Cool look, comfy beds, great location. Probably some of the friendliest hotel staff I've ever encountered. Everyone---from the valet to the people at the front desk---was nice and helpful, and not in a fake cheery way either. They help make up for the issues with noise. The older model window heater was really loud. Also, the 7th floor room seemed more like street level because all the noise outside was so audible. read more

I was disappointed in this hotel for the following reasons: - The room (Queen of Art) was too small. It was rather unbelievably small in fact. Good thing my guy and I are both rather svelte, because we were squeezing around each other to get to and from the remarkably tiny toilet room and separate shower. It felt very cramped all in all. - The room and hallways were cold, and the heater in the room was noisy and not very effective. - The cleaning staff had not turned off the room alarm from the previous guests so we were awakened at 5:45 a.m. on the first morning. We were zombies as a result, and had to have a nap the next day. - While the location of the hotel was good, it was not great. It was still a bit of a walk to downtown, and to Pike's Place Market. - This is a minor annoyance but combined with the tiny-ness of everything, became a less than minor irritation - the soap holder in the shower is designed in such a way that the soap keeps falling through it. They should either get bigger soap or a different soap holder. On the positive side, the staff were attentive and friendly. We were given a discount because of noisy neighbours on the second night, who were dealt with in an effective manner after we complained. The artwork is kind of cool, so aesthetically it's unusual and interesting. read more

Great hotel! Super location-right in the heart of Downtown Seattle. Excellent personnel-friendly, helpful and knowledgeable (They even held our bags after check-out since our ride from Portland wasn't arriving until later that afternoon). Clean, modern atmosphere. Coming back here again :) read more

I have some good things and bad things to say: Good: 1.Very trendy and artistic place. This is what originally got me interested in staying there. 2. The staff was very nice and helpful as well. Bad: 1. Way too overpriced. For what services we received I would've expected to pay at most $80 per night. 2. Our TV didn't work. 3. The toilet paper dispenser was broken. 4. Internet was $10 per night. 5. $45 valet and parking, when my confirmation email said it was $30. 6. It took 1 1/2 hours to get our room ready. 7. The rooms were like closets literally. There was enough room for the bed, but it was so close to either wall that you couldn't stand next to it. I'm sorry to say that I won't stay there again. Not because of bad experiences, but because it is FAR too expensive for what you get. read more

This is word for word what I just sent management. I wasn't real impressed quite honestly. But hey, I grew up in the sticks, what do I know. First of all, putting the fire alarm right outside of the bathroom door is a horrible location. I took a hot shower with the door shut, then got my ears ripped out when I opened the door and steam rolled out. It was either a dumb installer and/or bad room design. Wasn't real comforting that it did not alert staff either. It went off for awhile and I kept expecting a phone call or knock on the door or the alarm for the rest of the building to go off, but there was nothing. Really cannot believe that this would be the case in a supposedly modern and upscale hotel. The rooms are not insulated well, both in terms of thermal and soundproofing. In terms of thermal qualities, I'm assuming this is primarily because of the large windows on two walls that did not seem to be insulated well. I would wake up in the middle of the night being very cold, even with every blanket on me plus a very warm hoodie sweatshirt on. I tried to turn on the window heater, but it stunk so badly that my nose got stopped up and had to turn it off. In terms of soundproofing, I could hear conversations of people down on the street. I could hear the guy in the next room fiddling with his phone. I could especially hear what's going on in the hallway with unusual detail. It is especially odd that even with the soundproofing situation you guys advertise a 50 shades of gray package. From the things I was hearing around me, and the things I've heard about the book, I seriously doubt the two would go together well. The room size was sufficient in a utilitarian way, but much smaller than I was expecting due to marketing pictures. The bathroom was especially small, and oddly designed, having to use a very small metal sink because you have to squeeze in between the sink and toilet to get to the shower, and there is no room for anything else. To be honest it was about the smallest hotel room I have ever stayed in, even considering much cheaper ones, which is odd for somewhere that just charged me $189 on my last night. I'm sure your business would suffer greatly if this aspect was honestly disclosed up front so I can't blame you, but it was a bit of a surprise. This is only a personal opinion but I found the hallway art on the doors to be busy to the point of feeling claustrophobic, especially since the hallway wasn't very big in the first place. The low light and grayscale vibe in the hallway plus the red lobby strangely reminded me of Beetlejuice. You can dismiss this as me being a simple minded country boy I guess. Personally speaking, I think some actual open space and nice architecture is much more impressive than cramming a bunch of door sized pictures into a small space. The remote control to my TV was dead, or something else was wrong. I could not turn the TV on. I was more interested in hitting the town so I didn't bother reporting it, but still, you shouldn't be that out of touch. The attached sushi restaurant was pretty nice, although slow. I've had plenty of sushi in crowded restaurants at peak times and the service was always much snappier. The directions to a brewery given to me by the staff while registering was entirely too vague to say the least. They literally consisted of a statement of something like "it's right around the..." then pointing in the general direction while circling his finger then stopped as if it were extremely obvious. Except I wandered around for half an hour looking for it and had to come back for round two. Oh, you walk down 6th street to the mall then go up to the 4th floor? Well why didn't you say so in the first place? Was that really that hard? Last of all, somehow you have managed to find the perfect combination of room design in order to accidentally send a roll of toilet paper unrolling through the room. Apparently I have a habit of ripping toilet paper with one hand, because usually the stuff rips off pretty easily, and usually it is secured into a holder that helps rip it off. Instead, you have this very tough commercial quality paper that is hard to rip off, you hang it on an open ended holder, have this holder pointed at the door, which goes down a step out of the bathroom. Again, dismiss this as me being an uncouth country boy. But imagine my surprise at ripping off some paper just to see it fly off the handle and bounce down the steps out into the room, unrolling the entire time. The toilet paper placement, the fire alarm placement, odd sink placement, the very small walking room around the bed... it's just not a good room design. It's like you guys took some dorm rooms and tried to turn it into a hotel room, then called it upscale because you plastered the place with some art. Where I come from we call that "polishing a turd". read more

I made reservations for two rooms at the Max for a Sunday night; one room for myself, wife and daughter, who would fly in Sunday morning, and one for my elder daughter and her partner who were driving to Seattle, going to a concert and would check in late. I made sure the reservation folks at the hotel knew they would be a late check in. I guaranteed the room reservation with my credit card. The three of us checked in about noon, did the wharf, had dinner and went to bed at 9 pm. At 11 pm my elder daughter arrived and was refused the room because: a. her debit card was inadequate and b. she did not have my ID and credit card. I had to get out of bed and troop down to the front desk in my PJs to show the clerk my ID and credit card. Again. The same one I showed them 12 hours earlier. The same one they would have charged if my daughter had not shown up to claim the room. read more

I travel a lot for my work, including internationally. This is is one of the worst places, I have stayed. Worst in terms of service. They do have a great decor and I wish they matched their service to their decor. I had to call them thrice to sort out payment and request receipt. The two people at the reception during the evening were curt, bordering on rudeness. More importantly, the reception just seem to be incompetent or mismanaged. The one other downside is the unfiltered street noise, so don't expect to sleep in late, especially if you are not good at sleeping through such noise. read more

Great lobby and nice staff. My room gave off that, "hey I just got divorced and am living in a drab studio apt." Vibe. Room is clean but ultra tiny to the point that a king bed makes no sense at all. You can't turn around in the shower without getting f wrapped up in the curtain. Closet is just stupid. On the plus side location is great. read more

Big time mistake that Hotel Max staff made without any effort for recovery. Wife and I came in the city for a professional meeting and had a very poor am experience. We left a breakfast order on the door, called front desk articulating that we knew it was half hour after collection time at 12:30 am and they said that it wasnt a problem as they haven't come around yet. Well, they did not come around and I missed breakfast. The order was still on door as I left. Wife stayed to meet with family and had both breakfasts delivered despite me long gone for an hour. No offer to make it right and not a good experience. Have stayed a few times and won't again. read more

Very small hotel, expensive, don't park at hotel. I highly recommend not staying here

This is the coolest hotel I've ever stayed in. Now, I'm not very cool--as evidenced by my frequent use of the word cool--but this place definitely made me feel cool for a night. Everything about this place screams artsy and modern. Each door to all the rooms have a unique photograph covering the entire door. All the artwork throughout the hotel is original. Not only can you order the type of pillows you want on the bed, but you can order what type of religious scripture you want (bible, Koran, a bunch of eastern religion-type books, etc). Now, how cool is that! The staff was excellent. I only had one request, which was to find a place within walking distance to get Korean barbecue short ribs at 11:30 PM. The guy at the front desk made a phone call and 45 seconds later, this place a few blocks away was going to stay open a little bit later for us. That's good service--on both their parts. Okay, so the rooms were a little bit small and there was no tub--I'm not sure about the king rooms. However, I think this is expected from a boutique hotel. My only real gripe is that you have to pay extra for internet access. Isn't this Seattle? That's pretty minor, however, and I'm sure to stay here next time I'm in Seattle. read more

totally excellent!! this hotel is chic and cool and hip and awesome. the staff? superb! they were so kind, and very helpful with directions and re-orienting me (seattle messes with my sense of direction! so weird), and telling us where to go/what to see. i mean, we'd been there before, but hadn't really done anything but pike place and the space needle/seattle center. the rooms were on the small side, true. but common, do you REALLY need to be doing gymnastics in the room? that's what the fitness center is for!! i love the paint on the walls, a nice charcoal grey that's sleek and modern and soothing at the same time. the bed's have white linens with orange accents that really pop. speaking of the BED... one word: HEAVENLY. seriously one of the most comfortable beds i've ever slept in, firm but not too firm, soft but not sinking...perfection. they have the same beds at their equally FABULOUS sister properties the Hotel Lucia and the Deluxe in Portland. the max is super walkable, to the downtown area (SAM, pike place, etc) and we even walked to the SAM sculpture garden (25 minutes) and the next day up to capitol hill (30ish minutes). i will definitely be staying here again! read more

I don't write Yelp reviews too often. I'm in the hospitality business and have a love hate relationship with them, but when you come across "outstanding" it deserves some praise. This was hands down the best hotel experience I've ever had. The genuine caring of the staff was there from beginning to end. Want a turntable?...we'll have it there in the room in 10 minutes, late checkout?...happy to, leave car later in valet?...how's 4pm?.....free beer in the lobby nightly, spiffy rooms.....very comfortable bed....only thing I'd add is a little more shelving in the bathroom to be able to have a place for toiletries. A minor quibble. These guys are pro's. They know their stuff and it's a hard thing to pull off every day. Thank you Hotel Max staff, we will be back! read more

What can I say other than it's unfortunate that a minor billing error on the part of Hotel Max has gone unresolved for well over a month. Read my previous reviews to get up to speed if you like. Without going into the gory details, I'll just say that after several back and forth emails and one highly unprofessional email I am left without the credit for overages on my account that was promised to me in mid-June. Not for lack of trying on the part of Hotel Max, they just haven't been able to come through with a satisfactory resolution. They seem to have the best intentions at heart, but in the end, it's still unresolved. I appreciate the effort, Hotel Max...but it simply hasn't been enough. read more

We stayed for a week (during an academic conference). The pillow menu was great and we had complementary umbrellas for all of the rainy days. The staff was very friendly and helpful. I would like to give a particularly loud shout-out to the manager of the Max. We had a few complaints (finding a 2/3 full pack of cigarettes in our "non-smoking room") and a bit of difficulty checking out at the end of our stay (we needed separate receipts for reimbursement from our companies; the front desk couldn't divide the bill). The manager got in touch with us and made amends immediately. This is the kind of hotel that I appreciate--large and corporate in some ways, but very in-tune with its customers when and where it counts. read more

Great little hotel! Valet parking is a bit outrageous and the only restaurant associated with the hotel is incredibly expensive (but very good). The friendliest staff I've ever experienced in a hotel and the mini bar is reasonably priced for late night snacks. Rooms and bathrooms can be quirky, but the hotel is perfectly situated in the heart of downtown Seattle with lots of restaurants, bars and shopping all within walking. read more

Loved this room!! Second time staying there. (Dec 2017 and Oct 2014) A little $$ if you need to park or you don't find a good deal online, but great location and amazing rooms! Great hotel staff, but the bar staff was another story. Both employees seemed to be having an off night & seemed salty anytime we asked for anything. Decent food though. read more

Just returned from a wonderful three night stay at Hotel Max. Special thank you to Casey who upgraded us to a lovely room and included a bottle of wine for our 30th anniversary. The hotel was centrally located to everything. Beds were very comfortable and the atmosphere was fun! We will return! read more

Horrible hotel, period. The service was horrible. I had a room for 3 nights and the minibar was never restocked, even though I called after 2 nights. The rooms are a joke, about the size of a large closet. The location was questionable since within 1 block there was a XXX theater. I would shop around since there are MUCH BETTER hotels within the same area. read more

I was going to Seattle for a quick weekend trip and did a bit of research on the available options in downtown Seattle. Hotel Max stood out as a chic boutique hotel. The price wasn't too bad for the upscale rating, and the accommodations turned out to be very nice. I had read from other reviews that the rooms were small, which they were. But unless you plan on spending a great deal of time in your hotel, then it's not a deal breaker. The concierge actually upgraded me to a large corner room with a king upon check-in which was a nice surprise. The art throughout the hotel is local and gives the hotel a great vibe. The front desk staff is very helpful and will quickly send up anything you call and request. One of my favorite things was the pillow menu. Lots of great options to rest your head on. Hotel Max is 3 blocks away from Pike's Market and about 6 blocks from the Space Needle. Great location. Only reason that I didn't give it 5 stars is the price compared to the size of the room. Seems a little steep for that. But otherwise a great place. Also keep in mind that there isn't central heat & air. My room had a window unit which kept my room nice & toasty in the frigid air of January. However that could be a deal breaker for some, so just a heads up. Enjoy Seattle! read more

Not a hotel I will recommend when visiting Seattle. There are much better choices in this town. The heather in the window feels like sleeping next to a 747 taking off. It is a cool little place, but a place I am dying to return to. read more

Great hotel. Staff is great. Especially Paola - she gave me a tshirt. The entire experience is comfy all around. Great restaurant.

I'm really not a fan of this hotel. The elevators are tiny. If you are two people ... expect to have your luggage come up after you...there's not enough room for you and your luggage. The restaurant next door makes the lobby smell like there's a forest fire next door. The bathroom is super tiny. Just because uses the word "boutique" in the name doesn't make it quaint or appealing. I would stay as far away from this place as you can get. Getting a trailer off Airbnb would be better read more

To sum up this hotel, I'd call it average and most certainly overrated on other reviews. Our room was significantly smaller than the pictures and what the "king bed size" had us believe. Understandably the building is very old so we weren't expecting spacious but having to take turns walking around the room is not my idea of a weekend away. The sink in our bathroom would not fully drain. The shower would not fully drain and the outlet in the bathroom did not work. These are minor inconveniences for us but would clearly be considered major to others. When we let the staff in the lobby know at check out, she said she was new and unsure of how to handle the situation, so we just dropped the conversation. I must say checking in was a breeze and the men at valet were top-notch! It was fun having a free pint of beer in the lobby every night, but it was the same beer each time. No continental breakfast but coffee is free. If you choose to eat at the restaurant next door, your service will be extremely slow. Furthermore, although the location is very good if you want to be within walking distance of some good shopping, we will not be staying with Hotel Max again. read more

I have stayed at the Hotel Max twice, and had great experiences both times. Parking at the hotel is super easy and all the staff are very friendly and attentive. My only complaints are with the size of the rooms/bathrooms, but that only applies to the most recent stay. The first time I had a pretty big room, but this last time it seemed the room shrunk by half. At the end of the day this is not a huge problem since the room is really only there for me to shower and sleep in, if I were living out of it, that would be a diferent story. Overall great experience and I will defeinitely be going back. Ohh and I forgot to mention the location; it is perfect for the person(s) who want to see all of downtown Seattle (Pikes, Space Needl, shopping) and don't mind walking. One night of parking at the Max is cheaper than a few hours of parking anywhere downtown. read more

Yes, the rooms are small. Yes, under the coolness lies an old rocker whose partying days show a bit in the sagging caulk and slight warped turntable in our room. But, we loved it!!! We stayed on the 5th floor which is Sub Pop floor. As a former flannel wearing grunge girl I was heaven. Every night and every morning, I stared down a hallway of the rock gods of my twenties on the doors of every room. The staff was fantastic and helped us with everything from airport transportation, catching the sound to the mariners game, places to eat etc... Ordered room service and it was very good, stopped at the bar and had wine sent up to the room which was nice. Beds were very comfortable and there was plenty of hot water and good pressure no matter what time of day it was. Location was great and if you stay during the week eat at the US courthouse cafe across the street. Great food and very reasonable. read more

When we can go this hotel we loved it! The people who work here are extremely helpful! Each of the doors to rooms has a different photo creating a neat experience! It's a little pricey but is in a good location and the rooms are clean. read more

We stayed here for the Seattle Pride Festival and we enjoyed our stay. The room we got was very modern and chic. It is definitely on the smaller side but considering we got a really good price, I cannot complain. Their facade really sets the tone of the hotel. It just exudes old time charm with modern amenities. The lobby is breathtaking. The reservation specialists were very accommodating to hold our luggage since we got there early. They have only two, very small elevators and by chance one was broken during our stay. Suffice to say that the wait time was crazy. Once we got to our room, I felt like we were in NYC. Small but functional. With their turn down and other complimentary services, they go far and beyond a typical hotel. Finding out they had an attached restaurant was great. We ate there for breakfast twice and had dinner their also. It's called the Red Fin. They specialize in Japanese-American fusion. Loved the decor and the food. It definitely made our mornings easier to bear. If you want to stay at a hip hotel on a reasonable budget, Hotel Max is great. read more

My husband and I stayed here for 3 nights on our first visit to Seattle a few years ago. We booked online and got a decent price--I always try to book boutique or non-chain hotels when possible. The Max is very modernly decorated with bright pops of color. On each floor there were photographs graphically printed on walls and doors of various musicians and celebrities. We never ate at the sushi place in the lobby because it seemed overpriced to us--our friend took us to I Love Sushi which was much more casual and populated by locals. I guess I would stay at the Hotel Max again, but I am torn. Though the bed (like everyone else has said) was literally the BEST bed I have EVER slept in, the rooms were barely big enough for two people to have enough room to walk at the same time. The bathrooms are equally tiny making showering and changing in them quite challenging even for normal sized people like us. The location was good, but I'm just not sure that the good things about the hotel make up for the tiny rooms and the loooong waits to get on the also tiny elevators. There are two elevators, but they must not have any service elevators because the cleaning staff would use them and their laundry service bins took up the entire elevator so that you'd have to wait for another one. They did charge a 24 hour fee for wireless, but that is pretty standard though clearly free would be better. I can't really complain about the hotel as we had a good experience overall, but if you're someone who needs breathing room to relax, you should definitely stay elsewhere. If beds are your #1 priority then stay here for sure. read more

I have only stayed in this hotel once, and I enjoyed every minute of it. First of all, the hotel is in a great location and is within walking distance of everything downtown Seattle has to offer, and we hardly drove our rental car out of the lot. Second, the service is excellent, and I felt safe and secure just walking around the lobby or valet area. The staff are very helpful, and have great tips if you ask. Third, the decor is awesome and sets a romantic, nightclubish mood. I loved the color scheme, and modern art was everywhere you looked. Lastly, the rooms are perfectly equipped for a comfortable stay, and the prices are not bad if you ask for a discount. I have to advise there are different floor plans, and the smallest room is really small. The room I stayed in was smaller than I thought it would be, and the closet was converted into a cool, turquoise-tiled shower. Size doesn't matter though, and in the end it's about site-seeing and not spending time in the hotel room. read more

This was a great hotel. I was a party of 1 and the room was perfect for me. Kind of small but again, it was just me so it was fine. The bed was super comfortable and I had a view. Loved that they had happy hour from 530-630 nightly with free beer in the lobby. And speaking of the lobby, super cute. Nice ambiance. They had a fireplace with different games you could play. I drank complementary beer and played board games. The customer service was really good. The only thing I would say was slightly below par was the size of the bathroom. Again, glad it was only me but the shower was super small. Glad I didn't have to shave. Haha. Also when I checked out I had an additional charge on my account. When I asked the girl about it she said it was for some type of service charge. But the trip was paid for by my company so I shouldn't have had additional charges. She says she refunded them though so at least she solved the problem. I would definitely stay her again when I come for pleasure. read more

I don't know why I'm not giving this place five stars...maybe just because it's not a typical "five star" joint. I LOVED everything about this place. Yes, the rooms are small, but they are well done. How can I complain about the size of the room when the way comfy king size bed and sea of pillows and down comforter is a freakin oasis? The decor is simple and tasteful. Each room has original, local art. Each room is adorned with a blown up photo on the door, no two are alike. Mine had stupid feet on it (no offense to artist) but all the other ones were really cool. There is a great catalog/book available that features all of the art in the hotel. The bathroom was clean and inviting, complete with solid shower head and water pressure... and Aveda products. The closet was small, but so what? The staff was friendly and helpful...business center adequate...walking distance to shops and restaurants (the little vietnamese restaurant at the greyhound station is a diamond in the rough - if you can get past the rough). There was one weird thing...our rooms were located on the side directly above the restaurant, and there were a few times that the faint smell of sausage or bacon would be noticeable, but it wasn't horribly overpowering. I suppose if you're a vegetarian, you should be sure to request a room on the other side of the building. The breakfast at Red Fin was uber delicious. The waiter we had was new, and resembled Dwight Shrute from the American "Office." To a TEE. I wonder if he overheard us commenting on this, because when he brought us our check he said, "Stank you very much." at which point we both doubled over laughing...not sure if that was the response he was going for or what but it was at that moment we decided he just earned a bigger tip. Except, he never came back to take our credit card (he was not a very good waiter to begin with, so it's hard to say if this was intentional). We finally left cash and as we were walking out, "Shrute" as we lovingly nicknamed him, yelled out from behind the bar, "Stanks again!" ROFLMAO.... I look forward to staying here whenever I travel to Seattle. read more

Stayed at Hotel Max again for my boyfriend's birthday, this time on a Saturday night. We were able to get early check in and stay the same room we stayed in the last time upon request. The hotel was again very quiet which I was pleastly surprised by as it was a Monday night the last time I stayed. The valet was very helpful when we lost his wallet among the black hole between the seats of the car! We were able to walk to the Moore Theatre, Buenos Aires Grill, and Pike Place in less than 10 minutes time. Had a great time. I am looking forward to staying at Hotel Max's sister hotel in Tacoma very soon! read more

I will first admit that I have fallen truly madly deeply in love with Seattle so my opinion is biased. What's not to love about coffee, great music, and some of the nicest people you will ever meet? Well, sleet and heroin I guess. I digress. The hotel is everything you see in the pictures and more because still images can't capture the friendliness of the staff and everyone's willingness to treat the tourist as if it's the first time each of them has heard, "Which way to Pike Place?" Little things I loved: not crowding the hell out of the mini-fridge with useless items so that I could put leftovers in it; offering Aveda products in the rooms; an on-site restaurant open early and late that offered vegan options; restaurant staff that paid attention to whether they were frying your beans in bacon grease, unbeknownst to you; the other patrons are quiet; the bed is soft; the location is great (I first tried to stay at Inn on the Market and am happy it was booked. I'd not thought through staying near all that fish and the panhandling homeless). Things to watch out for: the bathroom is small -- shaving your legs might get difficult; the room creamer is milk (for God's sake, Starbucks is composting; you guys can't get soy milk up here?); you're downtown and it's noisy - get earplugs; the "You Got It" button that they tout on the phone doesn't really get you anything that isn't directly related to hotel services, Tylenol, for example; the bed is soft; not enough convenient outlets; if your room faces Stewart St., you'll be at eye level with Zum, the gym, and you'll peer out of your window endlessly second guessing that Jamaican jerk burger from Plum and hating yourself. Happy travels! read more

Hotel Max is a super cool, super trendy boutique hotel in a generally good location near downtown Seattle. The aesthetics are amazing, has a very grunge-chic vibe much like the city itself. The customer service was great and the front desk staff was very helpful. You will notice these things right away when you first enter the hotel, however when you get to your room there are also a few things you will notice. The rooms are tiny, not New York City small, but small. The heat didn't work in our room (mind you, my visit was in January so I needed that heat), so they graciously moved us into another room without complaint. Once we got settled into our new room, the heat barely worked in that room as well. We really had to keep it on full blast for a couple of hours to even begin to defrost, a problem for this chronically-cold girl! My last comment will be a word of suggestion to Hotel Max: please fix your LIGHTING! Although, your very modern, shadowy rooms create quite the ambiance, I need to be able to see darn it! The combination of a dreary city, a center room and low lighting really made it hard for two girls with limited time to get ready (only one person can curl their hair in the bathroom, where the good light is, at one time). Overall it was not a bad experience, the place could just use some fine tuning to improve functionality. read more

Hotel is nice and updated. Location is great to pikes place and other fun restaurants. Close taxi ride to Safeco field and the train station. Only negative is the rooms are very very small. I'm a small person and could barley fit into it. read more

I stayed at Hotel Max July 2014 for my 25th wedding anniversary. My husband and I love the place. The staff is warm and friendly all the way from management to housekeeping. I had told them that it was our anniversary and they sent up complimentary champagne to our room! The bed was heavenly-great mattress and luxurious bed linens! You are steps away from the sights and incredible public transportation (train, trolley and monorail). So what if the elevator is small! This is a beautifully appointed and charming vintage building. If you need help with directions or where to buy something, just ask the staff. We asked them stuff everyday and they always came through with great info and then some!! I wouldn't stay anywhere else. A trip to Seattle just wouldn't be the same without staying at Hotel Max!! read more

While nice with friendly and helpful staff, the rooms are VERY small and the shower is a small closet - our shower on the cruise was larger and nicer. For the money, it would be better staying at the Westin, Motif, or other hotel that costs about the same or slightly more. read more

Great atmosphere, great location...needs lots of improvement in some of their internal systems. In short, we were charged for a missing radio. They actually swapped radios to the new ihomes during one of the housekeeping breaks. We were never notified of the change and therefore never realized anything was gone. We were also there for 2 and a half hours after our checkout and were never questioned about a missing radio (They wouldn't let us do late check out because someone was checking in already). It was added to my credit card bill a couple days later. I field a complaint with the better business bureau after several phone conversations (I had to follow up) with management. I hope they fix it because I liked staying there. read more

I know it took me long time to write this review but here it goes. I was there in January 2013. First we were booked in a room that was on the side where there was construction going on after hours, meaning they started working at night. After few calls and complaints from us they moved us in different room at 2 AM. Whole staff was rude in the morning and there was no manager to be found. They were extremely rude and tried to make us fools and offered no discount or apology or anything how lame, but alas that would not be the worst thing that happen to me there. My bank card identity was stolen by the employees. After I came home my card started being charged for some online shopping etc. I spent 4 days in Seattle and was paying everything with a cash but that was the only place where I had to provide my credit card. I had to close few of my accounts which were linked etc. what a hassle and headache. So please be very aware. Rooms are actually very hip and cute and retro but that will mater less to you after you had to deal with thing I had to go through. Good luck read more