I would have to say that the reviews of the MAX are pretty much on target.
LOCATION: The hotel is a funky rehabbed older property in downtown Seattle. The convention center is also nearby but not nearby enough. You'll get soggy going back and forth. Parking is VERY pricey.
IN GENERAL: The property itself and the website portrayals are accurate. This is a boutique hotel (meaning SMALL everything) which prides itself in its' very cool dcor and artwork. The lobby is hip and cool and the 80's dance music brings a smile to everyone's face. You can't help but boogie down with the friendly desk clerks while waiting for the elevator. Services at this hotel are minimal, so don't expect the offerings that you would get at hotels at this rate.
ROOMS: The artwork and style extend to the rooms which are a painted a relaxing grey/green with soft grey carpet. The beds are dressed with white linens and red accent cushions. The bed, overall, is good on an even level with the famous Westin or Marriott beds. The mattress in my room was new and had a firm pillow top. Don't take a lot of luggage. Rooms are equipped for two but the rooms are best for single travelers. There are small armoires. There was one drawer per person for socks, underwear and the like.
CHECK IN: The check in process was easy as was making a reservation and the clerks didn't bat an eye when assigning a King room to two men. Being respected like this is a plus.
PROBLEMS...PROBLEMS: The problems started with a lot of little things. First of all, I was assigned a room that was usually reserved for handicapped guests. That was no problem, except for the fact that there is no bath. The bathroom is one large shower that happened to have a toilet and a sink in it. When you run the shower, the water goes under the curtain and all over the floor. It even leaked into the room. After two days, I learned to roll up damp towels and create a dam around the shower. Also, the towel bar was sagging and about to fall out. In addition, housekeeping had a hard time remembering to restock soaps, robes and other small housekeeping items in the room. Although the staff politely took care of things, it seemed that I had at address one or two similar issues almost daily. Some issues took repeated requests.
The temperature control in the room is a simple window air unit. This unit is very noisy. When it rains, the rain and the roof runoff pounds down on the metal housing. As a result, you get the sound of water torture all night. I wound up opening a window (on the 9th floor) and straddling the windowsill in order to throw a hand towel on the top of the air conditioner. This got rid of the noise and almost got me killed.
The worst thing was that the wake up service was not working. I did set the alarm as a back up but it is very complicated and it didn't go off. (It's a touch screen!!). As a result, I missed my meeting. Advice --- bring your own clock. I addressed with the manager on duty who promised to take care of it, but I don't recall an explanation or an apology or even notification if the problem was fixed or not. I took my chances a couple of days later and it worked.
THE BUSNIESS CENTER: When I was there, the business center was usually used by children who needed extensive MYSPACE fixes and IM sessions.
THE FRONT DESK: The desk clerks were great. They were quick with conversation and a smile. The staff at the Max was very welcoming and approachable.
BREAKFAST: The attached restaurant is a popular place. The Asian restaurant offers breakfast as well, but the offerings are basic breakfast food at (eggs and hash browns) with Foo-Foo names at very high prices. Breads and pastries were greasy were comparable to items from a filling station. The fruit promised on the menu was simply aged garnish left over from the night before. The coffee, however, was fantastic and kept me going there for breakfast several times. If you are not a coffee lover, avoid this place at all costs for breakfast.
FINAL VERDICT: After stripping away the pretty faade, and the friendly service, you have a minimum service hotel. This could compare to the motels down the block (*6th avenue inn, 8th avenue inn, Travelodge) at half the price. This place is simply a place to sleep and very much worth the standard 89-99 dollars charged at properties of similar services or quality. We paid over $150 a night and after considering the ups and downs of this place, we felt a bit violated by that high price. If you must stay here, try to find a better rate online or try to negotiate with the reservations agent. read more