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    The UPS Store

    3.0 (2 reviews)
    Open 8:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    1 year ago

    Great Customer service! They were very helpful with designing my buiness card and printing needs.

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    Local

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    2 years ago

    Items that were being shipped "disappeared" on their way out of the store. Beware shipping from this location

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    Demar Logistics

    Demar Logistics

    (49 reviews)

    Ordered my equipment from Sears and was a little nervous when I found out Sears wouldn't be…read morehandling the delivery or a reputable carrier - turns out rightly so. The package I ordered was over 200lbs and I didn't want to bother friends or family with picking it up myself so I decided to have it delivered and sears assigned Demar to deliver. Due to the weight and size of the package, the delivery was almost the same as the part - which was fine with me since I wouldn't have to handle it. I was given a delivery date of two weeks. Two weeks goes by and no package or phone call. So, I call in and get a relatively rude customer service agent that explains it's due to arrive at their local facility that day and I should get get a call soon. Two days goes by and I get a call scheduling a delivery for the following week (a total of 3 weeks delivery time, one week late, and ZERO updates on any of that, but at least it was being delivered). The day of delivery arrives, I cleared my schedule for the 4 hour window they provided and I get a phone call bright and early from a representative. They explain to me the package is lost and they are looking for it but it wont be delivered today. I received a slight apology, no empathy, and very little assistance from the person who helped me - lead me to believe this happens a lot. I was told I would be contacted later in the day with an update. By the end of the day, still no phone call, so I call in myself. Once again, no apology, empathy, or concern and they tell me it still can't be found but will call me the following day after looking one last time for the massive package. The following day, no phone call AGAIN, so I call in myself AGAIN. When I call in, hopefully for the last time, the representative explains that it is officially lost and will put in a note to Sears - no apology whatsoever and a very, "no big deal" attitude (another red flag that his probably happens DAILY). The delay in declaring it lost made it more difficult for me to put in the order cancellation with Sears and more difficult to get the issue resolved. Overall, I will not be using Demar again, nor any company that uses them. I wouldn't have a problem with any of this if they just handled it better. I completely understand these things happen, but the fact that they could absolutely care less was just way beyond rude. I shouldn't have to lose my temper to get an apology or an immediate fix - the fact that I handled the situation with composure was not a sign that I wasn't angry. I would encourage anyone that is being assigned them as carrier to change that QUICKLY and if you cant, call them frequently to get updates on your package. They have a negative online presence for a reason, they have also been in business for 30 years and have 0 customer service awards or accolades, and the lack of surprise when they discovered my package was lost leads me to believe this happens a lot and/or it was stolen - regardless THEY DON'T CARE ABOUT YOU OR YOUR DELIVERY, YOU ARE JUST A NUMBER TO THEM.

    This "shipping company" is a disaster. They've had my couch for weeks now, and finally scheduled…read moredelivery for today - Thursday, 1/2/2014. I arranged to spend the day at home so I could be available to receive my couch, which was already late, during their giant time window of 1-6 pm. They actually call me after 1 pm - during the actual delivery time window - to tell me the couch is NOT COMING! Great, why don't I just go back in time and plan something else for today? And let me clear my schedule for tomorrow, so I can get it then. Oh, what's that, Demar Logistics? It's not coming tomorrow either?? Oh, the first day available after it's suppose to arrive late on a Thursday is... the following Monday? You know how real shipping companies give you a tracking number, and you can see where your package is? My tracking number, which I've been checking every day since my package became late, provides only this information: December 18: Received December 19: Shipped It's now January 2nd. Demar Logistics, your website refer to your "core competencies," but aren't you supposed to be a shipping company? I would therefore argue that you have no core competency. Yelpers: Whatever you do, don't ship through Demar Logistics. And do your very best not to buy anything from a company - a lowbrow company like K-Mart, for instance - that would ship through Demar instead of through a reputable, name-brand shipping company.

    The UPS Store - copyshops - Updated May 2026

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