My husband and I came yesterday to the beach at Ahau Tulum. the service (CARLOS) was…read moreoutstanding!!!!! we first thought the place was a bit pricey, however we didn't realize how amazing of a time we would have. Again, SERVICE was like no other. We spent the most lazy, amazing day, being served by a WONDERFUL waiter, the drinks were delicious, the food well crafted and the view of the beach like no other. the beach is clean, the atmosphere peaceful and the beach chairs and bed so comfortable. Today, we are back for DAY TWO! Carlos is our server again. This place is a hidden jewel in Tulum. We are planning on spending a few days in this beautiful place next time we are in Tulum.

You HAVE to come to Ahau. The watermelon margarita, Mojito, are really really good. The food?…read moreMmm-mmm delicious. Great music great service. Sergio and his colleagues are very courteous and professional. The music was chill. Excellent vibes. Had to come back and amend the post for we returned to try their breakfast. Sergio remembered our names and sat us right away. We tried the pancake plate which came with a side of ice cream. Tasted very natural and coconut flavored. Mind you I don't eat ice cream. This one is a must try. I got huevos rancheros and my wife got huevos con papas. Our party also got the enchiladas breakfast. Everyone really enjoyed their meal. Check out the pics.

Beautiful resort. The first thing I noticed is how extremely clean and well kept the ground is…read more There are constantly multiple people wiping things down, disinfecting, sweeping, just tidying up. We spent one night in a rooftop room and it was SO relaxing and pleasant! The views are amazing and we loved our room with a coffee pot, huge tub in the bathroom (and on the roof!), and comfortable bed and pillows. The service is the most standout, though. I cannot remember everyone's name, but Javier, Tania, Alejandro, and others were amazing. The communication through WhatsApp is very easy. They even brought up a bag of ice at 11pm for my boyfriends twisted ankle. Very sweet and considerate. I'd also like to note that as someone who speaks a decent bit of Spanish but isn't fluent, the staff is very good with English. If I ever come back to Tulum I would definitely stay here!

This boutique hotel was amazing. Great location right on the beach. The rooms were bright and clean…read moreand you felt like you were in a world of your own. I love that you had your own daybed right on the beach. The staff was so helpful and accommodating. The restaurants were great. The spa was great. Definitely worth it to get a massage or hydrotherapy. Hopefully will be back someday.

Service - we were greeted with a mini bevvies & someone even came with a wheelbarrow to bring our…read moreluggage to our rooms. everyone in the wellness center was extremely friendly and helpful. we had a few instances at the restaurants where people did not come over to seat us or take our orders and we had to flag someone down. not sure if that was because we went during off season. overall - very friendly & helpful. ambiance - the check-in area is outdoors with a cute lounge area. you walk down a sandy path towards the bungalows/units. you def feel like you are in the jungle with all of the plants & creatures (geckos, birds, iguanas, bugs). the different restaurants have different vibes. rooms - we opted for the bungalow **NOT THE SAME AS A STANDARD ROOM* which was basically a tent w/ an outdoor bathroom. meaning yes - you are going to be shitting & showering with the creatures. and everyone will be able to hear you! i thought it was going to be cute, but i got over that very fast & wished we got gotten either a standard room or upgraded to a bathroom that was indoors. it was kind of cool to shower next to a palm tree, but not so cool to have to pee with the possibility of a gecko falling onto your head. we did have AC though which was essential! activities - * cacao ceremony: beautiful ceremony. made me think of chocolate in a different way. held on-site and in the yoga shala. * yoga (2 different sessions): we tried to do the off-site yoga and we did not sign up early enough so we got turned away! so we did yoga on-site (again at the yoga shala). exercise has not been a focus of mine so it was TOUGH! but there were different levels and classes available. i appreciated both even if i struggled. *ice bath (private): i loved this. we did breath work beforehand. then we each got into the bath for 3 mins. our instructor was great. also held at the yoga shala on-site. food - 2 restaurants on-site. macondo was only open the first night we were there. which i was very sad about because they had the best hummus & pita. they also had a DJ so the place was insanely packed. very chill atmosphere with the couches. the other resto option was la popular which was on the beach. we had most of our meals here which was nice to be ON THE BEACH. but beware of creatures - birds stealing food & shitting on you. & iguanas crawling under the tables. ceviche from here was *chefs kiss* who would have thought grapes and shrimp went well together. !! TIP !! Bring bug spray or some bug repellant. we got eaten up. by the end of the trip i prob had over 50 bug bites all over. very very rough!

We needed a quick escape and decided to come to Tulum for a few days…read more We saw a few YouTube videos on Nomade and thought it looked beautiful so decided to stay here. First, let me just say that taxis and parking in tulum are insane. Despite this being a high end resort there is no shuttle for guests and no parking. So you're beholden to leveraging their bikes which you can rent for free between 12-5 daily or the ridiculous taxis waiting outside the entrance. If you do choose to rent a car, parking is street only and this seems ridiculous for a resort. I will note on their website they say they have parking but when we reached out directly to the hotel to inquire about parking (because we were considering renting a car) they explicitly told us it was street parking only. Ok, since we are on the negatives I'll continue by noting that check in isn't until 4pm daily so an early arrival means you can hang out in the public areas but just be aware of that when you dress for an early arrival. The other negatives, our beach access suite (the second most expensive room/suite available) did have its own pool and outdoor seating area but this area only got early morning sun. This made the area not very enjoyable to use for the majority of the day because it was fully enclosed/shaded and the "lounge area" was a couch so not ideal for lounging. Additionally, we saw a few crawly uninvited guests in our room. Ants in our toilet room and then a rather large cockroach on our sink/vanity area. With the indoor/outdoor nature vibe of this resort these guests I'm sure are a common nuisance but definitely not what you'd expect for $1000/night. The area of the resort is very intricate and maze like and while this weaving of the jungle/beach is a vibe it for sure it is not accessible to anyone with mobility issues. One of the main dining areas also offered primarily low/backless seating so again, not the best for comfort or accessibility. We also had power outages our last night - this definitely made the room pretty humid and difficult to sleep in (but the storm was great to listen to and watch). For a place like this and a per night rate as high as they charge, they should have dependable generators. Also, not necessarily a negative but important to note, there are no TVs in any of the rooms, so bring a few great books and indulge in the activities and conversations with your fellow guests. The resort does have great beach accessibility with plenty of loungers for guests. But the area also had a LOT of people walking around during the day selling various items. This definitely made it feel less like a private beach and more just like a public one which was again, disappointing. The last negative I will give for this place is we did meet up with friends who live in Tulum and who came over to join us for a lounge-y day and despite again, having one of the most expensive per night suites they did try to charge us for their "day passes". Thankfully, they said they'd make an exception which honestly, shouldn't even be a discussion given the room cost and the fact that we ordered food and drink throughout the day and had it charged to the room. So now for some highlights - as the YouTube and instareel highlights will showcase the resort itself is very "vibey". The suite we stayed in was nicely appointed and did have lots of big spacious windows providing great sea views and sounds. The bed was very comfy and big - plus the room came with a separate large seating lounge area. The pool and water feature was beautiful but again because it was shaded for the majority of the day the water remained pretty crisp. Another positive is there are daily activities you can sign up for and experience - including various yoga, sound bathing, and a really cool bonfire and stargazing. The main eating area also had live DJs and music on the nights we stayed and that was great to have available. The food was really tasty albeit very tourist priced. We enjoyed snacks on the beach (the tuna tartar and guacamole were both super fresh and delicious) and dinner at Mercado the first night (taboule salad and a great Mediterranean take on a taco). Both of these dishes were tasty and big enough to share. Our booking did include a daily breakfast but ordering more than one coffee resulted in a charge and that seems pretty petty when the cost per night is over $1000usd. It's also important to note that if you have an early check out, and pay for the breakfast, your option on your departure date is a sad boxed "lunch". This again, is wildly unacceptable for the cost. Guests leaving early should be able to place a breakfast order to go the night before their departure and not just be given a sad, tasteless boxed option. All in all, it was a great getaway for us because we were able to switch off but we'd not recommend this as a place that's worth its nightly rate. If we come back to Tulum we will for sure look for different accommodations.

That is so far the greatest hotel we visited in tulum…read more We went there for a week and we didn't want to leave the place! Room was really awesome with a pool on our roof too and view to the ocean. We couldn't ask for better place to stay. Anything you need to just relax and enjoy your peaceful vacation it's Be Tulum! Also there's a restaurant in the entrance of the hotel don't miss it ! Great food ! And the service there is probably the best on this island! Thank you for great stay and we will come back soon !

Be Tulum is a beautiful property on the surface, but the guest experience is a constant struggle…read moreagainst failing infrastructure. We dealt with a non-functional HVAC system (requiring us to empty a dehumidifier every three hours), inconsistent hot water, loose door handles, and a broken safe. The most disappointing part was management's response. While we raised these issues repeatedly, the 'fixes' were either temporary patches or entirely ignored. It is exhausting to spend a luxury vacation acting as your own maintenance coordinator because the hotel fails to address basic room functionality.

Booked a whole cabana that fit my group of 6 friends. Reservation was made months ago and worth it…read moreif you want a great view. The skewers were amazing and I could've ordered more if I had more time. Ceviche was good but was missing more lime in my opinion. Drinks felt a bit watered down, but I ordered more water than cocktails due to the insane hot weather and wanting to stay hydrated. Our party was for a bachelorette and it was all picture worthy. We didn't account for much time, but you can spend a whole day here lounging if that's more your style. I wish k stayed longer. Children and sellers come up to you selling bracelets and coconuts. I understand that they are also making a living. I appreciate that they are not aggressive sellers and will respect your wishes if you don't want to buy anything. They will respect your space. There are no changing rooms. The shower is open and outdoors. Make sure your swim suit is already on underneath.

Absolutely amazing! Amazing staff! Amazing service. Food was delicious! I can't say enough of this…read moreplace. I normally don't like " boutique" type resorts but this one was on point! Highly recommend the suite with the ocean view. Worth every penny! They have "nest" type tables on top of the resort. You can order food from there, drinks, hookah.

The five-star rating that Cabanas currently has is well-deserved. After a bit of research, we…read moredecided Cabanas was the place for us. We were disappointed when we booked as there were no swim-up rooms available. Little did we know that the beachfront rooftop room was everything we wanted. The balcony has two sets of double doors, one with screens so that you can leave it open to hear the waves crashing at night. So relaxing. The staff was very responsive even before we arrived. The rooms are a good size and have adequate storage for all of your baggage! The pool was nice, but we spent all of our leisure time on the beach. The private beach area has loungers, beds, cabanas as well as a set of swings. One thing to note, if you visit between May and October, be prepared to see seaweed on the beaches of the Caribbean coast of Mexico during that time. Seaweed is beyond their control, and I certainly will not dock Cabanas for that in my review. Cabanas is in the middle of everything. We were able to bike ride and walk to most places. After long days out on the beach or exploring Tulum, Cabanas was a welcome retreat at the end of each day. I selfishly want to keep this place a secret, but sharing is caring. After all, it's how I found this place in the first place. :) Go! Relax, Explore, Indulge and Repeat!

This is the only reason we keep coming back to Tulum ! Despite Tulum is changing :(! this place…read moreremains zen, clean , friendly , professional and most important fair in their prices not mentioned the excellent hospitality and healthy food. (Frescos restaurant the best ) love the ppl working here all of them . Until next time. Los voy a extrañar

We loooved sunset here! We wandered in around 6pm our first night with no idea what we were walking…read moreinto, paid the entrance fee (a little hesitant, not gonna lie.. but it comes with a drink and honestly, worth it), and followed the hostess up and up into this treetop deck with a 360 view of the ocean and the jungle. Tables, nests, netting with pillows to lie back on, a live DJ setting the mood. We were some of the first people there, and within an hour it was packed for the sunset, which was just unreal. We stayed well past dark. The architecture alone is worth the trip.. there is this wild underground-but-above-ground tunnel situation you really just have to see for yourself. I didn't make it to the restaurant (Kin Toh) this time, but it is at the top of my list for the next trip. Tip: get there early for the best seats.

I spent weeks organizing a surprise proposal for friends here. On October 9, I went ahead of time…read moreto check out the space... we had a reservation for the next night at both the nest and DSJ rooftop bar. When I got to the entrance, the woman working there (Joanna) was unbelievably rude. I explained that we already had reservations and just needed five minutes to see where to set up the surprise. She flat-out refused and said I'd have to pay 8,000 pesos just to look. I asked for a manager, but she said the manager agreed I couldn't go up. She said the place is like the pictures online and I could decide from that. After 30 minutes of back-and-forth, she finally let me in -- and I was in and out in under 3 minutes. Thankfully, Juno upstairs was wonderful and actually helpful (the only positive part of this whole story). Fast-forward to the night of the proposal: Joanna, who knew it was supposed to be a surprise, asked in front of everyone, "Is this for the engagement party?" -- completely ruining it. Her apology didn't even sound genuine. The service after that was awful. We asked for the ahumador contra mosquitos they use at the tables, and no one brought it until we asked again and they brought it as we were closing out. The wait staff basically disappeared once they realized we weren't ordering food. We still met the minimum spend and even bought bottles, but it was the worst "special occasion" experience I've ever had. The place is gorgeous in photos -- but don't let that fool you. Between rude staff, bad energy, and zero hospitality, it's just not worth it.

We came here for our honeymoon and the staff and service here are superb!! The rooms are gorgeous,…read morethe views from our upstairs balcony patio were nothing short of perfect of the Tulum beach and ocean---did not disappoint!! The food and drinks were excellent. We were even surprised with a swan and flower petal towel "sculpture" one day when we returned from a day of exploring. Highly recommend for a little bit of more rustic and alternative approach to the usual full amenity hoteling.

Great oasis in the heart of tulum beach. Everything is walking distance which is helpful because…read morecabs are expensive in the area as well. It is on the pricey side but the service is excellent and the rooms are kept very clean too. It's ocean front and the room itself inside is really nice too. The beach club is nice but one thing to note is that the service can be slow since there are only a few people working. Overall, I loved my experience at Alaya and recommend to anyone that wants a paradise like stay in Tulum. For the beach club food, I tried the shrimp aguachile and the chicken tacos and the aguachile was excellent. The tacos were pretty good. For dinner food I tried the chicken tortilla soup, empanadas, surf and turf and lava cake and all were really good. For breakfast food I tried the pancakes and the alaya eggs which were delicious. I loved the daily coffee delivery to our rooms!

We loved our stay at Zamas. It was the perfect get away for peace and relaxation. A lovely bungalow…read moresteps away from the ocean. The staff was incredible and helpful. The restaurant was excellent and frankly, if you want quiet and beauty, you don't need to leave the premises. We want to go back here someday!

What an awesome way to watch the sunset and have the fish cooked that we caught ourselves…read more Absolutely the spot to go to after deep sea fishing with Mexidivers. They only charged us $250 per plate (tacos, ceviche and grilled fish) for cooking up a delicious plate of fish. Drinks were great too because it was happy hour.