Came in for a warranty replacement, and team lead Jasmin took excellent care of me. From start to finish, she was extremely professional and made sure I fully understood every step of the process. On top of the outstanding service, my new glasses arrived super fast! I'm thrilled with my frames and lenses--highly recommended. A++ read more

LensCrafters - Optometrists Near Me - Huntington Beach, California

I came here because they took my insurance (VSP). They scheduled me with Dr. Tam for my eye exam. She was great! So kind, sympathetic, and had a nice calm voice and disposition. I am sure she would be great for any anxious patient or a child. They have a good selection of glasses from Versace, to Burberry, to ray bans, to dolce. read more

LensCrafters - Got myself some cute Burberry frames. - Optometrists Near Me - Huntington Beach, California

Amazing fast service. Easy to work with and they handled all my questions. I'm going back as a a satisfied customer.

Everyone here is so welcoming and helpful. Appointments take a bit but they do their best to move it along and get you out quickly. Ordered contacts after our apt for my daughter they were delivered two days later read more

Mark was very professional, I came in with a bad hinge and a missing screw on my ray ban glasses. Took care of it immediately. Highly recommend this business and it's services read more

2nd time at this location and both times had good experience with the optometrist, Wendy Tam. She is patient, very clear with her explanations and instructions. She even helped me take out a torn contact lens that was stuck in my eye. Most of the staff there seem very friendly too. I've gone on a late afternoon where I had to wait quite a while, but going on a weekday morning was much quicker. The prices for glasses and contacts are definitely on the expensive side but the glasses are also name brand too. read more

I called for an appointment and was given a time. I arrived 10 minutes early to check in and the receptionist said I'm Not on schedule and asked for my time to be pushed back. Drove 20 mins to get here. read more

This particular LensCraters located in HB. Huge and nice place. My son got his glasses here a month ago. Didn't fit right later he found out. The glass was keep falling when he looked down. This little thing you really didn't want to go back and wait the whole thing. He is especially didn't like it. Anyway we forced him to go back and set the glasses right way. When we went to back at the sane store, a guy was super helpful. He dis all necessarily stuff for the glasses, done within ten minutes. Wow! Great! read more

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Mark, Josh, Dr. Tam, and Daniel were amazing, friendly, and knowledgeable. Great team at Bella Terra! read more

Tony helped me get a replacement for the glasses I lost. He was fast and courteous. Reviewed with me how my bifocals work. He made sure I felt confident using them. read more

I walked into your store and asked if my glasses could be repaired. Without even looking at them, I was told no because they would need to be soldered. Instead, I was handed someone else's business card for repairs. While some might consider this acceptable service, as someone who works in healthcare, I found it disappointing. Here's why: The least that could have been done was to examine the glasses, show genuine interest, and offer potential solutions--like new frames if repair wasn't possible. If new frames required an appointment, they could have scheduled me with an optometrist, which would have met my immediate needs and established me as a new client. That would have saved time and provided a positive experience. Instead, I was left with no actionable solution. This is a busy time of year, and nobody wants to drive around searching for another store. With four employees standing there, surely someone could have gone the extra mile to assist. How far are you willing to go to help your customers, LensCrafters? Because in this case, it felt like you stopped at the door. Here's a thought: customer care starts with ACTION! (Please do not attempt to apologize to this review because you wasted my time and I am now taping my glasses to go to work! The damage is permanent! I thought of writing to your CEO/ headquarters and going far with this concern because you are paying people to stand there and send customers away. I didn't drive to your store to get turned away! And you certainly don't operate a business to lose customers! Take a minute to address your staff instead of responding here, please!) read more

You know--I have been shopping at Lenscrafters (different stores) for over 20 years and stopped getting glasses here 10 years ago because it just got too expensive and too much Drama--I went to Costco and found a small private store in Santa Monica that everyone uses. But I still stop in to one or more Lenscrafters to see if they have anything new in frames that fit my face whenever I get a new Rx. Last month I went here and another Lenscrafters to check out frames. I will first tell you that Lenscrafter stores have different frames--some are the same, but many are different--so if you like Lenscrafters go to a few stores and compare. I could not find any frame that wowed me--it was kind of the same stuff they had 10 years ago. I did find a new style Ray Ban sun glass under $125 I may go back for? Lenscrafter's parent company owns Ray Ban and some other designer brands they sell in the store. As far as lens cost--it's expensive at Lenscrafters. I would put their pricing mid-way between Costco at the lower end and some other private shops owned by Optometrists at the higher end. Most of their stores have labs to make the glasses in the store same day. The quality is dependant on the lab tech in that day and the experience of the person who measures your pupils especially if you are getting progressives. Key thing with glasses is the frame--if you find a frame that immediately fits you well without any adjustment--then that is the frame for you no matter who sells it. I personally try to avoid frames made in China. China is fine for a plastic comb, but not something important like eye glasses. Stick to USA, Italy, Demark, and Japan for eyeglasses. The thing that drives me crazy with Lenscrafters is the choice of lenses. I just wish they just sold 3 lenses like Costco that have everything on it--because everyone need UV, anti-reflect, anti-stratch, thin as possible. Everyone. So, wish they just had a price sign when you came in that made it simple: 3 Lenses: 1. Single Vision: $100 2. Progressive Vision: $200 3. Add Transition to each: $100. Then when I shop for frames I can add the number and know where I stand. And if they want to offer a discount: $ 30% off lenses if you pay full price for frame. Then I can easily calculate. Instead they have all kinds of choices like ordering a car at the dealer--I can never understand what it cost and what I am paying so I walk out. You can go into Lenscrafters 3 times with the same Rx and get get three different prices. It's annoying. Lexotica the owner of the chain should seriously consider redoing the whole operation. Get the commission sales people out of the store--turn it into an upscale Costco type operation with higher quality lenses. Set standard published prices for Lenses and keep the frames prices reasonable. That's what I would do. They are thinking about it I know--but change is hard. From a customer standpoint in an advanced tech world we are in--these stores are just not what you want them to be. The other thing to keep in mind is if you have someone trying to adjust the fit of the glasses that can't get it right they never will-it's an inate skill only certain Opticians have. What you are going to need to do is excuse youself and come back another day and hope someone else is there with the skill otherwise you never have them fit right. In the past, I have been to Lenscrafters with Opticians that can spend 30 minutes with you and never get it adjusted right and then someone else another day that gets it in 5 minutes. read more

My son and I just had the most Amazing experience with this store. The technician had the best attitude and was super friendly and helpful! She literally went above and beyond for us. We definitely recommend this store! read more

DO NOT USE THIS LOCATION. AGNESE IS THE WORST at customer service! every time I come here there's an error. 1st time, wrong lenses. 2nd time lenses fit my frames but the RX was WAY OFF. Today AGNESE was EXTREMELY RUDE. I asked of she could help me understand why my $1000 pair of prescription Oakley keep scratching. She looked at me with raised eyebrows and a smirk and said "I don't know because I'm not with you every day." and laughed in my face. I asked about scratch resistant coatings to sell me and she said "it's probably you when you clean them." I won't share the back and forth but I'll tell you all she would offer me was "I don't know because I'm not with you at work" which obviously is not a sufficient answer. This lady DOES NOT CARE ABOUT YOU OR YOUR MONEY which shows me she also doesn't care about her job read more

I was dreading going to the eye doctor, because I've been pretty bad with wearing my glasses at times (so yes I just squint) hahahaha. I was afraid my prescription would get worse & I would have to pay a grip for new glasses and contacts ahah. Anyways. I took a day off to get my eyes checked. I was able to get an appointment right away! I checked in and everyone was so friendly!!! Yvonne, Christian, Sar, Dr. Lieu, and Daniel were all so nice and patient. I hate the eye puff machine, yvonne was so encouraging and patient. Dr. Lieu answered all of my questions and was so kind. Poor poor Daniel had to watch me make jokes and fail at putting on contacts ahahahah. He was so patient, non-judgmental, and so nice! Sar and Christian were so patient when I tried on a thousand frames lol. Christian reminded me I was part of their emails, so I checked for discounts in my email. I was in and out quite fast!!! Come here! They're friendly, fast, and efficient. was dreading going to the eye doctor, because I've been pretty bad with wearing my glasses at times (so yes I just squint) hahahaha. Anyways. I took a day off to get my eyes checked. I was able to get an appointment right away! I checked in and everyone was so friendly!!! Yvonne, Christian, Sar, Dr. Lieu, and Daniel were all so nice and patient. I hate the eye puff machine, yvonne was so encouraging and patient. Dr. Lieu answered all of my questions and was so kind. Poor poor Daniel had to watch me make jokes and fail at putting on contacts ahahahah. He was so patient, non-judgmental, and so nice! Sar and Christian were so patient when I tried on a thousand frames lol. Christian reminded me I was part of their emails, so I checked for discounts in my email. I was in and out quite fast!!! Come here! They're friendly, fast, and efficient. Been coming here since 2010!!! Still great! read more

I came here on a Sunday morning right at opening because I broke my glasses the night before. I was immediately helped by the staff and Agnese took care of me. She was able to help me find a pair of glasses and adjusted everything for me. She has great customer service and is a pleasure to work with. This location is extremely roomy and clean. read more

Jasmin and Daniel went out of their way to help me with insurance issues still related to the crowdstrike attack and made sure I was fitted with the right glasses for me. This team is amazing! read more

I was recommended this LensCrafters at Bella Terra and I cannot express how pleased I am with my experience. Anne was the one who helped us and she was incredible. She was welcoming, knowledgeable, and hands on! Dr. Wendy was amazing as well. Overall, this has been the best experience I've had! I'm so happy I chose this LensCrafters for my eye exam and glasses. Thank you Anne and Dr. Wendy! read more

Came in late just before closing asking help to fix a pair of my wife's glasses that she desperately needed, I really thought I was out of luck until Kasey and Mark assured me that they could fix them, which they did! Great customer service, LensCrafters is lucky to have employees like these two. Thank you! read more

The staff here was very friendly. They said it would take 3 hours to do my replacement lenses in a frame I bought somewhere else but it only took an hour. Great experience!!! read more

This was the 5th time I've been to this Lens Crafters and everytime I have bought something they have asked me to get there insurance. So I bought the insurance for first 2 times guess what nothing ever happened to my glasses. So the past 3 years I have not been buying insurance because times are tough. Every single time for the past 3 years I had the lenses popping off probably because when they fitted me they bent the frames. So in time they would pop off and you would lose them so you would have to buy some replacement lenses. Long story short, I question the integrity of the employees at this place because as I was there they had another customer that had her lens pop off but she found hers. I spent 700 dollars for Ray Bans I only WORE FOR A DAY, they wanted to seem cool and and say once I left the store I could not get the insurance. But in this case they gave me the option to buy it for 70 dollars that I told them they could shove it up the you know where. What I was expecting from a place like Lens Crafters that sells high end products was "I am very sorry this happened to you and we will take care of this for you". I am not shocked by the non service these establishments have these days but I will never go back to any of these places ever again. read more

I've been to other LensCrafters before but the optometrist at this one isn't very good and probably can't be trusted. She needs to be more honest. read more

One of the easiest and best experiences we have had getting glasses. Kasey was super knowledgeable, helpful and friendly. Her patience was greatly appreciated as we tried to decide what we wanted to do. My lens replacements were ready before we left. Great service and an easy experience. Thank you Kasey! read more

Great service by Mark at the Bella Terra location. He helped us find the perfect glasses for my daughter's first pair. And lenses were done within the hour! We also got to take advantage of the Black Friday sale prices which helped tremendously. Great service and great prices. Highly recommend. read more

I needed to get a prescription for my new sunglasses and I have to say Cristian and Brittany make a great team! Their genuine dispositions really made my evening. Brittany was admiring my glasses saying "cool!" and "ooohhhh"! I can tell she loves what she does and enjoys helping others. We need more people like Brittany in this world right now. With employees like Brittany and Cristian at Lens Crafters, I will definitely keep taking my business there. Thank you for making me feel comfortable and cared for when it comes to my vision. read more

I bought some Oakley sun glasses at lens crafters 1 year ago for $240 . Today I went in looking for some replacement lenses. When I asked about price for new polarized lenses she gave me a quote of $485 . I immediately thought there was a mistake since my sun glasses are not prescription and just regular sunglasses. My sun glasses were only $240 new with lenses that pop out for easy replacement lenses. When I told her my glasses were only $240 dollars why would I buy $485 lenses for it. She stated " it's best to buy new ones instead" . Nice sales tactic but I took my business somewhere else. I was able to buy new quality lenses for $65.00 online . Im writing this review to save everyone's time. read more

Hello, As a frequent customer, who comes in around 7-8 times a year for kids sports glasses, toddler glasses and occasional sunglasses I'd have to say Agnese has been one of the best employees I have ever met. She handles all of our glasses needs from start to finish, and does an outstanding job. I wish there was people with her work ethic and character at every Lens crafters. Agnese, you have made my families eye wear experience fantastic for the past two years. Thank you read more

LensCrafters - Son 10 years old - Optometrists Near Me - Huntington Beach, California

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Made an online appointment only to show up and be told I must have made it at another location. They called the other store to verify, I didn't. Tried calling to confirm my appointment before arrival and was directed through an automated system only to hear, your call is very important to us we will call you back in 48 hours on the number you are calling from, Click...... I had a great experience the last time I was here however today was the complete opposite. read more

I was easily able to make a same-day appointment for an eye exam at this lens crafter. However, they are located in a shopping center. That is very very busy and parking is nearly impossible. I arrive to my appointment a few minutes late because of parking, filled out the paperwork and took a seat to wait for my turn for an exam Only then was I informed that because I was late I would have to reschedule. I believe I was four minutes late. They said I was eight minutes late, but either way they should know that parking in their parking lot is impossible and have some grace for people who have traveled to come to them, I took my paperwork back and will not be making an appointment at this location as they do not treat their customers as people read more

I'm leaving a second review for Dr Tam and Brittany. My boyfriend and I have been seeing Dr Tam now for several years since the other doctor left the facility. I could not be happier having Dr Tam as my optometrist. As others have mentioned, she gives each patient the best treatment and devotes the needed time to do a thorough exam. She is extremely knowledgeable and has also worked helping my mom see the best she can with a limited Vision right eye. I have also come in with concerns having acute blurring in one eye that she treated successfully. I also want to mention Brittany who is the manager at this lenscrafter. She is more than helpful and great to work with. She helped me locate a style of glasses I was looking for, she conducted the fitting perfectly and ordered my glasses and contacts. I highly recommend this LensCrafters and the team here! read more

Walked in for my daughter's appt and ended waiting over an hour. This place was unprofessional and definitely no customer service. I would like to point out Wendy was awful with my daughter's prescription, completely wrong and I had to go to another optometrist to get the correct prescription. Total waste of time. Stay away from this lady she is a clown. read more

Came here for the 2nd time and both times I was disappointed. 2nd time for sure is my bad. The service the staff provides is very mixed. The Dr that exam my eyes was nice and was very professional. The rest of the experience was not pleasant. The lack of customer service is not only experienced first hand but very apparent with other customers being "helped" in the store. I am sad to say that a basic eye exam took me easily 1.5 hours to complete since they could not verify my insurance. They were very quick to say that it is very common to not find the insurance. Yet it was something not mentioned when I booked the appointment and they took all my info including who my insurance provider is. Long story short had to pay out of pocket and wasted time. read more

LensCrafters - Optometrists Near Me - Huntington Beach, California

I made an appointment, I do have insurance. I also have an opthalmologist because I have glaucoma. I only wanted an exam for glasses. They insisted I pay $39 for a full exam. I said no, because I already see an opthalmologist. My insurance offers the free exam for the glasses, but this doctor, insisted on checking for glaucoma, etc. Needless to say, I left. I am going to Target on Friday where they will just check for eye glasses prescription. This is a concern and scam to gain additional money. WHY would I let someone who works at Lens Crafters mess with my eyes when I have a medical doctor, opthalmologist. Never read more

I want to thank Manny for being such a helpful associate at this Lens Crafters. My fiancé had his glasses stolen, so we had gone in to get a new pair before our wedding. The first time we went in, the guy helping us kept doing his math incorrectly and was quoting us wrong prices. He then offered a $50 off code for our troubles, but then they didn't have any more codes left. He told us to come back the next day for a code. It was a bit annoying to have to drive back to Huntington Beach, but we did anyways. Manny ended up being to help us out and assure us that his glasses would be with us in ti for the wedding. He apologized for the inconvenience and validated that the experience must have been annoying. Overall, our second time around, the customer service was much better. I'd go back for this reason. read more

Dr. Tam is so knowledgeable, thorough, caring, detail oriented and kind. Strongly recommended.... I came back for the contact lenses and very pleased with the care Thank you so much! read more

I came in on a Monday, 9/30/19, desperate to find a same day pick up for glasses. I went to 3 other locations, but was afraid to come here because I thought the prices would make me gauge my eyes lol. For the moment I stepped in the door I was greeted with the sweetest rep, Malinda. She comforted me and spoke to the lab right away. After giving me recommendations for frames that would be done the quickest I was about to have a fresh pair of glasses in about 3 hours. A TOTAL LIFE SAVER!! And do you know how much it cost? A measly $166. Thank you for Malinda for the amazing, amazing service and to lens crafters on there promptness. read more

LensCrafters - Optometrists Near Me - Huntington Beach, California

We came to get an eye exam, Anne helped us get in at a decent time, and was so friendly while we waited our turn. She showed us so many different frames and gave great insight to what glasses would suit our lives the best. Being on the go we needed something durable that would survive a few drops. Anne helped us pick out the perfect pair! Thank you so much, will definitely be back for our next exam. read more

Great experience at LensCrafters "Bella Terra" Agnese and mark Always providing excelente Customer Service.

Walked in the other evening to get my glasses adjusted. They weren't fitting correctly. A gentleman named mark helped me. He was definitely an expert in the eye glass wear industry. Took care of my Cartier glasses like a professional and they fit like a glove. Thanks again ! read more

LensCrafters - Optometrists Near Me - Huntington Beach, California

Terrible customer service and none of the employees seem to know what they're doing. Their machines were down and took 15 minutes to fix. Once the machines were finally working, one employee interrupted the exam to say I didn't have insurance, which I do. Two employees were trying to check my insurance by running "variations" of my last name and were arguing with me on the spelling of my last name. The office manager was sitting watching this unfold and did nothing to intervene or assist. I finally just left. Also, the carpets are all stained and so gross. read more