I've had no issues with big five until Tuesday I went in to get a pool never ended up getting it…read morebut she calls her self the manager her name is daisy I asked for help on getting the pool taken out to the font and to my car I completely got ignored by the manager name daisy five seconds later I see her sitting down on a chair just on her phone doing absolutely nothing and getting upset with her employees you mean to tell me you didn't hear me when I ask for help twice I have not seen her do a single thing around that store my niece went a few hours late and she was doing absolutely nothing while her employees worked there butts off if this doesn't get her fired I hope people have better experience than mine but this was terrible customer service

24 2026...I'm a frequent shopper at this store and have always had a great experience. NOT TODAY. I…read morehad problems with 2 employees today and your response will determine if I continue to shop there. I needed a 2.5 barbell plate and pulled it off the rack with a sign clearly advertising $5.99. The plate does not have bar code on it. I bring it to the cashier (Keoni, according to the sales slip), and she looks it up in the computer and rings it at $48.99. I advise that the sign shows $5.99. She calls for assistant Manager, who takes the plate and I show her the sign. She tells me that she must "call corporate" to check price. I again point to the very clear sign showing 5.99. She disappears into an office with weight plate. Now, 2 other people are in front of me. While waiting, I see that on the computer screen is a TWENTY FIVE pound plate with the price showing $48.99. I advise Keoni that my plate is 2.5 pounds and she entered the wrong product in her look up. She does not apologize and I suggest that she go tell the asst manager of her error. She does not. Finally, a nice young man comes over to the front registers and I show him Keoni's error. She never admits she made a mistake. I show her on the plate where is clearly is stamped thart this is a 2.5 pound plate...and advise her that she did not enter the correct weight of the plate. She tells me to "quit whinning"..! Finally, the young man gets her to ring the item up at the correct price of 5.99 Several customer service failures: Keoni: entered the wrong item in the computer never admitted her error to the assistant manager Told me to "shop whinning" Never apologized to me Ass't Manager Knowing that Keoni is new, never verified that Keoni had entered the correct item in the look up Never looked up the item herself As we both were looking at the very clear sign showing the price, she should of "honored" the price show on the sign Went into the office and I never saw her again I want to talk (no voice mail) to the store manager...Please have him call me

These guys know there stuff. Professional, friendly, prompt, and responsive. Also, help us…read moreunderstand where common problems may be encountered, and how we can fix it ourselves. Highly recommend. All around great value, great service

I can understand why their reviews are all so positive: I…read morejust bought a recumbent bike from them. The Sales person (Spenser) was VERY knowledgeable. He was not pushy and seemed to have my best interest in mind in his recommendations. They came to the house and expertly assembled it. Later, over the phone, they happily answered some programming question's that I had and encouraged me to call back if other questions came to mind. I highly recommend them.

While the staff was nice and welcoming, the guy up in the front helping us tech was not…read moreknowledgeable enough. He sent us to a competitor across the street instead of trying to gain our business. I would recommend if they were much more passionate about gaining customers but it was laughable at best. - Carlos Ahumada

There was two teens who were kind who let me know that the boss does all the pricing. This is…read morepossibly the worst play against sports in the world. I checked out the Disc Golf section and had to let the employees know that the basket they were selling is being sold online for $30 cheaper. Brand new. Free shipping shipping. And if you go to an off website, it's significantly less. Sometimes it's OK to just let other people order in price for you.

Gym Medics is the best company I have ever dealt with in Nevada. Jimmy answered my call, the first…read moretime, set up a time to call me back, and did so. Then, he spent over 60 minutes on the phone with me, walking me through how to realign my treadmill belt. Now, I am the most unmechanical, impatient, person on the planet. I hate tedious things, I hate tools, and I just replace things when they break. I couldn't financially replace my treadmill so I had get it fixed. Jimmy told me that it was going to cost me around $300 for him to come out and fix it since I live so remotely. He told me that he could walk me through the process of realigning the belt over the phone to save me some money. And that is exactly what he did. He was kind, patient, polite, and explained so even I could understand what to do. To top it off, he would not let me pay him! He not only walked me through the realigning process, but he sent me the literature and taught me the process so I will never have to call him again to realign the belt thus saving me hundreds in the future. What an exceptional person and company! Jody

Probably the most courteous and kind serviceman & entrepreneur I have had the pleasure of hiring or…read morespeaking to. Super knowledgeable and friendly and persistent to complete the task at hand. Stayed on the phone with tech siupport patiently and kindly for way many more hours than I would have hung up on in 10 minutes. Paid for expensive parts so I had no upfront fees. I highly, highly recommend Gym Medics. Also, he came all the way out to Dayton, NV with no complaints. Excellent, excellent, excellent!!!

If you're looking for a place the whole family will enjoy, Scheels is a must-visit! It's so much…read moremore than a sporting goods store, it's an experience!!! One of my favorite features is the Walk of Presidents upstairs. The lifelike presidential statues are fascinating, and you can listen to each president's story as you stroll through history. Kids (and adults!) will also love the indoor Ferris wheel (only $1 a ride), the classic shooting gallery, arcade-style attractions, bowling, the candy shop, and the impressive aquarium. You could easily spend a couple of hours here even if you're not shopping. Don't miss the cafeteria if you get hungry. It's a great place to grab a bite, and while you're there, be sure to stop by the fudge counter. They offer free samples of their delicious homemade fudge, making it hard to leave without buying a piece or two! When it comes to shopping, they truly have something for everyone. Whether you're looking for clothing, shoes, sporting goods, camping gear, coolers, golf equipment, water toys, or just about anything for the outdoors, chances are you'll find it here. The selection is incredible. What really stands out is the customer service. Every employee I've encountered has been cheerful, friendly, and genuinely eager to help. Located at Legends in Sparks, Scheels is one of my favorite places to browse, shop, and spend an afternoon. Whether you're shopping, exploring, or just looking for a fun family outing, this place has something for everyone!

5-stars if you've never been to a flagship store like this and aren't looking for good value…read more 4-stars if you actually are going to buy something. They're overpriced, especially on non-sale items on almost everything. I stumbled here in the very rare circumstance I needed something before Amazon could deliver it -- a snorkel set before leaving for Hawaii the next day. I was blown away what was inside. A full size Ferris wheel? Shooting Gallery? Cafe? Candy Store? On and On. While not nearly as impressive as the Bass Pros headquarters store in Springfield MO, for those in Reno locals/visitors, it's worth a visit just to see the place, especially when super cold or hot out. Liberal's (REI folk) might find some of the stuff amusing (the premium gun collection and the huge safe assortment come to mind.) I'd give about 30 minutes to wander around. Longer if you actually want to shop or actually do some of the activities.

Been to a lot of Big 5's throughout my life and this one takes the cake! Super attentive staff. Was…read moreable to grab some oars for my inflatable boat when I was on my way to my campsite and the price could not be beat! I wish I had more time to browse, because the store seems to have everything!

A very nice lady maybe a manager helped us with a byrna in the case and the different pellet guns…read more They had a big selection and she also showed us the umerex which is a less official looking competitor. It seemed like everything was on sale and they had anything you could need. Lots of deals! A company and the store should know they have a great employee in her. She was kind, attentive and gave great customer service. Thank you mystery lady closing and working the register!

Service was ok. Guys are nice. We got floats for the river here and they really lasted a good bit…read more The SHOES on the other hand was horrible brand. They fell apart as soon as I wore them. They lasted about the end of the ride. This store really has a lot of cool stuff just the pricing is crazy for stuff that's going to break or ruin the next day.

Easy in and out for boot conditioning cream and waterproofing spray. Prices comparable…read more Friendly service.

The manager Joe assisted me and she was so professional and also made me feel very welcome in the…read morestore. I am very pleased with her recommendations with a kind to choose my outfit . I did make a really make a mess by trying to many different outfits but she was so sweet and professional about it. Thanks Joe

The 5/5 star review is for the great Customer Service by Nick…read more I was here on Sunday and was not happy primarily with the Customer Service. I had issues getting the Buy 1, Get 1, 50% Off Sale applied to my purchase and then had to wait additional time to get my husband's Military Discount. Regardless, it was a good deal, so I came back to get 2 more Shorts the following day. When it was time to pay, there was no issue applying the sale, but we noticed the amounts didn't match when they should've been the same . Nick was able to see that in the previous purchase only a 5% and not a 10% Military Discount had been applied, so he made the necessary adjustments. I didn't even have to ask, he just made it right. What a difference from the Customer Service I recieved on Sunday. I hope somebody in management reads this review and rewards Nick for the awesome job!

We had these bikes that sat in storage for a couple years and were in need of some tune ups. Dan…read morewas very helpful and kind to us, if you ever need some bike repairs go to Bicycle Authority!

Went there yesterday and got a deal on some mountain bike tires. Not too many shops carry 26in…read moretires, and it was nice to see a shop with parts for older and more unique bikes. Owner was friendly and helpful. Will be back!