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Bloomingdale, IL

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Envision3

5.0 (1 review)
Closed • 7:00 am - 5:00 pm

Services - Envision3

Copymaking services

Printing

Scanning

Envision3 Photos

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11 years ago

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The UPS Store

The UPS Store

(31 reviews)

This location is perfect but everything else sucks! The service is a 2 star at best…read more I like this location because the notary charges are $2 and the package pick up time is 6:30p. But my patronage stops there. They charge $2 per page for local faxes and $1 thereafter. I was not offered a cover page although there was a box shelf with fax cover sheets. They charge for cover pages whereas FedEx Kinko's does not. This location also ships for USPS but they charge far more than the post office for the same item. I was quoted $2.20 and the post office only charged me .92 cents. ..... So I agree they nickel and dime you. It is pretty safe to say that building a rapport with customers is not a concern. I'll continue to visit for notary services and drop off packages for pick up but would not utilize this location for anything else.

i had an RMA from Frye boots. I printed label and took my package to the store on Army Trail. It…read moregot lost. Contacted UPS, tried to file a claim, I was told it was not on my account. Could not file. I went down to UPS store, I had shipped it from. They stated they could not help me as I did not purchase my label from them. I explained I was having trouble filing claim. The web site would not accept my supporting documents. I asked if he could help me or at least scan in and email my invoice to me as he would not submit the claim, nor help with form. He stated he could, He did so with 1 invoice and charged me $5. I refused to pay! UPS issue, cost me a lot of time for lost package and he wanted $5 to scan one page so I could meet UPS requirements. Offered no assistance. NO THANKS, That kind of help I don't need. no sense in ever going back, the library would be more help!!

The UPS Store

The UPS Store

(31 reviews)

I started this review as a one-star but have increased the star rating after speaking with the UPS…read moreStore manager/owner "Brent," who did the right thing to correct a significant and seemingly purposeful inflation of all the dimensions on two large boxes by one of his employees. These increases of dimensional-weight with cubic-inch volume surcharges doubled the shipping price that we should have paid. I called and spoke to the employee who inflated the dimensions and he dismissively blamed "laser measurements and increasing shipping charges." When I contacted the corporate UPS Store headquarters at 800-789-4623 (CustomerRelations@UPSstore.com), they suggested I call and talk with the local franchise owner before escalating the complaint. I called and explained the situation, and Brent credited the difference to our credit card and saved me the extra time to dispute the charge with AmEx, enter a BBB complaint and file a claim for fraud. In the future, after being burned by this franchise, we will have our own measurements written on the box to cross-reference and match with what a UPS Store employee tries to assign. In any event, I appreciated Brent's responsiveness, acknowledgment and eventual reconciliation.

Handles all UPS shipping needs, with patience and helpfulness…read more Needed to handle a Amazon return. Plenty of parking (since it shares a giant parking lot with Jewel) and no wait since there were plenty of associates.

Envision3 - copyshops - Updated October 2026

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