**People with food allergies beware**
Definitely would have been a higher grade if the staff wasn't passive aggressive and disrespectful.
Came in with a group and ordered an açai bowl. I have a nut allergy so I made sure that there were
no nuts listen in the ingredients list. You can choose to have almond butter on the particular bowl,
but i asked for it to be removed because of the allergy. I get my bowl and am eating and see a
singular sliced nut in the bowl. I stay calm just thinking it was a cross contamination thing in the
kitchen until i see more nuts.
Another friend in our group also has a sever nut allergy and told me I should say something. I go up
to the counter to tell the lady in her 30s taking our order that the bowl contains nuts in it. She says
that she knows that. And I stated well you should have that in the menu, people have allergies and
someone could get extremely sick or worse. She says "Well, I'm not a manager so I can't do anything
about that" I ask if a manager is there and she says
"Yeah but they're busy in the back" I ask for one
anyway.
Oh my gosh, this lady around 50s-60s, was so passive aggressive. I told her that there were nuts in
the dish she goes "Oh theres no nuts, only almonds". Weaponized incompetence, gaslighting, or
ignorance. Whose to say. I say "Well, almonds are nuts. And people have allergies. Someone could
literally die". She goes "Well we have a little sign on the wall that states that there could be allergens
in food". I responded "sure, but people aren't expecting peanuts in their ham sandwiches. Things
should be labeled" She dropped the fake nice act with the quickness and responded "Right. Well,
what do you want me to do. Do you want your money back???" I agreed and she ran to the back of
the store.
I got the refund, but if anyone working there sees this what I really want is for you to simply label the
bottom of the açai bowl menu and say *contains nuts*. A one star yelp review is light work and I
hope people with this allergy see this before they go, because if someone eats that and sues ya'l
since federal law requires you to label top food allergens, $15 açai bowls will be the least of your
worries. Do better by your customers. A simple "We're so sorry. We'll work on getting that labeled"
genuinely would have sufficed.
My friends didn't say anything specific about their meals. Mine was good, before I realized it was
poisoned. Pictures of signage attached.
*UPDATE*
The bowl was not finished as I stopped eating after I
noticed the allergen as stated above. But thank you for
displaying the hostility here as you displayed to me that
day. Genuinely everyone should see you for who you
are. The mask is off. "People with allergies" can have delayed reaction times, a plethora of symptoms, and also carry
medications with us that prevent us from going into
anaphylactic shock, hives, stomach aches, etc. I'm really trying to use this moment to calmly educate just as I did then. As I stated before- PEOPLE with ALLERGIES BEWARE. This hostile reaction to my complaint is a small price to pay for me if one of your patrons doesn't end up sick or worse. Have the day you deserve. read more