I stopped by Bath & Body Works today and had such a wonderful experience. The whole team was amazing, welcoming, and kind, and I really appreciated the positive environment in the store. I especially want to thank an employee named Karen, who was helping me during my visit. She was incredibly patient, helpful, and gave me so many great suggestions while I was shopping. Honestly, I was having a really emotional and difficult day, and her kindness meant more to me than she probably realizes. The way she approached me and spoke to me felt so genuine and caring, and it truly made a difference for me. Karen, thank you so much for your warm heart and for being such an amazing person. Please never change the world needs more people like you. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Downey, California

Omgee! So many deals going on!! This was dangerous lol. I kept my focus and went in just for my mini hand cream. But let me tell you they had a big sale going on. The whole staff super friendly and very helpful. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Downey, California

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Exceptional customer service from Tabitha! I had such a wonderful experience at Bath and body Works in Downey at Stonewood mall, to Tabitha, the assistant manager! When I first walked in, I was honestly a little lost. I familiar with all the and I wasn't even exactly sure what I was looking for. Tabitha was incredibly sweet, patient, and helpful from the very beginning. She took the time to thoroughly explain the walk me through the different products, and help me find things I would genuinely love me find products not only for myself before my as well! She even introduced me to products I never would have thought to try, and I ended up discovering so many things I was excited about. Tabitha is truly an asset to Bath and body Works, employees like her are the reason why customers like myself want to come back. The store was very clean and well organized. I really appreciate getting greet the moment I walked in. I definitely come back. read more

This is one of my most favorite stores. The scent options are so crazy. They always have such great prices, and just so much to choose from. The store was fully stocked, everything was well organized and the staff is always so helpful and friendly. read more

Went in this evening and was helped by a woman i think she was the manager super friendly and helpful thanks again sorry i didn't get your name read more

I went yesterday evening and waited in line over 20 minutes while some couple held it up over who knows what. What could possibly take that long? It was annoying and even more annoying is there was only ONE sales associate at the register. It is a weekend when there are more customers shopping, why is there not enough associates to accomodate them? The cashier was a doll, I have no complaints on the service but the store should prioritize having enough workers to ring up the public, especially during holiday season. Do better! read more

I usually get my hand soap from here ! I like the foam hand soap. They usually have really good deals. I loved loved lavender and lemon .. also the candles! I love buying their candles , my house always smells really good ... ahh and before I forget , fragances smells amazing too.. check them out and Don't miss out on the good deals!!! read more

Bath & Body Works - Candles and foam hand soap - Cosmetics & Beauty Supply Near Me - Downey, California

Beautiful newly remodeled store. Brand new concept for the brand. Buy online, pick up in store is also available at this location read more

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We enjoy shopping at Bath & Body Works buying body wash,hand wash for our house or for personal use. We buy antibacterial hand spray we enjoy them very much the sense are incredible good especially the eucalyptus mint and the sunshine & Lemons.. My wife likes the hand gels very simple to put away. read more

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fui a la tienda el viernes por lo de los especiales de 4.95 y tuve una buena experiencia una muchacha de pelo chino me atendió muy amable me tuvo mucha paciencia y me explicó cuáles son las fragancias que mas se usan me gusto sus recomendaciones read more

I frequent this Bath & Body Works only because of its proximity to our house. It's often dirty. Boxes on the floor. It's a crowded little store. The paper towels are restocked shortly AFTER I mutter obscenities to myself for not checking to see if they were there in the first place. Why do they ask if anyone helped me at the register? Very rarely do I get greeted or asked if I need help finding anything. Enough of the meh. I recommend the pump bottle foam soaps. Those are great for camping or even toting around in your big ass mom purse because they lock easy and are fairly slim. Also, I'm kind of digging these shower steamers in "Lavender & Cedarwood." They aren't cheap at $14.50 for 6 tablets, but that leads me to my... TIP - download the app on your smart phone & sign up to start receiving coupons and rewards ("my birthday surprise" = "FREE body care item with any purchase up to $6 value") 2018 Yelp challenge #131 read more

Bath & Body Works - Happiness CAN be bought (6/7/18) - Cosmetics & Beauty Supply Near Me - Downey, California

Say what, happy. $10- off 3-wick candles I'm in! Lots of parking. Friendly staff & lots of women shopping, haha. I'm into the sanitizer bottles. I recently picked me up a bat with blinking lights holder for my purse. Download the app, it's a Must have with lots of discounts and you accumulate points real quick which equal free gifts. Located next to Oshkosh and famous footwear. Also good customer service here! Lots of parking. Download the app for savings! Must have! read more

I went in to grab a few car air fresheners and left with a few other holiday sale items since they were 75% off. I waited in line and the cashier was super helpful, fast and efficient. She was working 2 registers and was able to honor the sale prices since they were ringing up as regular price. I wasn't expecting such good customer service but she was awesome. I wanted to ask for her name so I could mention it here but she didnt have a name tag on. I think she also could've been a manager maybe? 10/10 recommend this location just for the service itself! read more

Staff is lazy . Asked for a certain hand wash not once did they try and at least walk and act like they looking for it they straight up said "what you see on shelf's is all we have " Ewww... that's so gross read more

I can't say anything bad about this place! Even when I can't find what I go for, I still end up leaving happy lol...I LOVE LOVE LOVE the room sprays and candles! They have the best candles around periodt! Today the candles were buy 2 get 2 free and room sprays were 3 for $22...I jumped on it...the employees are really nice and I forgot her name but one of the cashiers is just awesome! She's hospitable, fast, and keeps the line moving while the other 2 cashiers giggle, move like turtles, and talk to each customer about the clouds in the sky lol...most importantly, I left happy! read more

I came in the other day and my experience was ok. What really threw me off was when I got to check out, I heard the girl named jen being really rude to another associate as well, even though out of all the people, the employee being told stuff was doing the best job and checked out my items quickly. I don't know who she thinks she is, but no employee should act the way she does, and for a customer to be hearing that is embarrassing. I hope that employee knows their worth and gets a different job where they'll be appreciated for their hard work. read more

Avoid this location! For now at least. I did an online order for curbside pickup. I had to call 20x until I finally got through when I arrived. Twenty times!!! That took ten minutes. Then I found out I was on the wrong side of the mall so I had to drive quickly to the right side. Then I still had to wait another 20 minutes! In the heat!! The employees finally came out with a whole cart of orders. Mine was the very last one. I told the employees it's unfair to leave your customers waiting for 30 minutes and she blamed it on the promotion for today. I said well it looks like you waited until you had a lot of orders before you came outside and she replied yes, it's easier for us that way. This is HORRIBLE customer service and I refuse to do this method of shopping again. I expected better from BBW. read more

Bath & Body Works - Busy busy busy, how can they know I have arrived if I can't even get through! - Cosmetics & Beauty Supply Near Me - Downey, California

I'm really disappointed with today's finds. I understand it's the semi sale but the least these workers can do is cut open the boxes of lotions properly. I didn't even realize not one but TWO of my active lotions had a slit. Like really?! Just be careful. Make sure to check ALL of your tubes before hand. I'm sure this isn't the first time they've done it either. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Downey, California

I'm a 20 plus customer of Bath & Body Works from San Diego to inland empire. Poor customer service, I was trying to talk to the cashier but she kept talking to her colleagues. I was not impressed with the customer service they need to do better. read more

Let me just by saying that it's not fair when some of us get here really early to shop on candle day and have to wait out in the cold and the works just bring there relatives to the front of the line and say that they where associates that's just some bull S**t. By the way the employee by the name of Laura was the one who did this. She put 5 to 6 persons in front of the line when others where all ready been waiting in line for more then an hour. Corporate needs to fix this issue. If your associates are off the clock then they should get up early and STAND! In line just like everyone else. Won't shop at the stone wood location anymore!! read more

Absolutely horrible I will never go back there. Bad customer service and the order pick up was not organized at all you are way better of paying shipping. Cars were lined up with no one to take down order numbers and they needed more than just 2 staff. Not to mention no one would of course answer when you call in the store. Save yourself the frustration have it shipped or go to any other location. read more

The staff is unprofessional and negligent. Waited 40 mins for a drive up order. They laughed and kept brushing people off that would ask why it was taking so long. They would give orders faster to some customers arriving after others who had been waiting for over 30 mins. I had no option but to leave due to my 6 year old getting impatient and needing to use the restroom. Then I get a notification the next day saying my order was picked up!!!! The email says to bring ID so how could they pass out orders without checking ID first and verifying the order number. I have called customer service 5 times and apparently need to call once more because they too are unorganized and unprofessional. I was told I would receive a refund on August 14th, it is now September 9th. Bath and Body works Lost a VERY loyal customer... read more

Great service and many products to choose from! Very helpful and friendly staff as well.

Not a great customer experience at this location. I had a coupon code for $10 off that I forgot at home so I had someone send me a picture of it. The girl at the register said she couldn't use it and that i needed to have it physically there. She didn't even bother to let me know I could quality for another coupon if I downloaded the app. I understand there's procedures to follow but at least let your customers know the other promotions that are available. Very disappointed. read more

Avoid this one at all cost. The "manager" that rang me up on the register is incompetent. This happened on 10/19/21. My friend and I went to buy the wallflowers and picked out the ones in the bin that's supposed to be priced for $2.99. Even the staff that helped us said it was only for $2.99. My friend and I got exactly the same ones. My friend got charged $2.99, however I was charged $3.75. Me thinking it was an honest mistake, came back later in the day and the same lady told me I don't qualify for the $2.99 price since I don't have a coupon and she won't accept the online coupon my friend sent to me. Turns out my friend never even used a coupon when she purchased her items and the coupon itself was posted on the website and was open for the public. I can't even go to another store to pick up these wallflowers coz turns out the sale was only for that day!!! The way this girl handled the situation was very unprofessional and rude. Avoid this place at all cost! Terrible terrible terrible "management"!!! read more

My sisters, my mom and I decided to go shopping after I had just passed my Masters Oral Exam. We were so excited to spend time together, especially since my mom had gotten gift cards for Mother's Day to shop there. After a while we heard one of associates call me a "nasty-a**" to the other associate. My mother overheard and confronted the person. He began accusing me of insulting the workers there, mind you I had not really spoken the whole time I was there. We were very confused as to what the person was talking about. We were asked to leave in which we did because we felt very offended. I called the store about 30 minutes later to clarify the situation. The same associate answered. They did not apologize for falsely accusing me or any sort of way to rectify the situation. There are better ways to communicate and the associate clearly has not learned much communication skills. So sad I will not be able to come to this location because of the humiliation I experienced. read more

Not happy with this location AT ALL so it's time to update my previous pleasant review with today's experience. Mom, sister and I all belong to email club so we ALL received the same email offer for a stupid lousy free item. This company shouldn't even offer this promotion if they don't want to honor it. How dumb! Came in and bought a $15 item to receive my free $12 item and the register girl named zulmeda or something very strange like that harasses us and hassles us because my mom's coupon is texted and not emailed because she doesn't have email set up on her smart phone. Manager doesn't care and won't honor it. So it takes me 10 minutes to pull it up online with the terrible mall reception and then the cashier takes our phones and scrolls through our PERSONAL email to see if it's forwarded or not and where it originated from? Excuse me? For a lousy $12 item that I could have just printed the flippin coupon for you go through my phone and emails? Why the HELL is this allowed in this stupid company? Other places, like Starbucks, won't even touch your phone as they are not allowed to handle someone's device. To make matters worse, this girl proceeds to do the same thing to my sister's email. Wow... Unbelievable! I CANNOT BELIEVE a company like bath & body would allow this complete unprofessional invasion of privacy and lack of respect for their loyal customers. DISGUSTED, DISAPPOINTED AND DISRESPECTED. Calling corporate tomorrow morning re this bad policy and policing of coupons by minimum wage workers. read more

Bath & Body Works - Storefront with new Hawaii collection - Cosmetics & Beauty Supply Near Me - Downey, California

Mehh...too small and crowded and you can't find many of the things. I just went to do a little end of the year shopping, everything is still overpriced. I had redeemed a rewards through my Discover credit card and got an E certificate that allows me to attach it to my apple wallet. The cashier had no idea on how to use it, she left me at the counter for 5 minute while she went to go figure out what to do. I was really annoyed since she took my phone. Also I really hate being called "sweetie" "hun" no no. read more

I am a huge B&BW fan especially because right now they are having there Semi-Annual Sale. This is not one of my favorite stores though it's always so dirty & unwelcoming to come into. My hands were filled with product & nobody offered to give me a shopping bag. I asked a question about a product & the sales associate in the front gave me attitude like she was frustrated with other customers & took it out on me. The line was so long when I went there & there was only 1 cashier & 3 other associates just standing around in the front. I just felt unwelcomed there & I HATE going to this store because it's so ghetto. I prefer to go to Cerritos Town Center & Cerritos Mall where there is a much friendly welcoming atmosphere & at the Cerritos location they take pride with there appearance. At Stonewood mall the sales associates look like they just rolled out of bed. I even asked how can I sign up for email & I was told I can't because I paid with my credit card! Ughh whatever! Worst Bath & Body Works in SoCal read more

I had to come back right when they open to this Bath & Body Works store inside Stonewood mall because the lines to pay was just too long for the semi-annual sale they had. I liked the selection of items this store has. Good customer service, would recommend coming here when it's not too crazy. read more

I had an amazing visit today out of all my years living in Downey . Why? Miss Gabby was so helpful and had great customer service and also makes me look forward to going back to this bath & body works just cause of her great customer service :) keep up the great work gabby ! read more

I found an old gift card, (card stock not plastic) from 2002 that I thought I had thrown away... I was in the area so I took a chance and I stopped at the store in The Stonewood Mall. Daisy, the cute cashier is a sweetheart , she helped me by calling their corporate customer service, which took awhile and over the phone a new gift card was issued. Prior to the Downey store, I had been to another store and was told they couldn't help me. Needless to say I used the new, reissued gift card at the Downey store! read more

Went in last Sunday, so unorganized, customer service was at its worst, the line was going every which way. Horrible horrible, I went back Wed and the gentleman who helped me was so understanding and patient with me. He gets A plus for outstanding customer service, the girl behind the counter was a complete sweetheart. Not sure what happened between Sunday and Wed but I did see a complete transformation read more

Downey bath & body works sucks big time, people don't want to work since phone lines are busy can't get of hold of anyone. People then wonder why everything is being sold online instead of the stores gesh maybe because curb side sucks specially the employees of the stores. read more

Always Great Costumer service ,Workers are very Helpful ,N props to Jazmin Told me about a good deal they had wasn't gonna buy a lot but one item ended up buying a lot of items thanks to her walk out happy.Thank You for Your costumer service. read more

Things have gotten better. No longer feel that desire to get out because of how disorganized everything is. I shopped around, got myself some amazing-smelling lotions and went on my way. read more

I almost never leave reviews but I have to rave about Ashlyn (seasonal office manager) and her amazing customer service! She greeted me at the door, introduced me to their new scents and helped me with my exchange. I had made an online purchase on their "sweater weather" scent, which I had never smelled in person before and shopping online makes it difficult to know if you really like a scent. The malls had recently re-opened and I'm very grateful she was able to help me out with my return. 11/10 is my rating for her with her customer service. Thank you Ashlyn! read more

Unpleasant experience because Crystal the store manager (according to her) needs to brush up on her customer service skills and understand you get a pay check because of paying customers like myself. If Crystal is really the store manager she's a poor example of what a store leader is suppose to be and falls short of her title. I had an issue with a candle I purchase and went into this store for an EVEN EXCHANGE however she refused to approve the refund. I had to call customer service while at the mall for a rep to tell them to exchange my item. Never again will I shop at this location I will stick to regular location at the Long Beach Towne Center the girls there are so nice, helpful and seem to love their job. read more

The employees are always helpful and really try to make sure you find what you need. They also are willing to open up a 2nd register . :)

I am very disappointed with the bath and body works in Downey Ca. I made a return total of $13.78 and was required to have my drivers license scanned. I was also making an additional purchase and had my receipts. I asked the manager to punch in my license instead of scanning it and she would not hand punch my number into computer. I had to give the store employee my license to be scanned. I did not purchase the items I intended to buy. I called the customer line and was told that there would be no exceptions that license had to be scanned. I will never shop at any bath and body works again. I consider this consumer/buyer abuse and will not shop in this type of environment. I intend to contact the consumer reporter of the Los Angeles Times to let them know what's happening with the Bath And Body Works return policy. read more