Mixed reactions with this place. Like many businesses, when they know you're about to purchase…read moresomething, they are very friendly and responsive. They were very kind to me and family when we bought a tractor. Gave my kids some toys and hats. After the purchase, service has been a mixed bag. Most recently, because it's difficult for me to call during their business hours I sent an email with 3 questions to the service manager. He answers only the 3rd question. When I wrote back to ask about the other 2 questions, no response. Ghosts me. So I email the General Manager. He's even worse than the service manager. He didn't respond at all. For what these things cost, you would think they could answer a simple email. Disappointed.

I had the pleasure of dealing with Justin Sorrell at Hoober in Ashland VA. He was patient and…read moreanswered all my questions. He is a true professional who visibly cares about his clients! We bought a brand New Kubota Tractor from him and could not be happier! Highly recommend!

I live in Prince George County, VA and had 2 site visits by Generac Elite Pro + dealers. They both…read morerecommended the 26KW generator, but Generator Supercenter of Virginia (Richmond, Va) had the best plan calling for 2 220 amp automatic transfer switches instead of 1 300 amp automatic transfer switch-which would have required one of our AC units to be moved (at considerable expense) In addition, a cellular Gen monitor was included in the package! On the day of install, the crew (James Ricketts, Gavin Clark, and Jodi Tignor) worked very efficiently, competently, cheerfully and answered all my questions without making me feel ignorant/stupid. I am very pleased with the attention to detail, professionalism and the tidiness of the installation. Most importantly, The WAF (Wife Acceptance Factor) was very high!

Had a technician come out to fix our solar generator. Arrived explaining he didn't know how to…read moredeal with it because it didn't have a motor. The lady who scheduled it explained that if he couldn't fix it, they'd send a supervisor. We were very clear when scheduling it was a solar powered generator. Instead of sending a supervisor, they referred me to their competition. Not even kidding. Still charged a trip fee explaining we didn't know our own product (although generac is literally written all over each component). The competition they suggested was helpful at least. So there's a star.

Excellent quality and service. A very wide selection of colors and builds. Took time to work with…read moreus and give us all options. We were able to call and adjust out order with no issue. Shed has held up really well

Alpha did my custom countertops for the kitchen I am renovating, and the overall experience was…read moreexcellent. From the showroom, to the measurements, installation and extra pieces i needed, Kate and Mahmet were very responsive. The installers showed up as planned, and did an excellent job and delivered a precise fit. One section was 10 feet long, and had to fit between two walls and against the outside wall; I was impressed how they got it in place! Highly recommended

My father and I had an emergency with the kitchen sink purchased from Alpha Stone almost 2 years…read moreago. The sink collapsed from improper initial install. We took pictures and went to the store immediately. Talking with the associate did not provide any solutions. The owner intervene the conversation & provided great assistance to rectify the collapsed sink. He also has a helping heart. The repair was excellent! Thank you Sir!!

I haven't yet used this company, but I did visit the store, look at their selection and speak with…read morethe employees. I also checked out three samples with me for matching with other design elements. They're a little far out in Ashland, but I was referred to them for having great pricing. They've done work for that person giving the referral, and I've seen that work, and it looks good, so... Will update if I decide to actually use them.

We love our new granite! Hosea and his team from Laser Marble and Tile did a great job and we would…read moretotally recommend them. His lovely wife Jennifer was very nice to deal with and keeps you informed on all the details.

Brenda and Jason that installed my shed are great. Very knowledgeable and thorough. Pleasant to…read moretalk to and explained everything.

As a retired military veteran, I normally write positive reviews on products and services I receive…read morefrom various companies. This is a rare occasion I find it my obligation to warn potential customers about the poor customer service and sheds Tuff Shed is pedaling. I purchased a 10 x 20 shed from them in the Richmond VA area August 2023, which was the wrong color to start. Four months later December 2023 I discovered a leak where water settled in 2 areas of the floor. It was immediately reported to Tuff Shed, and they sent someone out to support my 5 years warranty January 2024. They placed a door gutter over the two main doors. March 2024 the leak was still happening. April 2024 the leak continued and a crew was sent out to make possible repairs. This process has continued throughout the years with the crews starting to skip scheduled appointments. Here it is June 2025 the leak still exists. Now I can't get anyone out to support my warranty right up to this date 4 Jun 25. The person who sold me the shed no longer responds to my text, emails, and phone calls. To make a very frustrating and extremely long story short, buyers beware! Tuff Shed is becoming a total scam! I had another appointment today where the crew didn't show up and another morning of my time wasted. If they think I'm just going to go away, they are seriously mistaken. I've just started sharing my experience with them.

Did a great job repairing my older sewing machines, and did a fast turn around at a reasonable…read moreprice! Thank you!

Rick provided top-notch customer service. His prices are​ very reasonable, he maintains a positive​…read moreattitude while providing service with a smile. I HIGHLY recommend using him for your vacuum repair needs.

When googling the nearest SW store to my house I noticed this location shows a low rating based on…read morecomplaints about customer service. You can imagine my surprise when I called and spoke with the nicest, most helpful guy who not only priced some paint for me, but also helped me look up my contractor, placed my order over the phone, then helped carry it to my car at pickup. Thank you, Hunter for your great customer service!

To the customer service folk: if you think we received a call from the regional district mgr, you'd…read morebe sadly disappointed. No one has ever followed up. We also have an answering machine, We didn't receive any correspondence. Now, I really don't want a call. I've given plenty of time, as have you!!! Lowes & Home Depot will receive my business. Sometimes, there's a good reason businesses don't do well. This is one good example. I believe I've given 3 poor reviews in 6 yr. you, a closed business & the infamous Olive Garden on Midlothian Twp. where w/ 19 open tables there was ( again ) an hour&15 min wait. A reminder you cost me hundreds of dollars.