We came into this place about a month ago. I had a couple…read moreof requests. 1. One gold bracelet was way too long and I needed it shortened. 2. My beloved gold bangle was in need of polishing and regroving of the lines etched in. 3. I wanted a custom made Cross & bead gold bracelet that I had I my mind. Nobody makes them. Lastly I had a bag of gold rings to sell. I wanted to say that EVERY EMPLOYEE was beyond polite and professional. They listened to every one of my 'ask's' and immediately said yes. They told me to give them a couple of days on the design for the new bracelet for my approval. When I received their ideas, it was exactly what I wanted. A week later my bangle and my bracelet were shortened perfectly. Two weeks later my cross bracelet arrived. Unfortunately, I damaged the clasp the first week. The damage was completely due to MY misuse. Not their skill. (I am EXTREMELY HARD ON JEWELRY) We took it back in to be repaired. I just picked it up. They put on a heavy duty clasp at my request. I went to pay and they didn't charge me. Now THAT's customer service!! We will be back. Thank you all for your assistance

I was a browsing customer in your store last Friday and I witnessed a customer service interaction…read moreby one of your employees that was appalling to me. A customer was asking for an explanation regarding a repair, I believe, and your employee could not have been more impatient and rude to her. The customer was calm and asking for additional information which the employee could not provide and I overheard the customer ask to speak to a manager, and your employee WENT OFF on her. I felt terrible for your customer as she was trying to be kind to your employee and maybe due to youth and inexperience your employee LOST IT. I left the store very upset witnessing this and I could see how upset the customer was as well. I will not be returning to a business who treats their customers with such disregard nor should an owner allow this type of behavior from any employee. (I am a small business owner and if any of my employees acted this way they would no longer be employed-it was that bad!!). Other customers could not help but overhear and see how inappropriate your employee was. I like to support local business, but not yours, unfortunately.

John is essentially a one man operation, running out of a shop in downtown Littleton. I got in…read moretouch with him after someone recommended his services. Specifically I was looking to get a custom piece of jewelry made for my girlfriend (birthday gift!). I brought in a cut and polished slice of meteorite and was looking to have it set into a pendant. I talked with John over the phone and met with him to discuss design and the timeframe I was trying to hit. The end quality of the piece was beyond what I had in mind and both myself and my girlfriend (in the end whose opinion matters) were very impressed. Beyond technical merit, I believe the appeal of the shop lies in John's passion for design and customer satisfaction. I never felt hurried and rushed to leave. He was more than happy to talk about the finer nuances of the business and educate me on some of my misgivings (I would not consider myself a sophisticated buyer of jewelry or gemstones). John tries to be a full service jeweler. He does repairs in addition to crafting unique pieces. He's been a professional goldsmith for more than 30 years as well as being a platinum specialist. John is a diamond broker as well and has quite a collection of unusual/fine gemstones. Being a graduate gemologist he showed me various stones I've never seen or even heard of. I'd definitely work with John again in the future for any needs I may have in the jewelry space. Give him a shot, I'm confident you won't be disappointed.

This is Denver's best-kept secret when it comes to fine jewelry. John is one of the best in the…read morestate, hands-down. Not only are his technical skills and craftsmanship the best I've ever seen, his eye for design and quality are phenomenal. I have sent several friends here for engagement rings and wedding bands, and all have been VERY happy with the results, both with quality and price. HOWEVER. I just have to warn you about one thing. Do not put your Shane Company jewelry next to John's. You will be very unhappy that you spent money on anything at Shane Company.

I have been going to Roberts store for a couple of years now and won't even think of going…read moreelsewhere else. Besides being a talented, artistic, knowledgeable, and honest person - he is a great jeweler... really is a master craftsman. He has redesigned a large silver and Larimer ring for me and even made an exact replica and added a Tanzanite stone to it. Also just recently made a custom pair of SS stick earrings for me which were replicas of a pair of costume earring that I had worn to death. Personable, friendly, kind! Robert is best jeweler in Town.- In Colorado! Thank you Robert.

Love this store! I got my grandmother's wedding and engagement ring resized in time for my wedding,…read moreand also found a silver band for my fiance that he also resized for us. Everything together cost us $120, including the price of the silver ring--WOW! The owner's also very friendly and communicates well. I love his selection of jewelery--I miiight just convince my new husband to get me something for my birthday. ;) I'm definitely going to turn to this store next time I need more jewelery repairs done!

I had an outstanding experience with Lotus Jewelry and its owner, Avie. He was extremely helpful,…read moreprofessional, and treated me with respect throughout the entire process. His knowledge and commitment to customer service were clear from start to finish. I highly recommend Lotus Jewelry to anyone looking for a trustworthy, experienced jeweler who truly knows the business.

Avie was so kind and honest. Went there to get my wedding ring resized. Quick turn around. We will…read morebe a repeat costumer for sure!

Williams is a level above the rest. Their service is the best on the planet. Their products are…read moretop quality and truly exclusive. I have done business with them for over 40 years.

I took my Cartier in and thought it needed a battery replacement because it wasn't running. They…read morecharge $185 to change a battery because they want to guarantee that it is pressure proof and all this other stuff . I picked the watch up. With new battery still doesn't keep time. Looked at the receipt. On the receipt and on it they noted the watch wasn't working. So, basically they took my watch in and for $185 replaced the battery and returned a broken watch. Nope! Not going there again.

I can not recommend Intrigue Jewelers enough. The entire staff is so friendly and wants to help. My…read morefiance and I got a custom engagment ring and wedding band for myself which I am in love with and picked out his wedding band. It took a couple months of looking at different wedding bands and options to finally settle on the ones we wanted. They were beyond patient and very accomodating. Unfortunatley, both our wedding bands ended up getting stollen. When we went back to them and explained the situation, the entire staff went above and beyond to make sure that the process of getting the new bands was seamless. Alex, Catherine and the entire staff are beyond incredible, and I would recommend them to anyone, thank you!

My Wife Sherry and I have been going to Intrique Jewelers for many years now…read more Alex the owner is fantastic and has a great crew of people around him. Catherine has designed and re-worked many different pieces for us. Recently I had a custom wedding band for myself done; a large intricate Gold band with 4 angels around a 1 carrot diamond, just stunning for a mans wedding ring. Look them up this holiday season, for that special gift. Michael S.

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

Great spot for jewelry needs. Went in to try on rings with my boyfriends…read more Loved the service and will be back for design

Good service, too expensive…read more.. I was shocked when I found that I could go to either Costco or Sam's... And get beautiful diamonds at incredibly low cost with great value... Researched it on the Internet first, then went to see that it was , in fact, true. Spent $12,000 At Trice Jewelers, and only Got two pair.!)// But at Costco...For the Same money and w/ even more karats(!!) , and same brilliant cut and clarity..., -bought me three times the amount of earrings. (that I was able to purchase that Trice... And they had a better selection believe it or not! (and amazing value for the money ) ....I was shocked! & The service was fantastic, at Costco, - just like Trice... But I didn't have to remind anybody, to "tuck in their fin"... Sorry Trice... you have beautiful things, but I'm not sure I'll be back.

Such a great jeweler. I would definitely recommend them for all your jewelry needs. They happily…read moreand easily did some repairs and modifications that several other businesses didn't feel comfortable working on. I would give them more stars!

I brought in 2 loose diamonds to set as earrings, and a ring to evaluate and brainstorm how to…read morere-set the diamonds. Kelle walked me through the process for both, and together we came up with a simple yet stunning design to re-use the ring's diamonds in a necklace. Within a few weeks I had incredible, meaningful pieces, and she provided the replacement appraisal as well. It's an intimate setting with one customer at a time, and she made me feel just as special as somebody buying way more expensive pieces. Would highly recommend!