This one-star review is for the disastrous level of customer service we experienced here. Let me start with Maribel, the poorest excuse for a manager in the history of all mid-level employees. She is a prime example of a company slapping a title on anyone who put in enough hours to qualify for it. It has absolutely nothing to do with experience, people-skills, or any other quality good managers posses, because she has none of that. We recently purchased over $700 worth of furniture and decor and decided soon after that two of the pieces didn't work in our home. Because they were big furniture pieces, we waited for a weekend when my brother could carry them into his truck and into the store. In the middle of the return process, Stephanie Rodriguez (the employee, who was equally as nasty and disrespectful as her manager) denied the refund in the form of original payment. She condescendingly pointed out that it had been more than 30 days and could only offer store credit. At that point, we called a manager over, but an assistant manager came first. She said it would be up to the manager to ultimately decide whether or not we could receive a refund instead of store credit. When the manager (Maribel) finally came over, she was SO unaccommodating and rude. She refused to grant us the return as a courtesy. She said there was absolutely nothing she could do, which was clearly a lie because there would have been no point in bringing her over to discern whether or not the refund could be processed. The assistant manager would have just said no to begin with. When we told the store manager what the assistant manager said, the assistant manager said we were putting words in her mouth. During all of this, the manager even left the conversation. I honestly couldn't believe the entire experience. When my mother confronted her about it, Maribel said that the employee was handling it. As a manager, it's YOUR job to handle the situation, especially when you see a customer and an employee struggling to come to a fair solution. AND to top it all off, Stephanie Rodriguez rudely asked my mother for her pen back and smirked when she saw management come to her defense. That was the final straw. We asked for corporate's number and the manager's name. Not to our surprise, they gave us the wrong number and refused to give us Maribel's last name, even though it's written on her name tag. Look, I understand that we were slightly over the 30-day mark, but the disrespect, the lack of courtesy, and the lack of common sense in granting a return for someone who spent nearly a grand and was only returning a mere fraction of the entire purchase is obscene. We will never return to this store. Management and its employees are reprehensible and need courses in basic customer service. read more