unpredictable weather and power grid issues, we decided to take no chances and had Critical Power Solution install a standby generator. Their service was exceptional, and we highly recommend them! read more

Critical Power Solutions was quick to respond to my request, prompt to take actions and great to work with during the generator installation process. I highly recommend this company. Everyone from the owner of the company to the technician were very responsive to my needs and made sure that the task was completed to my satisfaction. They were very competitive with the market which made my decision easier to higher them for generator installation. read more

In spite of all of the demand for generators in Houston, this summer, they were able to get out to our place in a reasonable amount of time to give us an estimate. The estimate was reasonable in my opinion, compared to other people's costs and other estimates that I got. We accepted their estimate and were told we would probably have to wait about six weeks to get a new generator. In fact, it only took about 3 1/2 weeks. They came out and brought the new generator and took away the old one. Next, the electricians came out and installed new transfer switches and finally the plumbers came out to hook up the gas. This process took about two weeks. We have our new Generator and it has been demonstrated to work. Chris came out and gave us a tutorial on how to use the generator and how to take care of it if it runs for a long period of time. We are highly satisfied with the service that we received. read more

Literally one week after Critical Power Solutions installed and turned on our home generator, Hurricane Beryl hit on July 8, 2024. For seven days, our brand new generator provided 100% reliable power for our a/c, refrigerators, appliances, computers, internet, etc., while the rest of our neighborhood was dark, quiet, warm, and humid. Our purchase of a whole-house Generac standby generator from Critical Power Solutions was an absolutely smooth, flawless, pleasant, efficient, experience. Great communication from the company every step of the way. Everything done when they said it would be done, and worked flawlessly when Centerpoint's energy transmission grid failed and the generator automatically and seamlessly kicked on seconds later. This transaction and experience did not just meet my expectations. It vastly exceeded them. I am a grumpy old litigation attorney, so when I say I'm very happy, that's something! read more

Had these guy designs my website for our electrical company and Ethan did an amazing job. I definitely would work him again in the future. He helped market our company towards the correct target audience we were cornering. He definitely helped us expand our company and for that I cant thank you enough. I will refer all my friends to Divergent. read more

We needed Ethan's experience and consultation on two different projects. First, was a short-term marketing splash for a calendar year, cyclical service. Ethan designed a program that produced sufficient results that we will be expanding our services to other cities in Texas next year. Second, we operate a fast food casual pizza restaurant that is sort of hidden from drive-by traffic. Ethan used time specific marketing and geofencing to target local patrons. Results were better than we expected. Ethan understands what drives consumers. And can focus on marketing trends and SEO applications that are virtually new evolving technologies. Thanks, Divergent Marketing Group and Ethan Ngo. Dennis- Highlandstown Capital read more

Ethan helped my company grow through the roof in sales. He found the weak point in my operation to be my website and lack of voice. After his implementations, our sales have grown by as much as 250%! read more

Great Service, Very professional, helps you with getting your business to the next level. The prices are very reasonable. I would definitely recommend using Divergent Marketing to any and every one who has a business or marketing need read more

Divergent has been so fantastic on helping our new business grow! with there help we were able to bring quality advertisement for our business, helping us gain more clients; Ethan was very professional and very helpful when it came to designing our brochures and business cards. Keep up the great work! read more