STAY AWAY! We had great service when we went there to purchase our tractor with nine attachments and a farm boss chainsaw. The chainsaw never worked from the start and it had a broken trigger. I took it in to get repaired via the warranty. It took them over a month to repair the chainsaw, and that was only because I called to inquire why it took so long; they told me it would be a couple days. When I picked it up there was nothing said to me. A few weeks later we were called for the bill of the never working, broken trigger. We were able to clear that one up with no issues. Then we set up the warranty work of our tractor which we were told that it was part of the contract. However, that was not the case. You get a 10 year warranty, but in order to have that warranty valid you have to get an annual inspection done to the tune of $301 plus. During this inspection, the mechanic found an item that was needing to be fixed that was a warranty item. Instead of fixing it on the spot we were told it needed to be scheduled at a later date. We called to scheduled the warranty work, and I later received a call to actually set it up. The lady wanted a credit card to do the work, but when I mentioned that it was warranty work she put me on hold and came back with the fact that it was indeed under warranty and did not need a credit card because it was covered. The repairman came out and did the repair and left without anything being said about any bill. Fast forward seven weeks later and we get a call that we owe money because of the warranty work. When asked why, the guy came up with the fact that the labor and parts were covered and it was a trip charge. However, he totally skipped past the fact that the service person did not perform the repair when he found the discrepancy. We received the itemized bill showing that the labor was in fact not covered so we are paying for trip and service. When we received the annual maintenance, there was no charge for "trip fees." I am totally disenchanted with James River Equipment, and will no longer consider purchasing anything further from them as was in the works. Their service department is unacceptable! We bought over $26k of equipment, and was considering over $20k on additional equipment. However, the excellent experience of the sales person will not make up for further horrific treatment from their service department. read more
