This was our first visit to iStyle Optometry, and my wife and I had a great experience! We made our appointments about a week beforehand, and when we arrived, Dr. Lauren Truong and Christina greeted us with smiles and made us feel welcome. They also took us right on time for our scheduled appointment, which we really appreciated.
Dr. Truong was very professional yet personable and friendly. She was extremely thorough with both my wife's and my eye exams and took the time to explain everything to us instead of making us feel rushed. She answered all of our questions and made sure we understood what she was seeing with our eyes and vision. You can tell she genuinely cares about her patients and wants to make sure they are comfortable and well taken care of. We both felt like we received a very comprehensive eye exam.
As for Lucas and Christina, they were an absolute pleasure to work with!
Lucas was very nice and incredibly helpful with my wife's current glasses. She had been having problems with them constantly sliding down, and he spent quite a bit of time adjusting them for her. He was super patient and made sure she was happy with the fit.
Then Lucas looked at my glasses and apparently has Superman vision because he immediately noticed that my black frames had a crack in them. Yes, I sat on them. LOL. I thought I could fix them myself, but apparently not! I ended up deciding to get new frames, which leads me to Christina...
Christina was awesome! She helped me with my new frames and was very patient while I was deciding. What I really appreciated was that there was absolutely no pressure or upselling. In fact, she really took care of me when it came to the cost of my frames, which I greatly appreciated.
I also needed itemized receipts for my FSA submission, and Christina didn't hesitate to redo them for me so they were clear and legible. It's little things like that which really stand out when it comes to customer service.
Both Lucas and Christina also have a great sense of humor! My wife's appointment ended up being pretty long, so we had plenty of time to chat with everyone in between them helping other patients and taking care of all the other tasks they had to do. They were obviously busy and working, but they still took the time to be friendly and personable with us. Instead of feeling like we were just sitting around waiting, we actually enjoyed ourselves. Everyone was friendly, funny, personable, and easy to talk to.
One other thing I want to mention about wait times because I think it's important. When a doctor is with a patient, sometimes an appointment is going to take longer than expected. That's normal. Personally, I'd rather have a doctor like Dr. Truong take her time with me and thoroughly answer my questions than rush me out the door just to stay on schedule. The doctor and staff work really hard to accommodate everyone, so if they're running a little behind, exercise a little patience and understanding. They're giving the patient in front of them the same attention that they'll give you when it's your turn.
And if you're planning to walk in without an appointment, I definitely recommend making an appointment instead if you can. We made ours about a week ahead of time. Like almost any other business, scheduled appointments are going to take priority. Heck, look at Quest or Labcorp! Haha. An appointment can make a huge difference.
What impressed us most about iStyle Optometry was how personal the entire experience felt. We never felt rushed, pressured to buy something, or like we were just the next appointment. Dr. Truong, Lucas, and Christina all took their time with us and genuinely made us feel welcome.
For our first visit, they definitely made a great impression. Excellent eye care, excellent customer service, and genuinely nice people.
Thank you, Dr. Truong, Lucas, and Christina, for making our first visit such an enjoyable one. My wife and I are very happy we found iStyle Optometry, and we'll definitely be back! read more