I have a very bad experience with Alondra. She was rude to me. Bad Customer Service. Im trying a refund but they couldn't returned my cash payment and made me come back again. She told me get out of the store. I don't need it. This Store needs better Customer Service. read more

stopped by for acrylic supplies since i was close by after my workout. i've been here a couple of times, so i'm not really familiar with the store layout. the acrylics selection was *very* limited so i asked an older lady working there if that section was the only supplies they had, but she just looked me up & down before answering with her own question, "umm.. do you have an account with us?".. & *of course*, silence from her until i confirmed i did, then she finally answered "yes, this is all we have." it was a weird, kinda uncomfortable interaction.. i don't have the app to scan, & i didn't have my ID on my person, so she didn't let me buy what i settled on, lmao.. i could've gotten my ID from my car tbh, but she was so weird with me that i just wanted to leave already.. comfort over convenience; i'll stick to other locations lol read more

The manager Ruby is amazing. She always has the shelves well stocked. I drive from the South Bay just for product. I've seen some people get snappy with her and she keeps her cool. read more

Walking into cosmo today my friend and I were helped by Ivan. We had some questions pertaining to what color shade of pink he would recommend and bleach as well. He was extremely helpful and nice Let me just say the products he recommended were amazing. The crème lightener worked instantly big#9 by guy_tang Great customer service thank you Ivan read more

Iván is a very Nice and helpful. Samantha and elia is always.prepared.to be nice & profesional with Customer and ruby.maximum on everything Thanks everyone. read more

Not happy. Because of Covid they are only letting in I believe may be five customers at a time and that's OK but the problem is they let women in with their kids so that right there they are counted for which they should not do so the mother with three kids count as 4 customers so you're waiting a very long time other than that they need to change that it should be they should have to count the kids. read more

Customer service sucks cashiers want to talk up a storm with customers i get it but when you have other waiting customers ready to pay just shut up and keep it moving read more

I love this location because they have a huge selection. I went there today and was able to find everything I needed. The people working there are very friendly and helpful. If what you are looking for isn't on the shelf, chances are they do have it. They will even look in their shipment boxes for it. Just ask :) read more

As a professional I can attest the product and variety is great. However, the new employees that work there need to work on their customer service skills. Neither of the two employees working were knowledgeable about hair color. All we got was, "Um..yeah..I don't know. I don't think so" when asked if they carried perm color vs. semi perm of a specific brand. Granted, we got there close to closing but instead of asking if we needed help finding something and making a sale, we were told "Oh we're closed already. We need to close the register". No, sorry but we open tomorrow at this time or nothing. I think I'll be going to SalonCentric from now. read more

Very rude staff!! Right when I walked in they just kept staring at me! No hello, or can I help you with anything..! So I went up to one of the ladies to ask for help choosing a hair color that would work for me, she just looked at me and said "you have to be a member to shop here, we're not open to the public." I had no idea that it was not open to the public, Which I completely understand, no problem. I then left the store. I did not appreciate the rude staff. I work in costumer service and I would never speak to someone the way I was spoken to. read more

Cosmoprof - I later saw there was a very small sign on the door. - Cosmetics & Beauty Supply Near Me - Downey, California

I'm writing this review, because I don't think the staff and management deserves the negative review. Joanna this is a distribution center for the beauty industry. ... And that is why it's "not open to the public". The staff has aways been very helpful and go out of there way to order your necessities. They have also helped me save money by pointing out sales, like liter dou shampoo conditioners. I like going here. read more

Customer service is terrible at this Cosmoprof. Ruby, the manager refused to do a return of a shampoo and conditioner because the pumps were open. The purchase was still within the 30 days. Nowhere on the receipt says you cannot return open hair products. She's rude and has a terrible attitude. read more

I rarely come here since they don't carry Redken or Pravana but I just needed some shampoo and conditioner. It seems like this store is always a mess and they're short staffed. Not really sure what's going on here. read more

Every experience for me at CosmoProf is always been 150% positive the staff makes me feel very comfortable and and are Beyond helpful. Ruby is Very helpful in many ways. store is always on point and never disappoints. read more

Sigh. I'm a big fan of CosmoProf. But THIS location is just crap. Every time I go, the workers are standing in the aisles gossiping. And when u ask a question, they all turn around and stare at u like u are intruding on their conversation. Today, I asked one of the workers a question, and she completely ignored me! At first I thought maybe she didn't hear me, but a few minutes later, she says "I will help u with your question in un momento ok pero because we r muy busy". That Spanglish is nastyyyy and unprofessional. I dread coming here but unfortunately it's the closest one to me. read more

Rude staff!!! I will never shop here again the staff is very unprofessional. All you hear is gossip every time you want to shop there and thats too much DRAMA for me. read more

Love it here, I definitely always find what I'm looking for! Vivian is my fav girl to go to for questions & opinions. Always stocked, always sales! read more

I came to Cosmo Prof with colleague, we were greeted immediately apon arrival. I was impressed with how the staff asked if we needed help finding anything, as well as answered any questions that we had, very prompt, & had knowledge on all the products!!! read more

I've been a customer at this Cosmoprof for about 7 years and the staff has always been very very helpful. They are extremely polite and professional. I'm greeted by all staff as I walk in or as I walk thru the aisles. The best part is growing a relationship between the staff and I. They know me by name, and it makes every visit a wonderful experience. As a hairstylist/ colorist I'm here a few times a week and it's important to me to have this wonderful relationship with this staff. The store is always clean and tidy which makes each visit pleasant and easy to shop for my business needs. Sometimes the store can be busy which is a wonderful sign of great business, busy as they are they still give you awesome attention and help you with questions and needs. So be patient we all get busy. I'm very happy I have this Cosmoprof here and content to call it my Cosmoprof store. Thank you Cosmoprof of Downey. You're team is the best, and I've been to several other Cosmoprof stores in my area. Keep up that amazing work! Adán De La O read more

Exceptional service! Every time I've come i personally have always had great service, a good morning, hello and a nice visit no matter the time or day. I'm writing the review today because today the gentleman working this morning shift sure did a wow factor !! It truly is the smallest acts of kindness that can go a long way. I was short just a few cents causing me to need to use my debit card but instead the kind man reached into his pocket sparing the remaining change I was short. Not because I couldn't afford it, not because I needed it because I could've paid the rest few cents by just paying with my card. But it is because he wanted to, that is a act of kindness, great customer service..showing care for his customers and job. Thank you CosmoProf Downey! I appreciate your service! read more

I went in and was greeted right away. The 2 ladies inside where super friendly. They had everything I was looking for and was recommended some extra products . read more

Good customer service, Ruby and Vivian have gone the extra mile for me several times.. I have been getting supplies from this location for more than 10 years. read more

I love Cosmoprof! First time I went to the Downey location the other day and products I wanted were limited. They did not have the CND SpaManicure Citrus Hydrating Lotion in the liter size. They were also sold out on the Hempz Triple Moisture Whipped Body Creme - I was looking forward to trying this out. Also out of the Hempz Cucumber Jasmine Lotion. I was able to get the Hempz Vanilla Plum Lotion, small CND lotion and Cuccio Lavender Chamomile Lotion and some cotton pads. Hopefully they'll have more in stock on my next visit. read more