Been wanting solar ever since buying my home. I was referred to SunPower by and friend and got into contact with Justin Orban, a SunPower consultant. He was very easy to talk to and work with to get the right amount of solar panels for our home. During the installation process, any time I had questions or concerns, all I had to do was give him a phone call and he made sure we were taken care of. The team of installers came out the day of the install, we're very attentive, respectful and installed everything they needed to within a days time. We couldn't be happier. Thanks SunPower and thanks Justin for our amazing system! read more

I have had multiple problems with my panels and the panel box itself. Every time there is a problem, i try to reach out and get help and fix the problems and everyone i speak to after being on hold for at least 10 minutes, never really helps. Im always told they will do their best and try to get someone on the phone or out to my house to resolve the problem. Im also always told I will get a call back for the situation, and I'm never contacted and to this day my problem still isn't fixed. My power box is over heating and I can never get ahold of anyone let alone getting the problem fixed. If you're looking for a solar company, do not go with Sun power, the customer service is just terrible. read more

We have been having issues with our Solar for the past year. It will all of a sudden stop producing solar. My husband has been on countless calls and still no resolve. Sun power has now told my husband that he needs to be taken care of by a 3rd party and has been on hold and multiple calls for hours. He was told on 3 occasions that he would receive a call back same day, never happened. My husband has been taking his entire lunch hour trying to get a resolve. He finally got in touch with someone and they told him he will be Charged $250 for someone to come take a look at the solar. We have had nothing but issues with our sunpower system and it makes me sick to my stomach to see so many of our neighbors having the same issues. Very disappointing and frustrating and we wish we could get a reliable system for our solar since we rely on this and pay for this service! Fix what ever is broken Su read more

Ashlee from Hooked on Solar was knowledgeable, always available, fun and professional. I was very pleased with my experience from the start to finish. I truly had a wonderful experience! read more

The rep came to our home to give us a bid and answer questions. He didn't do any survey of our home but based the bid on "his experience." He was a young kid FYI. He never checked the equipment or panels. I asked for a cash bid as well as financing. I received two bids: one with a high rate with a financed amount then one with low rate and a financed amount that was $10,000 more. So...this means the cost of the system is based on your interest rate??!! It appears to be tax fraud as the tax credit was based on the amount financed and not the actual cost. I emailed that I wanted the cash cost of the system and haven't heard a word. So sad that I wasted my time. read more

Worst customer service I've seen in awhile! I purchased a home with solar mounted on the roof. A leak developed directly under the solar posts and is continuing to get worse. Hooked on solar came out once, looked at it, and claimed it wasn't caused by their work. Now they have been ignoring my calls and emails. It's clear that once they get their money from you, you're dead to them. I would not recommend them because they don't support you when it matters! read more

Wort experience ever. Was exited about solar . Installed December last year. Finally turned on 1 week ago . Worked 1 day and now have to wait 3-5 business days for them to call me and schedule a tech to come out after spending hrs on phone trouble shooting system.at this point don't know if even safe. Wish I hadn't and at what point is it breach of contract....? read more

These guys do a wonderful job and I have saved thousands of dollars using their solar system to power my ranch. Justin Orban set it up perfectly and these guys went out of their way to make things work as I desired. I would highly recommend this company for your solar and backup battery needs. Just give Justin a call and he will take care of you. read more

The folks at SunPower are totally awesome- Ashee has been so helpful, prompt responses, totally professional and on target. The installation was great-neat and clean for the power walls. Jobsite left spotless. Super company to have a relation with. Many thanks to the total team. Jerry and Barbara L. read more

Justin Orban and Juan Ochoa deserve 6 stars! Even though my system is five years old these gentlemen continue to serve and treat me as a valued customer. I had questions about my inverter and got immediate call backs. If you are going to buy a solar electric system be sure the company you select is there to serve and support you AFTER the sale. Hooked on Solar has been superb -- one of the best decisions I've ever made! Thank you Justin and Juan! read more

After waiting far too long, we finally made the leap! Our rep - Lisa Huse was amazing! She was careful to explain everything we needed to know, educated us on the ins-and-outs of the system, designed said system to meet our needs, and guided the project along to it's finish. Install was quick and professional, with the crew only needing a half-day to install it. Permits were pulled and inspection revealed no issues of any kind! Now we have a system we are happy with, and have already saved a ton of money on our electric bill. If you have even thought about going solar - Call Lisa and she'll get you set up right. read more

Our solar was installed 3/9/22 and worked for 3 weeks, now says not communicating properly so we see 0 kwh for home consumption, solar production or net grid usage. The green light on the inverter or hub is not lit, have reset the breakers etc and still not working . I have called several times and they just send me a pdf file showing me how to reset breakers which has been done. It has never worked off my home wifi and I demanded they send a tech out and was told it could be 10 days or longer depending on how many cases the tech has. I'm sure the hub is defective and wonder how many weeks or months it will take to get a new one. I'm sorry I signed up with this company so buyer beware! : ( read more

Nicole was awesome in every way possible. She was very knowledgeable and helpful. In addition she was very professional and kind through the whole process. She was more concerned to answer my questions and assist than making a sale. The reality was I had done a lot of research about solar and different options and pricing. Right before I was about to move forward with a different company l was recommended by a colleague to work with Nicole. She impressed me and provided an even better experience and better product than the competition. The cost was higher than her competitor but for the quality of the product and the level of service Nicole provided I am very satisfied with my decision to move forward with Nicole and Hooked On Solar. read more

Worst customer service, with an owner that apparently does not care when a customer is having real issues. Pray you have no issues with your system, otherwise you will be left in the dark and ignored while they still collect your hard earned dollar. Our installation had a failure the minute it was turned on, but this was not discovered until 5 years into our lease! We are only asking to be reimbursed for the portion of the system that was not working for that period of time, but we can not get the owner Chad to return our calls in spite of almost daily calls to customer service. We have been strung along since September, being told by customer service reps that they are working on our reimbursement, but it is now May and we still have no resolution, and no one communicating their intentions, very frustrating. read more

If you are thinking about getting solar, look no further than Hooked on Solar. From my first appointment online to the quality check after install, all bases were covered. Lisa McNeil has been phenomenal through the whole process, responding in a timely manner and addressing all my concerns thoroughly. I really like how all their panels are made in America, and that everything is in house, from consult to install to warranty to repair. No 3rd party anything and that speaks volumes to me. Thank you Hooked on Solar!! You guys are the best! read more

Super reliable company. Great customer service from both the sales reps and customer service team. A product that will last for decades. Highly recommend! read more

Never imagined that I would ever go with the Solar route for my home. I was referred to Nicole by a friend of mine. She has been very helpful throughout the whole process and showed me everything I need to know about going solar. She gives good recommendation on which type of panels you should get for your particular home. I couldn't be more pleased and happy with her guidance. I would recommend Nicole to anyone thinking about going solar with Sunpower. You will never go wrong when you have Nicole along your side. read more

We worked with Justin Orbin to design our solar system. He was a great help and answered all our questions and concerns. Very easy to work with. 5 Stars. read more

Outstanding job by Justin Orban and the SunPower Solar team.  I researched for the last six months about taking the plunge into solar and in every documented case, SunPower was always highlighted as the industry standard for their panels, installation process and equipment. From the minute we first met with Justin, through post installation, he and the SunPower team kept us informed at every step via emails and phone calls. Installation day even came sooner than planned, the crew were professional and they even took the time to trim a piece of wood and remounted my ladder where I had removed it the day prior to make room for the install. Two days later, they were there to inspect and commission the system, hook up my online monitoring app and less than a week later, we were cleared to sell power back to PG&E. If you're in the market for solar, do your research and you'll quickly see that SunPower is the best, then call Justin Orban at 530-401-2597 and start saving money on electric bills instead of giving money to PG&E every month. read more

Great experience with Justin Orban and Martin Singh. We were referred to Sunpower by a friend who got panels installed earlier this year, and they could not say enough good things about the company, and we're passing off the same message on this review. Justin was super easy to work with to get all the paperwork done and ensure we were making the right choices for our needs both now and a few years into the future. Our install was a bit delayed due to COVID, but Justin and Martin were on top of it, and kept us updated every step of the way. The day-of install was completed professionally and I appreciated the crew only coming into our house / attic once or twice when really needed (due to COVID considerations). The final walk through and system activation crew member was also super nice and easy to work with, and put up our bird protectors in 100 degree, which was super appreciated. Thanks Sunpower! Mike, EDH read more

Justin did a great job walking us through the process; from design to scheduling, financing and inspections, and everything in between. He's been available to answer all questions and we couldn't be happier with the finished product! Hooked on Solar was a great company to work with! read more

Claudette was great. Kept the solar schpeel easy to follow. Showed me the savings and it all made sense. Super low financing was the final appeal. Installers were great. They used their experience to make some on the job changes to the placement of the panels so they work well and look good. Highly recommend Claudette Greene. read more

After years of thinking about Solar We finally had SunPower by Hooked on Solar install a system. After talking to several neighbors, I was told to look into a SunPower system. After discussing options with Justin Orban I was convinced. He explained the entire process and answered all of my questions with detailed explanations. The installation crew were very professional and completed the installation in a day. I highly recommend SunPower by Hooked on Solar if you are looking for a great installation with the newest panels and design. read more

Please please please avoid them. My $42k system was installed 1 year ago and as of today i have not yet seen the effect on my PGE bill. I have repeatedly tried reaching out but they did not even have the courtesy to reply back to my email as well. In the first place they connected the system to the incorrect meter. Secondly when we found out and informed them they did not even bother to go and check what and why this happened. As of the last few months even in the sunpower app I do not see how much power is being generated. They do not seem to care about their customers. read more

We have had nothing but issues with this company. For 2 years now we have been fighting with them to get the solar to actually work. They didn't install it correctly to begin with, then the wiring was an issue. Their monitoring app hardly ever works. Now our system is down and we can't get anyone to pick up a phone when we call their "customer service" line. We waited for almost 2 hours last night and it's was over an hour this morning. We finally talked to someone only to see that they have removed our solar system from our account. So we have been getting no credit for our solar. Run away as fast as you can from this solar company. read more

Update: Since my earlier review, the company V.P. reached out and gave our project direct attention. He visited to personally reassure us that our experience mattered to them, and then followed up to make sure that from that point on, our project would proceed as quickly as possible. It was handled the best way it could be at that point, our problems have been resolved, and our system is finished. read more

I have tried several times to get them to call me to review my solar report to see if it's working correctly and producing as it should. No one from SunPower is following up with me which is par for the course as well as Hooked on solar who sold me the solution over 5 years ago. read more

My project is still going on, writing this to record the progress. I started my solar research in May. There are a lot of great companies and hooken on solar is not super outstanding in review. We picked hooken on because they offer reasonable price on a premium brand and as it is an authorized dealer of sunpower, we think we would have some backup if anything happens to the dealer. The sales rep was good at explaining and responsive to our questions and requests. After the first proposal was made, we asked to make a change to some panel location. It was promptly done. After the site survey, we paid the down and waited for work permit application. We waited until early July and no update was received. I pinged the sales rep a couple of days and no response. I called the office and the lady at phone said they would get back to us. No update for another week. Finally, a person called to schedule the installation. I think it probably had nothing to do with my request for . I was assigned a project manager. The project was scheduled to start from 10am-noon and I was told they might come earlier . The team arrived at 12:15pm. They thought their manager had called to inform me of the late arrival. But it didn't happen. That's fine. The team was polite and nice. After they punched a few holes on my roof, I realized that the location was not the one I specified. And actually they was following the old proposal. They had to patch the hole and installed at new location. The installer said he would send a photo of the patch but he forgot. They told me they had to cut down the power for 6 hours to upgrade the electric panel. I was not told of the lengthy shut-down before. It was a weekday and we needed the wifi to WFH, so it was not possible. We prefer to do it over weekend and they said someone would call to schedule. No one has ever called. But the installer showed up at about 10:15 am in the morning on Sat. It took about 6 hours for the work. The lengthy shutdown was painful as our mobile reception was bad. The team took an about 1.5 hour off at around lunch time. I understand everyone needs to eat, but it would be much better if they can schedule the whole work before or after lunch time, they would significantly reduce the hassle. I had to take off before they finished the work. After I got home, I found that all the GFCI power outlets in the kitchen stopped working. That was painful as we could not run any small appliance in the kitchen. I texted/email the project manager. No reply over weekend. I got a response on Monday 6am. The project manager said he was not may assigned manager and forwarded my email to the "new" one. It is Mon 11:20 am and I am still waiting for response from the "new" project manager. Hope they can have this resolved asap. read more

When I looked into solar for my home, Hooked on Solar came up as one of the best local installers in a crowded field of companies looking to get my business. After requesting info from them through SunPower, I was contacted by Michael Blase. Michael spent a considerable amount of time with me getting a thorough understanding of my current and future electrical needs. He provided several proposed alternatives and answered all of my questions. I looked at 3 other potential installers and chose Hooke on Solar for their reputation, the SunPower product offering and Because of the experience I had with Michael. Hooked on Solar has delivered the system expertly and has handled all of the permitting and rebate applications. Overall, I cannot imagine the project going any better than it has. read more

My sales rep Justin Orban was fantastic to work with. He scheduled a Zoom meeting with me and went over everything. He did a lot of explaining of how the panels work and the Sunpower 25 year warranty for everything including the workmanship for mounting the racks to the roof. Only thing that was a 10 year warranty was the monitoring system. The permitting process took awhile but as soon as the permit was approved, the system was installed within 2 weeks, final inspection 1 week later and PG&E completed the interconnect within 21 days. System is very efficient and generating a lot of power. The monitoring app allows for individual panel monitoring as well since the system uses micro inverters. read more

Ashlee, our Sunpower rep was great. Extremely responsive and took care of all of our needs. I would highly recommend her and Sunpower!

I'm going on 4 months to get my system fixed. Two different techs say I have bad micro inverters. Sun power says Hooked on Solar has the parts since June 1st. Alexis in customer service hasn't returned any of my calls. I can't recommend Hooked on Solar based on my experience. Jordyn, please read the 3rd sentence again. Hooked on Solar has had the micro inverters since June 1. I got this information from Sun Power. read more

I had an 8kW system installed a few months ago by Hooked on Solar. The system has produced well since it was turned on, and I am very happy that I have a 25 year warranty and a quality system for my home. Special thanks to my sales rep Michael Blase, who was responsive throughout and helped talk me through decisions on the system. I could be totally open and transparent with him, and he helped address any concerns. Jesus of the install crew, and Alfredo on the electrical side also were top notch and listened to my concerns and acted on them. The install crew in particular were extremely courteous and professional. They found broken tiles during install and went out of their way to replace them with good tiles as they moved tiles to install the solar flashing panels. I've not been up there to inspect, but from what they explained to me, my roof is left in better condition than it was before. There were a few hiccups along the way, however I've found that Hooked on Solar have quickly responded to concerns, and ultimately these hiccups (monitoring system only) were resolved and did not affect my solar production. My advice, no matter which company you choose, is to study the design well in advance of the company arriving to do the install, so you are not caught trying to understand it all while they are doing the install. This is a major project. Overall I'd choose Hooked On Solar again as they stand behind their work, and you do end up with a superior system, performance, and warranty. You get what you pay for. read more

After writing my negative Yelp review, the company responded quickly in resolving my situation. They fixed the solar loan problem within a day, the manager called me to make sure I was satisfied, and the solar salesperson Brian Pease helped to expedite my installation. I have mixed feelings about them because their improved service only came after my review. I had reached out many times to them before and did not get the same level of service as my public review. Full disclosure, they also asked me to revise my review. In the end I was satisfied with the end result. Juan's installation crew was excellent. They were transparent about what needed to be done, worked efficiently, kept the site clean, consulted me about aesthetics before making decisions, put the conduit in an inconspicuous place, and painted the conduit to match the house. Michael, the tech guy, who did the inspection was also excellent. He explained everything he was doing, gave me good advice on making sure my system was up and running to my satisfaction before signing off on anything. They got me up and running with PG&E relatively quickly. My situation with the duplex was slightly unique, which is why they ran into issues. I still think they could have been more transparent and expeditious in working with me. Also, I wish I didn't have to write a negative Yelp review to get quality service, but in the end they delivered. read more

I bought a 10kW system from these guys and I am very sorry I chose them. Salesman was great. Installation was sloppy and the wiring was 'dangerous' according to the Oakland City inspector who came out on a different project. When I got them to send an electrician out to correct the problem, he wired it wrong and now half the system does not work. I did not find out for 2 weeks. Now I am finding out just how bad the support is. They told me I would have to wait 24 hours after a 'reset' before they could schedule a site visit. It is clear the electrician broke the system but that is just their policy, and they would not make an exception. Now, after the 24- hour period, they are telling me it will take another 3-5 business days until they will schedule the repair. Longest days of the year right now and I will be at half production for a month! I doubt any of the electricians are licensed at Hooked on Solar. They do not seem to know the building codes. read more

Hey everyone! If you are considering going Solar, consider SunPower by Hooked on Solar. They do have the best panel out there and they were great from the beginning of negotiations to activation! Lisa House was my rep. She is friendly, personable and professional. She stayed on top of it all the way through, getting me answers and checking back with me to insure I was satisfied with the process. I was told not to expect an install until after the first of 2020 as the rainy season could delay the process as well as PG&Es outages. I was pleasantly surprised that the process proceeded like clockwork! The different stages progressed quickly and as promised with each contact that made appointments and installation. Once my system was installed, I was activated and notified I was on line within seven days! I say, do your research. You will find they have the best product out there and for me, the best price. As with ALL companies things can change, but I say you will find a stellar product Hooked on Solar offers. I do not believe That will change! I purchased my system but they also have other options. Mention my name when contacting them and we can both receive incentives, if you do choose to go with them. I couldn't have asked for a smoother or better experience! Thank you Hooked on Solar Team!! read more

Amazing experience from start to finish! Getting a quote was easy and Ashlee walked me through everything I needed to know! Once our design was ready, setting up install was a breeze and the installers were amazing! The monitoring system gives a ton of great info and our solar is kicking butt! Just had our annual true up in Feb, and the utility company actually owed us! I highly recommend Solar through Ashlee and this company. read more

Michael Blase from Hooked on Solar has been great support to us guiding us from planning, design, all the way to follow-up post installation. We are very very happy and satisfied by his support and he has exceeded our expectations with his support. Hooked on Solar is a great team and SunPower is also a very good product way less number of panels compared to Tesla solar and other vendors. Great Job!!! and Thank You!!! read more

Update: My concerns were addressed. I don't like writing negative reviews to get things addressed, because I believe that we are all professionals and should jointly be able to resolve issues. There are about three "companies/teams" you work with - SunPower (product), the Solar Billing Review Team (Sales), and Hooked on Solar (install). Product SunPower - excellent. Sleek modern design, looks very nice on roof. Solar Billing Review Team - Jon. Knew the SunPower product and was able to answer all of our questions. He was the first and last point of contact, was a constant source of helpfulness and superb customer service throughout the entire process. Hooked On Solar - this team needs restructuring/guidance. They schedule things but don't explain the process or what is happening. Customer exposure is mainly with this company because you have the customer service reps on the phone, the electricians, the installers, and the tech who reviews the app with the customer meets with the County/City for final inspection. My husband and I paid a lot of money (at least a new car) for our panels. I expect the customer service experience to be ironed out and superior when you are dealing with that type of money, and until I wrote my review the customer service by the Hooked On Solar office was lacking. ------------------------------------- I essentially became the project manager for getting the work installed, which is ridiculous because that is what you are paying Hooked on Solar to do. The initial Hooked on Solar representative Pam that called me for scheduling never knew what she was talking about and would mix me up with other customers. Unfortunately the work got rescheduled twice, however the reschedule dates both times were a month later, from an initial October install date, which then got pushed to mid November, and finally mid December. The scheduling should be prioritized differently, for example when we had a new roof installed, it was a first in line scenario, and we were notified that if there was a delay with a previous client (i.e. weather, inspections, etc) that it would then delay our start date respectively. When I would try to clarify with Pam what was occurring for the dates that work was scheduled this would mix her up. It was very frustrating when the electricians that came out to do the electric panel upgrade were not accompanied by the solar install team. It was more frustrating when I called the customer service line to inquire about the panel install, and they said "oh yes that needs to be scheduled." My mind was blown, because if I had not called - when would it had been scheduled? The electricians on staff were all professional, however some of the installers were not, and smoked on site. This was annoying because I had to leave my garage open for the electricians to do their install, and then my garage smelled like cigarette smoke. Damage occurred when the electric panel was upgraded - stucco around the panel, as well as drywall in the house. I was assured by both the electricians and the Hooked on Solar Customer Service Center that a repair person would come and address this when the solar panels were installed on the roof, and then that got moved to the next day when the tech would come out to meet with the County, which then never occurred. I'm 9 months pregnant so I don't have the flexibility with time anymore. While I understand that damage can happen, the lack of responsiveness in regards to when this was going to be fixed was ridiculous. The drywall damage caused the humidity in our house to significantly increase so we had to rent a dehumidifier (something we weren't planning on doing). I was initially patient with the expected fix date (one week from damage date - it was to coincide with the install of the panels), however when the repair person didn't show up, and when I called the customer service line and they reported back that it wasn't a confirmed date, but rather a request - I asked why that wasn't relayed to me?! One other thing that no one bother to tell me until the day of was the County inspector would need to come into my home to check my smoke detectors and carbon monoxide, or that the inspector could fail us because the stucco had not been repaired it frustrated me, because this was a risk that the company took with my time. I have only had the forced flexibility to work with Hooked on Solar because my maternity leave started (although I do have multiple doctors appointments that I have had to reschedule/work around), if I was still working full time, the amount of time I would have had to take off would have been unacceptable. Overall, the main office is failing and puts their on site staff in an awkward position, because no one is running the show and this is extremely frustrating as the customer. Also, no one is willing to go beyond their job scope, and tries to pass you off to the next person without providing you any contact information. read more

Hooked on Solar was excellent to work with on our recent solar project for our home. I worked with Brian Pease, Brian was very professional and gave us excellent follow up. We are very happy with our system and would highly recommend them! Jody read more