Rich tackles problems and creates fixes, when you have exhausted your own efforts at repair. And he accomplishes it multiple times faster than you could possibly do it. read more

Went here for a bike fit for my new gravel bike, and walked out with a new model for pedaling - which kinda shocked me because I raced at a pretty high level and have been riding pretty seriously for 50 years. But old dogs can be taught new tricks. Deep knowledge, excellent equipment, care, and enthusiasm. What else can you ask from a bike shop? read more

Great local bike store. super friendly and helpful and decent selection. Recommended!

My classic off-road bike from 1988 was in need of a tuneup- badly. I called GBB and was quoted $75 for a 'basic tuneup' and thought hmm, REI wants $120 and other shops want $90+.... Should I try 'em? Well, glad I did as the staff was friendly and had bike less than 24 hrs! Upon pickup I erred and though we're open till 6 as arrived 5:10 on Sat, but owner was in pkng lot and reopened! They did a bit of work, but I walked out of there for less than $85 as they didn't play any games and showed me what needed replacement part. They've got a new customer! Thx guys! read more

Adding another review because the service is fantastic! I brought my paragon mountain bike in for a tune up because they did a great job on my tune up for my road bike. My MTB had been sitting in dry storage for 3 years and needed some love. Dropped my bike off at 10am when they opened. Had it back by 12:45pm! This place is great because they don't try to over charge for nonsense parts, only what you need. Will keep bringing my bikes here vs any other place in Reno! read more

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Super friendly staff! They got me in within a matter of seconds! Would highly recommend.

I really needed to get my bike repaired so I can continue the mending process for my full knee replacement. I needed the tube for my tire replaced after suffering two flat tires. Great Basin replaced my tube in less than 10 minutes. I couldn't have asked for better customer service. I highly recommend Great Basin Bicycles. Mike read more

Unprofessional service to new customer. Undermining your Knowledge of bikes you bring in for service for the first time. read more

In the past I have taken my bike to Sierra Cyclery downtown but it's a little bit farther than I'd like since I work nearby Great Basin Bicycles. I searched around and saw they had equivalent reviews to most shops in the area. I stopped in during a mid-day walk break to see if I can bring my bike in after work to repair a flat and have the yearly tune-up (January is best). They said "no prob, easy peasy" and that I'd have my bike the very next day. Sure enough, they called me the next morning when my bike was ready. I didn't pick it up that day but during another walk break the day after I swung by, paid for it, and was on my way. Everyone I interacted with (three different guys) was very friendly, very helpful, and sincere. This will be my new go-to bike shop. read more

Great Basin Bicycles - Tune up! - Bikes Near Me - Reno, Nevada

Getting help with 80s old-school BMX bikes is getting harder all the time parts aren't readily available. Some aren't even made anymore. Assembly of these types of bikes can be tricky. It's a restorative process however, when I called Rich, he was enthused to help me with the project and immediately told me to go ahead and bring the bike down For the build up and acquisition of parts, he was enthused and optimistic all the way through the build to eventual completion. He helped me build my childhood dream bike, and I can't wait for the epic bike rides. I'm gonna go on with me and my children. Thank you, Rich for being awesome, and I recommend everyone in the greater northern Nevada area come to you for any and all questions concerns and build jobs for their bikes five stars all the way! read more

Can't say enough great things about Rich and his staff. I needed help with gearing options on an outdated drive train. Rich got me squared away for a great price. My new crank arrived and he had it installed on the same day. He also found a worn out headset bearing and changed that too. Huge selection of bikes and gear, they have everything you need to get on the road or trails! read more

Great Basin Bicycles - Bikes Near Me - Reno, Nevada

Always a great experience here. I like the owners style, quickly address bike issues as they come in if he and his crew can. This is my go to bike shop in South Reno. Other shops often "schedule" simple repairs, putting you down and out for a few days or more. Not here, if he has the part, it's getting done, now! A couple months back I was looking for gravel grinder that is upright. I wasn't loving the one he had in store so he actually discouraged me, saying, hold out and find the right bike. He could have probably made a sale but wanted a satisfied return customer instead of a quick sale. read more

Great all around experience! I've been into Great Basin a few different times with different bikes and they've exceeded my expectations every time. Most recently I brought in a full throttle Ebike, thinking they might laugh me out of the shop, but not only did they help me, the owner didn't even bring my bike in back, he propped the bike up right inside the door, installed my new brake system and had me on my way again in 10 minutes. It was pure AWESOMENESS!! Take your gear to GBB, you will be pleased read more

In the Great Bicycle Supply Shortage of 2020-202?, I found everything I wanted/needed here and when the owner found out I had Shimano GRX he pulled me in to his 'puter and showed me all the gravel routes he has compiled on their website. I have just started poking around the Tahoe Basin for gravel routes (I just sold my mountain bike and Old Mt. Rose Hwy on a gravel bike is about as ambitious as I want to get on the dirt) and he enthusiastically showed me his Ride with GPS library of rides both east and west of the Truckee and Reno areas! Now that's the kind of service differentiator a local bike shop needs and GBB has it in spades! read more

Rich and his team are amazing. Great prices, SAME DAY SERVICE, and very polite and knowledgeable. read more

Great Basin Bicycles - Bikes Near Me - Reno, Nevada

We needed a simple repair while out of town. I'm really glad we found this place. They were fast and inexpensive. I thought they would need me to leave the bike. No, they asked me to wait and we were riding away very quickly. read more

Bought a great pair of cycling shoes from them. Friendly staff and very happy with the shoes

Great service by Rich, the owner. He's incredibly knowledgeable, friendly, and fast! Great job, thank you!

I've been in Great Basin Bicycles many times over the last 20 years, going back to their previous location. Rich has always been super helpful and an excellent mechanic. I've bought a few lower level bikes for friends and kids but haven't bought a high end bike from his shop. Last year I bought a high end bike online and although it was the most expensive bike I've ever owned I was really unhappy with its fit and performance. Even though I didn't buy the bike from GBB and Rich when I brought it in he quickly and professionally helped me get the bike configured where I'm very happy with it. I wish I would have bought the bike from him in the first place, one because he would have made it right to begin with and two out of loyalty to Rich and his shop. I won't make this mistake again. Give Great Basin Bicycles your business, you'll be happy with the results and your choice. read more

Extremely nice, knew exactly what I needed help with, one of the best places for repair. Local as well.

Walked in and was welcomed with smiles. Had my mtn bike tire repaired on the spot. Lots of experienced mechanics here. Happy to have found my new bike shop. read more

My 15 year old son walked in patiently waiting to be served because I told him to check out if they carry electric bike. Little did we both know that he would be treated with disrespect since I was not with him. I'm not sure if they had an issue with his ethnicity (Filipino) the way he dressed or because of his age. He was unhappy leaving that store & expresses his feelings to me. I feel with this pandemic situation business should be great-full to have customer walk into their business even though they are window shopping. They should be more considerate knowing they have their business open and not shut down. Employees at Bicycles Great Basin should take a course on customer service and learn to respect customers whatever age, race or appearance they may be. read more

These guys are top notch. I called and got some info over the phone. Once I arrived, they were great. Had a few different solutions for my problems. They sucked me in at the door when a shop pup greeted me. After they changed and adjusted a few things and I took a few test rides, they tightened everything up and sent me on my way. Super reasonable prices. Easy location and again, awesome staff. read more

Great Basin Bicycles - Store front. - Bikes Near Me - Reno, Nevada

I needed a bike for my grandson who is turning 4. They were very helpful on the phone and held the bike for me until we could pick it up. They are reasonably priced. read more

I'm new to the area and needed a quick repair on the nut of a spoke. First stop was at the big shop up the street. Waited in line and was told the repair would be a week out when the guy next to him took another customer's wheel back right away to fix. I left with my wheel and made the short trip to Great Basin where my spoke was repaired while I shopped for a new helmet. He helped me with the fit for the helmet and I was back out the door in less than 10 minutes. I'm not taking my bike anywhere else next time. read more

I couldn't be happier with my purchase from Rich. I love my new gravel bike and love all the new places to explore. Rich has shared some great places to ride. Great service and highly recommend! read more

Great Basin Bicycles - New Gravel Bike - Bikes Near Me - Reno, Nevada

Is there a zero stars? Extremely dissatisfied with the work done (or should I say, NOT done) at this shop. First time visit & won't be back!

Came here with my boyfriend, who broke a part on his bike. We had been turned away by High Sierra Cycling (nearest to our house), who claimed they were too busy to deal with our problem, probably because it wasn't lucrative enough for them. We were referred to Reno Bike Project, who told us to "come back tomorrow". Um, nope. Found Great Basin Bicycles and stopped in 15 mins prior to closing not expecting anything to be fixed on the spot. However, the tech was able to make it happen with a part we were lucky they had on hand! The young tech guy was really nice. Didn't have much communication with the older guy (who may have been the owner?), but could tell he knew his stuff. Best part- the inexpensive repair. More than fair price. We were happily out riding an hour later. Thanks guys! Will be back. read more

Wonderful people, great service. They were helpful and very personable. Definitely would return/recommend!

Great experience! I brought my bike in to fix my breaks. They fixed it right on the spot for a very reasonable price and filled my tires. 10/10! read more

very rude on the phone and will hang up on you. bought a nice cannondale and they still treat you like poop. so rude and dismissive unless you're wealthy. would not recommend ever. horrible read more

Something was wrong with my rear mech shifter. I called and they immediately seemed to know what was wrong. So I drove it to the shop, they fixed it in about 10 minutes and charged me $10. No up selling, no BS. Great job, I'll be a new regular customer. read more

The Best. I have an older bike, but they made it happen -thanks again.

This is The best bike shop in town. Bought two bikes from them and the price was perfect. I had to get my sons bike fixed. Brought it to the shop and they went right to work on it. Special parts were needed, so the owner created the needed part. Highly recommended. Thanks Guys read more

Called to see if they had a front wheel spacer for my bike, they said not sure just come in... Was a bit worried to waste my time but lo and behold, I was greeted by an enthusiastic younger employee who stopped what he was doing to ask how he could help me. He bled my brakes while he sent another guy searching for a spacer. Turned out they didn't have it but in stepped who I assumed was the owner, he proceeded to modify a spacer on his lathe to get me riding that day! He said he could order me the correct one, at which point I told him I was only in town for the day. He then said come around here and took the time to show me local trails on their website and point out good rides! Great shop, great people working there with the passion and know how to make it happen!! Thanks Great Basin, I went out and had an awesome ride above Lake Tahoe. read more

I recently rode from Reno, Nevada to Salt Lake City, Utah. Because I live in Rockland, Maine, I sent my bicycle to Great Basin Bicycles to have it assembled. What a mistake. The front tire was placed on backward. (The computer would not read). The back brake was tightened so much that the rear wheel would not rotate freely. I guess this IBS doesn't care about people from out of town. (They will never be repeat customers). If I lived in Reno Would never go into this bicycle shop. This is the worst bicycle shop I have ever been in! read more

Love this shop! I trust the owner Rich and the guys to give me what I need to get back on the trails! For someone who doesn't know much about maintenance, and technical stuff about mountain biking, the crew at Great Basin always steers me in the right direction and never pushes anything on me I don't need.. unless I want it :) read more

Very happy with the service and support! I purchased a Cannondale CAAD10 from Great Basin a while back that I've been very happy with and finally got around to doing the spin fit they offer, I wish I had done it sooner! I got great feedback on technique and was able to see where I was deficient when it came to pedaling. A few measurements and adjustments were made including seat position and height as well as adjusting the stem while I was on the bike making it much more comfortable. Being able to see a real-time graphic representation of where I was wasting energy in the pedal stroke alone was worth the price. A real eye-opener all the way around! read more

I'm from Fairfax, Virginia and have been through my fair share of bike shops. What brought me to the Great Basin Bicycle shop was a computrainer workout with friends I was visiting in Reno. I did not bring a bike so the shop set me up with a loaner and a pair of shoes. When I jumped on the bike, I was surprised that nearly everything fit like a glove. I only had to raise the saddle about 1.5 cm. And that is just personal preference of my riding style. The store is clean, nicely organized and customer service that goes above and beyond what one would expect. Riders in and around Reno have a great resource for their cycling needs. You need to check this place out and if you're not a cold weather rider, the computrainer group is a MUST. Get the most out of your workouts, dial in your form and make a few new friends. Life IS good at Great Basin Bicycle shop. I love it! read more

I love this bike shop. Rich really knows what he is talking about... gave me excellent advice in buying my new bike, also evaluated my cycling stroke and changed the way I ride my bike. Everything he has said has helped me tremendously. read more