I appreciate Dyson actually honoring there warranty. We have a 2 years old vacuum cleaner that a motor burn out in it. My wife got a hold them. They sent us to this service place, in a couple of days a new motor, hepa filter. 0 balance is what I'm talking about. With two toddlers we get lots of use out of our vacuum cleaner. Dyson read more

Quick and efficient. I recently went in with my cordless vac. After three to four years of great use, it just wasn't working right. The Dyson rep gave me a card to fill out, then took my vacuum to the back. Before I was finished entering my data, he was back with the working vacuum, and at no charge. I apparently had missed that there was a filter to be cleaned, and it had clogged. He explained what I needed to do in the future, and I was on my way. Very happy. read more

Definitely avoid this shady business. This has been the worst experience ever and has definitely turned me off from buying a Dyson again (or maybe just hope it never needs a repair). We brought in our Dyson fan that was only a few months old to get its power cable replaced. The repair was done within a week and we went back to get it. Problem #1: some scuff marks and chips on the frame appeared on the fan after the repair. Luckily, we noticed them when we picked up the fan. So after a little back and forth, they finally decided to refund the repair costs (labor and materials). They told us the refund would be posted to our account within a few days. Fair enough, that should have been the end of it. But nope... Problem #2: we took the fan home and plugged it in... and it made a lot of noise and refused to rotate. What we thought were just minor (though expensive because a new sleeve costs a lot of money) cosmetic damages had now increased to actual damage to the fan. Great! Rather than trust the same place that had broken it, we contacted Dyson directly for a replacement and got that approved. Problem #3: Several days (~10) after the first problem, we check our accounts and find that there still has not been any refund from this Dyson Service Center. After some calls, we find out that they decided to not refund us because we were now getting a replacement... FOR THE FAN THEY BROKE! Wow, the reasoning here is insane. After getting nowhere with this business, we contacted Dyson directly and got them to approve the refund for the labor. We didn't worry about the refund for the materials since the charge for that hadn't posted to our accounts Problem #4: And now, 13 days after this terrible experience, we got an invoice for the materials and a charge posted to our credit card. So now we have to go through the whole process again of contact Dyson directly to get this refunded because somehow this business's poor ability to service Dyson products without breaking them is something that we have to pay for. read more

Typically this is not the type of place I leave reviews for; however, my experience today is worth paying on. I was sceptical about how a Dyson Service Center could have so many positive reviews, but now I understand why. My vacuum was an 8+ year old Dyson that just didn't seem to be sucking as hard as it used to. I'm adamant about maintaining the maintenance routine, but something want quite right. I only waited maybe 5 minutes - with two customers in front of me, and after a few diagnosing questions they took my vacuum away. Five minutes later they had it solved - the aftermarket filters I had bought were not allowing enough suction to pass through. No charge. On top of that, they were kind enough to walk me through what they had done, and educate me on how to keep everything working properly. Great service, great experience. read more

I brought my "no longer, sucking" Dyson to this service center. Mark was the person that greeted me. He was very friendly and showed outstanding customer service. He took my Dyson said he would take a look at it to see if he could get it fixed while I waited for a few minutes. About 8 minutes later, he came out with my vacuum and done! It was fixed! He didn't charge me for the quick fix. If you have a Dyson that needs service look no further, this place is for you!!! I have gone to other vacuum service centers and they're always trying to sell me a different vacuum because they complain about Dyson being a horrible vacuum. I just want the vacuum fixed, I don't want, rather need a $800-$1200 vacuum for a single person living in an apartment! I had to say that 5 times before the guy got it! Just a heads up... go to DYSON SEVICE CENTER!!! read more

Such a wonderful place and company. The people working there are 10/10. They made the replacement of my old Dyson simple and easy. If i could leave another 10 reviews I would. read more

This is my third time to this Dyson Servicenter not only do they do great work but they are very friendly and very helpful I love the Dyson product read more

I visited the store and found the demo area to be well organized. I asked if they could repair a lever on the collection piece of the vacuum. I was met with a positive and friendly person who within 5 minutes fixed my animal vac collection piece and I was on my way--no charge just perfect CUSTOMER SERVICE. I met a lady who just bought the same vac as we were passing the doorway. She was concerned that I was having problems with my vac. I assured her I loved and assured her if something was to go wrong--THIS STORE WILL FIX IT!!! So happy--wondering what I should buy next and replace with a new DYSON!!!!!! read more

This place is amazing and such a breath of fresh air Im these days when finding competent service is almost a daily struggle! Brought in my Dyson Ball Animal and got if fixed in less than 15 min, and it was covered by warranty! Very happy and deffo even more loyal Dyson customer. read more

This place is amazing, and is not just a service center! I purchased a vacuum here about a year ago, and stopped by today to look at the Dyson humidifier. Much to my surprise, Mark informed me that most of the Dyson products sold at the store are sold at a price significantly lower than you'll find anywhere else! (And no, they are not refurbished models). I wound up purchasing the humidifier and a small heater that I'd been eyeing as well - both for slightly more than I expected to pay for the humidifier alone!! Mark also noticed that I had purchased the vacuum there, and told me to bring it in for a free inspection and part replacement before the warranty expires - they also have a great trade in program as well. Mark was super friendly and helpful - I'm a huge Dyson fan (no pun intended) and this place makes the product even better!! read more

If you have a Dyson, go to this- the official repair/service store. They know exactly what's wrong and how to fix it. They are friendly and kind. They'll even not charge you if it's your first fix! Very impressed with everything about how Dyson does business. read more

Very helpful people working there. Fixed my issue I was having with my vacuum and taught me how to better maintain it going forward. Appreciate the help! read more

Been here a few times, these guys are awesome. Most repairs have taken literally 5 minutes. I have 3 Dyson vacuums and for the most part they're awesome, but the oldest one had a few issues. Great service, really friendly, just terrific! read more

The Dyson Service Center knows their products inside and out. Solutions usually take minutes or they order new parts for the device. We had to order a new part for my V11 and it was repaired in a very reasonable timeframe. read more

I went to the store to test out a Dyson, and I was greeted by a salesman. In about 10 seconds he got a phone call and left which was fine. After his phone call, he then talked to his colleague in the back for about 20 minutes, and still did not come out and help me. I heard them from the showroom and were talking about store drama, but after waiting way too long I left. I have to say, it made my decision very easy to buy their competitor's version, and absolutely love it!! read more

So glad I bought my Dyson. My girls and I have very long hair and our dog sheds more than you can imagine. I works great but the couple of times it has gotten clogged with hair, I take it in and they fix it on the spot. Always so friendly and helpful. read more

I have been in twice to have Dyson products repaired. Every time I have come in the staff has been super helpful, resolved my issue on the spot and sent me on my way. They are knowledgeable, have lots of parts in stock and in my case, were able to fix my issues while I wait. read more

Came here to get my Dyson air wrap fixed because it was only blowing cold air out. The man who helped me was very nice and quick to tell me that the motor was blown and that Dyson would be sending me a new one. My experience was hassle free and quick! read more

These vacuum cleaners are by far are the very best EVER! They may be a little pricey but they are worth the money. From the quality of the performance of the machine to the warranty of all parts on the vacuum. The customer service for our hand vacuum and our large Dyson animal is by far the BEST! I have never ever encountered better service EVER! No questions asked, Everything is taken care of immediately! Truly Phenomenal machine and service! p.s. I never knew what dog dander was, until I owned a dyson! read more

My dyson had lost some suction and I thought it was going to take at least a day to repair! I was literally in and out within 5mins and that was simply because I got an incredibly helpful tutorial on the several ways to clean up clogged areas I didn't even know existed!! It's comforting knowing I now have a trusted resource for if/when something actually does go wrong :) THANKS! read more

So, I go to the store today with our year-old vacuum that had lost two little tracking wheels on the brush head. The guy doesn't even look at my warranty paperwork but takes the vacuum into the back and asks me to fill out a tag... I'm figuring "OK, I'll probably have to leave it here 2 weeks and then get told the part isn't covered under warranty." Instead, I HAVEN'T EVEN FINISHED FILLING OUT THE TAG YET and he's back with the vacuum - with an entirely new brush head assembly on it, free of charge and no questions asked. That is a $100 part online! I was figuring they'd just give me 3 little wheels and charge me for them - "usual wear and tear," etc. - and I'd have to quibble with them about that and in any event be back again in a couple months when they failed. I have never, ever been to a place where warranty service takes LESS THAN 60 SECONDS. This experience alone - not to mention that the vacuum does a fantastic job - has more than justified the higher price of this piece of equipment. This is a company that stands behind its product 100%. THANK YOU, Dyson, and thank you Dyson Service Center. read more

There are two things you need to know about this business (and the Dyson company overall) 1) They sincerely care abut their customers and are passionate about the products they sell. 2) They will go to extremes to make sure that you are happy with your Dyson. I purchased my Dyson DC7 in 2003 and since then it has run with no problems for 12 years... until my darling dog decided to chew the cord. getting the repair didn't go quite as I expected and in the end they replaced my vacuum with a new one. Which is much more then they needed to do. I will forever more recommend Dyson and their products because I have total confidence that they care and they will resolve any... and I do mean any problem that arises. I am still blown away. Honestly. read more

Absolute best service of any product I've ever owned. We had our first problem with a 2017 Dyson (still under warranty) so I brought it in for service. The two technicians made very quick work of 4 customers in front of me, and Santos was able to diagnose, fix, and clean my Dyson in 3 minutes. Highly recommend Dyson Service Center - you won't be disappointed. read more

Walked up to bring in my Animal for service and Joe met me at the door. After carrying in the vacuum I was treated to his dry and very funny humor--which made the chore of getting my vacuumed serviced 1000% better than one could reasonably expect given the mundane-ness of the task. He also repaired my vacuum on the spot which blew my mind. Joe wins the day! Huzzah! read more

Dyson Service Center - Dyson Store - Appliances & Repair Near Me - Centennial, Colorado

Well, fair is fair. The former one-star review is upgraded to five. Why one, then five? In short, they owned their mistake and made it right quickly. Details: when contacting the repair center about a thorough cleaning, which they have done in the past (and as it turns out can still do), I was told no way, thanks for calling. The reality was that they were too busy to accommodate the request, but rather than explaining that they were slammed, they simply claimed that they no longer offered the service. After learning about the situation the owner of the facility contacted me and generously offered an immediate and outstanding solution. In summary, mistakes happen, but when they are rapidly acknowledged and fixed decisively then kudos are in order. Thanks for keeping the customer focus in customer service! read more

Just brought in our newer Dyson to be looked at, and worked with Tyler Wilson. He was so friendly, positive and helpful and was able to take care of the issue right away there on location. I've been in to this store twice before for another machine, working with another Rep, and didn't receive anywhere near the pleasant experience. I highly recommend working with Tyler if at all possible! Thanks, Tyler and Dyson for the great experience. read more

Brought it in with intermittent problems. They took one look at it, fixed it in five minutes, and did not charge us because it was a simple fix. Great service! read more

Very impressed with these guys. My Dyson died and the online service gave me a horrible solution (they're out of stock so create an alert on Dyson's site and the will email me when they're back in stock and then I could email Dyson to get the replacement part. Seriously). Thankfully I pushed back to online support and they then told me there was this service center pretty close. I brought my machine with me expecting to drop it off and pick it up in a week or more, but they fixed it right there! There was a decent line of people and I wasn't the only person that they fixed their machine in realtime. It only took them about 5 minutes to get me running again. And not some hokey fix, they swapped out the main unit with a new one - so it's as good as day 1. Hopefully better - don't want this one shorting out too! BTW, the store is back by Rock Bottom Brewery if you are looking for it - I had to call them to find it. read more

These guys are awesome. Jonathan at the shop really knows how to take care of you. I had a dyson recently repaired that had a missing crevice tool and tool holder missing. I took the unit in to the shop, explained the problem, he repaired it on the spot, no questions asked. It's really hard to find repair shops and business that really take the time to make the customer happy. Thanks Jonathan!! -d read more

The old staff was awesome, didn't have a complaint once in 7 years of owning my now 3 Dyson vacuums. I have been in there 3 times now, I complained to the corporate office after the last one due to the unprofessional attitude of the two men in there. They SHOW NO respect towards any customer. I will have to rethink purchasing any more Dyson products with this being the only service center. Sad that corporate office doesn't care that they are total opposites of the prior staff were were awesome! read more

I am a loyal Dyson vacuum owner and have used this location for various repairs and to purchase a new machine. I also converted my parents to be Dyson owners as well. Mark has been brilliant with their vacuum, diagnosing an obstruction to air flow, and then replacing a roller bar free of charge because my dad wore his bristles off! We are grateful for such excellent customer service and for such excellent machines that clean so well. read more

Best service whenever I visit there! I love Dyson and their service center! They changed a few parts without any charge although its warranty was finished. They were so kind. If I need to buy another vacuum, it must be a Dyson again. read more

Superb! I have brought my vacuum in twice. They fix/replace parts within literal minutes and send you out with your functioning vacuum. Both times they have looked up the serial number and let me know that it is still under warranty, therefor billing me nothing. This is the best customer service experience ever! They are also upbeat and engaging. Brian was in the showroom when I pulled up with my four small children. He saw me taking my vacuum out of the trunk and came out to help me. Then also brought it back out and put it back in my trunk. Thank you all so much for your outstanding guest services and pleasant attitudes!! read more

Love this place. Two little essential fixes needed on my Dyson over the last 2 years. Each done on the spot - no charge. Happy.

Best customer service! Had a problem with my blow dryer. Went in and was seen immediately. They tested it and agreed it wasn't working well and sent me home with a new one. In and out in 10 min. I love their products and will definitely refer others to this store! read more

The staff listened and conquered my issue with my Dyson Vacuum V11 within a few minutes. I was very happy with the result. Getting to the store to correct the issue however; took a week trying to communicate with Dyson to get my vac repaired. The Central Dyson company support center makes it a challenge to get help. I e-mailed, texted, robot chat, and called. I was on hold twice for over a half an hour before I finally got a human to learn where and how I could get my vacuum repaired under warranty. Very frustrating. The Dyson Headquarters doesn't earn any stars in my book. If you pay this much for a vacuum cleaner, I would expect a response within a day not a week. Shame on Dyson. read more

I had the pleasure of working with Mark this week when the spinner on my Dyson vacuum brush stopped working. I went in with the expectation of having to be there for an hour or more to have it looked at and fixed but thankfully, that was not the case. I was in and out in 10 minutes or less with a new part on my vacuum and a smile on my face. Thank you, Mark! read more

Yep- believe it ! Absolutely fantastic service . Took in my dyson because it wasn't sucking at its potential - dyson employee took it back in To the back room cleared the clog and returned it back to me within minutes - for free . I love dyson . Yes I do. read more

Needed a filter replacement part on my Dyson and wasn't sure what part to order on line so I ran into the Dyson Store. I'm so glad I did! I took my vacuum with me and without hesitation was "given", yes!, given the replacement part for free!!! Thank you for the wonderful service! read more

These people are fantastic! I needed a small part for my upright Dyson vacuum and they told me they had it via phone. Then they called me back and said to bring the vacuum in and they would install the part. They not only installed the part, they completely cleaned and did a minor service as well. When I asked how much, they said, no charge. Just remember us next time you need service. You just don't seem to find this kind of great support from businesses anymore. Bravo! read more