Best customer service! Had a problem with my blow dryer. Went in and was seen immediately. They tested it and agreed it wasn't working well and sent me home with a new one. In and out in 10 min. I love their products and will definitely refer others to this store! read more

The staff listened and conquered my issue with my Dyson Vacuum V11 within a few minutes. I was very happy with the result. Getting to the store to correct the issue however; took a week trying to communicate with Dyson to get my vac repaired. The Central Dyson company support center makes it a challenge to get help. I e-mailed, texted, robot chat, and called. I was on hold twice for over a half an hour before I finally got a human to learn where and how I could get my vacuum repaired under warranty. Very frustrating. The Dyson Headquarters doesn't earn any stars in my book. If you pay this much for a vacuum cleaner, I would expect a response within a day not a week. Shame on Dyson. read more

I had the pleasure of working with Mark this week when the spinner on my Dyson vacuum brush stopped working. I went in with the expectation of having to be there for an hour or more to have it looked at and fixed but thankfully, that was not the case. I was in and out in 10 minutes or less with a new part on my vacuum and a smile on my face. Thank you, Mark! read more

Needed a filter replacement part on my Dyson and wasn't sure what part to order on line so I ran into the Dyson Store. I'm so glad I did! I took my vacuum with me and without hesitation was "given", yes!, given the replacement part for free!!! Thank you for the wonderful service! read more

These people are fantastic! I needed a small part for my upright Dyson vacuum and they told me they had it via phone. Then they called me back and said to bring the vacuum in and they would install the part. They not only installed the part, they completely cleaned and did a minor service as well. When I asked how much, they said, no charge. Just remember us next time you need service. You just don't seem to find this kind of great support from businesses anymore. Bravo! read more

After reading other's reviews, I dropped by with my big purple machine that was making terrible noises. I left it there and went on another errand. Shortly after, they called and said it was done. I came back in about an hour and they came out with it, put it in my car and the charge was ZERO for a new fan belt. I was so tickled. What a nice place and good customer service. I love my Dysons! read more

All prior checkups/repairs have been free. This time, replacing the power cord on a 10 year old machine was quoted as $105. It is still worth it compared to a new machine, but I guess lifetime is not really lifetime. I plan to pay it but I am not thrilled since my definition of lifetime is apparently different than theirs. read more

Wooww, Dyson customer service is amazing! I cannot remember who greeted and helped me this morning around 10:30am, but he was awesome. I walked in with my $549 Dyson Cinetic Big Ball vacuum, which we have been using heavily to for the past two years to pick up all of our Berner's hair. I was using it and suddenly there was a acrid smell and it sounded like the motor was dead. The Dyson repair man confirmed the motor was dead and said they would ship e a brand new one! What a relief and all of this happened in about 5 minutes for $0. read more

My Dyson stick vacuum was acting up. I stopped in and Mark took care of it in a flash. He was nice as pie and very helpful.

These guys are amazing! From their quick responses talking to them on Yelp, to helping me carry my vacuum to and from my car...these guys are so professional and fixed my Dyson so quickly. I was really impressed and they gave me even more faith in an already favorite brand. read more

Drove 60 miles from Colorado Springs to have my broken Dyson DC25 looked at. Talked to Scott. He took the machine right to the back and told me it needed a power cord. He replaced that and completely checked out the vacuum. I was in & out in about 15 minutes. This was the probably the best customer service experience that I have ever had. Thanks to Scott, I am a Dyson customer for life. If you are in Colorado this is the best place to have your Dyson serviced. read more

We have a Dyson Animal vacuum that is a little over 5 years old. It has seen hard duty over that 5 years, and lately has been losing suction power. We took it to the Dyson Service Center. They said it was 11 days past the warranty. You know what that means at most places - tough luck. Not at Dyson! They serviced it FOR FREE while I waited. Now it works like brand new again. You can't beat that for customer service anywhere! read more

I bought a Dyson Ball about three years ago from Costco, a few days ago the brush stopped spinning. We took it apart, clean it but still not working. I went on Dyson site and found that there is a a Dyson Service Center in Centennial close to Park Meadows Mall. We went there on Monday with the warranty and the proof of purchase as is usually required. We found Santos over there who asked us what is the problem with the vacuum, we explained him the issue he took the vacuum and in less than 5 minutes he returned with a new head in place of the one with the broken brush. Santos did a great job, we never had to show him the proof of purchase nor did he charged us for the repair. Awesome service, we will definitely stay with Dyson! read more

I had a Dyson DC Animal vacuum that was about 3 years old. I actually managed to fall on the vacuum breaking the ball part of the vacuum. I knew it was badly damaged but I took it to this service center to see if it could be saved. That part of the vacuum is called the "motor bucket" and replacing it was going to be expensive but could be done for several hundred dollars. When I dropped it off I spoke with Tyler and he warned me it could be an expensive fix. When I returned I spoke with Ed and he explained the repair would be at least $200. But he gave me the option to trade in my destroyed vacuum and they would give me $200 off the new DC Animal 2. That's a lot of money for a vacuum that was basically destroyed. I took them up on their offer and I love the new vacuum, it does everything better than my old one and has at least 1/3 extra suction to help me with my Golden Retriever shedding machine! The level of customer service from both Tyler and Ed and was fantastic! read more

Went in there to have our Animal (about 6 years old) checked out and Mark was great. Check out the suction, said this was one of Dyson's best and that it doesn't need a thing. Didn't try to sell anything, showed me a tip to clean out brush, said the clutch was great. And off I went. Those guys are the best, know their stuff and are as honest as they come. And their pricing is usually pretty great. read more

Tyler was amazing! I spoke with him yesterday on the phone about my vacuum problem. He was patient, clear and helpful. I had to drive at least an hour to get to the store, so I wanted clarity before I went. He was a great problem solver for me. I had ordered my parts from Dyson, but geez it was going to be 2 weeks before I recieved the parts. (They should let Amazon handle it!) I've got cat fur and puke to clean up! Tyler knew exactly what was wrong with my vacuum just by looking at the beater bar. It was a busy Saturday morning and one after the next he patiently and quickly checked people in or magically and quickly had them out the door fixed, often for free and happy. He was the only one in the shop and he even juggled in the phone calls. Fantastic customer service! He had the parts for me on hand and put the parts in for free. He didn't charge me for the parts bc my order for Dyson is pending. He had tried to even cancel the order online and he knew what to do, but the system wouldn't let him. I've loved my DC-17 for 9 years. Best vacuum I've ever had. Well built- not even a belt in that time. I wished Dyson had more stores/service centers and parts available in more areas or in addtional stores. There is only one in Colorado! That's crazy! The company Dyson gets low marks for their slowness on getting parts shipped out. I called to check yesterday on the status. As of today, my payment still hasn't been processed and the parts still haven't been shipped out. It's been 4 business days, 7 days total. They are competing with Amazon in people's minds regarding shipping. Unfortunately, Dyson parts are not available at your local vacuum store. Go to the service center if you can get there! read more

Must have caught them on a bad day. Took my vacuum here because we were having intermittent problems. Of course, it worked in the shop. The agent was rude and condescending and sent us on our way without even investigating what was causing the intermittent problems. I didn't push for him to investigate further because he was so abrasive that I didn't want to engage in an argument or end up paying for really terrible service. Just left being offended and without receiving the help I needed. read more

Dr. fixed my dyson is less than 5 minutes for free. Showed me how to fix it at home if it happens again. He also told me about other products that would work for our home & would work for me if I was considering an upgrade. 100% happy, awesomeness experience. read more

At lunch last month, I noticed a sign being installed for a new Dyson store just north of Park Meadows in the Centennial Promenade. When our 2+ year old vacuum cleaner's beater bar broke over the weekend, I remembered the Dyson sign, and decided to stop in on Monday to purchase a new beater bar and belt. Before ringing me up, the service rep told me that my vacuum model was still under warranty, and that if I wanted to bring my machine to the shop, they could replace the parts at no charge. I dropped my vacuum off the next day during my lunch hour. When I picked it up on my way home from work that same day, they had replaced not only my beater bar, but half a dozen other parts that had seen better days as well. These guys didn't have to tell me about the warranty on my vacuum model - I was prepared to purchase those parts, and nearly did just that online over the weekend. Dyson has always created a quality product, but this store provides GREAT CUSTOMER SERVICE, has exceptional integrity and just earned my business for life! read more

Had an upright Dyson that would suck through the hose but not off the floor. Called up this store. Young man answered, very friendly and helpful. Even offered suggestions of things on the phone to fix the problem. I had already determined what I thought was the cause of the problem and it was something I couldn't fix. Man on the phone said, "Bring it in, we can probably fix it while you wait". Took the vacuum to the store today. Walked in, they took the vacuum to the back, came back a few minutes later and confirmed my suspicions. They said they had to replace a part (turned out to be two parts). He said it would be covered under warranty. They fixed it while I waited and I was out the door. So...how often do you find a business that offers to help you fix it over the phone, does not require an appointment, waits on you the moment you walk it, fixed the problem right then, and doesn't charge you anything? Almost unheard-of these days. This is what is called, "delighting the customer". read more

My vacuum is about 7 years old and the brush stopped turning and it was making an awful grinding noise. I was on the verge of getting a new vacuum, but saw the Dyson sign from the highway. I was really reluctant being it was a corporate repair center, but read a few reviews and decided to check it out. I was pleasantly surprised. Not only did the service guy know immediately what was wrong, he fixed it right there and replaced the brush. This all happened in 10 minutes! On top of that, I only spent $34 instead of the $500 on a new Dyson! Highly, highly recommended! read more

Absolutely awesome experience!!! Went in because the Brush quit turning. The Dyson was under warranty and this guy just rocked! Not only did he replace the belt, but he also replaced the entire brush head assembly and the cyclone and the filter. He basically made the vacuum brand-new and it all this work under warranty. This guy went above and beyond and made sure our Dyson is in tiptop shape! read more

Thank you for the great service!!! Free of charge the nice man fixed my hand held vacuum! So wonderful !!!

Amazing customer service and incredibly fast work. I took my 5 year old vacuum in thinking it was a small issue. Turns out I needed all new duct work. Since my vacuum was under warranty, I didn't pay a dime for the repair... I basically got a new dyson for free. The repair was done in about an hour, I couldn't believe how fast they were!! I would recommend this shop to anyone with a dyson in need of repair. read more

I went there to get my Dyson fixed and the gentleman was so nice!! Replaced my brush at no cost. Probably the best customer service I've received from a retailer in awhile! Great place, you definitely get all you pay for going with a Dyson! read more

Brought in our vacuum thinking it would be a big repairs. Mark met us at the door and within moments moments diagnosed the issue. He fixed the issue and completed an entire health check of the machine. Under the warranty it was all complimentary and only took 10 min or less. Mark and the team at Dyson are professional, knowledgeable, and good folks. read more

Awesome customer service! I've taken my vac here twice and they were super friendly and fast each time! Most of the issues were covered under warranty and the one part that wasn't (hose replacement due to wear and tear) was inexpensive. read more

The upper pull out section of my Dyson Animal Hair jammed. I took it to this store. It was out of warranty, but they repaired it by replacing that section at no charge. Wonderful store and staff. read more

Amazing! I was ready to spend $150 in repairs to fix what has been an awesome vacuum cleaner. The guy at the counter looks at the serial number and says, "You're still under warranty, this repair is taken care of." In disbelief, I asked what he meant. He casually reiterated that there would be no charge. As an added bonus, they had it complete in just about an hour! Dyson's commitment to the customer is a rare find and is what makes life-long customers. Well done! read more

Worst service ever! I love my vacuum and went in to this store to find out why my vacuum was working correctly. The person helping me was extremely condescending- he yanked my filters out and made me feel like an idiot of why I hadn't cleaned my filters in a while. He did not offer any help at all. I asked him if Dyson offers any cleaning or help, he promptly said "if you want to pay $100, or just buy a new vacuum." No other help! So angry and disappointed. read more

What a great customer service experience! I have a 7 yr old dyson that had several issues and dropped by on a Saturday (their busiest day). Armando was amazing. He called me an hour after my drop off and told me that it would be ready for pick up that day. After quoting around $100 for the repair initially, he dropped my price to $49.99 for labor and provided almost $200 worth of brand new parts for FREE! My old beat up dyson runs beautifully and I couldn't be happier!! read more

Very friendly, great service. I love Dyson products and after getting them serviced here, I love the company even more! Great service like this is so rare! read more

I recently visited the Tyson Service Center in Centennial CO to have my Dyson vacuum serviced. The staff were friendly, efficient, and best of all they helped me immediately with my questIons and problem. I left with my vacuum cleaner in A-1 shape. I can't say enough about the professional quality of the help I received. I will always go back to them when I need help with my vacuum cleaner and I would recommend them without hesitation to my friends. read more

Diagnosed and resolved (broken brush head) my vacuum issue in under 30mins free of charge. The two gentlemen provided informative usage instructions as well as options I did not know Dyson provided. You know you can upgrade your vacuum cleaner for a new model. read more

I was given a Dyson by a co-worker. I took it into the Dyson store to get a break down on how to maintenance it. Mark was WONDERFUL! He replaced some parts that were old and worn, and walked me through how to keep my Dyson running for years. ALL FOR FREE! Thank you! Exactly the way a service center should be run. read more

My Dyson wasn't feeling well, starting clogging up and spitting up. I found this place on Yelp and was impressed. Great attentive service. They fixed my guy right up. I love my Dyson and was not ready to spend money on a new one. HIGHLY recommend seeing them before deciding on a new one. read more

These guys know how to keep a girl happy :-) I brought in my cordless Dyson vac for service, hoping it could be repaired. The battery had died for one reason or another, and the cleaner head was old and didn't push smoothly anymore. John had me in and out of there in under 5 minutes with a brand-new battery and new cleaner head AT NO CHARGE, even though my vac was "probably" out of warranty. He was incredibly gracious and totally made my day. Can't recommend these guys highly enough. I'll never buy anything but a Dyson, and I'll always take it to John and Co. at this shop. Great experience. read more

The brush head on my 4-5 year old DC23 was barely rotating so I decided to bring it into the shop to have them assess it and get it fixed. Scott, the associate working at the time knew exactly what the issue was and showed me why it wasn't working as well anymore. A minute later he came out with an entire new head assembly and lo-and-behold the problem was fixed. All of this came at no charge whatsoever for a vacuum several years old. This exceeded my expectations and brought my vacuum back to life again! read more

The customer service provided by Mark was top notch. Can't tell you how relieved I was with how quick and easy everything was with service for our Dyson Supersonic. Highly recommend this place. Will keep buying Dyson if this is the type of support they provide. read more

My Dyson DC25 has had a few broken parts for a while now. I finally got tired of it and went searching for a place to have it repaired. I decided to use the Dyson Service Center and thank goodness I did! Not only did they repair my vacuum the same day, but they were able to tell me it was still under warranty and honor that without me digging out the old receipt. Both guys I talked to were very helpful and friendly. I have taken it in twice in 2 weeks and am so glad I found this place! The repairs have been done thoroughly and with authentic Dyson parts. Perfect. read more