Ruined my wedding shirt and refused to do anything. They said it caught on another shirt when…read morebeing cleaned and they are not responsible for anything. They said there is a sign that says they aren't responsible, so my $200 Bugatchi shirt I wore once at my wedding is gone. They don't stand by their work, and you leave your nice clothes at your own risk. Go somewhere else and pay a little more that will honor their mistakes. Awful business, stay away

Requested a work shirt that's been used for about three years to be cleaned. I understand the shirt…read moreis old but there was no need to not only berate my shirt but disrespect my character calling me dirty. I took the shirt to super clean dry clean and they didn't even question the shirt and got it completely clean with no issues and no hiccups. Treat your customers better.

I would give 0 stars if I could. They mixed up suit jackets with me and someone else. So I got home…read morewith the wrong suit jacket. I don't wear suits often so it took a little while to discover the error. When I told them about it they treated me like it was my fault and that I must have made a mistake. Mixing up the order is bad enough but how they treated me was even worse. I'll never use this place again and would urge everyone to go elsewhere. They clearly cannot keep track of the items they have in inventory. If anyone is missing a Calvin Klein suit jacket, I might have yours!

Avoid this place! I brought a 50s poodle skirt with a few droplets of chocolate on the side. They…read moresuccessfully removed the chocolate, but returned it with a new 3 inch black mark on the other side and a different brownish stain near the waistband! I objected to paying $7+ for the service, and was told that they could maybe try to clean it again. No thanks. Now there will not be time to have it done elsewhere. Zero stars is sadly not an option on this site.

They are great efficient dry cleaning.Everything is ready next day after5pm without fail. They also…read morehave drive up door if you don't want to get out or have kids.

The staff are wonderful, it's a really clean facility with a drive-through, I've used the tailor…read moreand the dry cleaners and have been impressed with both. I am now a return customer and excited to have a great dry cleaner/alterations in the immediate area.

I have been going here for years! Always great service in the past, but unfortunately the business…read morewas recently sold to new owners. They scalp the hell out of you for profit. $4.99 for simple Polo Shirt is ridiculous. Really wish the previous owners were still there. Highly recommend you look elsewhere...these new owners could care less about customer loyalty.

Recently, I called to ask about pricing for men's dress shirts and was kindly given the info right…read moreaway, and the prices were better than other places I checked. I've been twice now and have had a great experience both times. The laundry and pressing have been perfect, with no issues at all. The staff is friendly and quick to bring out my clothes when I arrive. I especially love the convenience of the drive-thru for both drop-off and pick-up. Great service, great value! I recommend Y Pay More Cleaners in Plano!

They gave a discount for being a first timer. I dislike their hours though. Theyre closed during…read morelunch when most working people do their errands. Service was ok, they did what they were supposed to.

Friendly staff both in person and on the phone. I brought in a long formal dress , a coat, a cotton…read moresweater and a stained cashmere sweater and I was very pleased with my returned items. No drastic pilling and no weird smells. Thanks!

Maybe it was when I peered into the area behind the counter where the alterations and mending of…read moregarments takes place, as it took me to places in the heart. As I chatted with the friendly owner at the counter, when seeing the sewing machine and colorful rows of threads, I couldn't help but think of my late Mother, as she too was a seamstress. I have her old Kenmore sewing machine among the treasured ancestral artifacts in my sacred space at home. I had been wanting to make a change in where to take my dry cleaning, and reading the positive reviews on Yelp for Dry Clean City, although they're further from my home than at least ten other dry cleaners, I decided to make the trek to give them a try. I felt a kindred spirit as soon as I walked in the door. This is not your usual chain operation here, this is a husband and wife team who've put their personal touch into their business for the last 21 years. As I'm on the verge of taking a long anticipated trip to Portugal and Morocco, I took 12 shirts, three pairs of pants, and one sport coat for dry cleaning, with one shirt also needing mending, after the edge of the lint filter in our dryer grabbed the hem of that garment, and wrapping the shirt into a tight ball, it also tore a hole at the seam. First, the wife at this cleaners did a masterful job of saving that shirt for me, it's as good as new, and for a very reasonable price no less. As for the dry cleaning, I'm sold, everything came out perfectly. I'll be looking dapper for my upcoming trip. But most of all, the reason I know I've found a new place to entrust the care of my highly valued garments with, is this husband and wife team, who put love into the work of their hands. As icing on the cake, their friendliness draws you in upon entering the door for the first time. You just know, these are great souls, they're caring people, and this is a clean operation, a business whose workmanship will help to build our self esteem, as we wear the stylish clothes they've renewed for us time and again. I went for the dry cleaning, but I'll be returning for the friendship, and for their personal touch, in helping their customers feel good about ourselves. If you're also reading reviews to find a new place for your clothes to be cared for, look no further, this is your place. It's an enthusiastic 5-Star review from me. Sincerely, Keith Brown Garland

Took 3 tailor made shirts in for laundry. They did such a poor job, I rewashed and ironed them at…read morehome. When it was run by Asians, it was fantastic, but they retired and now run by people with no pride in their work. I do not recommend them for laundry or dry cleaning.

I dropped off 11 shirts to be laundered, along with 1 shirt and 1 pair of slacks that needed dry…read morecleaning. I told the person that took in my laundry that I wanted all of the shirts laundered except for the 1. I picked up my cleaning today and EVERYTHING was dry cleaned. I wound up paying $6.61 per shirt that should have been charged at the laundered shirts rate. When I told the gentleman that I specifically requested that the shirts be laundered, he gave me the excuse that the manager said the shirts, even if they were mostly cotton, but had any other fabric, that they must be dry cleaned. This is total BS. I have washed and ironed these shirts many times with no issues. The only reason that they got 2 stars instead on one is that they were at least clean and they didn't lose anything. Last time going to Canyon Creek Cleaners for me.

A week ago dropped off three dress pants to get pressed for work. I have been trying to pick them…read moreup for three days now. Went there 9 Friday, at three on Saturday Monday and I went there at 5:30 pm right after work and still no one. I just want my pants!! They look shut down and not answering the phone. Owner/ management - please just open when your hours say. I need those pants

Great experience at this location. Took my husbands dress shirts to get cleaned and also a very…read morelarge comforter. Shirts are clean and crisp; comforter was fresh and clean. I have only been to this location once and Brian treated me as if I was someone who had been going to this business for decades. Wonderful service and even helped me take out and load my items in my car since my hands were full. Will definitely be back!!

We have been using Town & Country for just over a year and I would highly recommend them to anyone…read more Brian is amazing and remembers every preference for specific pieces and always has my order ready when he sees me pull up. He is well-priced and always does an amazing job. Love this business!

Annual visit to wash the queen sized bed spread and one large pillow. Too much overloads home…read moremachines so this is good alternative. Save money bring your own soap and whatnot. Prices range for $3-$6 based on size of machine. In/out no problem on weekday morning. Machines take only quarters so bring own or $1-$5 bills and use coin changer. One staff person there to help out and keep it clean. New sign on door is Plano Laundry.

Horrible service the lady doesn't greet you or seem happy to help you . I rather wash my own…read moreclothes than deal with someone with her attitude .

I wish i could give them a 0. I was their customers for at least 10 years. They have always been…read morenice until one of my shirts came back dirty. When I brought it up to their attention, I was kicked out of the shop. I left them a review in which they rudely responded that i'm not on their customer list. They had the same respond to another customer complaint. It really wasn't a big deal. Mistakes happens. It required a very simple solution. Dry clean it. I see absolutely no value in their service if they can't take care of something so simple.

I have been a customer here for at least 7-8 years, until today. I get press only and today the…read moreprice increased drastically. I've watched the prices constantly increase, but still kept going. When the rude old lady with the glasses rattled off the price and I inquired about the price of each item, she got snappy and rude and almost refused to give me an itemized receipt. Once I got it, I couldn't believe my eyes. These are not special material items, I just don't iron. They have added up charges to items and a new EV fee with zero explanation. They have raised overall prices and then try to fool you with the "15% discount. When asked what the up charges were, she proceeded to say everything is going up everywhere. Unbelievable. They don't value their customers at all. I won't be returning and don't recommend them at all. She can't show you an itemized receipt until she swipes your card. Shady practices. Never again.