The Good Closer to home than the box stores, and the stores…read morethemselves are easier to shop than the stadium-size retailers. Pretty good selection of the stuff I typically buy here-- nuts, bolts, screws, etc., stuff for DIY projects. This store always has someone nearby, ready and willing to help. One guy not only found exactly the fasteners I needed but bagged and labeled them for cost. That was very convenient. If you join their rewards program, twice a month you'll get a coupon for $5 off purchase of $25 (exclusions apply, such as items already on sale) Now and then they have good sales on stuff I might care to buy. The Bad The prices are typically higher than other retailers. So, even if you use the Rewards coupon, you're probably only breaking even as compared to shopping Walmart, Home Depot, Lowe's. Sigh. Customet service can be hit and miss. The folks out on the floor are great in being quick to offer help, but they may lack knowledge. The person running the cash register may not interrupt their visiting with another employee to give you more than a glance. Bottom line: it's worth it to pay Ace extra for convenience on small stuff, and I'm not reluctant to shop there due to any serious complaints about customer service. But if I need a bunch of hardware or I need moderately expensive tools that aren't on sale here, I'm probably shopping elsewhere.

Our experience was unfortunately not a positive one…read more We had a scheduled free estimate appointment arranged in advance. Due to an unexpected medical leave situation involving our office staff, we were unable to make the appointment as originally planned. We fully understand the inconvenience that scheduling changes can cause and would have gladly worked toward rescheduling the appointment professionally. Instead, the communication that followed was unnecessarily confrontational and unprofessional. Rather than attempting to resolve the situation respectfully, the interaction quickly became hostile despite the circumstances being related to an unforeseen medical issue. As a contractor, we regularly provide free estimates that require scheduling, travel time, project review, and planning before any agreement or compensation takes place. Emergencies and unexpected situations can happen in any business, and professional communication and understanding should exist on both sides. There were also concerns regarding expectations surrounding project costs and contractor responsibilities that suggested a difficult working relationship moving forward. For other contractors and service professionals, I would strongly recommend clearly establishing expectations, communication procedures, and boundaries early before investing substantial time into the project process. We wish them the best moving forward.

Amazing service after getting treated poorly at Sherman Williams! The red hair gentleman in the…read morepaint section rocks! Thanks!!!!!!!!

I went to Karsten's Ace Hardward store forthe first time, just moved here. The cashier at the…read moreentry greeted me asked if I needed help finding something and gave me the aisle number for the plant stakes. The bamboo plant stakes are the cheapest price here in town. That was the reason for going there. On the way there 2 other guys asked me if I needed help. Then after I got my plant stakes in the center aisle was Ace the Cat looking at me! He's definately a cutie in the store and has night duty catching rodents. Another clerk said the cat in the open are of the store outside is Lola. I'll visit her next time. It was a great experience here. I'll be back!

Have been here multiple times to different departments and always great. Service is awesome and…read morealways find what I need!

Daniel really went out of his way for us. Young kid with a lot of patience and excellent customer…read moreservice skills. My father, who is a hard man to please said he hoped to run into him again. Best customer service we've had in this store.

I recently had to out base a refrigerator and was pleased to be assisted by Dave. He really went…read moreout of his way to provide some outstanding customer service. He asked numerous questions about what we were looking for, thinking of buying, our needs and in turn explained the pros and cons of the styles available for purchase. He explained in great deal prices deal floor models etc. He guided us in our purchase of the refrigerator. He explained size color doors filters etc. thank you.

I ordered 60 construction blocks online. Got the email that my order was ready for pick up. I show…read moreup to the store. Ivan the loader was supposed to help because customer service gives him the paperwork. I folded it up and put it in his back pocket and starts helping another customer. I walk back to the location that customer service says and start pushing my loaded cart to the car. Ivan follows me to my car I tell him that I got it and to leave he tells me oh no I'll take the cart. Worse customer service ever. I only did an online order so I would not have to do it alone. Guess again.

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

Seriously, these guys have the best and widest selection of hardware available anywhere! Their…read morehardware specialists are so savvy with getting you the right hardware to solve your problem/need! I really appreciate the quality of personal care and service that each employee provides. I love having these guys in the neighborhood!

We went in to get a bolt to fit a lid on a pot. George helped us but we were unable to find the…read moresize we needed. George determined the handle on the pot was plastic so he went and got a tool to rethread the hole in the pot handle to fit a bolt he had. You just can't find service like that anywhere but George was the exception to the rule. Thank you George!!

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

I work in a dental lab and my model trimmer has a water hose that is part of the machine well the…read morehose disconnected from the water source so I took the part off and walked over to ace Howard came over to help me and with determination and patients we found the part !!! This machine is very vital in my everyday in the lab!! SO THANK YOU HOWARD you are my HERO !!!

Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

Went over to this place because the hours stated they were open. Got there lights off. There was no…read moresign indicating why they would be closed. Tried to call business and only got ringing.

Now I'm usually someone who wouldn't give two f's for a bad store but I just had to make an account…read morefor this. This place is a shame. Trust the reviews that this place is awful. I came in looking for thrift (drain cleaner), the moment I walked through the door not even a welcome in, and then the old African American man and this older Caucasian woman treated me like I was an idiot. Just pointing instead of helping the other lady just laughing as the man disrespected me. Now I've worked in retail myself. But to be this condescending to your customers is no bloody wonder why this place is bombarded with terrible reviews. Besides the terrible service there isn't anything there worth buying not mentioning the ridiculous prices. Take my word for it, you have more luck buying off Amazon than this depressing store. P.S there is a Home Depot down the road and they treated me way better.