I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

I had an appointment and visited the Ferguson showroom. The rep said she would send me details on…read moreappliances I liked for kitchen remodel by the next day. A week passed with no word. I emailed her. She said she was busy but would get info to me and help with my decision. Another week passed. I'm trying to finalize a complete kitchen remodel. I purchased $15,000 of items at the competitor. I'm not shopping at a store that apparently doesn't need or want my money.

Only if you have an appointment. We were not offered and customer service when we stopped by.read more

RVA Choice Kitchen And Bath did a full Reno of our master bath last year. We had a recent problem…read morewith the tub drain and Davy came out, assessed the situation, and Fixed It! Thank you Davy

From the owner: RVA Choice Kitchens and Bathroom of Henrico, VA, specializes in beautiful kitchen and bathroom…read moreremodels. Our licensed contractors listen carefully to our clients' needs to create the remodels of their dreams. We also offer custom cabinetry and closet organization. We pride ourselves in our quality work and our excellent customer service. Call RVA Choice Kitchens and Bath today to get started. Since we began the company it has been our mission at RVA Choice Kitchen & Bath to have every customer recommend us. History has shown that if we create an outstanding experience for you that exceeds your expectations from that moment you walk into our showroom to the completion of your project, you won't be able to help but talk about it. But in order for you to have a great experience, it has to be more than a showroom, one-stop shopping convenience and the finest products lines. We have to have the best people and processes to provide it to you. Our company and culture has been designed with you in mind. Our processes, computer systems and our people's focus on kitchens and baths will make your experience positive and fun. Whether you are building a high end kitchen or just updating a rental unit, you should be confident that RVA Choice will make it an experience that you can't help but talk about. All great designs begin with a single dream. Your dream. Our people are ready for your questions and ideas...

I came here since the Broad Street location didn't have what I was looking for. To my surprise,…read morethis location is permanently closing next week. The shelves are empty. Literally. I'm not sure how they will be able to maintain until they close next week with no stock. If it's not an inconvenience, then I recommend going tonthe Broad Street or Midlothian location.

I agree with Lauri's review from 2017. It's not the bestest BB&B I've been to and would recommend…read morethe one of Broad street, but because this is the closest to my house, this'll do. It does get overwhelming by how much they try to fit into this location. I made a cake one weekend and was in search of a cake carrier. Luckily I looked up online and saw that they had one in this location. I walked through the store twice around until I was able to locate it. It was a little exhausting but I managed to find the item that I needed. I highly recommend checking online to see if the stores even carries the item(s) that you need before coming to this location. Overall, it had the item that I was looking for and I didn't need to ask for assistance. Easy trip for me!

We had a leak fixed under the bathroom sink and an outdoor faucet fixed. The plumber did not have…read moresupplies on his truck and left for several hours. When the job was done the cost was over $1,000. This job should have taken 3 hours not 7.

there's no job too small that RJ Tilley won't take one month extra to finish. The reason was "well…read morethings happen".... The work does look good but, Im holding my breath for the workmanship warranty.

Reico cabinets. ...ordered kitchen and bath cabinets from them...upon arrival three weeks later…read morefive of seven wall cabinets were either out of square or the frames were not flush. Had the manafacturers rep come out five days later and was told they would be replaced within a week...three weeks later they arrived and had Reico install same. upon there completion trim was also installed off center and didn't extend into the wall. defective cabinets were again installed in which caulk was used to apparently address the issue. Two months later I am still trying to have my issues addressed by Reico. Run and run as fast as you can...I have never seen such poor service or quality in my thirty plus years as a builder.....

Not happy with cabinets. Cabinets not square, doors uneven, fridge doesn't fit properly in space,…read moredrawers not installed properly, island not attached to floor, trim not attached to cabinets, poor workmanship all the way around.

I would not hire this company for anything. We made an appointment they were not only a no show but…read moreno text no phone call just me and wife waiting and watching for them. YOU'RE FIRED

Excellent work installing quartz bathroom countertop. Explained everything, outstanding customer…read moreservice.