Cold-Hearted Management in a Moment of Need -- But a Shoutout to Saniya for Her Kindness…read more
We had a truly upsetting experience at this location, specifically due to the manager, Marie, whose behavior was unnecessarily aggressive, unkind, and completely lacking in basic human decency and abilities to be helpful.
We fully recognize that our request was unorthodox -- we were three women traveling through Salem on a Sunday, caught in a bind when all the luggage storage options in town were unexpectedly closed. We only needed a safe place to leave our bags for two hours while we visited the Witch Museum. We were willing to pay, buy food and drinks, and even open our luggage to show we weren't carrying anything dangerous. We weren't demanding, just asking for a bit of grace & empathy in a stressful moment.
Instead, Marie came out stomping, yelling, and treating us like a problem to get rid of. She spoke to us with utter disrespect, then slammed the door in our faces -- when a simple, "I'm sorry, we can't allow that," would have sufficed. The situation didn't call for hostility, and it was genuinely shocking to be treated so poorly when we were clearly in distressed and trying to be respectful.
Thankfully, not everyone in the store was like that. The barista, Saniya, was a total angel. She showed compassion, patience, and understanding -- everything that Marie did not. Saniya saw our humanity and tried to help, even though her manager made it clear that kindness and customer service was not a priority in that moment.
We understand that rules exist, but when people are clearly struggling and offering to compensate you for a small favor, you'd hope the person in charge could show some decency. Instead, Marie reminded us just how much people lack compassion when in power. But Saniya reminded us that there's still good out there, too.
Thank you, Saniya and other male barista were truly be the type of humans that Starbucks should hire and promote. You were the light in a really disappointing situation. Sidenote, to the male barista & Saniya the drinks were great.