Josh and Logan the fantastic duo service technicians were prompt and courteous. Josh answered all…read moreof my questions. Josh came to perform a touch-up paint job on our refrigerator door. We are pleased with his work and the area he painted. It blended in well. Ashley and Billy from the Appliance Place in Colonial Heights, Virginia are dedicated to providing excellent customer service. Thank you so much for solving the problems we had. Blessings to you! Diane P.

I purchased a washer on 7-28-25 at the Colonial Heights store. I was told by the salesman that the…read morewasher could be delivered to my house the following Monday 8-4-25 for an additional $169.00 or I can be picked up on Friday 8-1-25 from the store. I chose to pick it up on the 1st because I needed a washer Immediately. The salesman said they would call me when it came in. Friday came and I never heard anything so I called the store at 2pm and spoke to the salesman again and he said the washer would not be here until Monday the 4th. I expressed my dissatisfaction with my service because I had scheduled help to get the washer into the house on Friday and I had no way of getting the washer in the house on Monday. Again, I was told I could pick the washer up on Friday. The salesman said there must be a misunderstanding. I asked to have a discount on the washer because of the inconvenience and the salesman said he gave me the sale price. The salesman then told me he could give me my money back as a resolution to the problem. I then asked to speak to a manager and the salesman said he would be here on Saturday. I called on Saturday and spoke with a manager and explained the situation again. I asked the manager if they could waive the delivery fee since I had no one to help get the washer in the house and he said he would do it for $129.00. I then said if you could bring the price down to $100.00 I would except that. The manager said he could not do that. I told the manager that I have bought appliances from them before and bought numerous appliance parts but obviously my words fell on deaf ears. I then told him to cancel the order and I would call him back on Monday to give him my credit card information to credit my account. I called on Monday and spoke with the salesman again and gave him my information to return my money. He said he would take care of it. I checked my bank account on Thursday and the money still had not been returned. I called the store again and the salesman said my account was credited on Monday and it may take 2 to 3 days for the money to clear. He said if you don't see the money in your account by Friday to give us a call. I finally got a receipt for the transaction on my phone Friday afternoon. I then called my bank to verify the transaction and they told me that the transaction was actually done on Friday and not on Monday like the salesman said. I know the customer is not always right every time but when you are told that your money has been returned and it hasn't, you can pick your washer up on Friday and you can't. Then you are told you must have misunderstood what was said. If they are willing to lie about when your money has been returned to your account would they also lie about when the washer was supposed to come in? Integrity is everything!!!! I have done business with The Appliance Place for years and I have bought a Refrigerator, Dishwasher and numerous appliance parts from them with no problems. My family has also done business with The Appliance Place before but after this experience neither my family or I will give The Appliance Place our business or recommendations any more.

Lace and Eli both were very nice and helpful for us on our visit. They needed to pull a rather…read morelarge order of tile for us out with the fork lift. They had great attitudes and made us feel good about our purchase.

Great selection and awesome prices. I consulted with Renee and she really helped me pick the right…read moreflooring for my brothers kitchen renovation. She never tried to upsell me and didn't show me products that were outside of my budget. I highly recommend Renee at Floor and Decor at Glenside and Broad Street.

I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

We're glad we checked out our neighborhood Peasant's Hardware. The staff we've encountered seem to…read morealways make themselves available. When we've needed help finding something they've been right there and willing to go the extra mile. Recently we had our Stihl line trimmer break down on us. When I called to see if they had the part we needed they did not. However, instead of just ordering it for me right off the bat, he checked other stores and found it close by. With the option to either order it or drive a few miles I was happy to drive a little bit and get my equipment back up & running. I appreciate the extra legwork they did to take care of my needs. They're not a big box hardware & I don't expect them to be. They're more like the small town hardware I grew up with.

Oh.My.Goodnes. Worst customer service ever. Why in the world would you hire a smart mouth punk for…read morecustomer service?

Mixed reactions with this place. Like many businesses, when they know you're about to purchase…read moresomething, they are very friendly and responsive. They were very kind to me and family when we bought a tractor. Gave my kids some toys and hats. After the purchase, service has been a mixed bag. Most recently, because it's difficult for me to call during their business hours I sent an email with 3 questions to the service manager. He answers only the 3rd question. When I wrote back to ask about the other 2 questions, no response. Ghosts me. So I email the General Manager. He's even worse than the service manager. He didn't respond at all. For what these things cost, you would think they could answer a simple email. Disappointed.

I had the pleasure of dealing with Justin Sorrell at Hoober in Ashland VA. He was patient and…read moreanswered all my questions. He is a true professional who visibly cares about his clients! We bought a brand New Kubota Tractor from him and could not be happier! Highly recommend!

Knowledgeable and supplied with everything you need for your yard, garden and livestock. I've…read moregotten good advice here for everything from ducks and goats to a recommendation for a reasonably priced plumber who will work on outdoor yard hydrants. A great resource.

Alpha did my custom countertops for the kitchen I am renovating, and the overall experience was…read moreexcellent. From the showroom, to the measurements, installation and extra pieces i needed, Kate and Mahmet were very responsive. The installers showed up as planned, and did an excellent job and delivered a precise fit. One section was 10 feet long, and had to fit between two walls and against the outside wall; I was impressed how they got it in place! Highly recommended

My father and I had an emergency with the kitchen sink purchased from Alpha Stone almost 2 years…read moreago. The sink collapsed from improper initial install. We took pictures and went to the store immediately. Talking with the associate did not provide any solutions. The owner intervene the conversation & provided great assistance to rectify the collapsed sink. He also has a helping heart. The repair was excellent! Thank you Sir!!

Great paint and value. Very helpful and courteous staff. Definitely recommend over the big box…read morestores!

McCormick Paint has a wide variety of colors to chose from. I purchased some Total Advantage paint…read morefrom them, and I couldn't have been more satisfied! Every time I go in there, I am greeted with a cheerful hello and receive all the help I need. I always go there for any paint projects I have going on!!