We have stayed here multiple times with our pets. We love the clean and spacious rooms with…read moreeverything you need for the humans and animals alike. The staff is amazing and we always get great service from everyone especially Ashe and Harper on night shift. Can't say enough good things about this hotel. Love them!!

You might call this place affordable but once you add in all the gotchas the price is not so…read moreaffordable. The property is old and its showing. More run down and not well kept. The staff definitely leave something to be desired. I found them a mixture of condescending and rude. We requested early check in and where informed our room was not ready. Than watched them check in couple after couple. 2.5 hours later we got our early check in. A whole 15 minutes early. This was after it supposedly took them 45 minutes to clean the room. Now on to the room. The room was modestly sized with furniture shoved into every available space. The floors are plastic and cold. TV lost connection no less than 5 times forcing us to miss a few minutes of the show to reboot it. The best part was the bed. Very comfy bed. The comforters they provide are not designed for tall people though. The bathroom was not great. The shower is small with a temp control that sticks causing jumps in water temp. From luke warm to scalding quickly. For men beware the toilet. The water level is so high if you have to sit down to potty you will need to squat or parts might find themselves taking a swim in murky waters if you know what i mean. I would have normally told the staff all of this but the icy frosting on this stay was check out where the staff gave no greeting, didn't ask how the stay was or even express any positive sentiment towards us. In a city full of places to stay don't be fooled by there advertised low price. You end up with a low price experience for a high price in your check book.

I stay here everytime I come to Seattle. It is in a good location where I can lime to many places…read morenearby, like capitol hill, Pike place, the pier, and neighboring areas for tourists! my favorite part about this hotel is that the hot pot place is right downstairs and its my favorite hot pot place in seattle! its way better than haidilao and I love how i can just go down the elevator, make a right turn, and then I can eat an amazing dinner! the rooms are not bad, not the cleanest but clean enough where I feel. comfortable. I am a hyatt member, so I love how 2 water bottles are complimentary every day.

We arrived and there was no one to deal with all the cars trying to get in there were no valet…read morepeople and no one directing where drivers should go so my husband dropped me off and proceeded to circle the block while I tried to get us checked in. I tried to explain that people were right behind us and it wasn't safe to block egress but the people at the front desk said that it wasn't a problem. My husband just needed to block traffic and unload our things then wait for a valet driver to appear. I asked if we could upgrade our room to a club level but was informed that they have no ability to do so at the front desk and haven't for some time. I was very disappointed at this. It would have been one thing if they were booked but just flat out denial just because felt somehow personal (even if it wasn't actually). I went back out to the entrance to see if I could spot my husband and made him stop. Soon after a valet arrived and said he should park the car perpendicular to the other cars so he would have somewhere to park. This would have effectively blocked both the valet cars and the through traffic lanes. He then asked if we were going to do valet parking. I told him "not any more!" This hotel charges $69 a night for valet and the self parking isn't worlds cheaper but it definitely felt worth it to have our car placed carefully by us and not left in the care of the person who felt perpendicular/blocking through traffic was a good idea. Meanwhile I found our room that has a persistent sound of whistling when the heating is on and I found that the bathroom, while beautiful had a rather unappealing quality. When you use the toilet you are looking directly into a rather large mirror. When taken all together it makes for a rather disappointing experience. I don't think I will stay at any Hyatt again. There are other options that are pleasant and clean and well thought out nearby.

We absolutely love this hotel. The first night we didn't get much sleep as the neighbor was blaring…read morethis music all night which made us very angry. But the staff helped out and took care of the problem and made it right with us. We absolutely loved Ebbissa he was extremely friendly, always had a smile on his face. My kids thought he was pretty awesome too. And we can't thank the maintenance man enough that helped us take the wheels off our carry on so it could meet the flight requirements. Everyone we delt with daily was very helpful And friendly. Thank you Maxwell Hotel and we definitely recommend it to everyone! Thank you Stef Carson Melissa KJ Ebbissa Victor and chandra

I checked in for a 2 night stay recently. Ended up in the ER for a kidney stone. I checked out a…read moreday early and explained to Chandra what happened hoping I could get a portion of my unused day or parking reimbursed. She refunded me without question and wished me good luck with this passing stone! I will definitely return the Maxwell for future stays and highly recommend this hotel to anyone. Thank you, Chandra!

March 9, 2026 Arrival. Stayed here for the first time and…read morewas extremely happy with no complaints. Checking in was a breeze with a very professional, efficient and friendly front desk staff. Sandra and Katie was the best in the business. Hotel itself is clean and well cared for. Location is excellent with beautiful views of Elliot Bay. Looking forward to staying here on my next visit to Seattle.

Wow! It gets one star for it's location and views. Other than that, don't waste your money! We…read morearrived and there was a young man behind the reception counter. There was no reception. It was about 3:15 pm. He had to check with housekeeping to see if the room was ready. No joke.....almost 45 minutes went by and housekeeping had not replied. Meanwhile, a half dozen people were greeted and given their room keys. I tried not to get upset and I said to the young man, I don't mean to sound rude but this is really disappointing. He wasn't phased. He had the personality to a wet sock. The manager was running in and out behind the counter. Nothing was happening or being communicated to me. Finally, after a very long wait we were given keys to our room. I asked about any type of breakfast or happy hour. They don't offer any of that. The room has no little refrigerator other than a cooler drawer filled with outrageously priced snacks and alcohol. Good thing we didn't have medications that needed refrigeration. There's no microwave. There's no condiments for coffee or tea. There's a Nespresso maker for those people who enjoy Nespresso. I'm not one who particularly enjoys Nespresso. There were no pods anywhere. I asked for some at the front desk and I was told that it's hidden in the room somewhere. It's Christmas not Easter and I'm not going to play hide and seek for the crappy coffee. The furnishings were modern and cold. The lack of the little niceties that are standard everywhere else aren't here. The least they could have done was provide quality customer service and not by someone who seems like they would be better off employed in a funeral home. Pros, view and location Cons, pretty much everything else.

Stayed here for one evening for an event nearby at WaMu/staycation/our anniversary in December…read more2025. It is a very convenient location, just minutes away from the Seattle Farmer's Market and near to Chinatown. While we had access to early check in with our credit card, our room type (suite) was not ready yet and actually ended up not being ready until around 4:00 P.M. (regular check in time) so we did have to drop off our luggage and decided to walk around. When we came back and our room was ready, my husband did call down and mentioned it was our anniversary since they had confirmed in previously but we didn't see anything in the room, and they were very kind to bring up a little treat for us including some delicious chocolate covered strawberries. The room itself was spacious and clean with a great view of the city (we had a corner view). The bath tub had a fun feature (water to fill the tub came from a ceiling faucet rather than attached to the tub. The towels were large and fluffy and overall ambience was relaxing with a couch in the room. Check out was smooth and they had our bill ready and everything was easy/correct so we did not have to worry. We also did have late check out, which was pleasant as we could have a leisurely morning. We did try the restaurant (All Water) both for dinner and brunch the next day. Service was very slow unfortunately for the restaurant (it took 1.5 hours while the restaurant wasn't busy, and they did forget our side of grilled broccolini until after we finished our meals/reminded them). We tried the tuna hamachi crudo, clams and mussels, roasted hen of the woods and grilled broccolini. The tuna hamachi crudo was good, though I was hoping for more brightness in the flavor. I enjoyed the clams and mussels as well as the roasted hen of the woods overall, but felt the grilled broccolini was a little too dry (seemed grilled without any oil or seasoning). We did also try a few seasonal mocktails which were delicious and the highlight of the meal. Brunch the next day was take out and we went with a steak and eggs and a caesar salad. Both were solid, but note that the caesar salad came with actual little sardines, so for those picky eaters, this may be a bit much.

Our second time staying at this specific hotel 1000. Out…read morefirst staycation was during Covid which made for a great getaway but obviously limited options those days. Fast forward to November 2025 and we're back. Love the soaking bath tub with the water out the ceiling. The large window and view of Seattle waterfront- breathtaking. My compliments are valet is great! Especially with the crazy weather and other social distractions. My complaint is the room. 1. Our bathroom curtain did not go up for our view . We even requested it get fixed while our. 2. Carpet and baseboard had lots of preexisting damages- maybe water damage? Lastly, the service when using guest service to virtual golf downstairs was not personable and felt rather 'cold', lacking in customer service experience. Hotel is high end so you would not expect these issues...

We had a really nice week-long stay here. This hotel's style is super cool with many little nods to…read morethe Seattle music scene and its history. The room was clean and comfortable, with a decent amount of clothing storage and a small table where I was able to do some telework. The bed was very comfortable, and they gave my partner extra pillows for his back issues on request. Good lighting in the bathroom and the shower gets nice and hot. The provided shampoo, conditioner, soap, and lotion worked well and had a nice light citrusy scent. There was a Keurig machine in the room; not my jam but helpful in a pinch. We always got stocked with dark roast coffee pods, which is my preference, whoo. Also an empty mini fridge which we were able to use for beverages and leftovers. The 7th floor has a nice little seating area outside the bar where I was able to get some quiet work done one weekday, and the outdoor terrace offers a mountain view on clear days. The fitness center is small: just two treadmills, one recumbent bike, an elliptical, a peloton, and many dumbbells, but I had no problem getting a treadmill run in each morning before 9 am. Water bottle fillers on floors 1 and 4 were super convenient, too. The valet parking is very convenient but pricy. You might want to check Spot Hero or similar to see if you can get a better deal on parking nearby. All told I was impressed by this hotel and I think we will stay here next time we return to Seattle.

Unfortunately I have to update my review. My prior stay here was fantastic, but my second stay was…read morenot so good. The main issues I had were as follows: - A lot of the "extra perks" disappeared. When I checked in last time, I was greeted warmly and gifted a glass of champagne. I don't expect that exact thing every time, but when staying at a premium hotel like this, little things really make the experience a lot more enjoyable. It felt starkly different this time in terms of the service and generosity -- much more generic. - My room was far noisier than my previous visit. I'm not sure what changed, but I could hear noises from other units and from the street much more loudly this time. - On noise, the AC unit in my room this time was much noisier as well. Generally speaking, I still think this is a great hotel, but I had a disappointing experience this time vs my prior stay. I will give it another shot next time, but with caution.

Convenient. That pretty much sums it all up…read more Embassy Suites - a brand under the Hilton umbrella of hotel management, is a predictable place for a night's stay. The hotel focuses on mid-range, family travel; and to this they deliver quite well. If - however - you're looking for a bit more of a destination hotel, pick again. That's not to say the Embassy Suites isn't clean, with friendly and welcoming staff who are always there to help, it is just important to recognize that the hotel is not a destination. It is more of a "means to an end" kind of place.

We decided to catch the Amtrak to see the Texas Rangers play the Seattle Mariners. Since this was a…read morenighttime game, we needed a hotel nearby. The Embassy Suites are literally across the street from Union Station in Seattle and just a couple blocks from their sports/concerts arenas. Talk about being super convenient and not needing a car to get around! The hotel is pretty standard for an Embassy Suites. The buffet breakfast was outstanding with lots of choices and an omelet station. Not your standard free hotel breakfast. This one is up there! What was the downside? The toilet paper is single ply! I mean why do five star on everything else and then use the cheapest toilet paper you can find? Not that it would stop us from staying here again!

We went on a couples trip in October. We traveled to Washington and met up with our friends from…read moreColorado and Tennessee. Our last two nights of our journey were spent in Seattle at the Shafer Baillie mansion. I would highly recommend staying here. The location was great for getting to downtown and all around. It is close to the Cap Hill neighborhood with shops and restaurants. There is plenty of street parking in the vicinity. The mansion itself is part of what was known as Millionaire's Row. It was built in 1914 and has been well cared for over the years. When we came back from one evening out, we all gathered in the Library and set up some charcuterie and wine to share from our travels. It was so cozy sitting all together and chatting about our adventures. The rooms are historic with modern conveniences. Our room was the Queen Ann Hill. We slept soundly in our comfortable 4 poster bed. There was a helpful step stool for me to climb up as I am vertically challenged. It has original pushbotton light switches. It had a beautiful full length mirror. There was a flatscreen TV, but we had so many wonderful activities we did not use it. The bathroom was updated but still fit with the historic look. There were two showerheads in the tiled shower. Breakfast was lovely. I, personally, have a great deal of food allergies. There was ample selection that I was able to enjoy just as much as anyone else. There were breads and pastries, jams and spreads, yogurt and fresh berries, and a hot breakfast dish. Hard boiled eggs were available as well as cheeses and meats. There was a coffee bar that was available all day that also had tea and cocoa. We sat at the long dining table enjoying each others company and conversation. We got to meet some of the other guests which added to the experience. If we find ourselves back in Seattle, this is where I will want to stay.

Was in an emergency car charging situation and they were so welcoming to a non guest bumming…read moreelectricity, can only imagine how they serve paying customers! Will definitely be staying here soon.

I had a fantastic stay here earlier this week. Everything from checking in until checking out two…read moredays later was on point. The greeters always opened the door for me, the check-in desk staff were courteous and always had a smile, and the checkout process was also quick and ended with an invitation to return to the property the next time I'm in Seattle. As soon as I stepped out of my Uber upon initial arrival, a staff member walked up to open my door and asked if I needed help with my bags. My room was comfortable in every aspect. The temperature controls worked great, the bed was very comfortable and had an adequate number of pillows, the bathroom was well-appointed, and everything was very clean. The bath towels were large, soft, and plush. The frosted door to the water closet was a nice touch for the sake of privacy if you were sharing the space with someone. The shower was not huge but it was more than adequately spacious for me. There were 2 robes hung in the bathroom (though I didn't use them). The small table and chairs near the window were convenient and comfortable to work from. The view from my room was very nice, especially during clear days when you can see the water and the mountains in the distance. The room was always well maintained after the typical morning cleaning as well as during turn down service. I appreciated the staff placing slippers by the bed and how they always nicely arranged my toiletries in the bathroom, replaced used towels with fresh ones, and even placed things on the table in the bedroom (like my charger, earbud case, eyeglass case, and so on) neatly for when I returned. The bar area at the back of the restaurant was a nice little area and had a table large enough for our group of around 8-10 to comfortably sit at while enjoying a nightcap. My breakfast the day I checked out was also high quality and my server Nathan was pleasant, timely, and honest about prep time of some items I wanted to order but was constricted due to a time crunch. In general, every staff member I encountered was pleasant, eager to help, and always smiled and made eye contact when speaking with me. All in all, I had a wonderful experience and have no complaints. This property is one of the top 2-3 Four Seasons hotels I have stayed at over the past several years. I would wholeheartedly stay here again!

Fantastic hotel from check-in to check-out. Upgraded to a spectacular water view room for my…read morebirthday. Upon entry to the room, I was greeted with a small (and delicious) cake, sparkling wine, and a handwritten card with bday wishes. The bed and pillows were super comfortable. In the morning at the lobby, they had local coffee and mini-donuts or muffins. In the late afternoon in the lobby, they had pink lemonade and snacks (gummy bears, brownies, nuts/dried fruit). Location was a quick 5 min walk to Pike Market which was a fun place to pick up souvenirs made by local artisan to bring home. So much good food as well (Sushi Koshiba, Place Pigelle, The Pink Door, Piroshky Piroshky)

We picked this hotel for its close proximity to Seattle downtown, the piers and the view of the…read moreharbor from the hotel. The downtown area, Pike Place market, the overlook deck, all were within 10 minutes walking distance. Despite arriving few minutes past midnight, our check-in process was easy. The room was well furnished. All amenities in the room and bathroom worked fine. Our room had a balcony with full glass window. Since the building was U shaped, all the rooms from other side could see our room, and vice versa. So, the setup was not best privacy wise, we had to use the curtains most of the time. But we got a gorgeous view of the pear and mountain range from the room. The lobby area also had wonderful interior and plenty of areas to sit. The hotel had M lounge where we were able to get snack and drinks throughout our stay. There was one restaurant adjacent to the hotel and a bar as well that appeared to get busy around dinner hours. All staff members we interacted with were very friendly and helpful. The hotel had gym and pool as well. The pool was split into half indoor and half outdoor. The water was bit warm, so despite the weather being chili outside, we were able to use the pool. But the disappointing part the floor area around the pool was so under maintained. There were cracks, dirt, uncovered holes, things that I had rarely seen for a Marriott hotel. Our room was also next to a portion of the building's roof that had bird poop, dirt, and weed. Though we had a wonderful time staying at this hotel, some these minor factors were sore eye to the experience.

Booked this hotel for one night. My first flight was delayed and despite everything I could not…read moremake my second one. I cannot get to Seattle . This was NO fault of my own. I called reservations who said they would allow me to move the reservation to another night for $800 and waive the cancellation fee $500. The front desk stooge said no, they would not waive the fee. So a Platinum member who always shows up, never complains literally can't get to the hotel and even partial refund. Bullshit. I will NEVER stay at your half ass hotel.