they diagnosed and fixed my dyson v10 stick vacuum in minutes ,the battery was bad ,and i had bought a knock off filter from Amazon that was faulty ! Great Service love my Dyson read more

Asked good questions and gave reason for the trouble right away. Took the vacuum and fixed it in about 15 min. read more

Do NOT waste your money on the Dyson Airwrap! I purchased the Dyson Airwrap™ multi-styler and dryer Straight+Wavy for $599.99, and it has failed me TWICE in just TWO years. This is the worst luxury item purchase I've ever made. Dyson's customer service is appalling. They refused to replace my faulty unit with a new one, offering only a mismatched refurbished model. Their warranty policy is unfair, parts are unavailable for a product they still sell, and they wouldn't let me speak to a manager. They even proposed an 18-business-day delivery for the replacement. This company clearly prioritizes profits over customer satisfaction. Save yourself the headache and buy from a competitor. Dyson does not stand behind their products. read more

I can't believe the service & speed! Walked in with a vac (floor brush not working) & walked out in less than 2 minutes with a new brush unit. Warrantied & no hassle. Thank you Ian! Very cool shop too! read more

Awesome service! The two gentleman working there were so nice and attentive. They were fast, friendly and inexpensive.

This is a spot that doesn't take appointments, so do get there first thing ! They are honest and I'm so happy they are here. read more

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This is the nicest and most knowledgable service group I have ever encountered. If they do not know the answer, they will search until they find it. I have two vacuums and a couple fans and they have steered me to the best results every time. I've talked to three different service techs over the years, and they are all wonderful...much better than calling Dyson! read more

Great service, friendly and accomodating, getting it serviced was quick and easy - but too expensive to fix so im never buying another.

The brush part of our vacuum was no longer spinning. I brought it to a local repair shop and they quoted me 1st $125 minimum and could be more with at least a two week turn around. That was until they saw it was a Dyson and said they can't get parts for it and recommended going to a Dyson shop. I found this one and showed up with the vacuum and he said no problem stay here because I'll fix this before you even get to your car. He quoted me $85 which I was fine with. A second later he comes back and says this might be covered under warranty and to fill out a form to register it. He comes back out with the repaired vacuum with no charge since it was covered. Had no idea about the warranty and wouldn't even of thought to mentioned it. Highly recommend this shop! read more

I went to this location after spending an entire day with customer support, i was at my wits end and this was my last resort. Ordered a product off of their website and got a different product shipped to me. I went to this location in hops they would be able to help me. Originally they mentioned there wasn't much they could do. I left the store and got a call not even five minutes later, the gentleman ( i didnt catch his name but the one with the blue eyes) took it upon himself to investigate it even further. He told me to come back to the store so he could get my exchange sorted, he mentioned i should be receiving an email regarding the correct product in the next day or two. FINGERS CROSSED. Cant thank him enough that he went out of his way to try to rectify the situation. read more

Wow! Amazing service and all within 10 minutes. My vacuum was having issues with the floor brush area sucking up dirt. I pretty much thought this Dyson had taken a dirt nap. Not true --- I sucked up a spring from a pen that goofed the system up. A few minutes later I walked out with a fully working vacuum. The team there was so fast and jumped to help me out. read more

As another person noted, don't bother calling this store. I tried several weeks back to see what their hours were, but mainly if I needed an appointment in case of any new Covid rules. Voicemail indicated they were fully closed but the message was for dates prior to my call. Checked online and called main Dyson who said they were open and gave hours. Made the drive down and happened to walk in 5 mins before closing time unwittingly b/c their hours were different from what was online & from Dyson main customer service. Door was unlocked and people in the store. Tech for the store "greeted" me REALLY haughty, gruff, curt. He poignantly let me know he wasn't going to "help" me before close with the time I chose to walk in. So intensely rude about it that I felt the need to apologize and explain where I got the hours from and didn't deliberately come in right at close. Didn't phase him one bit in his rudeness. This really chaps me considering the actual effort I went through to get hours for this place prior to driving down. MY BAD. Accepted I would have to come back another time in the middle of the day as (best as possible for whatever magic hours would be then) and hopefully be able to get help from someone else. Different machine with issue and happened to be in area and thankfully this 2nd time - AWESOME TECH. Super nice, helpful, quick, but didn't make me feel like a gum on the bottom of someone's shoe for simply walking in the door. Though he was quick with my machine, he did not make me feel rushed and allowed time for options and questions. Asked about my 1st machine, and he let me know likely issue and that warranty should cover it. The other guy there that day was also super nice. Which BTW - I wasn't even there 15 minutes. Back in again for this 1st machine warranty issue and get Oscar the Grouch again. 20 second "conversation." Shoves a form at me. Turns out it took not even 5 minutes to fix the issue for the device, under warranty, that I originally brought in to him weeks before. No where near closing time, but same haughty, curt, gruff attitude as before. Weeks later, different time. SAME ATTITUDE. 2 out of 3 guys here are AWESOME 5 star service. They uphold the level of service and attitude of Dyson. Quick, friendly, repair/resolution. To me an additional comfort as a customer for what you spend on a Dyson. The other guy has zero business directly dealing with customers and apparently should be the one just making repairs to machines where he doesn't have to deal with people since he has ZERO appropriateness for it and does this place a serious injustice to the brand and this facility with his bad attitude towards customers. read more

This is my second visit for two separate dyson vacuums one something was stuck and the man walked out in less than two minutes with a small cat toy in his hand. wonderful personality/attitude and no charge. Second visit was something small broke off and i was unable to get attachment connected. Same experience as above. read more

GREAT guy, fixed my Dyson in 3 minutes. Kind, humble, generous. Please support him and get your Dyson well cared for.

I want to start out by saying that if you are in need of service on your existing Dyson, don't call the store, message them through Yelp- it will be much faster response time. Our vacuum stopped working after only 2 years and after doing an analysis on the Dyson website, I realized we needed a new battery which was out of stock online. Amazon reviews on non name brand ones weren't good so I really wanted the one from Dyson. We have little kids and use our vacuum literally 3x a day so we needed this fixed quickly and effectively. I called the store all day today and couldn't reach them. I contacted corporate via chat to see if they could see if the local store had my battery in stock and they didn't have another way to reach the store or check inventory. I finally came on Yelp because that's what Elite Yelpers do, and realized I could request a quote. They got back to me in 3 minutes flat and I was able to get my battery replaced today with no wait at the store (they had a 6 hour wait earlier in the day) and I took my vacuum home with me. I would have given them 5 stars had someone answered the phone and the store was cleaner (a LOT of dust on the products and the floor and shelving were filthy) but this was a great experience once I got ahold of someone through Yelp. Tip: don't by an older version of a Dyson stick vacuum. My mom and I got the V7 animal the same year and have both had to get new batteries within 2 years for $100. This should have held out better for the price. read more

Dyson Service Center - Appliances & Repair Near Me - Centennial, Colorado

I bought my first Dyson a few years ago, which came with a 5 year warranty. I have 3 cats, so obviously it's getting a workout! Four years into my warranty, the motor stopped working, so I took it this repair center. Within 10 minutes, they had replaced the entire front section on my vacuum and it works perfectly. No waiting for weeks (or even days or hours). Just fast, immediate, on-the-spot resolution. Note: I went on a Saturday morning and I didn't have an appointment. I guess now there's a way to make one, but I didn't know that before I arrived. None-the-less, problem solved in under 10 minutes. I highly recommend Dyson products because not only do they work great, but the warranty is awesome and our local service center is the best. Thanks Centennial Dyson team!! Julie read more

Dyson customer service is great. I took my Dyson to the center in Virginia and they did a great job. The same is true about this location. They repaired my Dyson in less than 10 minutes. While I was there someone pointed out the dog grooming tool they have. The accessory sells for $69, but the guy gave it to me for $49. This tool is awesome!!! It takes off my dog's hair with ease! Now it won't be all over my hardwood floors! read more

Staff was incredibly helpful and was able to resolve our issues at no cost. We were there for roughly 10 mins and our issue was resolved. Would recommend if anyone has an issue with their Dyson they head on over :) read more

First off of Dyson wasn't pretentious enough. They have an anti-second amendment sing before you even walk in the door . The employees seem to have little knowledge about the product. Luckily they have a 30 day return policy! read more

Dyson Service Center - Dyson really does make some junk! Underpowered vacuums & overhyped made in Malaysia by children! - Appliances & Repair Near Me - Centennial, Colorado

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I've been coming to the Dyson service center accros from Park Meadows for years and am constantly amazed at how professional and friendly these guys are. I've never had to wait, and if my issue can be resolved, then it only takes a few minutes. I highly recommend Dyson and especially this particular service center. 5 Stars all the way. read more

Joe and Jack took great care of our Dysons. We love these machines but like everything they get run down. They took extremely good care of these two vacuums we are so happy we made the 60min drive to see them read more

Dyson Service Center - Dyson Ball vacuums - Appliances & Repair Near Me - Centennial, Colorado

I brought in my V11 because on of the circular side attachments on the right side of the head kept rolling off. I tried to screw it back on but it just came off a few days later. I showed up and explained what was happening assuming he would replace the screw. He gave me a form to fill out and took it to the back. When he came out he said that the part was damaged...I assumed he replaced the part that kept falling off. Upon closer inspection he had replaced the entire head unit. I asked him how much was this and he said nothing and was covered under warranty! Yes Dyson's are expensive but they work great and customer service/support is awesome. I will never buy a different brand again. The service center is great! If you have ANY issues bring your Dyson here and they WILL take care of you, read more

After 3 months of back-and-forth with Dyson corporate, I brought my vacuum into the service center and they had it fixed in about 4 minutes while I waited. Should have gone straight here first. read more

I have been to this dyson location several times, and always received 5 star service. Yesterday, it was a strange experience. While waiting to speak to one of the service reps, I overheard the other rep talking to a customer. He asked if they were running the vacuum on max alot. The customer said he did not think so. The rep replied that the customer was lying, and "he can always tell when people are lying." The other service rep was helping a lady, and they were finishing up. She asked a question, and he curtly replied that she had already asked that question. I should have walked out then. The rep immediately announced that it needed a new battery. He said it would take 5 hours to charge. Charged it all night, machine is completely dead. Back I go. Hope someone else is working there today. read more

I am so glad I found this Dyson service center. I was able to walk in with a non functioning sweeper and the employees were able to identify and fix the problem within 30 minutes. Reasonable and knowledgeable. read more

The customer service in this store is phenomenal! While I was in line outside waiting for my turn everyones issue was resolved in minutes and they were really happy. I personally was blown away. I thought I explain myself, go through a nightmare of a wait. Nope, neither they fixed my machine in minutes and explained the problem and how to fix it. The level of professionalism and knowledge of what they are doing here is very superior. read more

Wow!! My Dyson vacuum broke a week ago and I was so bummed trying to figure out what to do about it. I called Dyson and they were no help. After some googling, I found this repair store. I walked in with my vacuum, told them it was broke, and 3 MINUTES LATER the kind man handed me my vacuum back, fixed and did not charge me anything. What an incredible experience and a nice person. You have to go here if you need Dyson help! read more

Dyson Service Center - Appliances & Repair Near Me - Centennial, Colorado

I brought Dyson v7 it works for a year or so then the battery doesn't charge so reply new battery and it is changing and works for less than one year I don't know what do I don't want to keep repressing the battery I want Dyson to call me back to help solve the problem my phone 9184067041 Thank You Chandulal Patel read more

Sent my machine here at the instruction of customer service, machine was mailed back to an incorrect address (not the address listed on the service ticket) and over a month later dyson is refusing to take responsibility for my lost machine. They keep saying they will "investigate" and have UPS get the machine back UPS tracking states delivered. HORRIBLE COMPANY PRACTICES. I am out a very expensive machine with no communication from the multiple reports I have filed for the issue. read more

So before I even get out of the parking lot , I want to give a totally positive review of this service center. Instant service, went above and beyond and replaced my part for free even though I was out of warranty. Only problem is a little hard to find them so be sure to put unit D in your map app. read more

Extremely quick service, I was shocked how quick they repair my vacuum, what was vary surprising that my product was out of warranty but the guy replaced my battery and got it all clean up for me and didn't even charge me, staff is vary vary knowledgeable, great service, if you have any of dyson product and needs a repair definitely go to there service center read more

I Have taken my DYSON Vacuum into this store Several times over the last Several Years. Usually turns out to be Small issues, which this Wonderful repair Center Handles Immediately and explains thoroughly to me. I would never switch to a different Brand and I will always count on these Service center Professionals Thank you DYSON read more

These Guys are Awesome! Brought in my Dyson as it was making a funky sound whenever the blades were turning. Come to find out we had picked up a drill bit which punctured the tubing inside the unit; causing lost suction amongst other issues. The tech opened up the machine to further find that mass amounts of cat hair and pine tree needles essentially had no-where to go therefore causing severe backup at the base. These guys worked magic, replaced the drill-bit issue with no questions under warranty and got the machine back to tip-top shape. They also gave an easy tutorial on home maintenance which I wasn't aware of. Great dudes. Friendly. Professional and quick!! In and out within 15 mins. Thanks guys. Appreciate you. read more

I brought two vacuums in today to be fixed. The gentleman helping me was very courteous, quick, and was able to fix both vacuums on the spot! Highly recommend. Thank you! read more

I have been coming to this service center for three years. I have no words to thank you for your efficiency and kindness every time. Javon and Jack take the time to explain everyone how the vacuums work and how easy is to fix them. I never had a bad attitude or an unpleasant answer from them. They are very knowledgeable and caring. read more

Great stuff. my Dyson Animal Vacuum.. Took him all of 5 minutes to inspect it, change out a part, instruct me on filter cleaning and .. Valla!! out the door. Very professional. and at NO CHARGE. The strength and effectiveness of the machine is equallly matched by the professionals who provide the service at this center. Bravo!! read more

I want to echo the sentiment of most everyone else on here... Dyson stands behind their products, and provides amazing Customer Service. I, like many of the other reviewers, noticed an issue with my vacuum that I couldn't seem to fix by myself. I brought it into the store to see how much it would cost to repair. The rep whisked it away to the back, and returned maybe 5 minutes later stating everything was as good as new... AT NO CHARGE!!! Not only does Dyson stand behind their lifetime warranty guarantee (limited in scope, I'm sure)... but the technician even taught me how to further disassemble the brush head for an even deeper maintenance/cleaning at home. Not only has our Dyson been the best pet-hair vacuum we've ever owned, but should it ever die we will be Dyson customers for life. read more

Exellent support at this service center! I brought in my V7 vacuum because it kept turning off. Their staff member guessed it was a clogged filter, so they took it in for 5 minutes for a quick clean and then handed it back to me fully functional. They didn't charge me a cent for the help! Much appreciated. read more

Not open when they say .. they are nice and they do a good job ..it's just that they open late ..close early ..

Our Dyson vacuum broke recently. Thankfully, it was a pretty minor repair that it needed and it was still under warranty. We'd looked around for some sort of reputable vacuum repair store, but have had a hard time finding something we felt comfortable with. Much to my surprise, on the way to work the other day, I saw a sign for a Dyson store in the Centennial Promenade. LUCKY US!! So, we took the vacuum in and it was fixed for us, same day! They didn't even have to order in any parts, it was just fixed right away. I spoke with the store owner since they are fairly new (2 months old he said). He was very courteous and eager to get the word out about the new store. I will say that the store was really well kept though it was small. He was extremely helpful and pointed out where the problem was. He said if it acted up, to bring it back in. I'm not normally one to purchase expensive appliances or vacuums, but the warranty was sure nice on this vacuum. Plus, you can tell when something is well made. If you need a hip, trendy, dependable vacuum, stop in here and check this new place out!! read more

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