I purchased a mattress from this location because it is advertised that it is same day delivery. I…read morewas told before making a contract that it could not be delivered today because there delivery team was on vacation. I was told they used other contract workers but someone would reach out to them to see if it could be delivered sooner. When I got home 2 hours later I felt I really needed the mattress on the same day so I wanted out of the just made contract to choose another location. When I called back I was able to talk to Steven Gulati a salesman that works there. He was absolutely thorough on canceling my order and used absolute A1 customer service in doing so. Steven spoke clearly, he listened closely to all details and made sure he got all my information correct the first time. Steven was patient, friendly and moved swiftly!! I appreciate his help and his courteaousness in the matter. For customer service alone I would recommend this company! Thank you Steven!​

Went looking for microwaves and the gentleman working was very put out we were there and asking him…read morequestions( which he did not know the answer to) . Was not friendly and just seemed disgusted by us. No rapport and was condescending. We finally just walked out of the store. That is plain craziness to think we need to invest money in an every day appliance and they did not want to answer our questions , and help make the sale.Definitely their loss, and we will not be going back there when we need furniture.

This place is exactly where you want to go for an appliance. The selection is amazing and the…read moreshowroom floor is very spacious with things on it I had no idea even existed. The technology in appliancees has come so far now. I financed an LG all in one machine Washer+Drier for $150 down I had a $2,000+ space age feeling, clothes and linen pampering machine. It is so crazy, the stuff goes in dry and comes out dry and clean and softer thannI have ever felt something come out the drier. This thing uses a heat pump to gently heat and pull the moisture out your stuff. Amazing, no vent pipe and no extra space being taken up by a whole additional machine. Thing even uses a standard 120 Volt plug like anything else you would plug in. No more wild, huge 220 Volt plug and special outlet and an electrician to install the outlet and breaker. EZPZ is an understatement. Only thing this place needs is the appliances to be hooked up so the salesman can give a proper demonstration. Also the salesman need to be more knowledgeable about the technology. If you do your own research then you're straight.

I really wanted to like East Coast Appliance, but unfortunately, I don't…read more I ordered a replacement stacked washer and dryer and paid the $90 delivery fee. Although my previous unit fit the space, the new one did not. The delivery drivers--who were great and clearly working at the end of a very long day, as mine was their ninth delivery--managed to wedge the appliance into place but were unable to complete the installation by leveling it. I then had the space adjusted to accommodate the new appliance and called East Coast Appliance to ask if someone could return to finish the delivery. But the manager told me I would have to pay another $90 service fee. From a customer-service standpoint, waiving that second fee would have gone a long way toward ensuring the appliance was installed correctly and turning a frustrating situation into a positive experience. Instead, I was asked to pay a second time for the delivery to be completed. The delivery team was courteous and did what they could under the circumstances. My disappointment is with the company's response afterward. As I said, I really wanted to like East Coast Appliance, but I don't.

Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.

My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!

Great restaurant supply place. Open to general public. Great products. Great prices…read more Stuff u cant find just anywhere. Need a long spatula for that blackstone they got u covered. Need a nice oyster knife without busting a hole in your waller. Clear squeeze bottles for that homemade sushi nite or a lil bbq sauce u make yourself. Or a set of silverware for your new college attendee or perhaps your ex took the silverware. Either way u can find it there.

From the owner: D M Jeffers Company Inc provides restaurant equipment design, delivery, and installation in…read moreRichmond, VA.