Had a technician come out on a Monday to repair/ replace some damaged duct work. Technician said he could do anything as there was moisture present and we had to call another company to dry everything out. Did that, then attempted for 2 days to get Air express to come back out and fix the ducts so the area would dry out. Absolutely horrible communication, I had to keep calling and calling and they can't give an ETA. Finally they told me he would be here between 5:30pm and 7:30 pm. At 7:45pm, still no call or update. It is now 8:53pm and still no call from anyone. What a joke of a company. Do not call these people, they are incompetent. EDIT- The owner called me to apologize for all of the miscommunication and hassle. We spoke for a bit and I believe he was genuinely sorry. He even offered me a free membership and to do the work at a discounted rate. While I wasn't out to get anything for free and declined his offer, I would most likely give them a 2nd chance. Chalk it up to a busy week, and general chaos. read more

Trenton was amazing! Had us up and running in quick fashion, on a Saturday! Thank you again!

PROS: - Polite people who tried to be helpful. CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised. read more

Thankyou you McWilliams for your great customer service.Doug who was my tech was very knowledgeable and thorough with his work.I was very impressed and highly recommend his professionalism.He also explained in basic terms ways to maintain my system and gave me a few pointers! I definitely am satisfied and relieved how Doug was able to get to the root of the problem and also save me a couple of unneeded expenses with his recommendations.Thankyou McWilliams for the 5 star service and thankyou Doug for upholding the outstanding customer service. read more

Doug Walker is an exceptional Technician. Great technical skills and customer service professionalism. Very satisfied with his work.

Justin and the guys who showed up here were very good, very nice and did a good job. Justin was straight forward in his approach and overall we are very satisfied. We had an old system and it needed to be replaced but the issue of the two rooms that are warmer than the rest of the house is still an issue. The system looks great, runs great and was a fair price. They got all the duct off the ground and hung it up making it easier to walk around as well. Clean up too. We use this company for our twice a year service and are very happy with them. read more

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I had a great experience with Air Express. Have been doing business with them since 2016. From the office staff to the techs I have had great and satisfying experiences.. i would like to thank Roberto and Isaiah for their knowledge and explaining minor maintenance recommendations that will prolong my system. Thank you Air Express. read more

Best AC and Heating company around. We had our compressor go out in March last year and the staff at Air Express was super easy to talk to and got someone out right away. They quickly diagnosed the problem, gave us our options, and even came out on a Saturday to install the new high efficiency system. We love our new AC with dehumidification, awesome air filtration, and a REME air purification system. Our house smells so fresh and clean and we feel so much better! read more

After Harvey we had these folks come out and make sure the units had not been damaged as we failed to shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved. read more

I've tried several ac/heating companies and Air Express is by far the best. They show up when they say they will and do an expert job at a fair price. I highly recommend you give them a try. read more

Sensor went out on our heater during cold front. Technician was here within 1 to 2 hours. Awesome customer service and a lot knowledge.

This company is always so good at responding to my heating and cooling needs. I highly recommend them.

I recently had terrible water damage from a A/C drain pan pipe which leaked down my wall and ceiling and caused a nightmare of damage to my master bathroom and master closet. That issue was repaired but I worried it could happen again. I called Air Express because I saw one of their service vans at an intersection near my home. I took a photo of it and called them to schedule service. They came out and promptly. Agustin, the tech carefully inspected everything in my attic that was related to my A/C pipes, drain pans , ducts, etc. He found many issues including air leaks in the ducts and found a very serious A/C drain pipe problem that no one else had discovered and repaired them all! He documented everything he did and emailed the invoice to me with service notes and photos. Before he left he took the time go over the invoice and explained everything he did by using the photos before the repair and after. I now have peace of mind knowing no mysterious issues will cause leaks and water damage thanks to the tech's experience and efficient work. I highly recommend this company! read more

I was very pleased with the service Air Express provided and their technician Josiah Wood is awesome! He and his trainee, Martin, were great guys and both were very careful in my home. Josiah quickly diagnosed my burnt out iComfort thermostat issue, installed one of the beautiful new iComfort S30 models and explained everything in a way I could easily understand it. I will definitely call them the next time I need service on my Lennox system! read more

We have used Air Express for years and have been very happy. Easy to schedule service and the technicians are very friendly, polite and honest. Highly recommend. read more

Paid $59 dollars to have someone come out and an extra $40 for labor. The ac tech was friendly enough. $40 labor just to put water on an air compressor to get it to cool down. FORTY DOLLARS. The technician didn't give me a diagnostic report, only a quote sheet showing me how I had the option to get a really expensive HVAC system or mid tier range. He couldn't tell me, definitively, if I had to replace my TXV valve. He also wasn't able to detect a freon leak because of the TXV valve. Really. He quoted me a cost that was $140 more than the catalogue he showed me that had all the equipment that Air Express sells. So, the visit was not great. I don't appreciate having someone try and up sell me equipment or extras. I called a competitor who not only gave me a free second opinion, they were able to detect a leak without having to do anything special. So, I was mistaken in thinking that because Air Express is a neighborhood business, they'd be good. I will say this, because I wasn't given a complete price over the phone on how much this visit would all cost, I asked if I could write a post dated cheque. They were nice enough to allow that. I was pretty desperate at that point because my house was warming up and we are getting into these abnormally hot/humid months. I wasn't sure if I had an ac system just going out. My advice to you is if you utilize this company, get a diagnostic write up about your HVAC system, quote sheet if you require it, and definitely a second opinion. There are plenty of companies around here worth looking into without having to worry about paying a huge markup for services, equipment and fees. read more

I've been using Air Express for over 5 years now. Love the service and how honest and dependable they are. I refer them to anybody that asks. Great company and employees. read more

I was very happy with the service provided by Air Express, and highly recommend them. They came out to replace our old ac unit that quit working, and I was blown away by the knowledge and professionalism of their ac repair men, and their office staff too! They walked me through the entire process of what they were doing, and offered a ton of advice on how to maintain our new ac unit. They also won me over when they went out of their way to bring us temporary indoor ac units late at night so that my family didn't have to be without ac until our new ac unit arrived. read more

With most service companies, when you're told they'll arrive between "3pm-5pm," they normally arrive at 7pm. For the 2nd time, Josiah hit it out of the park. He was here before 3:30pm, was quick, honest, and gave me several options to choose from in order to fix our problems. I can count on one hand how many people I'd recommend and that includes Josiah at Air Express. read more

Air Express is easily the best HVAC company around. They've helped me for a decade and have always been extremely polite and professional, very knowledgeable, responsive, and fair. They never try to push service or equipment you don't need, very honest guys. They do great work and you'd be lucky to have them be your A/C and heating company. read more

We have been using Air Express for years. They are always on time, professional and they go above and beyond to help when needed. We have had Sam Garcia service our system for years. He is always super helpful and professional. We highly recommend Air Express. read more

Our A/C went out in the middle of the night this past Thursday (yes, in August). We called Air Express on Friday morning. Sam was at our house within an hour from that first call. He completed a thorough check of the system and very clearly explained all of our options. Since our system was 10 years old, we opted to replace it. But we were worried about making it through the weekend. That was no problem, the Air Express team scheduled the installation for the next morning (on a Saturday). They were scheduled to be here between 8 & 9 am on Saturday, but they arrived by 7:45am!! Those guys worked their butts off in the heat non-stop until the job was completed. They were very courteous. To say we are pleased is a huge understatement. We give Air Express our highest recommendation. read more

Great family run business, they assisted us with our new AC unit many years ago and we still continue to use them on service calls and when needed to maintain the unit. They are very honest on their prices. The technicians are very friendly, and when needed they are able to come in a timely fashion day or night. I have referred them to other members of my family. read more

I had a complete HVAC system installed In August and I am very pleased with price, product, installation and follow up. I had a 4 ton American Standard single phase unit, a gas furnace and complete replacement of the ducting in the attic. They removed the old ducting and installed new ducting. I got 3 quotes, all from respected names in the Houston market. One quoted me $19,000, but gave me a $3,000 discount, the second quoted me $16,500 without a discount and Air Express quoted me $11,300. Air Express showed up on time, did the installation and left a clean house behind. Their office staff helped me with a $250 rebate after the installation from the manufacturer. Jim Douglas handled my job from quote to follow up. Very pleased. read more