The store itself is nice but the service is not. I was in the store for about 20 min before one, of…read moreat least 4 that I had seen, asked if I needed any help. The young ones in the front were too busy conversing, and everyone else looked, but kept walking. Unprofessional and disappointing because I love Ace Hardware.

I stopped in to have a key made and Tim, the store manger was AMAZING! He was so helpful. He went…read morefar above great customer service. Friendly, as well as kind. He will be the reason I will return. Thanks Tim!

I decided to shop for a garden items today, 6/5/26 and was able to find them quickly. Although I…read morewas somewhat reluctant to purchase them since the prices seemed high, I decided to go ahead since these were the ones I needed. The cashier was very friendly and engaging as well as offering to update my profile. All in all I was pleased with my purchase today.

Received over the top customer service when an employee, Jim, called a competitor to help me…read morelocate a product that Ace did not carry. Jim could not have been better in any way

Generally good assortment of products & hardware. Brett knows his stuff, but rest of the staff also…read more friendly & helpful. My closest Ace Hardware!

Customer service needs work…read more I come in with a coupon that starts tomorrow (which I didn't notice, I just was paying attention to the expiration date), and they denied me the coupon. There isn't a place on the planet that won't honor this type of situation. Another person had a recently expired coupon, same result. So dumb, I could buy, return, then use the coupon. So it's Saturday, I just spent 60 mins of my day to get some things for projects this weekend, now I'm delayed in doing them because you won't let me use a coupon today that I could use tomorrow. Common sense guys, redeem the coupon, keep happy customers. On my way to Lowe's now.

I would give this place 0 stars if it were an option. I had two keys made and they did not work…read more When I went back to have them re-made I was told that I was one day late (31 days after they made them) and they would not be able to help me. It was their mistake! they made them wrong! I will never step foot in that store again! Unfortunate because I prefer not to shop at the big boxes.

I want to start by saying that I have been a customer of this location, ACE Hardware, for 18 years…read moreand have had a great relationship with all the staff. However, over the past five years or so, there have been many changes, including all new employees, while the only familiar face is the one in the screws and nails section, who, like his former colleagues, genuinely helps customers. At one point, I thought the owner had sold the store, but that turned out not to be the case. With the new employees, whenever a customer walks in, they ask, "Can I help you?" but seem to hope for a "no" response. When you answer "yes," they usually don't provide helpful answers.  Today, March 19, 2025, around 10:00 a.m., I went in to buy a tube of clear silicone for a job I was finishing. After applying the silicone, I noticed it was white instead of clear. I thought it would become clear once it dried, but four hours later, it was still white. So, I decided to return to the store and exchange it. Upon entering the store's paint section, an employee asked me, "Can I help you?" I said yes and explained the issue. Unfortunately, another employee who was on the phone responded rudely, saying, "You have to wait 24 hours." I explained to the ACE employee who was "working" with me that the 24-hour period was for curing, while four hours was drying--the appropriate time to change color to clear it that is so. He then told me to speak to the manager. When I explained the situation to the manager, the rude employee intervened again, which escalated the tension. I simply wanted to exchange a $9 product for a real clear one; it should have been a straightforward request. After raising my voice out of frustration (without using any profanity), the manager told me to "take your money and get out of my store." I replied, "Thank you!! What a great favor you're doing me since I'll never step into this ACE again." In summary, I believe in supporting local businesses, but from now I will purchase ACE products through Amazon. I'll go to Home Depot or Lowe's if I need something quickly.

My new obsession. This is a beautiful boutique in downtown Littleton. No snobbery. The minute I…read morewalked in I wanted to live there. The displays, the soft colors and gorgeous metals were so enticing. My husband came with me to pick out a Christmas present for me and I happily obliged. He chose lovely gold earrings and a necklace with a simple gold design accented by a few little beads down one side. 100% me and I absolutely love them. One unique piece of this business is the artisans in the back, hand making the jewelry. You can watch them from afar and I was spellbound. Handmade and onsite no less?! Yes. Second thought- I can't afford this jewelry. Hmm. Third thought after looking around- oh yes I can. There's a range of prices from simple gold hoops at $25 to detailed baubles and bejeweled necklaces over $100+. I saw a knockout of a wrap bracelet with three rows of cool gemstone colors for $179. Immediately decided I would come back for it later. Hah. I challenge you to find something of this quality and craftsmanship anywhere (Etsy, Nordstrom, other boutiques etc) for anywhere near this price. I love to be able to touch and feel the weight of the jewelry so the hands on, local experience is always my favorite. I'm already making another excuse to stop by. Thanks Original Hardware for making lovely unique jewels that I know I can wear for many, many years.

This is my FAVORITE all time jewelry store. I love handmade, love the simple elegance of the…read moredesigns, the quality, and the fact that new items are being introduced regularly. I probably have walked in there 20 times over the years. I don't think anyone recognizes me (which is fine by me), but I have never encountered anyone being rude to me. I tell the salesperson I am "just browsing" and I feel quite comfortable walking around and exploring. Sometimes I chit chat with the sales person, but I have never felt ignored or judged. It is a small business, many times they're multi-tasking, but that's the way it goes. I have noticed the prices have gone up but their costs have gone up too I am sure.

Stopped at Ace Hardware after picking up my auntie. I needed to have a few of keys copied…read more Unfortunately, I was only able to have two of the three keys copied. The clerk referred me to Lock and Safe in Englewood. The clerk explained that they had not received training for car keys. Service We walked to the register just as you enter the store. The cashier was with a customer. My aunt and I waited patiently to ask a question. I wanted to know where to go and get the keys made in the store. My aunt is 92 and I did not want to walk around looking for where the keys are made in the store. Anyway, we waited and waited. Never did the cashier acknowledged us or seem concerned that we were waiting. Once she concluded helping her customer she said how can I help you. She was nice and directed us to the back of the store. My complaint, she could have acknowledged us with, I will be with you in a moment. Do you have a quick question? But I have a feeling I am too old fashioned! But I feel elderly people (me included) are invisible or the individual is not a multitasker, and I understand. Key clerk Very nice and upfront. Made a referral by pointing me to the locksmith sign on the wall and sent us on our way. 3 stars since service overall was mediocre.

This Ace Hardware is hard to navigate, who puts kitchen utensils next to motor oil and lawn mower…read morebelts? Askng an employee for assistance didnt yield the desired results so I left unsatisfied and unfulfilled. The interesting part is that there is a post office location in the back of the store and the postal clerk was probably the friendliest person there.

I stopped in to pick up stuff to start the moving process, just basics, but the customer service…read morewas great! I had hardened stuff on a wooden floor and the guy helping me out directed me towards a better scraper and it worked wonderfully without scratching things up. I didn't catch him name but younger guy with longer hair, thank you!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

Discriminate to women trying to get a wood cut they couldn't do nothing until apparently they…read moreunloaded the truck Horrible service but a man asked to get their wood cut. He said OK.

DO NOT SHOP HERE. The manager is the worst customer service I've ever experienced. We bought a $350…read moretool chest that had the wrong hardware included to where we could not set it up. We were told the only solution was to lug this 150lb box back to the store an hour away and exchange the whole product. He was incredibly rude, condescending, and unhelpful. We spoke to another location directly after that offered a multitude of helpful options for a solution. Never felt the need to make a review but wow that was bad.

So ACE sends me $5 off coupons because I shop here ofter. I…read morewas attempting to buy a $75 bag of Scotts Turf feed and utilize the $5 off coupon. Since the bag of turf was on sale for only $1 off, they refused to apply the coupon. Really? You're going to forfeit a $70 sale over $1?! The new employees here are rather dense.

I frequent this Ace about 2 times a week as I'm refinishing an RV. I consistently receive amazing…read morecustomer service with every visit. As a 20-somethin gal with little electrical or plumbing experience, these employees have been a fabulous sounding board for all my questions and frequently present me with new ideas for problems I'm stuck on. I didn't know Ace would become one of my favorite shops to stop into!