Unfortunately, High Sierra Cycling moved locations, but they still provide excellent service. For the past 3 years, I have always been extremely pleased with the service for my road bike. Recently, I brought in my wife and son's bicycles. He quickly fixed my wife's bike. My son's bike took some time to find the right part; however, the bicycle rides better than ever. Excellent prices for repairs. Will continue to take our bicycles there. read more

Great shop! Friendly and laidback vibe. Mike, the owner, is all-time amiable. If they don't have it in stock, they can order it. Bonus for ordering parts is two of the nation's biggest distributors are here in the area so they're often able to get things in within a day or two (obviously depends on stock on hand at the distributor and what day of the week)! Been a happy customer for over 3 years now. Purchased a bike through them and bring all 5 of my bikes in for maintenance. read more

Really nice people. Answered my questions and helped me adjust my brakes on my bike. Very welcoming to a person new to bikes and would most definitely come back read more

Just keeping my rating up to date BEST SHOP on the west coast I've been into! Just dropped my SC Heckler CC today and I know HSC will get it right. And just be aware High end E-bikes are new and nobody has made the perfect one yet or even produced a model with all same components. So I give anyone working on these $10kplus bikes so much gratitude for taking the time to adapt and learn about them. Lord knows it's a whole new arena for all shops. HS sells the best bikes so they in turn are the best at servicing them! Anyone who knows bikes knows this is a no joke bike! And I don't take it anywhere else for anything I can't do my self!!! read more

High Sierra Cycling - My bike model and sub model - Bike Rentals Near Me - Reno, Nevada

Mike and Dolan hooked me up quick changing out both my tubes in under two hours on my mountain bike. They were helpful, polite and thankful also. I basically called at 1pm, they said come on over, I was there 10 minutes later and they got me setup. I highly recommend High Sierra Cycling. read more

High Sierra Cycling - Trek mountain bike with new tubes installed. - Bike Rentals Near Me - Reno, Nevada

Great service at a reasonable price. Very friendly and helpful staff. Will return in the future read more

The owner Mike is a great guy. The place is family owned and operated and it shows. They care about their customers and want them to have the best experiencing enjoying the worlds of cycling. Great place and highly recomended. read more

I came in right when they opened today to fix my e-bike tire cause i genuinely don't know ANYTHING about bikes and tires. With my bike being my only transportation to work it was important to me to get it fixed, the 2 guys that helped me were so kind and helpful. Service was 10/10, store was neat. and it took them literally 30 mins to fix my tubeless tire. I definitely recommend this local family owned joint! Thanks guys! saved me from stressing lol read more

I came by this place twice, since my first experience was garbage, wanted to give it another shot. Turns out, second time was just as garbage of an experience. Moved here from SF, this place is down the street from my house. I'm used to having a bit of a wait for getting my road bikes tuned up. Totally understandable. Guy basically told me they're not taking any bikes. Weird to be rude about it lol. Second time I came here, asking about some tires for my bike, looking for a specific size, brings me not the size I asked for.I assumed he got me what i asked for since he didn't say anything. Tires weren't packaged. Got home and saw he gave me a different tire size. I drove back and told him he gave me the wrong tire size than I requested. He said it's fine. Because of my height and weight, I use very specific tire size to avoid issues while riding. If you didn't have it, just say that. Clearly the shop wants to sell new bikes, assume customers are morons (selling a lot of cheap bikes at very steep prices), and because they're the only shop in Demonte Ranch can get away with being rude/overpriced/crap to old people. Honestly, I think most people come here since it's the only bike shop nearby. There are much better customer service oriented bike shops in south Reno. Due yourself a favor, find a better shop. read more

Been going to this local "Mom and Pop shop" for years. Had great service at REI for the bike I bought there 17 years ago, but wanted to give the biz to the folks around the corner. Have never regretted. Was thinking it might be time for a new bike, but my recent tune-up and new tires has me falling in love with my old bike all over again. The bike runs amazing, some of the adjustments make it sweeter than ever and it looks hella cool. I love these folks! read more

High Sierra Cycling - My bike looks sexier than ever. - Bike Rentals Near Me - Reno, Nevada

Updating my review from a long time ago! This was an urgent and necessary drop off. My shaker bottle fell out of the water bottle holder and went through my back tire, broke in half, and busted three spokes from my back wheel. So then my bike was definitely not rideable. Good thing my friend was riding with me on his electric bike and could quickly go grab his truck and take me to the only bike shop that was open on a Sunday afternoon. We made it just before closing time. They said they would see about the parts and give me a call when it was ready. After a few days I hadn't heard from them so I called to check on my bike. They said the parts were coming and it should be ready that day or the next. I got a call that it was ready to go by Friday (less than a week since taking it in). I stopped in as I was running by on Saturday to see how much it would be, thinking the damage was really bad and this it would costa pretty penny. Mike and his son were working and we chatted for a bit, they said it was only $33! I was SO HAPPY. I guess the spokes were only $4 each and labor was $20. Not bad, this made my day. I walked there the next day (Sunday) and took the long way home, made it about a 12 mile sunny ride and now I have my bike back riding better than ever. 5 *'s all around. read more

I drove from Genoa yesterday looked at shoes and some new peddles I showed him the SPD pedals I wanted and was told he could order them I asked about price and he walked away complaining about dam mail order when he was ordering them online Follow the money too bad I was looking at buying a new Cervelo Stay away and maybe buy a Canyon online or Cervelo stay away better yet run away! read more

Unless you are looking to pay full price for a bike and then never go back to this shop again, avoid it. I gave them at least a half dozen tries, each time walking away telling myself never to go back. Right from the energy flowing out of the shop when you walk in, to the horrible mechanical service, which takes days to weeks, and at the highest expense I've seen in Reno, this place makes me cringe. Let's snot forget the arrogance and in ability to listen because the owner would rather try to boast his own knowledge and experience. There are some great shops in Reno, don't settle for this added stress or headache. read more

Awesome bike shop and service. Really friendly staff and knowledgeable when it comes to service and repair. I haven't been on my bike in a while and wanted. To make sure everything was working properly. High Sierra Cycling did an amazing job tuning up my bike and getting it back to to me quickly. Went out for a ride and could tell the difference because the gears were shifting smoothly! Thank you High Sierra Cycling for getting me back on the road. read more

High Sierra Cycling - Great job servicing my bike at High Sierra - took it out in the parking lot and gears shifted so smoothly! - Bike Rentals Near Me - Reno, Nevada

Enormous THANK YOU to the crew at High Sierra Cycling for going above and beyond to get me and my trusty steed back out on the trail! Everyone in the shop was super friendly and helpful. The mechanics were knowledgeable and fixed my bike quickly and effectively and even fixed a shifting problem I've had for months without me even mentioning it! Highly recommended!!! read more

High Sierra Cycling - Bike Rentals Near Me - Reno, Nevada

We came here to rent a road bike for my boyfriend's Mammoth ride and found the staff to be super knowledgeable, helpful, and friendly! The rental process was very smooth and the rental bike came with water bottle cages, saddle bag, and inner tube. I also test rode one of the Liv road bikes they had available, and they seemed happy to help and were not pushy at all. I highly recommend them if you're in the area and looking to buy or rent a bike! read more

Won my loyalty by outstanding customer service. They helped me out when my bike needed a quick and simple repair, so I went back to them when it was time for a new bike. This locally owned bike shop supports the cycling community and deserves our support in kind. read more

We found the service to be both overpriced and incompetent. See the images showing the simple tube replacement. The angle of the valve is bad and resulted in a slow leak. We were charged $70.00 for this ridiculous excuse for a tube replacement plus a new tire. It would be bad enough if the work was overpriced, but to have it be wrong is really obnoxious. We have the receipt showing the charge which is outrageous. read more

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In this day and age I've come to expect less-than-stellar customer service but that doesn't mean I'm willing to get used to it. It DOES matter that you get the details right and it DOES matter that you are presenting yourself professionally- business owners and managers are not exempt. Snarky remarks are totally unnecessary and definitely unappreciated, thank you very much. When I call 24 hours AFTER my bike is supposed to have been done, I don't appreciate being told, "Well did you get a call?? Then it's probably NOT done, riiight???" Thanks for NOT bothering to ask any questions and to act as though I'm too stupid to do business with you. On second thought..... read more

I was looking for an e-bike and checked them out. Their Giant line had exactly what I was looking for so I bought one after having a meaningful test ride and discussing it with the owner, Mike. If you buy a bike you get 15% off accessories for 30 days. Also, if I need to change the stem after riding for awhile , that is provided at no cost. I was so impressed with the bike that I brought my wife down for a test ride and she loved it so much we bought a Liv, essentially the same bike, also made by Giant, for her! Dolan was the one helping us out. Great people, great experience. read more

Following a horrific bike crash years ago, Mr. Mike treated me like gold. Helped me find my replacement ride for a fraction of the price of the other guys. 25,000 miles later and lots of tune-ups, tubes, and 'stuff', it's almost time for the next bike. I trust them so much, I've been back so they could help my parents and my son select their bikes. Three generations riding on High Sierra bikes. Fantastic service at a great price. Gotta love Mike and Bonnie! read more

High Sierra Cycle...THE BEST! I purchased my first good quality road bike from them several years ago. Still love my bike and the service they provide is excellent, they take care of my every cycle need ( however crazy ) and make me feel appreciated as a customer. Great group of folks! Thanks High Sierra Cycling! :) read more

Thx for the emergency support on my ride - I had two flats with only one spare tube. Luckily I was less than a mile from their store so was able to walk over and get two new tubes, CO2 cartridges and I was back on the road 30 mins later. Many thx!!! read more

Been here twice in the past week for different repairs on my bike and very pleased with the service, timeliness and prices both times. We've also made some small purchases like new reflectors and new handlebar grips and those were also installed all for a very reasonable price. They never tried to up sell us and always walked us through what was being done. read more

Just bought a Bike from a private seller in Reno and took it into High Sierra to get it dialed in. The kind people running the shop were super friendly and knowledgeable and got my bike just where I want it. I would 100% recommend going to High Sierra for anything Bike related! read more

Bad customer service. Bought my bike from them and when bringing my bike back in for service they were extremely rude. Called to talk to owner about how his staff treated us but he was rude to us even more so than his staff was. He was condescending on the phone and he just didn't care what we had to say. Never going here again. Regret buying my bike from them now. Go to Great Basin Bicycles. Way better customer service. read more

Stopped by this shop for a repair of two tires. They quickly offered to help me out and finished the job in under an hour. I really appreciated their ability to help multiple customers and a still deliver great service. I will be utilizing this business for my families biking needs. read more

A well deserved 5 star review! This review is based on my last two years living in Reno, south burbs. (I'm moving and wanted to provide the Reno yelp community with a well deserved review). Over past two years, I've had three flat tires, needed two tune ups, lube and two water containers. ALWAYS friendly staff, easy to purchase, competitive prices and great location. Safe area. Both tune ups were completed in a timely manner and well done. I'm no long distance biker but usually ride 15-25 miles. I hike also. A long time buddy I retired with from decades, he has ridden with the groups from this shop and said similar things...good people. Well, there you are, for the future incoming residents (probably from California like myself), try this bike shop. Shares the lot with Starbucks and nearby always 7 day a week 330-530 BEST Happy hour (food n drink) Twisted Fork. Thank you. I'm moving to Vegas but I'm in Tahoe often. read more

Mike's bike shop is the bomb! He ordered a beach cruiser for me in classic mint green. I also got a basket for my puppy and streamers and lights. Thanks for the fill hook up. Also, I just purchased a bike rack. His team installed it for me while I went next door for a glass of vino. Woot woot read more

High Sierra Cycling - Beach bike - Bike Rentals Near Me - Reno, Nevada

We just bought a pair of cycling shoes for my wife. The owner of the store was so helpful and nice, as was his son. We will definitely come back. Great experience. read more

I never have purchased or brought my bike in for maintenance, but my wife went into this shop to look for a new 2020 Liv or Juliana bike. She came away with some great honest information, and when a 2019 popped up online, they didn't hesitate to tell her it was a great deal and pull the trigger! They could of easily tried to sell her on their 2020 but didn't. Respect them for that, and will purchase from them in the near future! read more

I feel bad that I am not in here more often. Bonnie, Mike, and Tom are some of the nicest people I have ever had the pleasure of knowing. I started riding with them about a year ago, and now try to find time for a ride whenever possible. I got my first bicycle here, and have no plans of shopping anywhere else. They take care of my bike when I'm an idiot and mess something up, offer friendly advice on my riding, and are always inviting me out for some miles even when I regrettably can't find the time. Join them for some of their rides; They are usually posted online but if not are written on a white board in the window. If you are new and just thinking about getting into cycling, go talk to them. When I was starting out, they'd let me ride different bikes on the Saturday morning rides to see what fit, what I liked, etc. They'd be more than happy to do the same for you. read more

I was extremely impressed with the customer service I received when I took a bike into the shop that I was considering buying. Mike took the time to teach me about some rising basics. He watched me ride the bike, explained and showed me how bike worked and make adjustments to get the bike to fit me better. I'm definitely a newbie to riding but the passion the owners and staff have is pretty obvious. I will continue to use them for my biking needs. read more

Awesome knowledgeable people. Every time I've gone in with an issue or question about my bike or a product they have been able to answer and get me what I need. read more

There are may great bike shops in our area and High Sierra is tops. The staff is very friendly and helpful. I have purchased 3 bikes from them and the after-sale service is a benchmark for customer service and satisfaction. Look at it another way: after I purchased my first bike from High Sierra there must be good reason for me to become a repeat customer. read more

This is a great local bike shop. Sonny is happy to take care of complete builds and simple tune-ups. The service price is good and my bikes ride perfect. Thanks! read more

Oh my gosh these guys are the best. First they answered the phone when I called. Second they actually had a bike I could rent! Third they were open on Sunday afternoon - the only time I had to bike. And most of all they were so kind and helpful. I'm not a very experienced biker and had never ridden the great bike they had for me - when I came back within 5 minutes to ask how the heck the gears worked, they were totally tolerant and sweet. Bonnie was especially great, offering to come and get me if I had any disasters on my ride. What gems!! I will definitely rent from here again next time I am in Reno. read more

I went in a bit ago and discussed some bike options with the owner. He was polite and helpful. However, he said he would take a look at some options and reach back to me. I have not received a call, text, or email regarding anything we discussed. Likewise, I was in the shop for a good amount of time before anyone actually acknowledged my presence. As I said, the owner is a nice enough guy but the assistance in-store and the follow-up were basically non-existent. He tried to up-sell me to a higher end model which I wasn't keen on. Upon further review, I actually agreed with him. But I found the bike in store and another location that was extremely helpful and reached back in a very timely manner. I wish the owner the best and can say I'd like to try again but they certainly lost at least the bike sale. read more

Went in to get my 85 year old mom's trike tuned up. After 20 minutes dealing with three different people to get a quote. They finally said it will be $75 plus parts and it will take two weeks. As we were about to write it up the owner showed up and said he won't take the trike, they were too backed up and they did not have space for it (there was plenty of space). The only other customer there was looking at a new $2,000 bike and everyone was gushing over him. Obviously these people only care about the bike snobs out there that have big $ to throw around. If you want someone who cares about the average rider, this is not the place to go. They did not even offer to help reload the trike in my truck. If they were so busy, why did they have four employees standing around with only two customers? If they are not taking more repairs, why didn't the first three people who were trying to quote me, know this? If you are too busy now, just keep up with your crappy service and snobby attitude, you won't be busy long doing business like that. Needless to say, I, my family and my friends will never be back. read more

I've purchased 2 bikes and love them. Mike ordered exactly what I wanted. This last week they installed the bike rack i purchased while I drank wine at the wine shop next door. I can always find little gifts and fun nick-nacks for my beach cruiser. Fun relaxed energy. read more

High Sierra Cycling - Beach cruiser on new bike rack - Bike Rentals Near Me - Reno, Nevada