TL;DR Fast, informative, and kind staff. Thanks Dr. Phuong Le!
I called in late on a Wednesday afternoon around 4:30pm (when the close at 5pm) as a first-time patient.
Steven picked up and heard my "sob" story. I was supposed to be scheduled at United Optometry when I had to reschedule the previous Friday. The lady there scheduled me for Wednesday. I called in to say I might be late from work, but no answer. I check their Yelp and they are CLOSED. I quickly whipped up Yelp to find the next place. That's when I found Horizon Optometry. I had just turned the age where I had to find my own medical, dental, and vision providers under my company's plans which I pay into. I even rushed out of work this day and left a couple things unfinished for the next day just to make this appointment. I have a long drive home from Downtown LA to Westminster (Orange County). When I called in, I told him I was about 5 min away and was hoping to nail an appointment today. He reminded me they close at 5pm, but he can squeeze me in. I was really grateful for that.
Time to complete was all under an hour. I think it was a little past 30 min and that's really quick. I got my prescription printed and eye distance measurements.
My boyfriend patiently waited in the lobby and got my medical cards from the car while I quickly filled in introductory paperwork (only 2 pages). He was supposed to go to Walmart to pick up stuff, but he ended up staying to watch The Incredibles playing on the lobby TV. Before leaving, I asked Steven if my boyfriend left at all to run errands and he ACTUALLY TRIED TO COVER FOR HIM saying, "well you DID tell him it would only be 30 min." BLESS YOU. I still poked my boyfriend saying he could've gotten some shopping done while I was in, but it was fine. I thought it was cute.
The facility was clean. The bathroom is close to the front. First door on your right when you enter. The handle for the sink was really stiff though.
The staff was friendly and made me feel comfortable. Even if I didn't talk to them, all three at the front desk (including Steven) thanked me for coming and for me to have a good day upon exiting.
Dr. Le was really kind and we bonded over talking about crazy 405 traffic and how we were both familiar with the Long Beach and Los Angeles area. I appreciate how patient he was when he ran through different lens with me (1 or 2, 3 or 4...). He reminded me to blink naturally during the exam to ensure my eyes would be seeing at optimal settings.
Dr. Le is sociable, family-oriented and a good listener. He also cares about providing good advice, using my eye images and online examples to show me healthy and unhealthy eyes, and allowing me time to talk and ask questions.
He said drink more water, get more rest, and be conscious about your health especially during youth because there are things that could hit you when you get older that are irreversible. He made mention about sunglasses and blue light sensitivity as computer/phone screens are becoming more of an integral part of life and talked about preventive measures to keep my eyes healthy and protected.
Thank you for making my first adult vision appointment painless and fun.
First time visit on 6/12/19 read more