Finlay Street - Mature knowledgeable staff. Always helpful and I typically find what I need. Not a…read morehuge box store, which is nice.

This is one of the oldest hardware stores in the city and they have several locations, but this…read moreone, while not as big as the one on Broad, is closest to my house. I love the jumble and assortment of stuff here, and it's much more of an adventure than going to Home Depot. I find little sink stoppers and screens for my bathroom and kitchen that I can't get anywhere else, but I always end up picking up something on a whim, like candles. They have the odd gift item stocked right beside the really functional hardware stuff. I bought my Sterno stove kit, which really comes in handy in the winter, since Church Hill almost always loses power at least two or three times during the season. Can't live without my morning mud!

Best hardware store on the planet. I needed gravel, topsoil,…read morebuckets, bug spray, birdseed, and a roast beef sandwich. I don't shop anywhere else.

Always count on Pleasants for helping me with projects around the house. Great advice!read more

This is a hardware store that is very close to our house. So we often use it for convenience…read more There is plenty of parking and the people are always helpful and nice. The prices are a little higher than the big box stores, but the convenience is worth something to me. We use this place frequently and will continue to do so.

I love a small hardware store because it reminds me of being a kid and going into my local true…read morevalue. Unfortunately, this place does not seem to believe in old time customer service. I have been going here for several years to buy as much as I can to support a smaller business. I bought a $10 tube of JB Weld from here in March, came home used the JB weld as I've always used JB weld only it didn't set up. Naturally, I had to scrape it off of my pipes so I could figure out the next solution. I even gave it 24 hours, but it had the consistency of wet Play-Doh. So I brought the package back to the store and explained what happened and honestly expected to get a no questions asked store credit or something. Instead, the man proceeded to read the entire package and asked me to bring back the gooey mess. I came home and dug through my trash, but it had already been picked up by the garbage company. It's laughable to me that people lack this much common sense. I have made my last purchase here. I hope the four dollars or whatever profit you made on this was worth it. I have attached pictures of what I was able to find in my trash when I got home as well as the pipe with all of the defective product removed from it. With any luck at least 20 more people will read this review and choose to go to Lowe's instead. Update: I found the used product wadded up in paper towels but won't bother going back to the store.

Pleasant hardware has very helpful Courteous staff. I've…read morebeen going to this hardware store for years.

This was my first visit to any Pleasant's Hardware branded store. I've been to Ace before. My…read morefirst time to this location. I live about a 1 hour round trip. Came there specifically to have a key duplicated. No one at the desk. No problem, I'll wait. Employee walks by and sees me standing there and was going to keep walking so I decided to ask her if she can help me. Immediately, not a great attitude. Did not catch her name but pretty sure her name tag had "manager" on it. She had that way of talking that just signals they are irritated to be helping you. So she doesn't have the needed blank (which I understand) and decides to try to make a "custom" key for me, which I appreciate. She hands it to me and says she thinks it will work but it's custom made. Ok, I get it. This is where my annoyance increases. I said I'd like a total of three duplicate keys. She refused to make the other two. She said there's no point in making them if I'm not sure if they are going to work. Sure there is....I live an hour away, I tell her, so I'd like to get the keys now. Nope, she refused again. So if the keys work, I'm all set. If they don't work, I'm out $6 to $8. Under her way, if the keys work, I am supposed to make another 1 hour round trip to have 2 more made? Why not just make them? She apologized for how far I lived away and said....there's no point in making them if I'm not sure they are going to work. I'm a bit stunned at this outright refusal to sell the customer what they are asking for. I guess the customer is not always right at this store. It was clear she just didn't want to spend 5 more minutes making two more keys. It was quite annoying. I do not plan to return to this store.

Here is ONE of my amazing Ace Hardware customer service experiences...I was at Home Depot to check…read moreon the price of a power tool I was planning to purchase. It was $89 at Home Depot. Since I didn't need it immediately I decided to price check around, Ace being my second stop. I spoke with the owner who helped me look for the item. Turns out, they didn't have/sell this (non-standard) item. Instead of saying, I'll order it or go somewhere else, he says, I have one at home, you can borrow it and return it when you are finished. This man doesn't know anything but my name but generously gave me one of his personal home items to use for my one time job. Thanks to ACE for saving me $89 and still allowing me to get my home project done. It truly is the friendly neighborhood store. On a side note, they have a great selection of home items, natural cleaning products, gifts, yeti coolers and adorable bird houses.

Kelly at the front is perfect. No notes: she's 5/5 with customer service…read more Terry in the key island? Not so much. Before I even interacted with him, there was a guy with no name tag on the other side of the counter in front of the register, so close I could have tapped his shoulder, who completely ignored me for several minutes. Eventually, Terry came around the corner and asked if I was being helped. I said no, I just need a duplicate key. I followed him to the other side of the island and gave him the house key I was having copied. No sooner had I handed him the key then he took a personal call on his cell phone. He was on his cell phone the entire time the key was being made. I was flabbergasted because given the white ponytail hanging out of his hat, I judged him well old enough to have customer service ingrained in him, but this old-head Terry showed less respect to me as the customer than the average 15 year-old employee I see bagging groceries. He slipped the new key into the bag and handed it to me with no break in his phone conversation. As I walked away, I decided to compare my key with the duplicate Terry had just made. The match was COMICALLY different. My biggest regret is that I didn't snap a picture of it for this review, but suffice to say there's no way the duplicate key would've opened the deadlock I need it for. That's actually very concerning because I'm relying on this duplicate to let me in to someone else's home to feed their cats while they're out of town. The wrong key would make it impossible to feed them. I went back to Terry and he was still on his personal phone call. Seeing me again, he wrapped up with "I love you" which confirms the nature of this call, and gave me the undivided attention that would have spared a revisit in the first place. I held the two keys together and told him I was skeptical the key he had just made would work. He took the keys in his hand, agreed and cut me a new key. When not on the phone, what do you know? he was able to make an identical duplicate. The key was just over five dollars, which feels like a fine value. The only reason I'm doing two stars not one is because Kelly was so great welcoming everyone in and checking out at the register.

I have been shopping at this store for the last 13 years and my experience today was extremely rude…read morecashier by the name of Emery. This entitled young @$$ was condescending and disrespectful to me the customer while I was checking out. A person like this should never be allowed to interface e with the general public again-period!

It's the closest hardware store to my home. It's too bad that my presence and patronage is not…read morewanted. The clerk made it crystal clear. I've been many places and this was the first time I've had this type of experience. I know to stay in my lane and how to behave in public. Now I know to stay clear of that store from now on.