We are VERY pleased with Hooked on Solar and the equipment they installed! I have never dealt with a company that was so pleasant to work with. Everything was done when we were told it would be done. The whole installation including 21 solar panels plus having to install a new electrical main panel was done in a timely manner! Each employee that we had contact with was very professional, knowledgeable, and extremely courteous. Doug, Fernando his team of electricians, and Michael, who handled the inspection were all very easy to work with, and the type of persons that you would want to work on a job at your home. The job was done in the middle of our house being remodeled, which could have complicated things, but they worked with and around the remodelers, (who by the way were not always the easiest to work with), and completed the project without a hitch! It is so nice to know that we have a top-of-the-line solar system now and watching the meter feeding power back to the grid is fun (LOL) The only negative thing is that the Tesla batteries were not available to install due to a backlog caused by the Covid thing. Bear in mind this was not Hooked on Solar's fault and was beyond their control. Bottom line, this is your very best option for having a solar system for your home. read more

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We worked with their electricians and panel installers over a period of 2 weeks. We found them to be extremely competent, careful and thoughtful throughout the entire process. The system has been functioning flawlessly for over a year. We highly recommend them! read more

Justin Orban was a great help through the development process and helped me understand everything clearly. As a result I could see this was a great lingerie term investment! read more

I've had my panels for almost five years now and I'm still happy with my decision. Before I decided to go with Hooked on Solar, I did some homework on other brands of solar panels. In the end knew I wanted Sunpower Panels. It was just a matter of who will install them for me; I'm glad I chose Hooked on Solar. Micheal Blase is the solar consultant who helped answer all of my questions and concerns. I recently inquired about adding batteries to my system and til this day, he is still very helpful and informative. read more

We had our micro inverters replaced in December 2023 and a surge protector put on the system. In July 2024 we noticed 12/28 panels stopped working. Sun Power directed us to call Hooked on Solar to fix them. We called on July 22nd and they said a work ticket was created. We have been ghosted ever since. We leave message after message, call, email everything and no one has helped or returned our calls. Meanwhile we are paying more with PG&E while we wait. Very frustrating and disappointing. read more

Hello Chad & Hooked on Solar Team!!! I just wanted to write you this note to let you know what a terrific team you have. Especially Roy and Brianna. Both of them are very professional, exceedingly talented, respond instantly to comms from me, patiently answered all of my questions and delivered on their promises. My first installation had some issues. I complained and you sent a 2nd crew to reinstall everything. You made it right. The do-over was terrific. Props to Jeff and Roy for a very nice, clean, installation. Thank you for that. Since then, the process to get permitted, all approved from PG&E plus the county of Lake, all smooth. Everything works great and I just got my SGIP rebate check for $13,200.00 as promised and within the expected time window. Another smooth process thanks to your SGIP team and NEM team. Again, I could not be happier. Thank you so much. I will use Hooked on Solar when I upgrade my system ahead of an EV purchase. Sincerely, A Very Happy Customer, Paul & Izabela Hidden Valley Lake, CA read more

STAY AWAY. Worst experience ever. Inspection failed 3 TIMES due to basic not to code mistakes! Some major mistakes that Jeff (VP of operation), justified as "speed bumps" like it's "normal" to run through those issues...but not knowing and not installing according to National Electric Code is being INCOMPETENT! System was rejected for wrong clamps being installed, then the EV outlet cable was missing a conduit, and finally, the last straw, the EV outlet metal box was NOT connected to the GROUND!!!! Absolutely horrible communication from the staff beside Justin Orban, who not only facilitated the design process, but also helped us reaching out to employees internally to get answers on our issues when others were unresponsive (I'm saving your name, but you will recognize yourself...). Other issues we encountered: - The crew who came installing the system....did NOT follow the original approved permit design, therefore, all the drawings needed to be re-submitted and re-approved. - The EV breaker was approved to be installed outside. They couldn't find a breaker to fit in the main panel, thus, breaker needed to be installed inside, which triggered ANOTHER permit amendment/approval. Yes, at the end of the day, the system works.....after 5-6 months of brain damage but I do NOT recommend anyone to work with Hooked on Solar. read more

update. calling the sales team which was great. they helped me get the service. battery is up and running thank you Michael sales v service. still waiting to see if the sales team can help. been without battery almost three months read more

Very satisfied with final install, system performance and guidance Hooked on Solar and Ashlee provided throughout the process, which ended up saving a significant amount compared to others we had bid on the project. Thanks to SunPower and Hooked on Solar! Haven't had a PG&E bill in 6 months. read more

I had my system installed 18months ago. I'm happy with the system and installation, however the service is nonexistent. I live on a golf course, one of my panels was damaged by a golf ball. I made three attempts to call for service so I could get an estimate on a replacement panel. No one answers the phone when you press for service, so I pressed #1 for new customer and of course got an answer. I explained what I needed, and the operator said she sent a message to the service department, and she gave me the direct number. I waited a week and got no call. I have since called the direct service number and left messages yet still no return call. read more

Like so many of us, I had explored solar for many years. I've had people on the phone and I've had people come to the house. Some seemed good, others were clearly just interested in a sale. I'm glad I waited and I'm happy with my decision to go with SunPower by Hooked on Solar. Panel quality, inverter quality and type, and company backing made me think SunPower was the best choice. Having an inverter on each panel if brilliant. While SunPower has started doing some installations, I like the security of a company that is focused on installation and support. Justin Orban, with Hooked on Solar, was fantastic to speak with from the beginning and he continues to patiently guide me through how to handle the first year tax rebate and assessment of my system. There were some options that I'm sure would have made them more money, but he recommended against in my situation. I was impressed with his knowledge, his communication, his kindness, and his integrity. This has continued to be the case for nearly a year. i have been so happy with him that I sent my nephew, a smart business guy, to him and he is signed up for installation. I was a bit concerned that Justin and Hooked on Solar are 1 1/2 away, but that has made no difference at all. Every step, from design to installation to support, has been without problems. I should add that they have a nice efficiency tracking app and very modern web presence and form processing. What else? The system is working well and the panels, while not that visible, look good. The global situation validates that it is certainly time to go solar. I hope more people do. Good luck! read more

Beware SunPower is prompt in installing equipment. Then the nightmare begins. We have waited for months to have the job released to PGE. In the mean time we have had 29 days above 100 and a power outage. Also during this time, the battery pulls energy for no known reason. So our bill is now higher than ever. read more

I spoke with their consultant a few days ago. He provided me with some very useful information and I really appreciate it. However, at the end, when I requested him to send me the proposal so that I can analyze and compare it with other proposals I had, he got upset. He was forcing me to sign the paperwork while we were talking and said that I have 7 days to cancel it. I said I am not comfortable signing it today as I need some time to do my research. To which he asked me: 1. What will you do in two days? Will you sit on the proposal or what? 2. If you have any concerns, I can resolve them right now to which I said I just need some space and time and I will get back to you in 2-3 days. To which he said, well, I am busy, let's use this time and do the paperwork right now. I requested him at least 5 times to send me the proposal, but he kept asking me why, why, why...... why not sign right now... I have never worked with any company/contractor that is so forceful. Basically, he forced me to sign the paperwork on the spot to an extent that I really got upset and angry. His proposal was better than the other two I had, but given all these, I am uncomfortable working with this company. Later I sent an email to the person who called me the first time, but I didn't receive any response. read more

Incompetent person (Art) working for this company does not follow through on what he say. He's lie after lie. Be careful when you sign a contract with sunpower One other thing if you still decide to go with this company get everything in writing read more

We had 2 Tesla Power Walls installed and the service was great . The installers worked well with the county inspection department and the sales representative Michael Blase was responsive and helpful throughout the whole process. read more

I signed a contract for batteries in April of 2020 and was told that they would be installed when we needed them in Feb 2021. It is now July and nothing. They answer the phone for sales but not not option 2 for customers that have not yet been installed. It is hard to get a straight answer, one month it will be 6 weeks out and then after 6 weeks, it is two more months! The sales person was great but the follow through has been horrible. read more

I had an amazing experience with the purchase of my solar panels. Michael Blase assisted me in explaining my options and all of my questions in full. Thru out the whole process, I was always being communicated and any questions and comments I had was immediately addressed. read more

So after my last review Hooked on Solar really stepped it up, and has 1) fixed all my issues, and 2) has gone above and beyond in researching any questions I have around my production. Many thanks to Roger Stephens and his team for tackling my issues, and being very easy to get a hold of and prompting answering my questions. In particular, my system was producing soooo well in the summer months (seriously overproducing and I was very happy about that!) that when we got to fall (my first fall with the system in place) I didn't realize how quickly the production would change. I was convinced that there must be an issue with the production but they thoroughly researched it and came back with numbers to show that I was producing more than expected for that month. I had forgotten how much lower the fall and winter production is supposed to be. They also sorted out the issues with the system switching back and forth to battery. I also went through my first blackout during a high wind event (you know, the winds that cause the big wildfires we are having) and everything worked PERFECLY. I will also give them credit for taking care of this during the pandemic which I'm sure impacts their operations like it does for most businesses. So all in all, while we did have a rocky start, I am happy with where we ended up, and in particular that my system is producing so well :) read more

Our experience with Hooked on Solar has been fantastic. Claudette Green walked us through the entire process and explained options and how everything would go. From scheduling through installation, we really couldn't have asked for a better experience. Thanks, Claudette for making Hooked on Solar an easy decision. read more

We had our solar system installed a year ago and are very happy with the entire process from day 1 thanks to Claudette. She provided us with great customer service and Answered all questions we had in a timely manner. She always has an upbeat personality and made us feel like family. To this day she is still assisting us with issues or questions we have. Thank you Claudette! W read more

Thank you Brian Pease for finally getting us to pull the trigger on our solar project and thank you for taking the time to come to the project as install was happening. To Steve & his install crew and finding the blue smurf tube and to Lowell ans his co worker for getting the very last detail of the pigeon bird guard up .... I'm sure the pigeons are happy ! Brian and all the install team were amazing Easy to talk with, open ears to listen and knowledgeable to explain all questions. Sorry PG&E Thank you Hooked on Solar / Sunpower Tim Hoey & Melton Castro read more

The recently installed SunVault battery on my house needed to be moved to another location at my house due to power-inverter buzzing noise at night just outside a bedroom. The SunPower project manager, Rodney, was friendly and responsive to my request and promptly had Roy's battery crew return to make the battery move. The SunPower electricians moved the SunVault, made the necessary conduit and re-wiring changes, and had the system back in operation within 4 hours without any issues. I really appreciate the professional, customer-centric response of SunPower, and the quick feedback on all operations by Danielle and Justin. read more

Michael Blase and team were great! Installed the right amount of panels for my 3 bedroom house in Lincoln. Reasonably priced and friendly service throughout the process! will be returning when I need more panels! Thank you! read more

We've had our solar system from Justin at Hooked On Solar for seven years, it has operated flawlessly . Design and installation were very professional. Great company and great product thanks Justin read more

Hooked On Solar hooked up a residential solar system to an old electrical system at my house for a cost of $21,875. I also financed a battery system with Hooked on Solar, the two transactions separated only because Hooked On Solar forgot to include the battery in the originally financed package. Hooked on Solar installed my solar panels and battery system sometime in 2021. I noticed that in June 2022, the system performance was in decline. In January 2023, hooked on solar turned off my solar system entirely with no explanation. I contacted Hooked On Solar multiple times thruout the year, only to find out that the system was not green lighted by PGE after the solar panels were installed. I had an electrician do an all around upgrade of my electrical system in which the hub was moved away from the gas meter. Hooked On Solar then sent an addition invoice for $2700 for "Labor and Parts for moving loads back to hub+" in November 2023, and then asked me to get my electrician to give a competing quote. My Electrician complained that this was a service gap that Hooked On Solar had created and they need Hooked On Solar to finish the job before they come in again. I complained to Hooked On Solar that as State Licensed Contractors, they should not have proceeded with the original hook up to a non compliant system, and that this second invoice to "move loads back to hub" is a cost that I am only comfortable paying upto 50%, because Hooked On Solar made the problem worse by not inspecting the permitability of the system they were hooking into in the first place. System has been off since January 2023. I paid more than $30k for the solar panels plus battery, and have not had normal use of the system since June 2022. read more

SunPower prices are very competitive Our sales person, Claudette had a good understanding of solar placement, PG&E constant changes and rebates that where available to us. The installers where very respectful of our property and answered all our questions. Brianna was helpful with scheduling and contact question. The app is very easy to use and we are very happy with the end results! read more

After several years of research been dealing with many different solar companies and just not really being too impressed and being very gun shy to do solar for my own personal reasons. We finally found Hooked On Solar. We got a hold of Joel he what's our first point of contact and that was a pleasant experience right off the bat. He scheduled all appointments around our schedule. We met with him via zoom on a Saturday. He explained everything in great detail and answered all of our additional questions that we had subsequent from our meeting. He helped us through the whole process picking out what we're best for our needs. We still had some questions regarding contractors license and such and as we were doing our due diligence. I went to reach out to the owner Chad, this was on a Saturday late afternoon he answered his private cell phone, answer all of my questions and I just found that to be really a great way to run a company. It was very reassuring that he didn't act like we were interrupting him. He answered all of our questions that was very impressive. That is what did it for us when Chad answered the phone and his whole attitude towards our phone conversation was what really made us feel at ease. Then to go even further all of his crew from beginning to end have been amazing! Danielle she called made appointments set things up constantly fielding questions from me and my husband we really just have had a lot of questions. Rodney the project manager set everything up seamlessly. Nick set up our appointments timely if something couldn't be done he communicated why, then followed up when he said he was going to follow up making sure the project was done when we wanted it to be done by. Then James and his crew came out and did the installation that was seamless. They were professional, knowledgeable and extremely courteous. They obviously knew exactly what they were doing and it looks amazing. Part of my apprehension regarding getting the solar was what was my roof going to look like, were there going to be holes in my roof and all of those things. It looks amazing there's no exterior power cords or anything it's all hidden and tucked away, power conduit looks great. Then Carson came out and did the final inspection with the city, that was again seamless. He arrived timely, was very professional and very knowledgeable. He explained everything gave me his phone number for follow-up questions I might have, everything was perfect. Without any question this is the company to go with everything was perfect from beginning to end! This whole operation is a well oiled machine!!! Highly recommend!! read more

Worst customer service I've seen! I purchased their solar system which mounted on the roof. A leak developed directly under the solar posts and is continuing to get worse. I've been trying to contact them multiple times for the last month. They scheduled an appointment on 01/26, 10-12 AM for someone to come and take a look but nobody showed up on our appointment. I've patiently called them multiple times trying to schedule another appointment. They promise that Taylor will call me back to take care of the issue and that never happened. I have the warranty contract in my hand and am very unsatisfied with their customer service. When a customer signed up for the solar system, it's a long term commitment and we trust Hooked on Solar to keep their promise when issues arise. I definitely don't see Hooked on Solar's attempt to work with me to resolve the issue. Now, it's raining again and I am very worried. I've patiently tried to connect with them and failed, I might have to consider alternative escalation including legislation (which I don't prefer). I shared my story here so everyone who is considering Hooked on Solar, please be careful. If you read the reviews history, I'm not the only one having issues with their customer service. read more

This is an update to my review on 8-4-2022. I upgraded my review to 4 stars because I was able to get ahold of Rodger, which is one of the field techs. Rodger went out of his way to make sure that my concerns were addressed. Once he heard about the leak on my roof he came out immediately, and then scheduled to come back just a few days later on a Saturday to fix the problem. He showed a genuine concern that there was a communication gap between the office and the field. He restored my faith in Sunpower by Hooked on Solar. read more

I have worked with HoS twice. The initial install three years ago included 9 solar panels and 1 battery. Then in 2023 we decided to expand the system by adding another battery and 6 new solar panels to accomodate an electric car. Admittedly, 2023 was not as seamless as in 2020, nevertheless the workmanship, the timeliness, the expertise, and the communication was excellent. Special kudos to Justin Orban who consistently responded to my calls, was open to any and all changes I wanted to make, and who was always there when the inevitable problem arose. Every on-site service and install person was always on time, communicated everything clearly and directly, and left my premises clean and orderly. I have referred HoS to a number of friends and will continue to do so. read more

I got solar system installed from Hooked on Solar. I worked with Justin Orban. The entire process from start to finish went exceedingly smoothly. The timelines that Justin provided were precise and the company executed everything on schedule. The work crew was professional throughout the process. the entire process took about 4 months from getting first estimate to getting the solar system activated from PGE. The work was completed within the timeframe to get into NEM2.0. Justin also helped a few of my friends install their solar systems. Their experience was also overwhelmingly positive. read more

We added solar to our house when we moved in in 2015. New to California, we thought if the responsible and logical thing to do. I'm not sure that we've actually saved any money, but I'm glad my money is going to SunPower and not PG&E. This last winter our system went out. It took several phone calls to reach someone who could/would address the issue. At that point, we were told it would take 4 months before someone could come and do the repair! During which time, we of course were not generating any solar power. The result was a $1200 PG&E "TrueUp" bill. SunPower said there was nothing they could do to compensate us until their annual review of our usage which occurs in October. After which it would take an additional 6-8 to process any credit to our account. We're still waiting to see if they follow up with any compensation :( read more

I rarely leave reviews and rarely leave great reviews. System spec is 18 Max 380 watt panels, new roof, and 1 Tesla Powerall 2. Truthfully, everything went on without a hitch. Roof was done with a partner called Above All Roofing out of Campbell, CA. Roof was fine, the corners were unfinished meaning there the corner is triangular but the left the square piece over hang. Didn't like that, but I just bent it in place. Re-stuccoing wasn't great, but it can never look original after original stucco from 1941. Overall flashing was ok around the chimney and all was the heat reflective shielding. Passed Inspection. Panels looked great. I hurt my ankle before the rain so I haven't had a chance to do a thorough inspection yet for leaks, so I will update this review when I have done so. The panels look neat and tight and where it should be. Also installed the Tesla battery through them I finally got the install in today and tomorrow is our final. It literally took Tesla 9 months to deliver. HOS was so good to fix their issues because the conduit team didn't leave enough room for the battery team to hang it. All got fixed and I suddenly want them to pour concrete whereas original plan was to just mount on wall. I wanted to have them pour concrete so in the future I can easily mount a 2nd one on top. They did that and it looks great. Hats off to my rep Michael Blaise who really walked me through each step and was always quick to respond. Nick and Josh the Tesla battery team was great! the 9 month journey which was 6 months longer than expected is finally complete! read more

This guys are the experts for solar installation. Claudette Green is an amazing partner, she was very patient and came up with great solutions for our particular project. Highly recommended. read more

The customer service was top notch from the initial sales meeting to the after install inspection. Every single employee was very nice and knowledgeable about solar. I was amazed that the entire installation took about 5 hours and I am so happy with my SunPower by Hooked on Solar. Thank you to Justin and his assistant Cara for answering my questions. read more

Sun Power By Hooked On Solar installed Tesla power walls 2 for me, the process with Pge was lengthy and Ashlee was very helpful and hung in with the process over a few years of PG&E constant requirements / paperwork to make the project happen. Her help & the office crew are top notch . The install was top notch as well everything that they said they were going to do happened and was done very professional, there service, and sales and install crew. Did everything possible to make it as smooth as possible. read more

I vetted 4 companies when looking for solar options for my home. Hooked on Solar came in the lowest bid and also had other perks that made choosing Hooked on Solar one of the easiest decisions ever. I've had my solar system for 2 years now and it has definitely lived up to the hype of having cheaper power bills and a sustainable reliable power source. I worked with Justin. He was so great, knowledgeable and super customer service oriented. read more

Review on Hooked on Solar's install and let me provide the facts: 1) With the exception of the very first electrican crew who actually showed up on time to install power wall and had inspection passed, the rest of the crew failed inspection twice and counting. 2) Work crew previously scheduled at 10am showed up at 8:30am twice. Customers are expected to be available whenever their crew can show up. 3) 1st crew left but left no indication as to when inspection will be and only after 3 phone calls over a period of 2 weeks, we were able to find out that nobody had contacted us... we know that already. Here we are on the 3rd try to pass inspection and 3rd time for another work day to be invested in/wasted on solar panel install. ***If you are a potential customer, be prepared to be available outside of scheduled time slots and be equally prepared to add on the hidden cost of additional wasted work days on top of the quote.*** (Not to mention the fact that our infant daughter was guaranteed to have a cranky day because she couldn't nap from the banging on the roof not just one day as expected but 3 and counting...) The inspector's face after the last failed inspection looked like he had lemon on his tongue. I am sorry to say that I share the inspector's sentiment. read more

We were very happy with the level of service we received from everyone we worked with at Sunpower! We recently purchased solar and 2 Powerwalls from Sunpower. Claudette was the consultant we met with for the purchase of our system. She was incredibly professional and broke down all of the details and was very patient answering all of our questions. Once the contract was signed she was there through the whole process to answer any questions we had. Beyond her, everyone we spoke with, from the scheduling dept. to the installers, were very professional, friendly and helpful. The level of communication from the scheduling dept was remarkable. They kept us informed on the progress of the project all the way to final inspection. On top of the top notch customer service we received from this company, we are very happy with our system. read more

Four hundred and twenty five (425) days. That is how long it took from signing the contract to having a useable and permitted PV and battery system. HoS scored five own goals: First and second: their design team messed up the initial design not once but twice, both for not including a required AC disconnect. This slowed down the initial approval. The third was the install team not following the approved design. Not surprisingly, the county inspector was a bit aghast. The fourth was when HoS' work failed the second county level inspection: for using non-approved conduit in part of the system. We assume that the first inspector was too stunned that the work did not follow the plan that they did not notice the conduit fail.The fifth fail was the SMUD interconnection requirements, where HoS failed to follow the agreed upon requirements for the battery interconnection. When we asked the SMUD inspector how this happened they simply said "we gave them the information and requirements. They chose to not follow the information. "We recognize that last fall there were issues with obtaining panels but the schedulers/planners appeared to have forgotten about us, even after we reached out in the late winter for an update. An overarching issue we experienced, is that nobody is home in the management structure. Either the structure in place is incompetent or the people who are implementing it are. When we first started working with them we were told "somebody will get back to you within a week." Except during purchasing and dealing with the contract, this was not our experience. We would call back repeatedly before getting a modicum of information. Once things went south, we called and asked for status updates. We were told this request went into our file, but nobody ever reached out. We called and asked to have the project manager reach out (e.g., why did the installers not follow the approved plan? is there a health or safety issue?). Nothing. We followed up with emails cc'd to the owner. Still nothing. Although we are happy with our panels and battery, we would recommend using ANY SunPower provider OTHER THAN HoS. read more