I had the pleasure to meet one of the support managers and Omar, an administrator, of HiPOINT this weekend. They were at the building providing a solutions event (A FOR FREE EVENT- assisted users with any technology issues, ANY TECH issues) at my building. I took advantage and had them install an upgrade to my wireless and setup my smart TV. The building is provided internet, television and Internet phone services from this contractor to our building. As you can imagine, I am giving them 5 stars for several reasons as I will detail below. This provider came to our building as a vendor that was going to rewire the building. We switched from a service provider that consistently had outages with both television and internet. That provider acknowledged that we had bad wiring; but, when renewing our building contract, the service provider wanted to maintain the status quo. We requested the service provider provide us options to which they did not and could not. Today we have HiPOINT: - They rewired the building, seamlessly. What do I mean by this, they managed the rewire by communicating the project time line clearly every step of the way with our board, community and building engineers - They were clean and prompt with this huge task and are constant professionals - The technicians were courteous and clearly professionals (During the installation process I met roughly about 8 of them) - The took the time to explain pitfalls and issues I may have in my home and using my services effectively 1 1/2 to 2 years in and they still continue to WOW, They provide great customer support whether I call the support desk (I have never been on hold for more than a minute when I call in), The field technicians are professionals and care (Never late for appointments, communicates effectively and understands issues with all forms of technology, I have an Apple, Windows environment and Genie for DirectTV), Administrators/Managers are directly involved (Providing Seminars/Escalations processes/Solution Type Events--- FOR FREE!!!!!). Recommend them 110% and love this service provider. That's huge for me because I work from home and have three (middle school/high school aged kids). Thank you team HiPOINT appreciate you guys. read more

Amazing Internet Provider!! - What a welcome change from typical Comcast and AT&T Shenanigans. With Comcast and AT&T, I have suffered through long outages, terrible customer service, and the same old kick the can down the street mentality. Welcome Hi Point. When I first learned of their service I thought great another provider, maybe they are a little better than the big 2. I was willing to accept even marginally better service for my business and my clients to not have to deal Comcast and AT&T. Let me tell you - I am blown away by Hi Point's exceptional customer service, blazing fast symmetrical internet service and follow up. In the 3 years we have been a customer, we've experienced 1 outage, which lasted less than 2 hours - try that with those other fools. I was not in the office, but Hi Point actually called us to inform us of the technical difficulties and followed up to make sure our service was restored. You will NEVER receive that level of customer service with Comcast or AT&T. I have nothing but good things to say about there staff. Technician Rickie arrived on-time very quick and a pleasure to deal with. I assume the other Technicians follow his example. I know for a fact you don't get that kind of service support from Comcast or AT&T. I can't say enough good things about Hi Point - if they service your area, you owe it to yourself and your sanity to make the switch today. read more

HIPOINT is my worst nightmare and I cannot even describe how terrible they are; incompetent, unprofessional, ignorant, rude are very nice words to describe them. They make your life hell and will laugh at that. Please stay away from this company, call association and make them aware if you have any issues with Hipoint (they are paying the bill). Hipoint is already reported at BBB and please check filtered messages on the bottom of the yelp page. Please contact your association and make sure the price of internet didn't double or tripled after a year of "promotional rate". They sold me router for $85 while the building was switching to Hipoint and tried to charge me $75 for router configuration. I refused and decided to do it on my own using brochure provided with router. I wasn't able an access the configuration page and I hired tech person but he wasn't able to do it either. The sold me router for $85 with BLOCKED ACCESS and tried to charge me $75 for configuration . That is JUST BEGINNING of the story. I am not going describe the rest, just safe yourself time and energy and run from them as fast as you can. I cannot agree more with the rest of the negative reviews. As of 9/2/2011 they have name change posted on Facebook : "HiPoint Technology Inc. It's settled. HiPoint is changing its name to Effin Computers. May 13, 2010 at 9:45am" THIS REVIEW HAS ONE STAR TOO MANY read more

Our building recently switched over to Hipoint, and, in the midst, I lost my internet connection. As technicians were leaving the building at the end of a work day, Jay was willing to come up and check out the situation. He got me online! That is Hipoint's goal and they are good at problem solving to reach that goal. Unfortunately, the very next day, I was offline. I called Hipoint and they said they would send a tech out the next work day. Omar checked it out, again, after just meeting in the hallway, he offered. Working on his own clock, he discovered that, in the downtime, the computer got a friendly ol' virus. They took the computer in for service, and gave me a quote that was half of what Geek Squad would have charged. So, after four days, they informed me that, again unfortunately, most of the files had been corrupted by the virus. Oh well. They recovered what they could, and were kind and professional throughout the whole process. When I got my computer back, I realized I had lost 7,000 itunes songs. Major oh well! Still, I called in my credit card information, and, to this day, I haven't gotten a charge. I'm playing it carefully, and if something turns up, that's ok, but so far, it looks like free service! How's that for above and beyond?! Thanks, Hipoint read more

As of July 30, 2011, I am a very satisfied Hipoint MDU fan! Granted, I've only been a customer since 5:30PM July 29, 2011. Yet, the installation went splendidly. Our condo is a 40 story multi-dwelling unit built in 1970. Fortunately, our wires were easily accessible, in good shape and dry. The technician was extremely professional and an excellent instructor! Installation took less than an hour (it took that long because I was getting ISP lessons). I have been a long time AT&T customer, but since June I have had MAJOR problems with their DSL service. June is when Hipoint entered the building. Last night and this morning is the first time since early June that I was able to consistently connect to the Internet. Since June, I never knew when I'd be able to connect to the Internet which was a disaster when you need a reliable Internet connection to earn a living and continue your education! The Hipoint speed is lovely! I still have the AT&T service as a backup for now waiting for the next storm to test Hipoint (until June, my AT&T service always worked . . . even after a storm!).\ I am keeping fingers and toes crossed that Hipoint continues to deliver! read more

I moved into my building about 8 months back while in was still under Access Media 3 as our Direct Tv and Internet Provider. Which had me on the verge of breaking my lease or at the very least back to playing Board Games through the remainder of it. Service was terrible, customer service was rude. Not going to get to much into them, they are behind us. Our Board voted them Out and jumped on board with Hi Point. Im thinking just another AM3 but to my surprise the Technician Rickie and customer support team were very pleasant and easy to deal with during our transition over. Rickie was able to answer and address all concerns and even went the extra mile of installing our WiFi assuring optimal speeds. We've been with Hi Point for over 3 months now and have been pleased with the out come. If I decide to relocate to another building and they dont have Hi Point, I will do what I can to put them on the Boards radar. Keep up the Great Work! read more

I struggled with technology for a few months and finally said to myself that I needed help! I am no Bill Gates that's for sure! So...I called Hipoint and Omer was my HERO! He explained on the phone what needed to be done and when it became apparent I had NO clue what he was talking about...he suggested he come by and set it all up. So in a blink of an eye, a quick trip to Best Buy and my entire home is set up start to finish with the internet and more...and such fast internet service! Now I won't have to tell my visitors I don't have the internet, don't know my passwords, don't know anything basically...because my strength is being a chef, not an IT guy! He understood this and patiently set it all up and explained it to me in a clear and concise manner. My life just got so much better thanks to HIPOINT and Omer. Thank you so so much. read more

Our company chose HiPoint for the ease of use (we have two locations in two states), communication, customer service and pricing. What once was a one line per office disaster has become an efficient, well operated communication system. With the help of Shawn Neely, we can now take and transfer calls between our locations. Any changes or questions are always responded to promptly. When clients call they can choose to speak to any of the employees directly from either office without long waits or difficult transfers. Our voicemail system has created an opportunity to still get calls that were once lost to busy signals and long bouts of ringing. Shawn made the change easy and fun for our offices and employees. Small business owners consider giving Shawn a call and the opportunity to help you succeed too! read more

Our building is currently being wired for HiPoint service. My installation was done yesterday and my internet speed has been running at close to or above 200 Mbps. Certainly much faster than my XFinity service. More importantly, the customer service has been fantastic. I had an unrelated computer( nothing to do with installation) issue and one of the techs and company principals helped troubleshoot the issue. When it could not be fixed from my unit, Omar, even made me an appointment at the Apple Store! Talk about great customer service and willingness to go over and above what is expected! Way to go! I was remiss in not giving shout outs to Bill and Ryan. They also went over and above in trying to assist me with my issue. Again, not their issue but they were ready to help me resolve my issue! HSG read more

Our entire condo building (in Lakeview) switched over to HiPoint for both Directv and internet about 3 months ago. Thus far, the service has been excellent! On the TV side, I haven't experienced any of the problems I had with our old Directv provider, Access Media 3. I have heard no complaints from my neighbors, either. The best part, though, is the super-fast internet connection. I haven't had a single service disruption, which is really important to me because I work from home 2-3 days a week. The speed has also been very consistent at the level we signed up for: 90Mbps. This is far and away better than any other options we had in our condo building previously. I was a little nervous about signing a 5-year service agreement with anyone, but so far, HiPoint has delivered. Keep up the good work! read more

This review and star pertain specifically to Harjeet from Hipoint's Tech Support team. His patience, deep knowledge, professionalism, and helpfulness are truly exceptional. Internet issues can be a common and frustrating part of life, but having someone like Harjeet as the tech support makes all the difference. There have been multiple instances where I've spent hours on the phone with other tech support representatives, unable to resolve my internet problems. However, every time I've reached Harjeet, he's been able to identify and fix the issue immediately. His expertise and efficiency are truly remarkable. Harjeet's exceptional service is the reason I continue to feel confident in using Hipoint as my internet provider. As long as Harjeet is part of the team, I know I'm in good hands. read more

I've only had 3 interactions with HiPOINT and they've all been top notch. When I called to sign up for service they were easy to get a hold of. No long wait times. I gave them my info and set up the install appointment. The day of the install came and that was much easier than I expected. Jay was knowledgeable and professional. He helped my set up my WiFi all the way down to connecting my printer and smart TV. He truly had a passion for technology and showed me a few tricks with the TV that I didn't even know I could do. 3 months in and everything is great. Speeds are always good and the only problem I had turned out to be my router needing a reboot. It's good to know that an internet provider is one quick call away to help you out whenever you have problems. Highly recommended. read more

I spoke to a very kind representative today. I had just woken up to no internet and was :NOT: in the best of moods. However, he remained very polite and patient with me throughout my... let me be polite and say 'rant'. He restored my connection in less than aminute, using sorcery no doubt. I refuse to believe otherwise. I am very grateful to hi point for their prompt response times and quick fixes. I am speaking on behalf of many of my neighbor / friends too. The gradual step-ups in quality over time is apparent. Like the (sane) people have commented below, the older reviews are just that. Older. [Edit] Added Speedtest result image. Note that I'm on a 100Mb plan. Very satisfied. The new and improved Hipoint is a force to be reckoned with. read more

My building started using HiPOINT about 5 years ago, and from the onset I knew it was going to be a good choice. While the initial start of the service was a little spotty as others in the building were switched over, once that was completed I've never had a better connection. When my wireless was starting to act crazy a couple of months ago, I called into their support line and spoke to Jason, who helped me improve my connection by walking me through changing the channel of my WI-FI. As a self-proclaimed non-technical person I was beyond frustrated, but he showed great patience and helped me a great deal to understand how to do this. I just moved out of that building last month, and I miss them already! Their service is top notch! read more

RSS-Youth 1st Hi-Point, Brett Hi-Point was referred to Youth 1st Counseling Services Inc, to assist with our phone system and billing. Hi-Point came out expeditiously and were very helpful. Our phone system has been upgraded, they phones were installed, and most of all HiPoint saved us over $500 dollars per month on my phone bill. Brett have been on top of ensuring that all of our business needs are being met. Additionally, Hipoint has come out to offer additonal services to integrate our office so that staff can communicate more effectively and efficiently. The staff have been deligent with follow through, the tech group have been thorough in resolving any issues. I look forward to a long lasting business relationship. read more

I've never completed a Yelp review before so I hope that shows how grateful I am to Omar for helping me fix my internet. Omar, from hi-point, was helping my neighbor with his slow internet. He spent a good amount of time explaining what he was doing, why he was doing it and ways my neighbor could keep his internet speed high. After hearing all this I asked him if he could give mine a quick review. He immediately came over, reset my internet,and went to work. My internet was decent but is a lot faster now. I was getting a lot of lag and it has completely vanished. I'm grateful to Omar and Hi-point for the great customer service and taking the time, even though I didn't put in a work order, to take care of a client. read more

I recently experienced connectivity issues with my internet and reached out to Hi-Point ISP for support. I was fortunate to have Reshmi assist me, and I must say, her expertise and professionalism were exceptional. Reshmi quickly identified the issue and guided me through the resolution process with remarkable clarity and patience. She made what could have been a stressful situation seamless and efficient, ensuring my connection was restored promptly and performing better than ever. Her dedication to delivering excellent service and her approachable demeanor truly set her apart. Thank you to Hi-Point ISP for having such a skilled and customer-focused team member. Highly recommended! read more

ATT and Comcast keep raising their rates for current customers. As someone who only uses internet, and not really cable, it doesn't make sense to spend so much money for fast internet. This is why I like HiPOINT so much. Options! They don't service my new area yet (come on HiPoint!) but my friends in Chicago are lucky to have it and I'm totally jealous. Not only are the internet speeds quick, but the customer service is so friendly. A real person always answers the phone and I never feel like they are trying to sell me something or get me off the phone. We should all have access to fast internet at the best, most competitive, prices available. I recommend hipoint to everyone read more

Extremely disappointed with HiPOINT's customer service. Technician didn't completely install my cable at the first visit. Arrived an hour and a half late at the next appointment and was not able to complete the setup as he did not bring the proper equipment. I was told a supervisor would reach out to me the following business day, but did not. I called to discuss the matter and spoke to a supervisor who told me he would sort the matter out and after receiving a message to call him back which I promptly did and left a voicemail message, I have received no further contact. It has been several days and I am continuing to pay for a service that is incomplete. read more