I ordered a new mattress set from QVC a few months ago and while i was at work I received a message from one of your drivers that they would be delivering to my house in 30 minutes. that was the only notice of a delivery time that i received. I work an hour away from home so i called the number back to reschedule and never received a return call so i canceled the order with QVC. Recently, i placed the order again and received an auto call scheduling delivery for 3/12 btw 9-12. this was inconvenient so i called to reschedule for 2-6pm on the same day. i got home at 1:30 to find a note on my door from the driver that delivery was attempted at 9:15am. i called homedirectusa and was told that a text was being sent to the driver because she was not answering her phone. because of this i was told that they would TRY to have delivery today. this is unacceptable customer service. what transportation/delivery service does not double check their manifests and ensure that drivers are made aware of any address, date, time changes!!!! and why don't they have push to talk so they can be contacted at all times!!!! UPDATE! adding additional star for NANCY for exemplary customer service - she was helpful in resolving my delivery issue and . . . thank you to Jose and Maria for delivering my items. homedirectusa still needs to look at their policies - issue delivery drivers a push talk phone w/caller id for the company or homedirect should let customer know what ph# to expect drivers to call from; drivers should have a homedirect wrapped truck; any date, time, address changes should be immediately transmitted to drivers. read more

I just want to start off by saying, the guy below me is dumb as hell. This company is the worst I have seen to date. They don't answer the phone, they don't return emails. I don't get how the are in business or how any company with a good name would use there horrible services. My next move is the better business bureau . read more

Why can't I give ZERO stars? Though, I'm glad it's not just me. I can't say I was surprised to see a 1-star ranking for these clowns. My story is oh so similar to everyone else's. But, here you go anyway. I ordered an outdoor patio set on 6/15/14 (table, 4 chairs) with the promised delivery date of 6/25/14. I get a call from Home Direct today (6/25) saying the furniture won't be delivered until 7/2 now. Why? No idea. I had to call Target to find out that HomeDirect only delivers to my area once a week. Stupid, considering I live in one of the biggest cities in the country, but whatever. I can call them and see if I can just come pick it up myself (we're having a cookout Friday and expected to have a place for people to sit). I call the number. Twice. The first time, I wait THIRTY MINUTES and no one picks up. That's when I hang up and call Target. After they give me the bad news, I call HomeDirect back again. I've now been on hold for another 25 minutes. I emailed them during my wait, but I seriously doubt they will respond. There is a bright-side, though. During the 55 minutes I've been waiting for someone to answer my call, I've heard "Thank you for calling home direct. all representatives are currently assisting other callers. Please hold for the next available representative. Thank you" literally 132 times. This business should be shut down. read more

Ordered a table from Cymax in Nov 2012, it's Jan 2013 and it's still not here. Called many times and wasted days waiting at home for delivery. DO NOT EVER USE this company, period. I wish I could give negative stars. read more

These people are the absolute worst. I have never experienced such dismal, incompetent customer service. I ordered a couch from Target.com on December 12th and immediately called Home Direct to tell them that the couch was going to an office and thus had to be delivered between 9-5, Monday through Friday (a very large window of time - normal business hours) . I received an email on December 21st, a Saturday, informing me that the couch was scheduled for delivery on Sunday, December 22nd, when my office building was closed. I tried to call and tell someone this, but did not reach anyone. I then received an email on December 23rd that the couch would be delivered on Christmas Eve from 4-8 PM; again, when my building was closed. Again, I tried to call - no answer anywhere. When I got back to my office, I called Home Direct and told them to schedule delivery once again, 9-5, M-F. They proudly announced they would deliver in Saturday, which I had to inform them was not Monday through Friday. Then they said they would deliver it Tuesday, January 7th, within my business hours. The man at Need it Now, their distribution center in NJ, promised me a Tuesday deliver. He actually said, "I promise." Tuesday comes, and I get a voice mail from Monday night (past my business hours), that a big shipment came in and it's "nearly impossible" to find the couch. I call, and they say they just don't know where the couch is. At all. No one can find it, despite having scheduled it for delivery THREE TIMES. Now it's January 8th, and I can't get anyone at Home Direct or Need it Now to answer me on where the couch is, when it's coming, ANYTHING. It's been almost a month since I ordered it. Never, ever again would I order anything shipped by this awful, terrible, no-good, lousy company. read more

They deserve negative 100 stars no company sucks as much as these guys. Ordered a bed from gilt to be delivered by home direct with white glove service. They missed the delivery window, the driver didn't speak English, he refused to build the bed just saying "in a rush, have to go" and just handed us the instructions. Not only that but they only delivered box 1 of 2 and now 2 weeks later I still only have half a bed unbuilt in the corner Tried calling HD on multiple occasions and they either don't pick up or drop my call after putting me on hold. We tried a second time today and again nobody shows up and not even the courtesy of a phone call. It's been almost a month since we started this crap and still no bed. Buyer beware, if anything you are ordering uses home direct for delivery, cancel immediately. These reviews are more truthful than you know. read more

This company is HORRIBLE. Please do not ever use them unless you want your product to wait in the warehouse for over a week while they lie to you and say that they couldn't get a hold of you to schedule delivery. I ordered a grill through Amazon over a week ago and it was scheduled for delivery tomorrow. I received an email from Home Direct saying they needed me to call them, even though they had my correct phone number on the invoice they sent me. I called them, was put on hold for 30 minutes before I finally got through. The dispatcher blamed me for not giving them my phone number (which they had) and said the next available delivery date was next week. I told them the scheduled date was tomorrow and they told me they were booked and to deal with their corporate office. I called their corporate, was put on hold for another 30 minutes before I just hung up. I tried again, then I called the manager of the local company again, who told me they couldn't help me. I called Amazon and even they couldn't get through to the corporate office. In total, I was on the phone for over 2 hours and didn't get anywhere. I ordered the grill as a present to my fiance for getting our yard done and we were supposed to have a BBQ this weekend to celebrate. It was scheduled to be delivered well before the weekend and now it won't be here until well after the event. This company's customer service is horrible and they do not care about their customers at all. I really wish Amazon would stop using them as a carrier. read more

Called to question the delay, and person could not reach the warehouse to find out why. Was told he would call me back if he could schedule an earlier delivery. No call. Doorbell rang Thursday morning, 12/6, and it was the delivery men with the bed. Good thing we were home. read more

I probably can't say anything new that hasn't already been said about this awful company, but why not throw my (entirely too high) one star review into the mix? I received a shipment notice from them fairly quickly so I thought we might actually get the patio set we ordered in a reasonable time. The delivery was set to 6/4. On 6/4, I received a robocall VM telling me the shipment was "slightly delayed" with absolutely no other info. I also got an email telling me the same thing, and giving me the destination location number to call with questions except, of course, I did, and they had no info because they hadn't received the shipment yet. It's been over a week and a half. I haven't heard a thing. I was on hold for 40 minutes to speak to someone who didn't tell me anything. I sent an email with no response. According to their terrible "tracking" website, my furniture is still "in transit" to its destination facility (which, btw, is not my house, but the facility that will actually do the delivering TO my house). I don't know wtf these people are doing with my patio set other than holding it hostage and maybe drinking a few beers on it and laughing over how clueless their customers are. I'll be calling the place I ordered the patio set from today to see if there is any way to just get a refund and not have it delivered at all (the second part is looking pretty promising even without the refund). read more

This is shipping contractor for Sam's Club. Their local subcontractor, American Relocation & Logistic's horrible and do not return phone calls. I called Home Direct USA's 800 and 866 number (both goes to same line) and was put on hold for hour and 40 minutes. Luckily with Google, I was able to reach American Relocation's main HQ that first transferred me to the number that no one returns the call then another number. Hope nothing goes wrong since hour and 40 min wait is just ridiculous. I don't think I'll ever ordern an item from Sam's Club ever again as long as they use this shipping company read more

I purchased a patio set as well as additional patio chairs from Target.com. I was notified via email that the set would be delivered about a week after my purchase. Three weeks later, I still have not received the patio set or chairs. I called home direct many times and one of their excuses was that there have been "tornadoes" in our country and that was the reason for the delay. Another reason was that it's sitting in the warehouse waiting for the entire set to come. I received many emails and phone calls stating that I would receive my order during my third week. Again, nothing. I checked the status daily and there was no update. I spoke with many people and they couldn't even find my product because it was not scanned anywhere. Still waiting for the set, almost a month later, and planned on using it for a family gathering in my new home. "Disappointed" doesn't suffice. I'm not surprised to see other one star reviews. Worst service I've ever experienced. read more

What can I say that hasn't already been said?! UNBELIEVABLE. To say I love Target is an understatement, so when I needed a bed frame for my new place, I never thought twice about ordering one online from there. WRONG. I ordered it on 6/19 with delivery estimated for 6/26-30th, yet it's been "In Transit" since 6/30. Like everyone else, I've been on hold for numerous hours with no answer and emailed and received no response. When I called Target about the issue, the best they could do was call the same number I have to get a hold of them and had someone email the warehouse. How does Target not have a direct line/person to call for one of their distributors!? Needless to say, the warehouse hasn't emailed back...shocking, I know. So now it's nearly a month later and still no bed frame. Whyyyy is Target still using this company?! So disappointing to know I can't purchase large items from their website without this headache. read more

So I have to laugh as I type. YELP (reviewers)... You all made me call Groupon and cancel my order to get a refund. Oh my word. I did not know who they used for shipping until a CS agent from Groupon gave me their number and I researched it. I was just informed that "in transit" means NOTHING. There is no guarantee the item is shipping (or even picked up for that matter). Well thanks Yelp, you saved me 1k. *I was waiting for my order for a month. Groupon is great but they need to find a new shipper. read more

This company doesn't even deserve a star. I think the BBB should be looking into the practices of this business. My experience is exactly the same as everyone else's except for I STILL HAVEN'T RECEIVED MY ORDER. It shipped out from Atlanta, GA 15 days ago and 5 days have lapsed since my original expected delivery date. Hold times are ridiculous to get ahold of a customer service rep and they have no follow through with contacting you back. When asked where my package was they had literally no answer for me. When asking to speak to a supervisor the story is always that he "just went home". When I finally threw a big enough temper tantrum I was connected with someone who told me my package was in LA and then still had a stop in UTAH. (I live in Denver) So I guess my order needs to bounce around the great 50 states before being delivered to my doorstep. Unfortunately, no one is a Home Direct customer by choice. The first time you hear about them is when someone you ordered from uses them as a delivery service. You'll never forget their name because they suck and you probably pulled all your hair out trying to find things you paid for but haven't received. I will be contacting Target to cancel my order and go buy patio furniture and bring it home myself. read more

Thought I'd give these guys a little more credit than what is represented here. 1) Purchased mattress from Sam's Club 7/10. Expected arrival by 7/29. 2) 7/17 Order has shipped 3) 7/21 Voicemail left for a 7/23 delivery in the time frame of 8am-12. ...I was nervous for this 4-hour time frame but just waited patiently. 4) 7/22 Reminder call about delivery on 7/23. 5) 7/23 at 8:00 AM, received call from local facility from delivery team. They said they were on their way and would be there within half an hour. 6) 8:15 AM, delivery team arrives with mattress. Takes less than 15 minutes total to unpack and assemble. Very friendly service. Don't let the negative reviews discourage you! read more

First, let me give credit where credit is due. The two gentlemen who delivered my mattress were very nice. The actual period of time from when the truck arrived at the front door of my apartment complex to the time that they left was perfectly acceptable. My mattress was unpacked and set up exactly as the "white glove" treatment described that it should be. Every other aspect of using this delivery service was a nightmare. Back in December, I ordered a mattress from QVC who has incredibly high standards of service and are a dream to deal with. I expected a smooth delivery experience. When I received word that Home Direct USA would be delivering my item, I didn't think twice. "Must be a reputable company to work with QVC," I thought. Completely wrong. My communication from QVC said that a representative from Home Direct USA would call and set up a delivery time with me. I got a call a couple of weeks later (within the expected time frame) from an automated voice. "Hi, this is Home Direct USA, we are the company who will be delivering your Mattress, we'll call you back to schedule!" The automated system hung up. Fine. I didn't really miss anything. It wasn't the scheduling call. No big deal. While I did receive a call about scheduling, it was from another automated voice. Surprise! My delivery was scheduled for the middle of a business day! -click- the automated service hung up without providing a call back number. I had to look through my paperwork with QVC to find the name of the delivery company again and the customer service number. When I called the number I was put on hold. I was at work, so I kept the call connected on speakerphone and went about my day. Almost an hour later, I gave up and hung up the phone. Nothing but hold music the whole time. Still don't know if that phone number actually goes anywhere. Did some googling and found a different number. Called and actually got connected with someone after only 15-20 minutes on hold. When I asked to reschedule I was told there was nothing available on Saturdays, they didn't do evening deliveries and didn't do Sundays. I had to explain to the person on the phone that a weekday delivery would not work and had anyone called and discussed delivery like I was told would happen, I would have explained that. I explained that I was in a new apartment and asked the representative how long she thought was acceptable for me to sleep on the floor due to their company's delivery scheduling failure. I asked to speak to the manager but he was out of the office. "When will the manager be back?" I asked. "I'm not sure," the rep said "I think he's gone for the day." Gone for the day at 2:00PM on a Tuesday? What wonderful hours this man works! How can I get a job being a manager for Home Direct USA? I would love to be able to leave work in the middle of the day and not come back! I expressed this sentiment to the representative on the phone and magically the manager showed up! She put me on hold to go and check to see if my delivery could be squeezed in on Saturday. After a mercifully short hold time she came back "He was still taking off his coat when I talked to him. He says we should be able to deliver it at the end of the day on Saturday. It will be there between 12 and 4". Fantastic, but was I supposed to feel bad that he was taking off his coat? So I'm at my apartment waiting. By this time I'd read everyone else's horror stories on Yelp. I was not about to sleep on the floor that night, so at 2:00 I called to confirm. Office was closed. Closed all day. Guess I'm stuck. 4:30 rolls around and I get a call from the truck driver who says he is here. I look out the window, no truck. Turns out they had gone to the back alley. Understandable mistake. I asked them to pull around the front and this brings us back to the beginning of my review. The last 10 minutes of interaction with this company were perfectly average and acceptable. Definitely not worth any of my earlier troubles. Thanks to Home Direct USA I will now always ask about the delivery company before I order any item for delivery and I'll google them to see what others say. If you've got something that's supposed to be delivered by Home Direct USA, I'd advise you to call the company you ordered from and request a different shipper. It's not worth the hassle at all. read more

I don't really have much to add that hasn't already been said. Just wanted to warn people that Groupon uses HomeDirect USA as well. Current issue with me is that after a long delay in even getting a tracking number, the number I have now is for the wrong address (not even the right state). Apparently at some point this is realized by them, and according the tracking information, the phone number and the address are incorrect. Not sure where they got the address they have listed from; everything was entered correctly when ordered. I Waited ten minutes for customer service today by phone and sent an email- no response so far. After seeing all the reviews here I'm less than hopeful about customer service fixing this issue. Will update if my experience improves. read more

Long story short. Received confirmation on delivery four tines. All never showed up. When I called they said in each case it didn't make it on the truck...when asked the reason. The woman on the phone said "basically the workers at the warehouse were lazy" What she didn't know was I had them on 3 way with Target corporate who were not happy. Still waiting for a supervisor to call back to confirm 5th date..Don't think it will arrive for Christmas. Only positive note was Target Corp is taking my complaint seriously now. They were a witness to how unprofessional their services were.. Gave me a refund on shipping..a note on my account for 20% off my next purchase... But more importantly they want to use my experience (among others I was told) to sign with another shipping company. The item may not show up in time for Christmas, but at least I'm content it will cost them a huge account. UPDATE 12/23 and after promises of delivery on the 19, 20th, 21st, and now the 23rd..guess what? still no delivery. read more

Target.com uses Home Direct for large deliveries that can't be handled by UPS. Apparently a lightweight aluminum patio table is considered too large. Home Direct does not update you with tracking information. When I called them, they could not find my order. Then, I magically received a big package on my front door step so I thought I was in the clear, but when I looked at the box, it was for ANOTHER PERSON! Home Direct delivered someone else's chaise lounge to me and lost my table. read more

If you've got a choice, you may want to select another shipper! I ordered a table and chairs from a furniture gallery in Washington State for delivery to NC. Their regular shipper was somehow causing some delays so they turned to HomeDirect USA. Once the item was in NC, Home Direct turned the shipment over to another regional for delivery to me. It was supposed to come on a palate for protection. When it arrived at my home, it has been removed from the palate and the box containing the table appeared to have been skewered by a fork lift. The table top was scratched and the local shipper suggested that parts might have been missing. The box looked like it had fallen off the truck, or lost a wrestling match with a gorilla! Very disappointing after getting geared up for a delivery. Item now in route back to Washington and the merchant is going to resend using ABF instead. read more

Beyond pitiful. Ordered a mattress from Sam's Club. 3 hours late, no phone notifications. Called them and was put on hold 4 times and those calls were dropped. They did not return phone calls. And to top it off when they did arrive 3 hours late it was the wrong size mattress............Wasted seven hours on this B.S. Called Sam's Club customer service and was basically told tough luck. Even though Home Direct is their sub contractor they could do nothing about it. More B.S. from Sam's club. read more

DO NOT USE THEM!!!!! I wish I saw tall the reviews before using them. its amazing how a company have only 1 good review and all the rest is bad. its been over two weeks that im waiting on my shipment, I keep getting an automated call with a delivery date and a day after a cancellation. when I call, I need to leave a voicemail and NO ONE CALL!!! and when you finally talk to someone, the answer is the same " sorry but the person who deal with your area is on the phone" WILL NEVER BUY ANYTHING FROM COMPANIES THAT USE HOME DIRECT USA. read more

I wish I could give a 0 star rating. I own a furniture company and we have shipped numerous order through home direct usa's white glove service. Every single shipment was either lost, damaged/destroyed, delayed, or late. Their customer support puts you on hold for over an hour and provides you with no helpful information. Additionally, they are just a broker and they use cheap 3rd parties to do their leg work. The last order I shipped with them included 2 pieces to California and 2 pieces to South Carolina. They swapped two of the pieces and my customer in California received one of their packages and one package that was supposed to go to South Carolina. I've been on hold for 2 hours and still don't know where the two pieces headed to South Carolina are, even though they shipped from my company 15 business days ago. Avoid this company like the plague. I am a very rational, patient, and fair person, but their repeated incompetence has left me at a loss for words. I don't review companies online, but their service was so horrifying that I'm willing to take the time to post this review in hopes of saving others from the experiences I have had to deal with. read more

They talked us into using them for our company to ship our solid wood furniture. It has been nothing but a nightmare. Their claims department sucks. Ive lost customers, my profit for my orders gone. Their claim process is 45 days which my customers already wait a long time for their furniture. I have to reorder their items and HOPE they do not deny our claims. They lose our customers orders and try to hide damages from us. DONT USE THIS COMPANY! read more

Deserves 0 stars. The day before my package was to be delivered they gave me a delivery time of 11-3 (aka the middle of the work day), so I had to pay someone to sit at my house to wait for the mattress to be delivered. When they hadn't shown up at the end of this window, I called only to be told that they weren't delivering it today anymore and it wouldn't be delivered for two more weeks, when I'd have to pay someone to sit at my house for another 4 hours. This delivery company was so terrible to deal with I ended up canceling the order. read more

This is hands down the worst shipping company ever. Forget damaged items, how about horrible shipping, no updates, delayed contact, and absolutely no information about anything. Item was scheduled to be delivered last week. I heard nothing from them. Nothing at all. Then today (a week later) I get an email saying the shipping will be 'slightly' delayed. Slightly?!?!?! And how are you just now emailing me to update me about the delay?!?!? Needless to say it has been about a month and I have seen nothing/ read more

I created a Yelp account just to rate this company. They are absolutely TERRIBLE. I ordered 5 pieces of furniture from Macy's at the beginning of June and was told that the furniture should be delivered by beginning of July. After a few hiccups with Macy's, I get a call from Home Direct mid July saying that the furniture will now be delivered end of July. I get a call at the end of July from Home Direct saying that my furniture will be delivered in the middle of September. After spending 2 hours on the phone with them, I got the delivery date bumped back up to August 18th. The day of my delivery, I get a phone call from Home Direct saying that they have to cancel my delivery because not all of the pieces were in. Later that week I called to see if I could have a status update on my furniture, and they said my missing piece was in and I should get a call from the warehouse to schedule my new delivery within the next 48 hours. 48 hours go by an nothing. I called the headquarters and they said they would email the warehouse and call and they would call me back. I heard nothing. I finally got a call a week after that saying my new delivery date was going to be September 8th. September 8th rolls around and only 3/5 pieces were on the truck. The delivery men told me that Home Direct would call me within the next hour to get my situation solved. No on ever called. 3 calls to the warehouse and 2 to the headquarters later, I still have heard nothing. I've been told each time that they would call me back and no one ever has. In fact, someone on the phone just now said they would call me back soon! Let's see if that happens. So as of right now, I might never see 2 of my pieces of furniture ever again... read more

Mid-September Homedirect scheduled our couch to be delivered October 2nd. A week before they called me and I confirmed the date. Well, October 2nd came and no one showed. I called in the afternoon and they said they didn't know where my couch was. It's been 11 days now, Oct, 13, tomorrow, they're finally supposed to deliver it. This has required at least 10 phone on my part to get accomplished. I never received any assistance and I will never buy from any company that uses Homedirect USA as their courier. What an awful service. read more

Terrible. They put my order on hold and neglected to tell me after taking my money over a month ago when my product was ordered and the delivery was scheduled. Now today is the day my appliances are supposed to arrive and they can't even give me a new delivery date. At least communicate with the customer for god sakes. A bunch of monkeys work at this company. Avoid using them at all costs. read more

As a business owner, Home Direct USA is one of the worst managed, disorganized, and down right negligent businesses I have ever worked with. We needed a "white glove" delivery service to provide to our customers for furniture items. Nearly every order was either late to be picked up or late to be delivered, just lost, or damaged beyond repair. Customer Service does not have the power to accurately check into orders, nor are they allowed to give you phone numbers to any decision makers. For damaged goods, every claim has been denied even with insurance purchased for the value of the goods. The claims department will not talk about claims over the phone, they will only accept emails that they may or may not reply to. If you attempt to contest the claim denial, they say they need it in writing to forward to management. No one from management has ever contacted us. Home Direct USA's business practice is on the verge of criminal behavior. If you need a delivery service that does everything Home Direct USA claims they can provide, I cannot urge you strongly enough to avoid HDUSA at all cost. Do not subject your valuable customers to the horrific excuse for a business. read more

So far this has been the worst delivery company I have dealt with. I got several automated calls from them explaining my delivery would be sent to a warehouse in my state and then delivered to me on July 1 2014. When I called the local warehouse to get an estimated delivery time they said HomeDirect never even sent them the order!! You can NEVER get in touch with a representative from HomeDirect. You will be on hold for well over 30 minutes at which point you'll probably hang up like I did. Now I have a $700 order just floating around with no information as to where it is an when I will receive it. read more

If I could give negative stars I would. Not going to reiterate what everyone else has said because my experience has been exactly the same. I guess there is some comfort in knowing it is not a personal vendetta against me read more

If you have a option go else where. Made an order from Newegg.com for a couch set with ottoman. Got it for my wives Christmas present. I ordered it on the 7th December and was supposed to be here on the 19th. Now it's the 29th, just got off the phone with them. Told me the same thing they told me on the 19th. In Illinois waiting to go to Pennsylvania. Asked for a phone number to get more answers, they can only contact them by email. Which they say responses take 24- 48 hours. Well, it's been about 200 hours since the first e-mail. read more

@Nick At A. While I do agree with your logic that a few bad eggs out of hundreds of daily shipments are not representative of a completely flawed service, I have to point out the severity of the issues that come up when Home Direct doesn't get it right. I'll first say that I work for an online drop shipper so I encounter these "bad eggs" on a daily basis. Not all of them are with Home Direct, but many of them are. HD don't exactly have a pattern of delivering stuff damaged (at least not more than other carriers), but they just seem to constantly LOSE their shipments! Frequently I will get calls from our customers who have been monitoring their HD tracking for upwards of 3 weeks and seen no movement. Sure enough when I pull it up as well, there is no activity since the initial pickup from the shipper. When I call them I have to wait on hold for at least 6-7 minutes minimum to get a hold of anybody, only to have them confirm the same thing for me every time. "We can't find it. We'll do a facility check and get back to you". After which they of course never do. Their customer service follow up couldn't be more horrible. Keep in mind people that this is a FREIGHT carrier. They do not ship small items that are easily misplaced. We're talking dressers, vanities, recliners, tables, etc. How do you simply "lose" a whole table?? Did it fall out the back of the truck mid-transit?? It is a weekly occurrence that I have one or more of these lost in transit HD orders given to me. Obviously we can just file a claim with HD but it is a huge inconvenience to my clients who must now wait all over again for their replacement to ship. If I had any control over what freight carriers we use, I would absolutely dump Home Direct in a heartbeat. Overall, if you have no choice but to use them then chances are nothing bad will happen because as I've said I only deal with the bad eggs, but don't be surprised if your shipment somehow ends up "lost" no matter how large it is because it seems to happen with HD a lot when it shouldn't even be possible. read more

I placed an order for a folding table through Amazon.com seller "FOGDOG" back on April 22, 2012. FOGDOG uses Home Direct for their deliveries. Today is June 6th and I have not received my order, nor any communication about my order. It's been 45 days (33 business days) since I placed my order. For comparison, I ordered the same exact table shipped by Amazon, and it arrived in 2 business days. I tried tracking my order on the Home Direct website. It finds my order, but lists no information about it. I just filed a claim today, but it sucks that I have to go through this process. Please save yourself some frustration and do use Home Direct under any circumstances. Here's hoping I can get my 200 dollars back. read more

I would like to give them a NEGATIVE star if at all possible. I ordered for a futon on Nov 4, 2012 from Overstock. Two days later, they sent me a link which says that it has been "Picked Up". It's been TWO WEEKS and it is still "Picked Up". The shipment is from California to Oregon, for pete's sake! I called them and they said that they will investigate. I called CBC (the local shipping company, and they said they haven't heard anything about my shipment yet. Whaddaheck! read more

awful company!!! Bought a table and chairs from Target and they only delivered the chairs. I had to keep calling them and waited another week for them to get my table. Half of the time, their listed phone number does not go through. POS company. I'm mad at Target for using this ghetto company. read more

Worst delivery company I've ever dealt with. They take incompetence and lack of customer service to an all new low. I build 3 or 4 houses a year and have appliances delivered each time. Unfortunately I've experienced Home Direct before, when the company I ordered from used them for the delivery. That time their driver didn't want to come up the street and wanted me to pick the appliances up at the bottom of the hill. Of course all of the lumber deliveries, concrete trucks etc made it with no problem. But this last delivery takes the cake! My washer and dryer died, so I ordered a new set. Home Direct scheduled a delivery time Tues 2-6. I took off work to wait and they never showed. After 5 calls and sitting on hold for over an hour, I was told they thought they could get me back on the schedule on Friday from 3-7. I was amazed that after they missed the delivery window and were unable to locate their own driver, that they didn't just put me on the schedule for the next day. But to push me out 3 more days to wait for a Friday night delivery on a holiday weekend? I tried managers etc, none of them would take a call and promised to call back. Never received a call back. If you can avoid dealing with this company, I'd recommend it. They don't care about customers at all, don't show up on time and if you have issues they are completely unwilling to do anything. How they stay in business is completely beyond me. Maybe the problem is they have contracts in place with the large companies so screwing the little guy doesn't negatively affect them. read more

Absolutely horrible. They never pick up phones for customer service. We purchased furniture from ROVE, they and Home Direct lost our order at the warehouse, we had to reschedule the delivery many times. DO NOT USE THEM!!!!! read more

I recently bought a Sharp Aquous from Costco.com and it was shipped with HomeDirectUSA. I really can say my experience was great. I read a lot of reviews and complaints and was very concerned that I too would have the same experience but I can say that I am very pleased with the service. I could check the status everyday and I knew exactly where the TV was at each stage. Also when it came close to the delivery date I was contacted to confirm a delivery date which I could pick and was given a 4 hour window. The day came and i was called by the driver and he was there within 30 min. The unloaded the TV took it up my stairs and placed it rt in my living room. I would definitely by from Costco.com knowing that Homerdirect can deliver!. Tracking Tracking DetailsOrder ProcessedPicked UpIn TransitArrived at Delivery TerminalDelivered!Scheduled delivery date: Fri, April 05, 2013 - 12 AM to 12 AMOrder Reference Information Waybill Number : PS#### Tracking # : 1120#### Shipper Reference#: Signed By:Customer Care: (800)611-6302 Items Line Quantity Description Model Weight 1 1 SHARP 60" 860060 77.0Order StatusPick Up Address: COSTCO DEPOT 960 MIRA LOMA, CA 91752Delivery Address: IRVINE, CA 92603Local Distribution Center: AMERICAN RELO & LOGISTICS,(562)229-3600 Shipment Progress Date Activity Location 04/05/13 02:54 PM DELIVERY IRVINE, CA 04/05/13 12:00 AM SCHEDULED DELIVERY IRVINE, CA 03/29/13 12:00 AM PICKED UP MIRA LOMA, CA read more