i had an RMA from Frye boots. I printed label and took my package to the store on Army Trail. It got lost. Contacted UPS, tried to file a claim, I was told it was not on my account. Could not file. I went down to UPS store, I had shipped it from. They stated they could not help me as I did not purchase my label from them. I explained I was having trouble filing claim. The web site would not accept my supporting documents. I asked if he could help me or at least scan in and email my invoice to me as he would not submit the claim, nor help with form. He stated he could, He did so with 1 invoice and charged me $5. I refused to pay! UPS issue, cost me a lot of time for lost package and he wanted $5 to scan one page so I could meet UPS requirements. Offered no assistance. NO THANKS, That kind of help I don't need. no sense in ever going back, the library would be more help!! read more

They stole 1300 dollars worth of material from me. Offered a check for 100$. Its not worth typing it all out, Im suing in small c.

Been here on a few occasions. Service is spotty but the packages get where they need to. Started using other places for pickups when needed. read more

This location is perfect but everything else sucks! The service is a 2 star at best. I like this location because the notary charges are $2 and the package pick up time is 6:30p. But my patronage stops there. They charge $2 per page for local faxes and $1 thereafter. I was not offered a cover page although there was a box shelf with fax cover sheets. They charge for cover pages whereas FedEx Kinko's does not. This location also ships for USPS but they charge far more than the post office for the same item. I was quoted $2.20 and the post office only charged me .92 cents. ..... So I agree they nickel and dime you. It is pretty safe to say that building a rapport with customers is not a concern. I'll continue to visit for notary services and drop off packages for pick up but would not utilize this location for anything else. read more

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Unfriendly and completely unhelpful to make a simple return that the sender is providing free returns via UPS. He would not help unless I paid a fee for him to print return label! read more

So the new owner is pretty good. Advised me to ship by USPS because UPS shipping was high. The new employees work quickly compared to the previous and slower owner Mr Patel. read more

Avoid this location completely. They have unreliable hours. Google says they are open yet the door is locked and the chain door is still closed. They don't even post their hours outside the door anymore. Not sure what's up with this location, but save yourself the headache and go to the one by Jewel and Army Trail and County Farm. read more

Odd to see the negative reviews. I have used this store several times the past few months and have had nothing but good to great experiences. There was a mix up with the main website on the order and the owner took me in the back and we got it resolved on his computer. I appreciated it a lot. Same with my visit yesterday, the order was messed up via the website and they got it done. read more

I have frequented this UPS location at 398 West Army Trail road. The staff is always friendly and even if crowded, they work quickly to help you out. read more

All I have to say is they wouldn't let me use my UPS account number to ship 3 packages. I will not return to this location.

I am a regular at this place, whether it's to ship a package or use their notary service. This place can get very busy but the staff is very efficient, knowledgeable and professional read more

Not sure why this place is still even open. The owner is SO RUDE! He was trying to rip off someone dropping off an Amazon return (trying to charge them for a box because they brought a label, instead of advising that it only doesn't cost anything if you have the QR code) when I stepped in to try and help the woman, he proceeded to interrupt and talk over me. He then asked me to come up to the desk so he can scan my QR code for my Amazon return to show us what he meant. When he did and I understood, I said "oh ok!" Only to be disrespected even further with "You shouldn't speak if you don't know what you're talking about" Excuse the hell out of me? Who do you think you ARE?! I simply tried to help out a customer that YOU were trying to RIP OFF because you are so greedy you couldn't ask if she had the QR code!!! Because she HAD her phone and did the QR code. read more

I placed an order on line and paid for it. My husband went to the store to pick the order up and the guy just said I have no order and was very rude!!! I called there several times and no one answers the phone. I left 2 messages with my order confirmation number and asked for a call back, no call back. I sent and email regarding the order and no one has replied. I will call my credit card company and dispute the charges. DO NOT GO TO THIS LOCATION!!! TERRIBLE SERVICE!!! read more

If I can give a zero stars I would. Very rude. Smart mouths and don't want to Wark at all. They charge for everything even for tape. I had to buy a 5 dollar tape to tape my boxes. And in order to print my labels, they charged a dollar. If you can make the trip else where do so. read more

The worst customer service I've ever dealt with! The Indian guy was rude, unfriendly, and clearly isn't around humans very much bec he did not know how to act around people! read more

This Owner was not interested in helping out what so ever. While I was on the phone with Amazon customer service he started shutting the store down and not considering the customer or the situation. Now a ups store isn't more than just a convenient stop but this location deserves a new management and the current one should be pushed out. If you want to take a service career than atleast pretend to be a part of the American customer appreciation culture. read more

Terrible customer service. I had a return package for amazon and he wanted to charge me 25 cents for the pouch. I've never been to a ups store that charges for this. Maybe I have just been lucky and not been nickel and dimed for a few cents. Anyway, when I questioned him about it, he gave me attitude and told me to "go to another ups." So I did. While I was waiting in line he was giving some attitude to some poor customer on the phone who was looking for directions. I quote, "Listen lady, I'm very busy." LOL There is one just down the road to the west on army trail and county farm. I highly recommend you to go there. There is also one on North and 59. These franchises are laughable. I wish amazon didn't use UPS for their free return system. read more

Terrible customer service here! I had to drop off 6 boxes with preprinted UPS labels. I wasn't spending any money. The owner conveyed his unhappiness to me. He didn't offer to help me, asked why I didn't have the UPS man pick it up and stood there with his armed crossed while I carried my boxes in the store and to the counter. He didn't offer to help with the door or anything. I stood in line behind someone trying to ship a book. He told them it would be $13-15 to mail the book. It was a paperback! He told the customer about using USPS Priority Shipping, but no other USPS options. You can send a book first class or medial mail too! The customer asked if there were cheaper options and no explanations were offered - changing the packaging, changing the number of days until receipt, etc. Nothing. She left with her book. Next time I will visit another UPS store. I'm willing to drive a few miles to stay away from this guy. read more

Avoid this store! Quoted $59 for ground shipping. Went across the street to fedex and shipped for $23 with insurance and signature confirmation. Contacting UPS to let them know about the price gouging. read more

I usually don't rate UPS stores but I had to tell everyone to avoid this store. Horrible customer service from the owner! He made me pay for a printout that didn't come out right because he wasted paper and ink to print it out for me. Acted as if it was my fault. I went to another UPS store and they had no problems with printing it out correctly. Do Not give your business to this store!!! read more

If I could give 0 stars are. Worlds worst UPS. They are supposed to make it easy to return amazon packaged and were completely rude. Will never go there again. Don't waste your time read more

I am pretty sure that this place is closed. When I stopped by to mail a package, I could not find the store at all. UPS does a poor job of updating their maps of store locations. read more

What kind of crap is this place i use this store as an access point to pick up my package today i was told that it would be 3 dollars to pick up my package. I have already paid for shipping and contacted ups customer care and they have told this location to give me my package and they still outright refuse there is not supposed to be a charge for this service. Avoide this dump at all costs they are the oppitomy of nickle and diming you to death i hope they get shut down. They are the rudest people i have ever dealed with and have no buisness working in the customer service aspect of this world. read more

Tells me that he won't charge me for packing even though it's just a baby onesie and tiny bib and ends up charging me plus extra fees. He ends up telling me I'm lucky cause he usually charges $8 for packing ?! Packing what? I feel ripped off that I sent a onesie and bib to a friend 8 miles away and paid $21 in shipping. read more

Terrible service. Do not go here! This location is listed on DHL's website as a drop-off point. The owner refused to take my package saying he doesnt want to take DHL. He was rude to everyone else in line as well. You're in the wrong business if you refuse to take packages. read more

READ THIS We had to ship a laptop in the ups, it was a toshiba and we called toshiba saying it was prepaid and that is there is a problem with box sizes, we will not get charged. Went to UPS store and they charged us 25. I called my bro and had him explain teh contract Toshiba had with UPS. The retard at the desk told me not to argue with him, and that he needs the money in order to ship the box. We weren't arguing with him, he wasn't complying. He told us not to explain 'law' to him, even though we know the contract, and we could ring up toshiba and UPS to explain the damn contract to him. Later we got frustratedd with him, he told us we cannot do buisness with him with an attitude. If you work with customers and do not comply, your damn sure we'll get pissed, expect it sir. We went to a different store and they had the same problem, but they actually called Toshiba and validated the shipping. So they were better. Plus the orginal charge was $14. The dumbass in bloomingdale charges us $25. DO NOT GO THIS UPS, these a Better one in Lombard. Its cheaper and more friendly's. read more

The helped me out so much it prompted me to actually write a review for a UPS store. Went out of their way to help me cut down a large pipe so it was able to be shipped, and then again in order to save me almost $200 in shipping. Thanks guys! read more

DO NOT use the UPS store at 398 West Army Trail Road #124, Bloomingdale, IL. Your package will be lost, stolen or thrown away. I dropped off a box of Christmas gifts and clothes on January 6, 2018, that my daughter was not able to fit into her suitcase when she went back to college. The box should have arrived on January 11. My daughter said she did not received it. I looked at the tracking information and it showed that the package had not left the store. I called and the owner brushed it off and said it was UPS' fault. I called the national UPS number and they agreed that it had not been picked up from the store. They started an investigation. I went to the store and the owner said it had left his store, even though the tracking shows that it hasn't. He advised me to get receipts together (because he knows the package is gone???). I should have used FedEx. This owner was negligent. read more

I started off with a cheery "good morning" and ended up tossing the phone aside. I have a good life, but after forty seconds talking to this guy it was like my life truly sucked. The person on the phone answered my questions as if I was supposed to have been born with the knowledge of his services. Impatient, condescending and rude. I live right around the corner but will never go here. read more

they tried to charge me $12.00 more than the post office. when I decided to leave they started trying to negotiate a lower price. went down the road to the post office who confirmed they do not negotiate prices. (I requested the same delivery option at both places) . I would not feel comfortable using this place to mail packages. read more

Terrible customer service. I needed to return a box that was sent to me in error. I was using a company prepaid label. I had taped up the box but the tape was coming up on one end. I asked her to put a piece of tape over just that end - maybe four inches. Without looking up from what she was doing, she advised it would cost a dollar. I went home and called UPS to schedule a pick up. I could afford the dollar - but the service was so poor I didn't want to pay it out of principle. I won't go to this UPS store again. read more