This hotel is the best! Absolutely perfect. We were greeted with chilled water, a tour of the hotel's amenities, and introductions and welcomes from the staff. And we showed up hours early requesting an early check in! We were in our gorgeous room (exactly as pictured) with our car and belongings stowed within 10 minutes. The decor is phenomenal; even my husband noticed!! The service is impeccable. They don't miss a thing. The library, with its fireplace and tv, became our second favorite place. Our first was our own room, not something I would normally ever say about a hotel room. read more

we found this place on yelp and its perhaps the nicest place we have ever stayed. Michelle was there to check is in and what a nice, accommodating gal. Michael was the server in the Figs restaurant and he was so nice and great server in a rellly cool place to eat. Our suite was outstanding, all new and pristine and absolutely gorgeous. We had three patios to over look the downtown of Jackson and surrounding mountains. I honestly could live in the place. Loved every moment. read more

Hotel Jackson was one of the most amazing service experiences we have ever had. Hannah in particular was so helpful setting up our activities during our stay. The owner of the hotel greeted and and made sure our experience a the end was top notch... which it was. We are at FIGs restaurant one night, and again the service was spectacular. We will definitely be staying here during our next trip and highly recommend this hotel!! read more

My husband, 4 month old baby & myself had a wonderful time. All the staff were incredibly nice & helpful. When we arrived they had a nice crib set up, a Johnson & Johnson baby amenities pack, a diaper genie, & changing pad ready for us. They even had a gift for her - an adorable bison stuffed animal. I recommend the premier room with the bathtub. Pros: nice firm mattress, fireplace, quiet room, high end amenities, complimentary still & sparkling water in mini fridge, Nespresso, comfy robes & slippers, the jacuzzi on the roof is a must, fast room service, I like the coat hooks in the entry to the room, love the decor & motif, friendly staff, waiter at hotel restaurant was knowledgeable on food allergies, excellent location- walking distance to town square and restaurants Cons: not many cons... would like to have some towel hooks in the bathroom, missing in the room was info on hotel (i.e. Room service menus, hours of restaurant & jacuzzi), would like movies for purchase in room, would like the jacuzzi open until 10pm read more

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Staying at the Hotel Jackson in December for business was a surprise and true delight! Perhaps one of the best hotels my husband and I have ever stayed in. Being both interior designers we were excited to see how much thought was placed not in just the overall visual appeal to the hotel, which is immense to say the least. The library in particular is a wonderful room to visit and relax in. The overall feel of the hotel is contemporary rustic lodge. Every modern convenience was thought of. Sensor lights in the bathroom to light your way if you need to get up in the night, high quality television, gas fireplace that lit with the flick of switch, plenty of outlets for every type of device, a wonderful Nespresso coffee machine, and the best...a heated drawer for your clothes in the morning. The staff is to be complimented. Friendly, helpful...genuinely interested in your stay and how it could be made better. The only weak spot was in the dining at Figs. While we only ate once for breakfast, the Brioche French toast was just ok. A nice thick French baguette or challa might have served them better. But if my food finickiness is the only criticism I can mention, I think it should be forgiven. Our fellow travelers loved their omelettes. We are intrigued to visit again in the spring or summer and look forward to checking in again. read more

Beautiful Hotel. We can't say enough nice things about the Hotel Jackson. We stayed for 7 nights in July 2020. Everyone on staff was so friendly and accommodating, especially Jennifer (front desk) and Max (valet/bell hop). The hotel is very clean, nicely furnished and well appointed rooms. The staff go above and beyond, booked all of our excursions, valet made great suggestions of places to go and view wildlife, valet also made sure we always had fresh bottles of water in the car. We will definitely stay here again. Highly recommend! read more

This is such a beautiful new hotel! Jackson always has an old town charm but this place mixes the rustic feel with urban modern touches! If your traveling to Jackson the HJ is a must stay!!! read more

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Hotel Jackson was wonderful and the perfect choice for us. The rooms were extremely nice and the service was excellent. It was our first trip to Jackson and the concierge helped plan amazing activities for us. We highly recommend this hotel ! read more

Hotel Jackson - Hotels Near Me - Jackson Hole, Wyoming

I heard many wonderful things about Hotel Jackson so we thought we would try it. My family lives in Jackson and we visit 2 - 3 times a year. Unfortunately, we never got the opportunity to enjoy this hotel. I was diagnosed with a brain tumor and had to undergo immediate treatment. We attempted to have our trip rescheduled due to my medical condition. Hotel Jackson would not accommodate our rescheduling request. I understand that our money would not be refunded due to their policy. However, I would have hoped the would allowed us to come at a different time - even during off season. I know this is not a regular review but it does reflect the management policies and lack of customer service. read more

This is not a review for staying at the hotel, it's for the staff. Due to some unfortunate circumstances during the pandemic, we were not able to make our planned reservation at this hotel. The front desk supervisor Elise (sorry if I misspelled your name) was incredibly helpful and understanding. She took care of our problem with a great deal of empathy and customer service. That type of service makes me think well of the hotel and would absolutely try to go there again in the future. read more

Love love love this hotel. Staff was super friendly and accommodating, everything is clean and new. Staci-Mae made a killer old fashion. Bellman Ben was super helpful and funny. Perfect location, easy to get to everything, beds are comfy, food is great and private shuttle to the mountain. Hotel Jackson is amazing! read more

Great hotel, small and charming. I loved the decor and the feeling of the hotel. The rooms are comfortable and mostly quiet. Perfect spot for a winter getaway. The staff gave us excellent recommendations for dining and helped with the reservations. It was a wonderful place to stay. read more

The hotel is beautiful but we were given the room next to they gym on the lower level. We heard the treadmill and weights dropping all evening, while paying $509 to stay there. This is more than I would typically spend on a hotel room and thought it would be a nice treat. It was also a couple doors down from the kitchen, so very high traffic which added to the noise issues. The gym is open 24 hours, so late evening we asked to move rooms, the hotel staff acknowledged that noise is an issue with the room we were given and they would move us immediately as they had three other rooms available. This of course, made me feel even more ripped off. They also didn't know the clearance height of their garage for valet. It could be so good, unfortunately it just wasn't - especially for the premium price. Ultimately I felt really ripped off. read more

The winner here is Figs--a wonderful staff and super food at dinner and breakfast. The loser is the hotel--for $700 a night, one would think they could afford to keep the A/C on all night. Instead we woke nightly sweltering with the A/C off. One night at 3 am we called the night manager who turned it back on. Why do we need to do that and I wish I had thought of that earlier in our stay? Charge $702 per night and leave it on. There was also a very loud random intermittent plumbing clanging that occurred quite often just outside the room and woke us as well as a generator outside that impaired sleep. Very poor sound insulation. The worst issue was scheduling a day Flyfishing on the Snake where the hotel totally blew the arrangements coordinating me with the guide--despite my repeated emails asking for information re where and when to meet. As a result I lost 2 hours on the river since the guide and I didn't meet till 0930 for to the screwup. Guide thought we would meet at 0730 but we never communicated due to hotel mistakes. Compensation by the hotel? Nope. Would I return? Nope. read more

This review is for the parents out there to take note! We brought our nine month old to shore Jackson with us, from California. Normally, when we request a crib-- you get just that, a crib. Maybe blanket to go with it. When we arrived at Hotel Jackson, there was a beautiful crib set up with new sheets, but ALSO a diaper changing station, and a diaper bin (parents, you KNOW how important this is when you are staying in one room!), and a little kit with baby shampoo, lotion, and diaper cream. The room also had black-out curtains! On our first night there, they sent champagne up for us, because they knew we came home from an early dinner to put our baby down to sleep, and we were celebrating our anniversary. On the last day there, they even gifted our baby girl a little surprise to take with her. The service at the hotel was A+, baby or not, but we extra appreciated the thought behind these little details. It goes such a long way when parents feel seen! read more

Everything about my stay at Hotel Jackson was perfect. From the moment I checked in, I was greeted by friendly staff (Paul and Mitch) and given some really good ideas of what to do around town. When I wanted to go for a hike, Sherry and Joe lept to my aid, not only providing great suggestions, but also taking my friend and I to Cashmen's Creek (I think), as well as picking us up after our hike. Both Seamus and Brandon were awesome (Seamus had some great suggestions for checking out local breweries and Brandon made every breakfast extra special by giving me almond milk with my coffee). I can't recommend eating at Figs enough! Super fresh produce, beautiful spices, and very appropriately priced for the quality and quantity of food you'll get. The best bargain (and way to start your day) is the $25 per person breakfast buffet. You can load up on all the protein and carbs you need to enjoy a day of adventure, as well as enjoy some delicious local pastries. If you're not loving what's out, they'll make you something special, although I have to say, their normal spread is world class. The room is spacious and can comfortably accommodate 2-3 people. This may seem like a little detail, but after getting up very early on east coast time, seeing the nSpresso machine was like a gift from the gods. Every time they cleaned the room, they'd refill any of the espresso capsules you've used, as well as supply fresh water bottles (I always had at least four in the room at any one time, as well as two bottles of sparkling water). I took two showers a day so I could enjoy the L'occitane toiletries and the indulgent bath robes.Know that the you only need to adjust the heat a little bit, as any more than slight turn to the left and you'll have scalding water. The room also comes with a fridge, exceptional blackout curtains, and an electric fireplace. Upon arrival, you will see a plate of fresh fruit, as well as a note welcoming you to jackson Hole. The fruit did not get replenished, but there were always fresh apples in the lobbies and on each of the floors. In addition, they have spa water and coffee outside the very impressive library. Right past the library is one of the most impressive gyms I've seen in a boutique hotel. While not a huge gym, the machines are first class, and you can absolutely get a great work out in (they'll even bring in a personal trainer). Be sure to check out the hot tub on the third floor (it does close at 8, so depending on the day you may or may not get to do sunset hot tub time). Thank you Hotel Jackson for making my stay so fantastic! read more

Booked a room last minute here for my brothers and I as we drove across country. Thought this would be our best hotel we stay in so that we are well rested for 2 days of long driving ahead. Awoke around 1AM to our room being 80+ degrees. Very inconvenient especially at the one nice hotel we chose to stay at and none of the other rooms seemed to experience this problem. I filled out the hotel's survey they sent me and explained the issue and the response seemed rehearsed and mentioned nothing specific from my review. If I'm paying over $300 for a hotel room I expect that if any issues arise the hotel would offer some sort of apology and at the very least an offer of some menial discount during my next stay. read more

Very modern designed in the room and such a decent place to stay in Jackson hole, Located in the town center , which is very convenient for food and shops . Staff is very friendly and professional! It's definitely worth the money ! read more

Holy heaven! We have absolutely loved every second of our stay here. My husband and I flew up from Oklahoma for a fun five days. We contacted Colleen (travel concierge) to make plans for us-- and she was right on the money! Teton tour our first morning with an Elk Refuge evening. Skiing the next day. Yellowstone the third day and lastly we plan to spa. Matt was a friendly doorman and gave us rides wherever our hearts desired. Stunning/convenient location, friendly staff, clean rooms..... the PERFECT stay. We will most definitely be back! read more

Hotel Jackson is amazing! The hotel, lobby, library and rooms are decorated with an urban / rustic flair. The rooms have all the little things that make a stay that much better. The Neoespresso machine is far better than a Keurig. I loved using this during my stay. Coffee is also served in the library. The fireplace is a perfect touch with ambiance and warmth. The room is well equipped with lots of plugs and plenty of lighting. I had a room with a tub that was quite nice. Plenty of towels, robes, slippers and luxury bath products. The bed was also very comfortable. The rooms are also spotless. Every time I came back to my room I had more bottles of water and the room looked perfect. The food at Figs is excellent. They serve a vast menu of Lebanese fare. The lamb was excellent. The location is perfect for walking all over town. The staff goes above and beyond to make your stay amazing. You definitely feel like a guest when staying here. Anything you need is taken care. Everyone was very pleasant and super helpful. I travel every week and Hotel Jackson is top notch. Nothing was missed. I wish every stay could be like this. A++++++ Hotel Jackson!!! read more

I can't recommend this hotel enough. The staff is extremely accommodating, courteous and professional. They truly go out of their way to make sure you are happy and comfortable. The rooms are beautifully decorated in a contemporary rustic décor. They are well maintained, cleaned twice a day, roomy and very comfortable. Perfectly situated in town close to all the shops, town square, restaurants. They have a excellent restaurant inside that I highly recommend that's well managed, clean and the food is amazing. All sports are close by. Great location if you are visiting the Tetons or Yellowstone. We highly recommend this hotel. You will not be disappointed! read more

Thoroughly enjoyed my stay at the Hotel Jackson, the hotel is right in town, the staff was extremely friendly, helpful and attentive. The rooms are top notch, the turn down service is incredible (house keeper folded my clothes, organized my bath products etc). The hotel provides a complimentary shuttle from the hotel to the Mountain and a complimentary Land Rover to take you into town. I would highly recommend staying here while visiting Jackson Hole. A +++ read more

This is the most best "modern-rustic" hotel in downtown Jackson, hands down. There are some other nice hotels that have mostly western decor, but if you are looking for a very "swanky" modern hotel with some rustic flare, stay here. I have a little insider knowledge of Jackson hotels and motels because my family owned one for 25 years.....so I've seen almost everything Jackson has to offer. There are some nice hotels in Teton Village, but there is nothing like this in downtown Jackson. If you are someone who wants to stay at the best and most luxurious places when you travel, this is your hotel for downtown Jackson. The entry and lobby immediately give you that luxurious feel like you're stepping into a hotel in Manhattan, but then you'll notice the reclaimed wood, metal and some animal decor and you'll realize....ah yes, I'm in definitely in Wyoming. The staff was very prompt, courteous and attentive. I got one of the suites (201) and it was fantastic. There was a living area with cool modern-rustic decor including a large sectional, stone coffee table, 1 flat screen TV, 2 club chairs and one end table between them. 2 patios with outside seating for 4 and 2. Bathroom is large, double vanity, all modern & sleek. There was a large mirror in the entryway of the room and a Nespresso machine (I LOVE COFFEE so this was a big plus). Bedroom had a king bed, very comfortable bedding, lots of pillows and a flat screen TV as well. Power outlets by the nightstands are great for plugging in the phone at night. Wifi was free (went out once....not for long though). The only issue we had was there was no iron and that took some time to get. I'm sure it's just because they are pretty new so it wasn't that big of a deal. I did have breakfast one morning. Had the oatmeal and coffee and they were great. Great prompt, friendly service as well. I think the hidden gem of this place however is the library. So comfortable, quite, modern-rustic....it was great. This is going to be my new "regular" place in Jackson. I'm pretty sure you'll love it too. Buck read more

I recently had the pleasure of staying at this Hotel for 4 nights. I was extremely impressed at the attention to detail, not only with the Hotel, but the personal service of ALL the employees associated with the Hotel. The Hotel itself is absolutely gorgeous with Old Barn wood accenting the walls throughout the place. Hot Tub on Roof Area with Spectacular views...Super place to stay....Felt like home with old friends. Shuttle is free to resort! Love it!!! Will definitely be the only place I stay in Jackson Hole! http://www.tripadvisor.com/ShowUserReviews-g60491-d7168307-r350817179-Hotel_Jackson-Jackson_Jackson_Hole_Wyoming.html# read more

I have had the good fortune in life to travel extensively. In doing so i have stayed at several 5 star Hotels. I stayed the last few days at The Hotel Jackson. Do yourself a favor, write the check, take your wife or significant other and stay here. From the moment you walk in it will impress. This is a true 5 star Boutique hotel. Every detail right down to the hangers in the closet, were completely vetted by this family run hotel. Their restaurant and subsequent cocktails are true Jackson excellence. Their staff immediately learns and remembers your name from the time you walk through the door. I can honestly say leaving was sad. And I cannot wait to make a return! read more

Do yourself a favor and don't try to have drinks on the patio. As a Jackson local we pride ourselves on a welcoming environment and this was the exact opposite of the way we were treated when trying to dine at the hotel restaurant. We were instructed to use the side alley way by the dumpsters to access the patio and weren't allowed to walk through the building - so we walked out and didn't go back. read more

Exquisite! Beautifully appointed. Central to downtown. Wonderful service and delectable restaurant! Could not have been happier. Hope to go back for a longer stay soon!!! read more

We stayed here for 4 nights for my husbands 40th birthday trip. The hotel is rustic-modern-chic & feels very new (it is) & clean. The employees were exceptionally friendly and helpful. The complimentary continental breakfast was a nice way to start a day. The beds were fine, lucky for us, we like a firm mattress. However, the shower must have been designed by an impractical architect, while it looked cool, it doesn't have a door and every time we showered, the water would drain out into the entire bathroom floor! A couple of nights we had an issue with the a/c turning off, so the room became exceptionally warm, but once we mentioned it to the front desk, the resolved the issue. We would stay here again and recommend to friends. read more

We loved our stay at Hotel Jackson!! Beautiful rooms, very friendly and helpful staff! They accommodated our group of 5 with 2 adjoining rooms. Both rooms were spacious, had fireplaces, and nice bathrooms. They also have a car that will drive you to local restaurants that are close by. Will definitely stay at Hotel Jackson the next time!! read more

Our stay here was superb. The room was generous size, tasteful, super clean and more than comfortable. The hotel is located centrally and it's easy to walk to any location, including the newly paved trail leading out of town for running/bike-riding/walking. Staff were friendly, helpful and approachable. Bed was great! No complaints at all!!! read more

What a Beautiful Hotel! The style can be described as Rustic Contemporary Elegance. Right up there with the Amangani! The textures in the reclaimed wood, the stone work, the beautiful copper throughout, the carpets, & the floors are truly a masterpiece. We had a wonderful meal in the new restaurant, Fig. & the library is so beautiful, so very zen like in its tranquility, we are considering copying it in the house we are building. I believe it is family run, as we met the owner & his 2 sons, who took time out to give us a personal tour, & told us all about the materials they used, the construction, & their trial & errors. Such gracious hosts. & the staff was incredible! read more

We stayed here last week for a large part of our honeymoon to Jackson Hole and the surrounding areas. We got in very late on Monday night, only to be met by hardworking, prompt employees at the front desk who even called earlier in the night to make sure we were okay since there was a lightening storm in the area and knew we were on the road. After checking in, we found a personal handwritten note from the general manager and bottle of prosecco waiting for us in the room with a bowl of assorted fresh fruit. The room itself was excellent. You can tell the design team put a lot of effort into both aesthetics and comfort. The bed and linens were top quality, and the room had a large flat screen and blue tooth speakers that were easy to use. There was also a Nespresso machine with pods that were refilled each day, as well as local mineral water complimentary to the room. The decor was very rustic-chic, with distressed wood paneling mixed with leather accents. Very tasteful and minimal, but still evoking the 'Western' feeling of Jackson and Wyoming. The bathroom is large and comfortable, with great water pressure in the shower. Wifi was complimentary as well, and easy to connect to. Complimentary breakfast in the morning was delicious - I wanted to ask where they got their yogurt and granola from. Really delicious, and great service. The eating seating area was open and well decorated, and very comfortable. During one of our breakfasts, the owner of the Hotel came and talked to us for nearly 15 minutes about our stay, the hotel, and the area. The staff was so attentive, and made sure we were well taken care of - on our way to Persephone Bakery in the morning, we ran into a manager, and he offered us some cookies that he just bought from there - so we were being treated like guests even on the street! This was our first time in Jackson, and I would heartily recommend people who are looking for a comfortable, classy, and sleek hotel experience to stay at Hotel Jackson. I would happily return for another week, and wish the whole staff the best in the future! read more

We came to Fig for happy hour, and enjoyed the fire and watching snow fall out the window. Hummus and pita bread is a must.

My husband, toddler, and I stayed here for two nights earlier this week. I can't begin to explain how amazing the experience was. Everyone was friendly, helpful, remembered all of our names, and was just overall awesome. The room was very nicely appointed, the bed was quite comfortable as were the provided robes and slippers.They provided a humidifier and kept it filed for us since we weren't used to the dry climate, as well as kept our ice bucket full and ready to go. Turndown service was seemless and pleasent to come back to as they always turned music on. We ordered room service which was prompt and very delicious even when ordering off menu. They were very accommodating during check out, letting us park our truck which had its bed full out front to watch while we wandered Jackson a bit more. I just can't say enough good things. It was singly handedly the best hotel experience I our my husband has ever had. We will absolutely be coming back and staying at Hotel Jackson again. read more

My wife and I stayed here from July 15-19, 2015. The decor and materials are spot-on for a top flight hotel. As others have noted, a sophisticated blend of modern and rustic. Really, really well done. On par with luxury hotels in Chicago or New York. And the location is outstanding! Walking distance to a lot of great places. Room highlights included a comfortable bed, excellent blackout curtains, espresso machine, well-placed and plentiful outlets and an awesome, switch-activated enclosed gas fireplace (great touch!). The bathroom layout was good with great materials used. So, the room and location were great. If the review were based on the room and/or location, it would be a 5 star review. (My wife was making decorating notes for our home.) But there were parts of the visit that were not up to luxury standards. First, we timed our adventures the first day in Jackson Hole to catch a sunset in the Tetons. The hotel website says in-room dining is available until 12 a.m., so we thought we would just grab dinner at the hotel. Except when we got there, they told us there is no food available after 10 p.m. The somewhat indifferent front desk clerk told us our choices after 10 p.m. where a pizza by the slice place a couple blocks over (Pinkie G's) open until 3 a.m. or a burrito place. It turns out that in spite of being sort of an obnoxious place, Pinkie G's pizza was pretty good. The discrepancy between the hotel web site and what they're doing is forgivable, the dismissive attitude at $550 a night isn't. The valet service was spotty throughout our visit. Whether it was the valet making eye contact with me at 9:59 p.m. as we pulled up and then proceeding to walk away from his post for the night without saying a word (thanks, buddy) or difficulty finding our car, this system needs refinement. There was also an average Range Rover parked in one of the three valet spaces in front of the hotel for the entire duration of our visit. Weird. (Note that valet service is pretty much required as the garage is under the hotel and nearby parking spaces are extremely limited.) We stayed on the second floor and there was a really surprising amount of noise from activity on the third floor. And it was basic walking -- not anything out of the ordinary. If you were sensitive to that sort of thing, it would really be a problem. Ask for the third floor. The continental breakfast has amazing yogurt and granola (as another reviewer recognized) and several fresh breads available for toasting. The pastries were sub par and tough -- like they'd been there the day before and maybe the day before that. My wife ordered steel cut oatmeal off the menu and enjoyed it. Later in the day at the same spot we had a great, experienced bartender who was being second-guessed and condescended to by a new bar manager. Gotta train at a new hotel, I suppose, but we really felt bad for the guy. She didn't have much discretion and it was awkward. So, room was great. Front desk help was mediocre. Contintental breakfast was OK. Valet was poor. Bar was awkward. For $550 a night. Three stars this time with the clear potential for 5. read more

Better then the amangani! Incredibly gorgeous and wonderful friendly staff! This beautiful hotel is in the perfect location and close to all the fun activities! The restaurant is world class! Every square inch of this hotel is impeccably designed! I would highly recommend staying here! read more

From the moment we stepped out of our 'taxi' until the last day when we stepped back into our 'taxi,' this hotel and its staff was everything we'd hoped for. Beautiful interior, spotless, outstanding food, and quite possibly the best location for walking around town. The staff, oh the staff...were wonderful and went out of their way to ensure my wife and I had a memorable experience. We will be back to Jackson, and when we do the Hotel Jackson is where we'll be staying. read more

We came here on our honeymoon trip, and we could not have picked a better place. The hotel was very nice, but the staff definitely took it over the top. It seems more like a boutique hotel than a chain hotel which ended up being perfect for us. Even at a busy holiday time, we did not get lost in the shuffle. The staff treated us as if we were the only guests in the hotel, attending to our every need and want. It was an amazing stay. I can't recommend this place highly enough. Wonderful! read more

Hotel Jackson - King room at Hotel Jackson - Hotels Near Me - Jackson Hole, Wyoming

What an amazing hotel experience!! The rooms are modern but somehow still maintain that mountain feel. Room was impeccably clean every day upon our return, and the common areas were great as well. Don't miss out on the library for that morning coffee or evening glass of wine. Had one small incident but the amazing staff handled it quickly, professionally and with a smile on their face. Can't wait to make it back out. read more

This hotel by far is the worst place I've stayed at, for over $500 a night I would expect it to be amazing. First off we had to pay 20 dollars a night for valet, and the guy ended up denting the rear of our car. Next there are no vending machines in this hotel!!! If you want a can of coke or anything you have to go to the bar, and they just give you a glass filled of Coke for $5. The staff seems over friendly, like they're just trying really hard. On our last day we had a early flight back home and the valet took 45 minutes just to bring our car out because of technical difficulties. We were very close from missing our flight home, thankfully we didn't. read more