I recently picked up a new Aventon Level 3 ebike from Black Rock Bicycles, and the whole experience left me genuinely impressed. Curtis treated me like someone whose time and questions truly mattered. He listened to what I needed, asked thoughtful follow‑ups, and never once tried to upsell me into something that didn't fit my needs or style. Curtis knew the details of this bike without ever sounding rehearsed. He kept me apprised of the bike's progress, build, and readiness. At pickup, he walked me through an orientation and maintenance tips that were actually useful and never made me feel rushed. Pricing felt fair, and the post‑sale service was just as good. Curtis tuned the bike before I left, double‑checked the fit, and encouraged me to come back for complimentary adjustments after a few rides. If you're looking for a place that combines expertise, friendliness, and genuine enthusiasm for cycling, Black Rock Bicycles deserves your business. I left with a bike I love and the confidence that I can rely on them for anything I need down the road. read more

Took my daughter's E-Bike because the head set piece was missing. Before I took the the E-Bike, I knew that it was missing a part and Curtis noticed it. He took care of it and the customer experience was great! Definitely worth the work!!! Highly recommended Black Rock Bicycles for all your gear and cycle needs. read more

Absolutely amazing service. I have a 7 year old mountain bike so I decided to get the Pro Overhaul Service. Which is almost like a complete rebuilt. Keith & Curtis kept me informed the whole time throughout the process. You even get pictures sent you to you. Upon pick up, they walked me through what they did to the bike and even gave me the bag of the parts they replaced while telling me why the parts were replaced. Complete transparency from start to finish. There a lot of great shops in the Reno & Tahoe area, but nothing like Black Rock Bicycles. Highly recommended. read more

My father in law had an issue with his back tire, the tube and tire had a blow out. We were able to walk in with it and Curtis was able to fix it up within a few minutes. He was incredibly helpful and made sure we understood all our options. Incredibly grateful for all his help and wonderful customer service. read more

Black Rock bike is amazing. I ordered a new electric bike. The bike only took nine days to arrive and have them assemble it. When I went in to pick the bike up they walked me through the operation of it. They made sure I understood how to charge and what all the buttons were for. The shop is well stocked and super clean and organized. read more

Black Rock Bicycles - New ebike - Bike Rentals Near Me - Reno, Nevada

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I highly recommend Black Rock. Curtis sold us an Aventon bike, and he went waayyy out of his way to help us out. He took the times to demonstrate everything, and my son loves the bike. Can't imagine a better place read more

Called ahead to do a job.band that I needed it done today. On arrival the person I spoke to first ignored me than told me he needed to keep the bike. I'll mention that part that broke was replaced by the same employee 6 days ago. Really disappointed how I was treated and manipulated to get my bike in the shop read more

Bought Aventon bikes here. Great to learn about models and adjustments. After ordering our bikes pickup and orientation was excellent and not rushed. They have a good stock of accessories to buy. Highly recomended read more

Pretty awesome bike store. I called about rentals which unfortunately they were only renting for burning man. So I asked about flat tire repairs and they could do it while we were waiting. Professional, friendly staff and fast service. Got a flat fixed in 20 minutes, bought a helmet and a kick stand that was installed, which was also super quick. Best place to get your bike fixed, they know what they're doing. read more

First day of the season and I had blown my tube! I had walked in 20 minutes before closing and they helped me immediately. Service and friendly experience was on point. I will be a returning costumer. They had managed to take care of the situation within a matter of 20 mins! If you need anything this place is the spot. read more

recommended by a Wolfpack football player number 98 Sam Hammond he's a illumi now but a few years ago when he used to ride and he bought his bike from Black rock bicycles and gave me the name of Curtis and his associates so I went there bought one bike brought it home. My husband liked the brand and decided to get one himself and we've ridden one season and we're on our next season read more

Needed service on my E bike to update wiring harness for a new battery and took it to Black Rock. They service and sell Aventon E bikes so they have experience dealing with the manufacturer. After a few delays due to wrong parts being sent from Aventon, they quickly completed the repair. I appreciate that they check the bike before returning and even tightened up some looser fittings. Great service and communication on status of repairs along with fair costs is a winner. read more

I've been using Black Rock Bicycles exclusively since I found them a few years ago. Everything from tuneups, parts, and helping me finish a custom E-bike build. Curtis and crew are very professional, knowledgeable and down to earth. If you are looking for an honest shop that knows their stuff and is always to listen/ help then look no further. 5-stars all around for these guys!! read more

I received a used bike from a friend and we wanted to give it to one of our son's friends since he didn't have a bike. It needed some work (missing a crank arm and needed a tuneup). I brought the bike to Black Rock and Curtis was super helpful. He found a used crank arm and some new pedals, tuned up the brakes and gears, did a safety check, all within minutes for a very reasonable price. My sons's friend will be so happy with his new bike. Thanks! read more

Awesome shop. Really knowledgeable, friendly, and helpful staff. Curtis let me ride a couple of e-bikes and talked me through all the specifics and differences between them. I left feeling great and confident with the purchase. read more

What a bunch of amazing people. We run into some issues with our equipment and they were soooo loving and kind to us. True burners from the heart read more

Black Rock Bicycles - Black rock amazing team - Bike Rentals Near Me - Reno, Nevada

Couldn't have had a better experience from Beginning to End! Curtis and staff are amazing and made it so easy to buy my new e-bike through them. The manufacturer was having a sale, and Curtis made sure to honor all the pricing by purchasing through them. Not only did I get an amazing deal, but it is so important to support local businesses. Thank you, Black Rock Bicycles! read more

Fantastic shop. After 5 years on my old mountain bike, I was shopping around for a new set up. While you'd have a hard time finding a bad bike shop in Reno, the folks at Black Rock Bicycles are the best of the best. I stopped in just before closing time on a weekday, but the shop owner was happy to answer all my questions about the Intense brand of bikes (a company which has taken a hybrid approach, selling both direct-to-consumer and through traditional retail channels). I ended up ordering an Intense bike. Black Rock Bicycles took great care of me. They received the bike, assembled it, and custom fit it to me including adjustment of the dropper post and front and rear shock rebound... even dialing in the exact PSI for my tubeless tires (which they converted from the factory clincher style - awesome). As other reviewers have said, everyone at this shop really knows their stuff, is passionate about riding, and getting their customers on the right bike for them. read more

These guys are great. They took good care of me and my sons little neon green BMX. When there was an issue they went above and beyond to make it right for us. They are pros and care about their customers and what they do. 5 stars all the way read more

Still the best mountain bike sales and service in the Reno Tahoe area. Black Rock carries some of the best brands of bikes and seems to be able to get other brands for special builds that they normally don't stock. I really appreciate their level of the service/maintenance of bikes. The only place I would trust spending several hundred bucks to get a full overhaul or anything else like hub rebuilds, fork service, etc. It is nice to take your bike to a place where the employees are 100% focused on mountain bikes other than their annual ramp up for burning man. A few good MTB shops still left but Black Rock is worth searching out for service or a new bike. read more

Decent local business that will happily take your Burning Man money and help facilitate your bike experience. Went with a friend who rented everything all the bells and whistles (I had a cheap beater waiting for me on playa) but this was her first burn so... great way to work it out for a first timer. I got some super overpriced goggles but since I had none, and didn't have to pay shipping it all works out. read more

Black Rock Bicycles is the only way to go when renting a bicycle for Burning Man! They provide high quality cruisers that are perfect on the playa! The staff at Black Rock Bicycles is extremely professional, friendly and helpful. They have all the accessories that you need including seat covers, EL wire and blinky lights so you don't get run over by an art car. Just make sure to rent your bicycles online before August! They closed rentals toward the end of July and we just barely made the deadline! read more

Excellent customer service. The guys that work at the store are mountain bikers and know what their talking about from experience. I had a bottom bracket issue on my new bike and I called, explained the issue, brought my bike out to the shop, and they put tools to my bike and fixed the problem. They did all this as we talked mountain bikes, solid shop and personnel- highly recommend them for service and new bike purchase. Thanks Black Rock Bicycles! read more

I went in here for the first time today because my chain derailleur broke. The guys in the shop were very professional, efficient and friendly. I was given the help I needed and was on my way.. While I was there I had a chance to look around at all the cool bikes and merchandise. What a badass shop! read more

Favorite Bike Shop Ever! All your biking needs! Mountain Bikes during 90% of the year...If you need an experienced bike shop that does it right the first time this is your shop! Burning Man friendly many bikes priced to sell! All the burner bling you could ask for! read more

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Brought my Santa Cruz Nomad into Black Rock Bicycles after 3 years of pedaling, shuttling, bike trips and steady thrashing but only doing the bare minimum in terms of maintenance. My bike needed full rehab on all the hydraulic components, new rims, new rubber, and Curtis & Crew had it turned around in one week. I swear it rides better than when it was new! Thank you Black Rock Bikes for rock solid service and outstanding turnaround time. read more

Great service. Randy loves bikes and wants to see people happy on the right one! Glad to support a genuine operation. read more

These guys are awesome! They walked me through my first road bike purchase and get the best deal possible for the bike! I love my bike! Then when I had a part break on the bike they were happy to help me out and fix it. I highly recommend going to them for your new bike and/or for you bike maintenance and repairs. read more

Black Rock Bicycles - My bike - Bike Rentals Near Me - Reno, Nevada

Randy and his family well, made me feel like apart of their family. During the craziness of Burning Man you would think that thousands of people descending on this establishment would stress them out, nope. They're located in a residential area, so if you feel like you're going the wrong way, you're not. Keep in mind that this is a neighborhood and try to refrain from angering the neighbors with bunch of hoopla. However, Randy being the smart dude that he is employees most of the neighborhood kids to smooth over any ruffled feathers of the parental units aka home owners. I rented a Thule rack that fits 4 bikes (3 comfortably). Randy not only helped me get the rack on our rented SUV, but gave me tips on how to prevent theft and our bikes from getting scattered across the road. For $75 I received the best product and customer service. What more could a Burner want? read more

The bike shops that I've been at in Reno overall rank as a friendly and competent bunch and BRB is no exception. I recently had two town bikes serviced here and they did a great job - their ideology seams to be "under promise and over deliver". The bikes were ready before they said they would be and they went over everything they adjusted, cleaned, and lubed. If you are wondering what their specialty is, I'd say MTB. They have a little of everything, but definitely mostly MTB. And yes, you guessed it, they cater to the Burning Man event. Location, well, they're all the way up in North Reno. Kind of out of the way for me, but at least check out their website and see if they can help you if you like MTB for sure. It's a nice little shop up by Peavine. read more

Super place. Walk in's welcome. Hard working. Out to help and offer service. Was here around Burning Man for second time. They were sooo busy but still made time to help us check bikes and install bike rack. Would recommend. Good job people! read more

I rented a bike from Black Rock Bicycles for Burning Man '09. This worked out very well for a few reasons. First, the staff adjust the bike to your needs before you embark. This saves you from having to bring extra tools. They also provide racks so you don't have to strap the bike to your roof. The staff are all veteran burners, so they know how to make a bike last on the playa. Despite a week of heavy usage around BRC, the cruiser still rode easily and quietly. The lubricants they use seem to resist the dust very well. By contrast, some department store bikes were falling apart by the burn. On the off chance that you run into problems, there is a dedicated Black Rock Bicycle repair team on the playa. Last, I was able to return the bike without cleaning it. I was on a strict time frame to return rental items and catch a plane. Having one less thing to clean made a big difference. The price was more than worth it to have a stylish, durable bike on the playa, from a local business, with no strings attached. I'll be renting from BRB again next year. read more

We rented mountain bikes from Black Rock, threw them in our truck, and took them out for the day. The guys working there were super friendly and nice. They were happy to make sure our bikes fit us right, give recommendations on where we could take them, and give some recommendations when we asked about what bikes we should look into for buying in the future. read more

I really can't sing the praises of Randy and his whole crew at Black Rock Bikes highly enough or loudly enough. I don't live in Reno, but I come in a couple times a summer to see family and to ride N*, the N Trail, Tyrolean, etc. And every time I come to town because I am a large mammal who fancies himself a DH racer, I tend to bust some part that is usually harder to find than a virgin on prom night. Case in point today, Friday the 13th of July. Wouldn't you know my fantastic bike luck on this trip would give out today? I get to the mountain, pull out my bike, and low and behold the end cap on my front axle is MIA. For a thinner, more talented rider maybe this wouldn't cause pauses and internal contestations about riding, but when you're a big man with no real bike talent, you have to think ahead. I make a few calls, and no one has it. Then, out of the back of my addled and slightly hungover mind, I remember Randy and his crew. I get on the phone, and they have the exact part I need. So 30 minutes, $25, and 20 "why me lords" later, I have the part I need and I can keep the road show of stupidity and gravity defiance rolling for another day. Thanks a lot guys, you rock! read more

Best bike shop in town if you are into downhill/freeride. Very knowledgeable and friendly. They stock a lot of specialty items that other shops dont have. They got me on the mountain same day even with such short notice. This bike shop really is as good as it gets! Thanks Black Rock! read more

Very expensive and the bike they gave me died in the middle of Burning Man. They refunded half the rental cost, but overall I was not happy. read more

Went for a test ride with Curtis and Steve this morning! Can't say enough but they were very helpful and great to let me try their bikes on the trail so I could get a real feel for how they ride not just in the parking lot. I can say for sure that they will get my business and I would suggest them to anyone. read more

What a great bike shop. Curtis and his knowledgeable shop team provide outstanding customer service, competitive pricing, making each visit a pleasant experience . Finally found a bike shop that truly cares about the customer. The Specialized Levo e-bike I bought is incredible. Thanks Black Rock Bicycles! read more

I want to thank the mechanic that tune up my bike. I really didn't have time when I be pick it up, didn't even look at it. I pull it tonight of my truck and I could tell than an amazing job was done. Super clean. Thank you very much. read more

Just dropped off a bike for repair. They do not rent bicycles. (at least according to my mechanic)