Highly recommend Loyal!!! I scheduled an appointment over the phone, and they started working on my…read morecar as soon as I got there. Never have I ever had somebody fix a car problem for me so fast!! I was shocked! Jesse is the best, hands down.

My husband & I have been going to Loyal for many many years and I never have that sense of dread of…read morewhat shenanigans are they going to try and pull over on me when I bring one of our cars in. Reasonable, trustworthy, and they will make time for example to do a diagnostic on say the dreaded 'check engine light' so that you can determine if urgent or not. Love that I can walk to/from their shop as well but they are also on a bus line.

Fast, accurate quotes, excellent communication and service. Quickly replaced my alternator same…read moreday. Competitive quotes compared to other shops in the area. Recommend for car repair needs!

Fair price. Good service. Good communication. Was able to get the price worked out through Yelp and…read moregot the car in quickly for service.

I have never had a car repair experience like this, ever. Unbelievable. Professional and friendly…read more Yusha promptly checked me and took down some symptoms. Right away everyone knew my name. A gentlemen came over and said "hello Michael, I am Moses. Tell me what is going on with the car." He listened intently. Asked a few questions. "Michael, let me get to work." Another gentlemen came over. "Michael, I am Sol. We are going to take care of you. We will call you in about an hour." I am car stupid. Moses called with the diagnoses and clearly communicated the problem and the estimated cost. After the work was complete the final bill was a little over 9% less than the estimate! When I came to pick up the car a problem was discovered at the last minute. Moses and Sol explained the problem would be hard to discover earlier. My heart sank. More money. Sol said "Michael, we are going to take care of you. This is on us. we didn't catch it. We are going to replace the part at no charge." I would take my car back to Bay's. These folks treat you as human not an ATM. Please give these folks a call. Thank you Lang's towing for recommending Bay's Auto Repair. If you need a tow to Bay's call Lang's Towing in Ballard.

Went in for body damage and came out looking fresh off the showroom floor. Moses expertly repaired…read moremy car at a fraction of the cost of the competition, was honest, expedient and just constantly impressive with his breadth of knowledge on a car that is not that common - so refreshing to have a garage I can trust. Yusha at the front desk can multitask like a genius, I watched her help 5 customers at once without missing a beat. I would recommend them to anyone with any type of car, best service ever.

This shop is great. The mechanics do great work, are honest, and charge fair rates. The only…read morechallenge is parking, but if you get there before 8, you should be good and can just drop your keys through the door slot

Adam is a smart man who knows his way around cars. He is trustworthy and does good work at a…read morereasonable price.

Taskar is great! Quick, friendly, competent, reasonably-priced and they have worked hard to squeeze…read moreme in each time I've called. Most recently I had my car towed there on a weekend, and they had a new radiator in and ready to go by Monday evening. Highly recommend!

Very friendly and great service. I came here for a last minute oil change and will be back.read more

Whoever awarded fewer than five stars was wrong, and I don't care than Rathburn Auto isn't there…read moreanymore. Jason is the best mechanic on god's green earrh, and I wish he was still here. I followed him to Ravenna, and I hear he's up in Northgate now. I'm too ashamed to ask him to work on my hybrid. Having put him through fixing my VW bug was torture enough. Jason, wherever you are, you should know that you come up in every conversation about great car mechanics. The last time I heard someone mention you, it was my new neighbor in Magnolia, talking about how much she missed Jason. "You don't mean Rathburn, do you?" "I sure do, you know about him?" Heck yes I do. Rathburn auto came very highly recommended by word of mouth at least ten years ago, and my life just ain't the same without this shop. Where can I get my car serviced that ALSO has old, broken down pinball machines? Nowhere, that's where. Jason, if you're reading this, we all love you. We need you. I'm not saying you have to come back. I'm just saying I'll pay your rent if you do.

Great work. Fair Price. Reliable. Honest. I've been taking my vehicles to him for 10 years.read more

Always a great experience every time I have to take my Audi here. The staff is so friendly and…read morehelpful, Angel is so sweet and beyond informative and there to answer any questions. Everyone always does such an amazing job on my car, very thankful for a place like this I can trust. Thanks everyone!

My first impression of this small, local business could not have been better for my family and me…read more This happened just three days before Christmas. I'll spare you the details, but Shane and his crew are heroes. Their generosity toward complete strangers is undeniable. East Coast shop vibes--lots of people moving with urgency, all smiling and saying hi. I wish I had found this place sooner. Nice job!

When I moved to Seattle in the mid 90s, I bought a used car; I looked for a local shop that works…read moreon that brand often for the pre-sale inspection, and High Road had a great reputation for Honda (& Acura) / Subaru /Toyota (& Lexus) cars back then. High Road did a great job checking out that used car, and they've been my family's Seattle auto mechanic ever since. Over the decades they have a great record of advising needed service vs "let's keep an eye on that but it's OK for now" and they've kept several cars running great, we've never been steered wrong. On my recommendation, my parent and sibling have been bringing their cars to High Road since they came to Seattle, and they're still speaking with me.

These guys are just after your wallet,either that or they are completely clueless.Instead of going…read moreto the problem they will work from back to front of the issues,my experience at least with sensers. When an exhaust senser goes off it doesn't matter if its pre catalytic or post catalytic converter the 1st thing to pull is the oxygen senser in the air intake.If grime is on the senser give it a shot of wd40 or blaster to bring back to shiny,dry off reinstall.In the event this does not end the check engine light then you can start with the 2 sensers in the exhaust down pipe,best to replace both at the same time.End of story.You can buy 4 aftermarket sensers guaranteed to be as good as factory for what they wil l charge you.

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere…read morefor future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

Took for oil change. Second day I was driving and smelled strong burning. Took back immediately and…read morethey told me the technician left whole bunch of oil spilled around the area. Now it's the third day, it still has the awful smell when the car is running. Just careless. Hope spill is the only issue.

Amazing team and high-quality service offered by the most experienced mechanics in Kirklandread more