Service after the sale? YES I felt a bit silly afterwards, but these new e-bikes are complex beasts that I hesitate to tweak without knowing how to. These share only basic DNA with the Huffy and Schwinn bikes I grew up riding and tricking out. I stopped in because something had come loose. Ryan took a look at it, made a quick fix and I was back on the road. I am 100% satisfied with the brands and selection at E-Bike Hub and VERY impressed with the service before and after the sale. read more

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My initial encounter was stellar. I needed new tires and a tune up, so I called. The proceedure was explained. When I got there I wasnt sure how to get my bike in so I called and a very nice guy told me to park in the loading dock and he would come out and help me with my bike. Cute! I got my bike off my rack all by my lonesome -smile- and waited. The gentleman that came out was very nice and took my bike in and set up my whole repair situation. I felt confident I was in good hands. After missing my bike for a few days, I realized I had no receipt or proof that I had handed over my bike. I remembered something about an email receipt but couldn't find one, so I called. Got their automated phone reply that they would call me. No call. Still missing my bike desperately and worrying about no receipt I called again. Same automated reply that they would call me. On day 10, the estimated finish date, I went down to the shop and parked in the loading dock area and tried to get in. Couldn't so I called, surprisingly they answered, and served up a little attitude about a front door. Whatever! A shorter gentleman let me in and said he hadn't called me back yet, as they are closed on Mondays, it was Tuesday, and the earlier call was not returned either. He let me know the parts just came in and it would probably be done that day. No call. I got an automated text that my bike was ready for pick up...after they had closed for the day. I picked up the following day. Same shorter guy with attitude but I did see the nicer original guy. He apparently doesn't have an issue with people coming and going out the loading dock area and allowed me to take my bike that way, unfortunately I wasn't parked back there, due to attitude guy from day before. The guy with polka dot socks is super nice too. Overall a good experience, and my bike has never been so clean... one star reduction for attitude and no call backs. read more

Rented a bike on the spot in under 5 mins on the 4th of July !!! Bike was literally brand new super smooth comfortable and had a throttle I mean what else do you need . Showroom is awesome employees were nice and helpful. For sure will come here again read more

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I bought a used ebike and brought it here to have a tune-up. He was able to wash it and check it over within the day and I was able to pick it up by the evening. I tested it out in the parking lot, and it runs so smoothly now! I'll definitely come back if I need anything else with my e-bike. read more

We needed a flat tire repaired on our electric scooter and E-bike saved our life. They were able to order the tire for us and get our bike back on the road. Communication and pricing was the best all around. Top notch customer service provided. We highly recommend!! read more

Had the best experience at this bike shop yesterday. This was a spur of the moment bike pub crawl we needed bikes for. The staff were friendly and knowledgeable and the bike shop owner, Ryan, was incredibly knowledgeable, and took time to make sure we were comfortable before heading out. The actual bikes rode smooth, were easy to use and had along battery life, which made the experience that much more enjoyable! Pricing was fair and rental options were numerous. We rented for all day use! I'd definitely recommend this bike shop to anyone looking to explore the area on an e bike. This shop also sells bikes for incredibly reasonable prices! I can't wait get back out there on a rental with friends and family! I'll be purchasing from this shop, as well,when I decide to purchase my e-bike! read more

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xlnt local bile shop. Prompt, good prices and they know what they are doing. . Has two bikes repaired. It was quick and fairly priced.

Great customer service, shitty work on the bike. I've taken my bike in 5 separate times to fix a pinch pop. Payed extra to get it 'pop proofed' just for it to pop again. I get that pinch pops are hard to fix, especially on a bike with no suspension, but I shouldn't have to bring my bike in more than once for it to get fixed. read more

This place is exactly what I'm looking for in a bike shop that will service your e-bike or electric scooter. Friendly and knowledgeable staff and quality work at a fair price. I will definitely be back for any work I need done! read more

Helped a lot with my bike and was very fun to talk to 5 stars for all the customer service.

These guys are professionals. I had a flat tire on my Gotrax electric scooter and unlike other repair shops in Reno that do not quickly answer their phones, these guys did. I spoke to Ryan over the phone, explained to him the situation and he asked me to bring the scooter in and I did. They are in downtown Reno in the old Post office on Virginia Street and are easy to reach. Dropped my scooter off and a week later called them again and they let me know it would be ready by Thursday, and it was. The reason I'm giving them a 4-star rating instead of 5 is because I specifically asked them to order and install HONEYCOMB Tires, which are stronger and more shock absorbent than standard scooter tires. A week later I found out that they ordered regular tires. Sure, the tires they ordered are nice and highly rated and work great, but it wasn't exactly what I asked for, it is important to listen to customers. Still, they fixed the flat tire and that is the important thing so I recommend them for people that own bikes or electric scooters in Reno and want to get them repaired. read more

Great service and nice shop! Appreciate their quick service. Check them out. Ryan was great and easy to deal with.

Absolutely amazing customer service. Fair prices, quality work and great turnaround. They guys were super dope. Their location is in a historic building. The only downside is the parking situation. read more

Great customer service and cheap and quick fixes. Great people and they really know what they are doing.

This bike shop is the ONLY one I bring my bikes too, if I can't fix it myself, because I know it'll be done right, & always in a timely manner. What's most important to me about LBS, is their quality of work, & if they're ACTUALLY A PART of the local bike communities, & the owners not only participate in our group rides & other events, they're also advocating to make Reno a safer place to ride bikes, especially for those of us with kids. Their work is always top notch, & what I appreciate most is that they get the work done ASAP, & for someone who commutes full time on my bikes/ebikes, as well as does food delivery getting my bike fixed right away is paramount because every day it's just sitting in someone's shop to get fixed I'm losing money. You want your bike fixed right, & not have a shop hijack your bike for days before they fix it, GO TO E-BIKE HUB!! read more

E-Bike Hub - Bikes Near Me - Reno, Nevada

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I was in a bind and needed a tube replacement on my e-bike. We were coming through Reno on our way to Moab, UT to ride our bikes. I was able to get into the shop a little early and they took great care of me. Nice employees and very fair prices. read more

E-Bike Hub, with Ryan and his team make up the best bike dealer & bike maintenance shop I've ever known.

Nice updated e-bikes!! The ebikes are top notch and very reliable.. They rent and sell and repair e-bikes.. we rented and took a cruise around the city and the ride was smooooth!! The guy that works there is so helpful and cool, I didn't catch his name but he worked on 7/27/24 and was so cool! He even suggested a place near him to eat and his recommendation on point!! We'd come back and rent again for sure, next time we're in Reno read more

E-Bike Hub - The ebikes - Bikes Near Me - Reno, Nevada

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After discussing a previous disagreement I support Ryan and his business. We did not agree but it was good to talk with him and work it out!

I purchased an Engwe electric bike and needed the motor replaced. After receiving the replacement from the factory, I found a special tool was needed to complete the replacement. I called many different repair shops, only to be told they only work on the brand of bikes they sell. Until I called E-Bike Hub. Logan was so helpful and was able to get my bike in right away. His pricing was more than reasonable. I highly recommend E-Bike Hub and Logan for all of your bike repair needs! read more

My husband and I went in a talked to the shop manager and he knew his stuff. He answered all our questions. We will definitely be back. The place is inside the old us post office called the Basement now. Very cool place. The shop is downstairs plus they rent bikes too. read more

Super helpful problem solvers and fair pricing. And also very experienced. Might be tricky to discover if you haven't been there before but very worth it! read more

Awesome team of guys to work with! Brought my fiancé's bike in along with mine for some performance tune-ups. Very chill and honest about what works needs to be done and what can wait for future servicing. Excellent pricing for the great level of service being provided at this shop and will be coming back in the future for preventative maintenance and any accessory installation. Never need to go anywhere else and I suggest anyone who needs servicing or purchasing any new bike(s) to go to E-Bike Hub. read more

Super friendly staff and awesome service!!! I brought my bike in for a few questions and they helped me a lot. Good customer service and definitely will be coming back. read more

Love this Shop! Ryan and co put my Radwagon together and have helped me keep it running for my daily commute. They are quick, have reasonable pricing and have taught me some important tricks for e bike maintenance. Highly recommend! read more

Amazing service! E-bike wizards. They saved me $500 by fixing my rad battery. I fried the battery by touching the charge port with a key trying to open the port cover. They were able to get in and replace the fuse. read more

I have taken my e-bike in three times now for assistance with various upgrades and one repair I wanted done and each time Logan and Ryan have been extremely helpful and performed outstanding work. I am thrilled to have found an electric bike service shop in the area. read more

The owner just told me he did not have enough time to help me with my issue. Now I know the issue is my fault as I lost my keys to the bikes, but who tells a customer that they are "too busy to help"! I bought 4 Lectric bikes from the guy! So much for service after the sale! read more