long time in town and variety of items for home and farm with spring/summer flowers out frontread more

Danny, the store owner, has provided consistently good service for my farm needs, including…read moredelivery of horse feed for many, many years. The staff is friendly and helpful. The store is always clean and has a pleasant, old fashioned atmosphere. Just like a small town local business should be!

I just had the most horrible experience with the owner of this business and highly recommend that…read morepotential customers go elsewhere if they want to do business with a company that treats its customers with courtesy and owns up to its mistakes rather than one that tries to blame the customer for the company's errors. Specifically, I had asked a service desk intake representative if I should leave and return later once service on my riding mower tire replacement was complete, but I was told that they could take care of it right then and that it would be done in 20 minutes. When the tire was still sitting on the floor by the intake representative's desk 10 minutes later (in other words not even in the hands of a service technician half way into the time I was estimated), I went back to the intake representative and asked for anther estimate on how long it was further going to be since it didn't seem likely that they'd be able complete the tire work in the remaining 10 minutes on their estimate (and I was looking to do other things in the meanwhile and come back later to pick up the tire rather than continue to wait for longer). The intake representative was very pleasant and other than giving me an incorrect idea of the wait time did nothing wrong. However, when the intake representative went to her manager (who turned out to be the company owner) to check on the whereabouts of the service technician who was supposed to be doing the work, I was treated as if it was my fault that the company wasn't able to live up to the timing that the company itself's intake representative set. I was told by the owner/manager that "they guarantee service in 24 hours" (which I was never told by the intake representative) but that they'd been trying to do me "a favor" by taking care of the work right then. I could not believe that I was basically being blamed for asking for some sort of unreasonable special treatment, when I had set my expectations based on what the intake representative had told me. (It's not as if I had ever taken a riding mower tire to be repaired before, so I trusted the intake representative's estimate.) I told the owner/manager that I was not to blame for the intake representative's error, that they could not excuse their error by saying that they couldn't find the technician who may still have been at lunch (which should have been looked into before I was told there would only be a 20 minute wait), that I had never been advised that they wanted 24 hours to do the work, that I had initially asked if I should leave the tire and come back later once the work was finished, and that I had certainly never asked for the favor of waiting for the work to be done in 20 minutes (instead that had been offered to me by the intake desk representative). The owner/manager never took accountability for the error and never apologized. Instead, I was treated as if I were to blame for not appreciating that they had been trying to give me special treatment of some sort (which I had never asked for and didn't know I was supposedly being given when I was told the wait would only be 20 minutes). I ended up telling the owner/manager that they had lost any future business from me, and further proving what a terrible business she runs, she basically replied that she didn't want my future business. I'm writing to warn others not to use this company either. I would give a zero star review, but it seems I have to give at least one star in order to post this review, so that's the only reason this business gets one star from me.

Had my riding mower serviced here. When service was done, my mower never worked properly…read morethereafter. The fuel filter didn't allow fuel to get to the carburator. I called James River and explained the problem with their service, so they sent the same tech out and BILLED ME AGAIN to correct the poor job they did in the first place. Also, they billed me to "shapen my blades" even though I didn't ask for it because my blades were brand new. They also added a $125 charge for transportation, but they never transported my riding mower anywhere. Very poor service, items added to my bill I didn't want or ask for, apparent bogus line items, and a questionable billing department makes me say STAY AWAY. I placed a call to their service department to see if they'd care to rectify any of these issues. I understand their billing department is experiencing issues due to covid... but I'm pretty disappointed and will seek elsewhere. Will update my review if they clear these mistakes up. By the way, my mower still has never performed well ever since they performed their "annual service". Will go elsewhere to fix whatever they did to my fuel filter. I suspect the wrong one was installed. 10/4/21: UPDATE: It's been over a month and still management has not called me back to discuss the billing mistake. And now they've sent the same exact wrongful bill with a late charge STAY AWAY FROM THIS BUSINESS!

Had my riding mower serviced here. When service was done, my mower never worked properly…read morethereafter. The fuel filter didn't allow fuel to get to the carburator. I called James River and explained the problem with their service, so they sent the same tech out and BILLED ME AGAIN to correct the poor job they did in the first place.  Also, they billed me to "shapen my blades" even though I didn't ask for it because my blades were brand new. They also added a $125 charge for transportation, but they never transported my riding mower anywhere. Very poor service, items added to my bill I didn't want or ask for, apparent bogus line items, and a questionable billing department makes me say STAY AWAY. I placed a call to their service department to see if they'd care to rectify any of these issues. I understand their billing department is experiencing issues due to covid... but I'm pretty disappointed and will seek elsewhere.  Will update my review if they clear these mistakes up. By the way, my mower still has never performed well ever since they performed their "annual service".  Will go elsewhere to fix whatever they did to my fuel filter. I suspect the wrong one was installed. 10/4/21: UPDATE: It's been over a month and still management has not called me back to discuss the billing mistake. And now they've sent the same exact wrongful bill with a late charge STAY AWAY FROM THIS BUSINESS!

James River Equipment is the Central Va store for John Deere equipment. I have farms in Goochland…read moreand use the Ashland store for my equipment and service. Their sales ability and equipment are great. THEIR SERVICE IS THE WORST AROUND. From overcharging, double charging, wrong charges, no call backs, missed service dates and ridiculously high service rates....they are absolutely the worst I have now called to schedule annual service a third time. All three times they opened work orders and then NOTHING......they don't text a date, they do not email a date and they NEVER call you back The absolute worst service in farming

Thank you Heather! She did not give up until she found…read moreexactly what I came in here to buy even though I couldn't remember what it was called or what it looked like at first, and it wasn't on the shelf. Extra mile = thankful customer!!

I had purchased the Red Shed 48 in. Ground Breaking Skeleton through the online store for Ashland…read moreTractor Supply on August 8th 2024. My husband went to pick it up the same day and it was the floor model (no big deal as long as it wasn't broken) as the young man was taking it apart my husband noticed the arm was indeed broken. Sad to say the least but the manager Terry assured that a new shipment would be coming the next week and they would have 3 new skeletons in boxes (perfect!!). We let them know we'd be on a family beach vacation but would be able to pick it up Saturday (only a few days after the shipment got to the store) when we got home from vacation my husband called to check in on our skeleton and was told they had none and they had all been sold - he was transferred to Samantha who said she would do her best to find another one either through the warehouse or a store transfer and we truly appreciated that. Once again, we heard nothing back and when calling again was told it couldn't be done. This skeleton was bought and paid for a month ago! How on Earth could we be overlooked and forgotten?? As someone who works in HR and knows this system very well the warehouse as well as anyone rocking the truck should have known and been told to hold one of these boxes for a previously PAID customer. It is truly disappointing that now a month later we will not be able to have this product for Halloween and this season. How disappointed I am in Terry for not allowing her staff to know and even worse that other stores had this product back on August 8th 2024 and could of had a transfer done at any time that day, the week after they SOLD all 3, and once we called to REMIND them we had already BOUGHT this product. Instead, we are stuck with absolutely nothing and everything sold out because we put our trust into the tractor supply company and their staff who didn't care enough to do their job correctly.

I have completed 1 year of full yard maintenance with The Ground Guys. They contracted to cut the…read moregrass, maintain the mulch beds, trim the edges, pick up debris, remove leaves, prune bushes, overseed and aerate in the fall, activate and winterize my irrigation system. I also engaged them to install mulch and prep the beds as an added fee. They subcontract the irrigation services, and that company was very good, identifying where previously the system had damage that was not identified by my previous service company (extra fee for the repairs). They worked with me as well to adjust the watering setup to preserve new plantings. The GG's services were delivered like clockwork. They are very efficient and complete in all they do. When blowing debris for clean up, my wife was especially pleased that they blew leaves off of our back deck! That was a plus! Since I work from home, I was aware of their comings and goings and the work was always done well. When I had questions, the crew was very responsive to me and contacted the main office when there was some confusion about a schedule that was worked out very nicely. I see the cost of this service as very similar to and competitive with regular HOA costs for "full service" condo or townhouse subdivisions, but this is performed on my 1/4 acre lot. I find great value in this service from The Ground Guys and plan to renew my contract.

They did a great job on my lawn clean up. The mulch beds were overgrown and now they look like new.read more

I just wanted to update with pictures what my yard/pastures look like after the fertilizer…read moreapplication.